Most reviewers were let down by their experience overall. People often described the booking platform as extremely frustrating and entirely unreliable for travel planning. Travelers frequently encountered severe transport delays, sudden schedule changes, and buses departing ahead of schedule without waiting for ticketed passengers who were consequently left stranded.
Some reviewers were not happy with customer support, noting that representatives provided unhelpful templated replies and consistently failed to resolve urgent travel problems. Additionally, consumers struggled significantly with booking modifications and financial matters, reporting that formal requests for itinerary adjustments or legitimate refunds were dismissed or ignored entirely.
How safe is it to book bus from sg(yishun)- malacca(hatten)? Im worried after reading all the bad experiences. Thought of booking the bus from sg(yishun) to malacca(hatten).
Is it safe to book from easybook?
Easybook.com 回复2024-12-16
Dear Rashidah, Thank you for sharing your concerns. Easybook is a trusted & reliable platform for booking bus/ferry/train tickets since 2006, with user-friendly interface & secure payment options. While there have been instances of negative experiences with few transport operators, it's important to note that these are isolated incidents & don't reflect the overall experience of most travelers. It's always advisable to double-check the bus operator reviews as well before finalizing your booking (http://www.transport-review.com/). Do reach our support team via (easybook.com/contact) if you need further assistance. Thanks!
Book train ticket from Singapore to JB and JB back Singapore via Easybook app. Ticket pending not confirmed and easybook say will refund due to system issue. 4 month pass still have not received any refund. The customer service officer will keep saying that that are processing the refund.
Easybook.com 回复2024-12-14
Dear User, We sincerely apologize for the inconvenience & frustration you've experienced & we understand that this has been a prolonged issue, in which may be due to valid reasons for the delay which we would need to further check. We assure you that we are committed to resolving it as soon as possible. Please reach our support team via (easybook.com/contact) for further assistance. Thank you for the constructive feedback!
They knowingly and blatantly lie about the arrival time and lure customers into booking subsequent trips that are then impossible.
Easybook.com 回复2024-12-08
Hi Camille, We’re truly sorry to hear about your experience. We want to assure you that we do not mislead or provide false information about arrival times, as any bus arrival delays can be due to multiple factors, which users can also check the status either with terminal staff or reaching our support team via (easybook.com/contact). Thank you for bringing this to our attention.
I booked a SIN-KL return bus ride. The SIN-KL bus did not arrive and I asked for full refund. Easybook is irresponsible and did not assist to get the refund. I had to contact the bus company and they simply ignore all whatsapps call and emails. Actually I do not think they deserve any star. Terrible. Will never buy any tickets whatsoever from them.
Easybook.com 回复2024-11-29
Thank you for your feedback & we sincerely apologize for any inconvenience or frustration you've experienced. At Easybook, we take all customer concerns seriously & are committed to assisting with any inquiries at best within our operating hours. Please be assured that our support team is always ready to help & for cases as such, we will escalate the refund requests to the respective bus operators on your behalf to validate on the bus arrival status, in which may take some time for operator to check & respond on the validation. Nevertheless, for us to further check your case, we'd appreciate if you to reach our support team with the full details of the incident via (easybook.com/contact)👈 Thanks!
*Scam Alert: Beware of Easy Book Voucher Trap/ SCAM Money*
I saw one guy Jason commented on this Easybook voucher trap, YES, it a trap, it was scam money. I saw the reply from Easybook under the comment there, tell you to contact them right? I the one contact them but they just use excuse for NO REFUND policy, term n con etc. Try to seek for help on CASE / CCCS guys, even SGD1 also should not let this mother sucker suck our money
Easybook.com 回复2024-11-29
Dear Chris, It's upsetting to hear such feedback & it's certainly not the impression we want you to have of us. For us to further check the voucher issue as mentioned, we would appreciate if you could reach our support team via (easybook.com/contact)👈 Thanks for your support!
I am extremely dissatisfied with my recent experience with Easy Book's customer service. Despite my efforts to resolve a dispute amicably, the customer care team refused to provide a refund or other solution, citing their terms and conditions.
I feel that the customer service team wasted my time by failing to provide a meaningful solution. Instead, they relied on the company's terms and conditions to deny my refund request.
I am disappointed to note that Easy Book prioritizes profits over customer satisfaction, using their terms and conditions to the disadvantage of customers. I hope that the company will take steps to improve their customer service and prioritize customer needs in the future.
Easy book please do not ask me contact your customer service anymore.
Easybook.com 回复2024-11-29
Dear Jason, We value your feedback & sincerely apologize for any inconvenience you've experienced🙏 From the review shared, we're unsure which refund type you're exactly referring to. In general, any of our products or services will have guidelines with T&C mentioned, and if you need further clarification or assistance, please do reach our support team via (easybook.com/contact). Hope this clarifies!
Sucks platform! Sucks bus company! Sucks service provider! Everything just sucks for this. I’ve book a bus with timing of 10pm, and yet waited for more than 1 hour. Which don’t even know when the bus will be arriving now! We are waiting at the Oxley BizHub with no counter, no service, no people incharge which can check with. Please don’t book bus tickets from this platform abs bus company (Billion) ever!
Easybook.com 回复2024-11-28
Dear Sen Yee, We value your feedback & sincerely apologize for any inconvenience you've experienced with said transport operator🙏 For us to further check the issue, we would appreciate if you could reach our support team via (easybook.com/contact)👈 Thanks & hope to hear from you soon!😉
*Scam Alert: Beware of Voucher Trap*
I'm extremely disappointed and frustrated with this company. Initially, they allowed me to book a route using a voucher, making it seem like it was a valid option. However, after making the purchase, they removed the route from voucher eligibility, essentially trapping my voucher.
I lost SGD 150 due to their deceitful tactics. I warn others to be cautious and avoid purchasing vouchers from this company. You might end up losing your hard earned money.
Easybook.com 回复2024-11-27
Dear Jason, Receiving such feedback is disheartening & it's definitely not the perception we aim for you to have of us. For us to further check the voucher issue as mentioned, we would appreciate if you could reach our support team via (easybook.com/contact)👈 Thanks for your support!
I have booked and paid for the bus tickets to Kuala Lumpur. However I didn’t receive booking confirmation, and all the customers hotline and WhatsApp are unavailable. Terrible!
Easybook.com 回复2024-11-27
Dear Heng, We deeply regret any inconvenience you may have faced while trying to reach our support team. We value customer feedback greatly & wish to assure that our team is actively working to address all customer inquiries & concerns, especially through our support channels of email, social media & WhatsApp Chat. There could be slight delays of response if you have reached us after business hours but all will be attended to nevertheless. May we ask if you have also checked the Order Summary in the Payment page or Booking History page or in your Mailbox junk/spam folder as well? For us to further check the issue, we would appreciate if you could reach us via (easybook.com/contact)👈 Thank you!
I went to terminal bus at Larkin Johor, and Sungai Petani Kedah, there is no direct boarding such thing, must buy the boarding QR ticket. So don't cheat people by using this DIRECT BOARDING. I've inform the staff there, they said no such thing, still need to buy the QR ticket. Hope you can remove this DIRECT BOARDING system, Don't misleading !!!!
Easybook.com 回复2024-11-20
Hi Han, By obtaining your boarding digital pass online, users can directly board with the self check-in feature, in which you can skip the hassle of exchanging for a digital pass and head straight to your boarding gate. More info on this & terminals listing in below link. Kindly reach our support team via (easybook.com/contact) if you need further clarification. Thanks!
https://www.easybook.com/en-my/news/malaysia/self-check-in-feature-enjoy-more-benefits
It seem that most of the people here were same as me, scammed by this easybook. Let's report this scam company together, the voucher can't be use anywhere. Whoever wish to report let me know too.
Easybook.com 回复2024-11-12
Dear Ron Low, It's upsetting to hear such feedback & it's certainly not the impression we want you to have of us. If you are facing any issues with our product or services, we would appreciate if you could reach our support team via (easybook.com/contact)👈 Thanks for your understanding!
Very disappointed with this Easybook. I just purchased the easybook voucher on 5th Nov 2024 for the trip on 7th Nov 2024. While purchasing the voucher, I tried to find the list of the transport companies which work with them and unfortunately, I can't see the list and I thought it will be many transporter companies are with them. thus, I continue the purchases. After done the purchase, I started to book the ticket and only knew I couldn't use the voucher as there is only City Express is with them. I contacted the service center and they told me the city express has withdrawn. i request to refund of the money and they refused and told me the voucher is valid for 2 years. I feel cheated and got scammed as to why easybook can continue to allow the consumer to purchase the voucher and there is no transporter with their program/campaign. Why does the consumer have to pay first and wait for your company to find the transporter to join your program? this is so unpleasant way to run the business. i strongly still request Easybook to look into this and refund full payment.
Easybook.com 回复2024-11-07
Dear Debby, We value your feedback & sincerely apologize for any inconvenience you've experienced🙏 For us to further check the voucher issue, we would appreciate if you could reach our support team via (bit.ly/EasybookSupport)👈 Thanks & hope to hear from you soon!
Their vouchers are a scam. They are very inflexible
As an elderly (not tech savy first timer user, I tried to book my bus seat to Hatyai and use their first timer discount. There is no place for me to type the 'new user' code. Instead vouchers flash out. So I thought that is the discount voucher and I paid, thinking that I am paying for the trip. When I realized my mistake 5 minutes later, I called my bank to stop payment but it was too late. The next day, I contacted easybook but they refused to refund. They would not even transfer the amount to my easybook wallet. What is worst, is that the vouchers are applicable to only certain limited transporters which I have no use of. So guys, beware of them. Money out and there it goes.
Easybook.com 回复2024-11-08
Dear Siew Choon Lam, We're truly sorry for any confusion you may have encountered while trying to redeem the first-time user discount & for any inconvenience it caused. To clarify, the new user discount code is meant to be entered in a specific section of the checkout process, while the voucher policies for refund & wallet credit terms are currently limited. Once again, we apologize for any confusion & we’re committed to improving your experience. Do reach our support team if you need further assistance via (bit.ly/EasybookSupport)👈 Thanks!
Easybook is a stupid website that makes easy dump, become difficult. Refund amount is just for ticket price. Refund Protection amount is not refundable. IF YOU HAVE ALREADY COLLECT THE REFUND PROTECTION MONEY, THEN YOU SHOULD MADE THE REFUND PROCESS 3-5DAYS NOT ASKING FOR 4-5WEEKS...
Easybook.com 回复2024-10-19
Hi Joshua, The refund timeline provided is only an estimate, which Easybook will process within 1-2weeks to users payment gateway & we notify another 1-2weeks timeline depending on the users payment gateway processing themselves. Kindly reach our support team via (easybook.com/contact)👈 if you need further clarification on this. Thanks!
HORRIBLE SERVICE FROM EASYBOOK - RED FLAG AND MAJOR WARNING
I rarely write reviews unless I experienced extremely good or extremely bad service by the company/organization. Unfortunately, Easybook showed me what extremely bad service can do to completely eradicate my (or any customer's) trust in them.
I registered as an Easybook member and they had an ongoing referral bonus program. I subsequently referred a friend via the specific personalized referral link and followed their instructions but did not receive the referral bonus (on both ends - referrer and referee).
Hence, I contacted Easybook on 17 Sep 2024 to check and was told that they will escalate my case. Exactly one whole month later (this post is dated 16 Oct 2024), I have yet to receive any form of update from Easybook despite me checking in and chasing them on a daily basis. All I receive are standard customer service replies which are of no help to the situation.
I don't understand how Easybook can sit on a customer's issue for 1 whole month. Please do something and act fast Easybook.
Major warning to all existing and future customers of Easybook.
Easybook.com 回复2024-10-17
Dear Randy, Receiving such feedback is disheartening & it's definitely not the perception we aim for you to have of us. For us to further check your referral bonus issue, we would appreciate if you could reach our support team with more details via (bit.ly/EasybookSupport)👈 Thanks for your support!
I am writing this review to express my frustration and disappointment with the withdrawal process. It has been nearly six months since I initiated the withdrawal of my funds, and I have yet to receive any updates or progress. Every time I inquire, I am told that my bank account needs to be verified, which I have submitted multiple times, but it has been stuck in the verification process for months now with no clear communication.
The lack of response and transparency is beyond unacceptable. Even after emailing customer service, I receive the same unhelpful responses that do nothing to resolve the issue. The service has been incredibly poor, and this entire experience has left me very upset.
I hope this review helps others to be aware of the issues with this service. This kind of customer support is simply not acceptable.
Easybook.com 回复2024-10-09
Dear VLee, We sincerely apologize for any inconvenience you have faced with regards to the delayed withdrawal situation. Few factors may contribute to the hold, depending on documents & situations which we would need more of your details to further check but nevertheless we are working towards improvements where necessary. Kindly reach our support team via (bit.ly/EasybookSupport)👈 for further clarification & thank you for your understanding!
I booked a bus ticket and de QR code was not working. At the station I was send to 5 people at the end it was the bus already left and they say I have to buy a new ticket. They didn’t gave me money back and said I had to go to easybook. I bought a new ticket on easybook and I never received a confirmation or ticket. So i paid for 2 tickets but couldn’t take a bus. Till now I haven’t receive any confirmation of the second ticket I bought. Don’t book here! Sadly I just checked the reviews after paying.
Easybook.com 回复2024-09-24
Dear Michelle, We deeply regret the inconvenience you have encountered with regards to the QR code issue at the terminal. We wish to gather more info regarding the incident hence kindly reach our support team via (easybook.com/contact) for us to investigate. Thank you for sharing the feedback!
Easybook STEALS customer money. 5 weeks and still no refund from their failed booking. Their customer service channels are a farce, do NOT use their services.
Easybook.com 回复2024-09-13
Dear Joshua, Apologies for any inconvenience you may have faced with regards to your refund delay. We wish to clarify that the refund timeline estimate is between 3-4weeks, which we will process internally within 1-2weeks to users payment gateway & we notify another 1-2weeks timeline depending on the users payment gateway processing themselves. Kindly reach our support team via (easybook.com/contact)👈 for us to check your refund status & expedite. Thanks!
Worst bus booking service. Never ever ever book using this website. Refund protection is an absolute lie, booking was slow and you can get way better rates on other sites
Easybook.com 回复2024-09-10
Hi Ptabe, it's upsetting to hear such feedback & it's certainly not the impression we want you to have of us. We deeply regret any inconvenience you may have experienced in relation to any declined refund request for the Refund Protection add-on. Please note that the T&C has outlined the specific categories eligible for refunds & valid documentation proof needed. We encourage you to reach our support team for further validation & comprehensive review via (easybook.com/contact)👈 With regards to the slow booking, may we ask if you have reinstalled the app to be on the latest version? Kindly also check if your internet connection is at optimum speed & if the issue is happening too often, do reach our support team for further assistance. Thanks again for the constructive feedback!
The worst booking system. Make payment and no tickets issued. Emailed them,ask to whatsapp for faster response. But no reply on whatsapp also. Now i am left hanging not sure to book again or what as my funds are held up with them. Worst!
Easybook.com 回复2024-09-09
Dear Noor, We deeply regret any inconvenience you may have faced while trying to reach our support team. We value customer feedback greatly & wish to assure that our team is actively working to address all customer inquiries & concerns, especially through our support channels of email, social media & WhatsApp Chat. There could be slight delays of response if you have reached us after business hours but all will be attended to nevertheless. We appreciate you bringing this matter to our attention as we are committed to improving our services where necessary. May we ask if you have also checked the Order Summary in the Payment page or Booking History page or in your Mailbox junk/spam folder as well? Our support team is readily available if you require further assistance on this via (easybook.com/contact)👈 Thank you for your constructive feedback!
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