eSalon

amanda METCALFE - Thank you for your feedback.  We are so incredibly sorry to hear that your experience was not all it should have been and that your colour did not turn out as you had hoped. We want to work with you to find a resolution, and have your hair looking its very best. Please contact [email protected] and one of our licensed colourists will be happy to assist you. We are always happy to help in any way we can.

Jm Rooney - Thank you for your feedback. We are so sorry for the disappointing experience you have had. Please contact us at [email protected] if you need further assistance, we'll be happy to help you in any way we can.

Thank you for your feedback. At eSalon, you can place a one-time order or subscribe to our Flex Plan and take advantage of the 20% off discounted price. You decide how often you receive your products, and you can cancel your Plan at any time on your account or by contacting us. Please contact [email protected] for further assistance or give us a call. We are always happy to help in any way we can!

Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations. Our Customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please contact us on the email address [email protected] with your query and your order number so that we can help you further.

Thank you for reaching out to us here at eSalon! We are pleased to know that you are satisfied with the Color and our service, however not so much with our color palette. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!

Loredana Hotea-Thank you so much for sharing your feedback.  We are sorry about this poor experience. We do offer formulas without ammonia and free of PPD. You would just upload a comment for your colorist regarding this when submitting your first order. I'm sorry to hear you experienced a severe allergic reaction. Please contact [email protected] for further assistance regarding this. We take our satisfaction guarantee very seriously and are always happy to help in any way we can. We have an office in London, you may have been calling the US office. Please email us at [email protected] and we're happy to set things right.

Thank you for your feedback. We know it can seem like a high price, but here’s what gets factored into it: salon-quality color, access to a personal colorist and a full kit of accessories to color like a pro at home. Buuut, you can get 20% off your entire order (even on products) if you add it to a Color Plan. Plus, you can add, skip, or pause your order anytime!