Thank you for your feedback! We sincerely apologize for the shipping delays and that your experience was not what it should have been. Your satisfaction is very important to us, so please feel free to contact us at [email protected]—we'll do our best to assist you and make this right!
Atiya Hussain- Thank you for your feedback.
Sorry for any confusion! The first order if you sign up to our Flex-Plan subscription service gets a special discount. The first order is 50% off with free shipping included. Subsequent orders on the Flex-Plan are 20% off the regular (non-subscription) price but you would have to spend over £32 to qualify for free shipping.
Please contact [email protected] for any further assistance. We are always happy to help in any way we can.
Tracey Campbell- Thank you for your feedback.
We are so incredibly sorry to hear that your experience was not all it should have been and that your color did not turn out as you had hoped.
Thanks for your positivity around the presentation. We have a dedicated team of colorists who can help discuss color adjustments as part of our satisfaction guarantee and provide any necessary application tips.
Please contact [email protected] for further assistance. We are always happy to help in any way we can.
Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please contact us on the email address [email protected] with your query and your order number so that we can help you further.
Sarah - Thank you for your feedback.
We are so sorry to hear our color did not meet your expectations and we really want to make things right!
Please send an email to [email protected] and one of our licensed colorists will be happy to assist you.
Hello Gail,
Thank you for your feedback.
We are very sorry to hear that your experience was not all it should have been, and we are happy to work with you per our satisfaction guarantee.
Please contact [email protected] for further assistance. We are always happy to help assist in any way we can
Beatrix Kiss - Thank you for your feedback.
We are truly sorry that you are disappointed by your hair colour. Your satisfaction is very important to us, we want to work with you to find a resolution, and have your hair looking its very best.
Please contact us at [email protected] we'll be happy to help you in any way we can.