A leading software company in data backup, data recovery and disk management. Known for it's focus on data security and the best user experience in the field. If you care about your data, you choose EaseUS.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff for resolving technical problems quickly and efficiently during live chat conversations, noting the exceptional support provided by the team. Many people also appreciate the prompt and polite assistance when dealing with unexpected license activation issues after system updates or hardware changes.
Some reviewers were not happy with occasional long waiting times or receiving invalid access codes that hindered their overall software experience and recovery process. A few users mentioned facing unexpected difficulties with file recovery tools causing complications on their computer systems during sudden system crashes.
Your customer support is totally a scam (in particular Alina).
EaseUs Data Recovery Wizard failed to correctly recover all my corrupted files.
I asked for help, and Alina tried to assist me through TeamViewer (for almost 2 hours), but she failed.
Then I asked for a refund, because, in my case, the program didn't work.
Alina started saying that it wasn't the program's fault, but it was my hard drive that is "physically damaged" (It doesn't make any sense, because if I format it, it works perfectly, it just has corrupted data inside).
Then she started saying that another reason why I couldn't get my refund, is that I refused any help (she tried to help me for almost 2 hours, how can I refuse something that is in my interest to solve?).
So the outcomes are two:
1) EaseUs, please fire this Alina and treat your customers the right way.
2) EaseUs is a scam and no one should ever trust them.
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UPDATE
After fighting for a while, they finally decided to refund me.
EaseUS 回复2022-07-12
We sincerely apologize for any inconvenience caused. We found that our support has issued a refund for your order. Your refund will be completed in 5-7 business days.
Bought Mobi-unlock to unlock iPhone I got used. Software asks for original email that it is locked to. How would I know that if it's used ? Tech support took me in circles till 30 days was up. Not impressed!
Have used other Easeus products successfully. was very disappointed in this one.
I was shooting video by drone DJI and then I back up to my computer and
suddenly I touched and move an SD Card after that it was all gone in my SD.
After I used your program and yes it recovered but some files is corrupted.
after EaseUS Livechat, they said that in my case, they can't help me anymore. they just confirmed that with their development department. and they leave the chat.
no good solution of my updating problem Todo Backup
Last week I had a problem with updating EaseUs Todo Backup v13.0 to v13.5 on my laptop PC with Windows 11.
On my Windows desktop PC with Windows 10 there was no problem.
The customerservice advised me to update to Todo Backup on the laptop v14, but that should cost me money.
Then I got a mail that my license was reset and that I could update to v14. The license code was enclosed.
When I upgraded with that license code indeed anything did work fine again on my laptop.
However when I used this morming my desktop PC the Todo Backup program had to be activated again... Activating however was not possible with the until now used activation code, because it showed the message that is was already used for another PC.
So the solution of installing the new version on my laptop was no solution, because now I had to buy a new upgrade for my Desktop PC.
I have bought it now, because I need it, but is was no nice solution of my problem.
excellent service and technical support, but problem remains unsolved at this point.
Gap looked at my setup and gave excellent advice, thank you for clarity and being available. It took minimal time to correct my setup.
Unfortunately the solution did not work, meaning my schedule is not activating for daily differential backups. Hopefully i will be able to recontact a technician about that.
Really frustrating experience with the backup/restore process...tried multiple times to restore my lost files (4+ times over as many days, as the restore function is extremely cumbersome and ultimately after several hours, locks up and doesn't respond. Multiple days/emails back and forth, then finally got a chat option. Not ideal hours (7pm Central US time and later). Several hours of agonizing chat where we almost left it with a "try the restore and call us again tomorrow if it doesn't work" when I asked "what else can I try in the meantime?" The response was shocking..."try double left-clicking on the restore files until you find your lost files". In the end it worked, but OMG, why didn't we start with that? 3 Hours of my life gone. Ultimately, happy that I have my files back but unhappy with the interface.
EaseUS todo backup I think must work well for most my problem was tech support not available at normal hours (8pm EST) and I need to be at the office as well. Inability to resolve problem (could only backup 99% of disk. program never performed as advertised but they wanted me to buy $500.00 package to get it sorted out with no guaranties. But after spending $300.00 didn't work. Bought Acronis worked as advertise right out of the box nice program.
EaseUS 回复2022-04-21
We sincerely apologize for this inconvenience. Can you please let us know your case ticket ID? We will review your case and get back to you with a satisfied solution.
Paid for OS2Go software that sais would work on Mac...as I need a specific programme to work, downloaded and transferred to USB, but wouldn't boot. Turns out it won't work on IMac with M1 chip, but they don't state this as a matter of course. So, not fit for purpose. Trying to get a refund as per their "30 day money back guarantee" but they are trying to get me to swap to different software which I do not want or need! I want a straight refund! Multi-global company with poor customer assistance!
I purchased a service from them to recover only one file on my MAC. SSD, and did not work, in the website clearly mentioned is possible to recover and even they have 30-day money-back guarantee!!!! (which is not true)
I asked for a refund they replied ("Please understand that SSD wipes deleted files directly. However, it causes permanent damages to the lost data) they refuse to refund and offer me a lifetime licence why do I need a product that doesn't work!
also, they said we have a trial version for the test you should test it before purchase, I did but the Free trial shows the possibility of recovering files and all locked behind subscriptions due to that I purchased it.
ticket #880420
UPDATED!======================================
We contacted by support centre and we received our refund.
EaseUS 回复2022-03-21
We sincerely apologize for this inconvenience. We have reviewed your case and sent a new email to you to update the status of your refund request. Can you please check if you received it and get back to us if you have any further questions?
Software does work but the progress bars are useless and it's very hard to tell if anything is happening. It is very very slow. I tried to move a partition rather than start over. Bad mistake as it ran all night and only 11% done. It really needs to show more of what's going on and an estimate of time.
The problem was solved but not a one time.
1st guide was uninstalling and re-transferring, but it did not work. it took 3 hours for re-transferring.
Therefore, your engineer asked his/her supervisor, and he/she copied some vc2008repair files and it solved with it promptly.
I was glad it solved but I cannot understand why your engineer do it at first.
Excellent service and responsiveness however after the format/initialisation problem was fixed remotely I was told there was an issue with the SSD and I could not access it unless I paid $99 (US I presume).
Program may or may not work. I was duped into downloading it and only after download is complete do you find out you have to pay.
I tried the free scan feature and none of the lost files it found had labels. And my files are meticulously organized and labeled. And if I want proof that these are in fact my missing files I have to pay money?
This software could be a hoax and simply telling me it found something when it might not have at all I cant trust it.
And it doesn't show up under program and files for easy Uninstallation, I had to google how to uninstall it. I am desperately trying to recover all my missing files and feel this software was trying to take advantage of that.
EaseUS 回复2022-01-27
We sincerely apologize for any inconveience caused. The scan function in the free version works the same as the full version. If it does not list the original folder structure, it means that the file system on the drive has already been corrupted and you couldn't retrieve it even if you buy the full version. If you have any further questions, you can write an email to [email protected] and our support team will be more than glad to explain.
Although the software does copy some of the data from 1 pc to another, it did not copy any licensing info, desktop shortcuts or bookmarks/favorites. With the inconsistent data copy, it is easier to just reinstallyour software, then copy your data over. There is no refunds due to their "copyright" agreement. Be very careful dealing with EaseUS. Other products I have used in the past such as EaseUS partition manager and EaseUS data recovery Wizard worked perfectly with no issues, but not the PCTrans Pro.
EaseUS 回复2021-12-24
We sincerely apologize for any inconveience caused, Mr. Mike. Could you please kindly share us with your order number or ticket ID? We will review your case and provide you with a satisfactory solution.
This review is about Todoist, Partition Master and the support team.
Easeus has always had a superb support team.
Today they updated Todoist and it has a new gui, or user interface. No problem there except whilst making a system backup there is a huge animated childish graphic with lines whizzing everywhere. Really distracting and visually annoying. Why do this?
I had a very minor issue about where to find something on the new interface and went to customer support chat. They would only help if I installed Teamviewer and let them have access. A response of "Right click on the image you want to delete and the menu will give you that option." Would have sufficed. But I had to install Team viewer grant access and watch him show me in about one second. After that he wanted to do more. I asked him what he wanted to do and all he said was" grant me access". Not at all cool Easeus. I had already thanked him for resolving my issue.
I will uninstall Teamviewer later - More annoyance.
My next issue was updating Partition Manager. The update also installed a host of other Easeus products as Trial Versions which I did not want. Now that is aggressive marketing. Hands off my PC.
I have been happy with their products for many years. They work well, but this silliness is liable to make me go elsewhere despite having lifetime licenses.
Please Easeus - Sort yourself out. It's like you have lost perspective.
EaseUS 回复2021-12-02
We appreciate your warm and honest comments about our brand new version of Todo Backup Home and EaseUS Partition Master Pro. We will carry out further tests of the new version in our laboratory and fix the bugs as soon as possible.
Initial contact was terrible as serial number wouldn't work, however, after bad beginning they went to Team Viewer and sorted out the problems.
EaseUS 回复2021-11-25
We sincerely apologize for any inconveience caused. Our email support is 7*24 available and our sales chat is 5*24 available. Please do not forget to call for help whenever you need it.
UPDATE 11.11.21 : They refunded half payment for the issues I experienced. Better than nothing, I improved the review from 1->2 stars.
Trusting a colleague's recommendation, I bought the Lifefime Data Recovery Pro without first evaluating the product trial (my bad). I installed it on my Windows 11 Laptop and every attempt to use it caused the software to crash. A few hours after payment, I formally asked for a refund (which on the site seems, in a deceptive way, to be placed as Satisfied or Reimbursed formula), but the support has started to gloss over any of my refund requests by asking me for a series of screens, tests, informations. I replied that I didn't solve anything, not even uninstalling and reinstalling the software 30 times, but at that point they asked to do some shared screen sessions with their Chat support, showing my PC data to recover and private stuffs. Having understood the trend of the thing, I preferred to leave it alone, but I would like to point out to avoid relations with this company, since they have no shrewdness in distinguishing a customer who has recovered the data with their software and then tries the refund route, by those who, LIKE ME, have simply had the misfortune of not being able to use their application. There are alternatives to their products and with less outrageous after-sales services than EaseUS ones. See you never again!
EaseUS 回复2021-11-15
We sincerely apologize for this inconvenience. Please understand that our refund policy is not unconditional and our support team was trying to review your case to prove that your case comply wiht our refund policy when they recommended a remote help.
Rather slow, installed many different packages, which were a pain to remove.
Didn't work for what I needed, would highly recommend the many other products available.
EaseUS 回复2021-11-08
We sincerely apologize for this inconvenience, Daniel. Can you please let us know the exact product that you had used? We will report the issue to our product team for an improvement on that product.
I got the 1 month subscription so i could clone my SSD to a larger SSD. Everything worked okay but it forces you to partition the new drive into two drives instead of one. I was told i could upgrade to a more expensive software to do this (no thanks). Watch out for the sneaky bill charge. They didn't send me a renewal notice for the second bill and then charged me a second time (with a notice that clearly states they send a reminder notice 7 days in advance - but they didn't). When i tried to protest the charge, they pretty much ignored me. My suggestion is to cancel as soon as you purchase it if you want just one month.
Nov. 9 Update: Once they saw I posted this (after ignoring my email to them), they wrote the reply below and offered me a sorry ass compensation (who needs a free lifetime subscription for something I won't ever use again?). No thanks. I'll stay with my original review thank u. Be careful folks. Don't believe the image they are portraying with their reply comments. . .
EaseUS 回复2021-11-08
We sincerely apologize for this inconvenience, Mr Kevin. Can you please share with us your order number or ticket number? We will review your case and give you a satisfactory solution.
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