Ecommerce specialist of latest electronics, smartphones (unlocked/sim-free) and gadgets from around the world! Fast delivery and prompt customer service
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and reliable delivery service, noting that packages arrive safely and well within the expected timeframe. Many people also highlight that the items match the descriptions provided on the website and arrive in excellent condition. Buyers often appreciate finding hard-to-get items easily while enjoying reasonable prices and smooth overall transactions.
Some reviewers were not happy with the lack of clear tracking information and status updates prior to shipment. A few other people also felt that the delivery process took longer than expected in certain cases.
Price was fine, delivery better than fine, but the phone does not work on Verizon network & I had to change to T-Mobile. Oddly enough it does only work as 4G not 5G or even 4G LTE. I initiated a return but you are not acting as professional business.
ETOREN 回复2023-07-14
Dear Sir,
We will summarize our detailed explanation which we have communicated on email.
Based on information that you have provided - we understand that the device is not defective but the connectivity of device have not met your personal expectations.
- The phone you ordered Umidigi F3 Pro is global version and supports LTE/5G bands in USA. The full list of LTE/5G bands are displayed on the product page.
- As the phone can be connected to T-Mobile, it means there are no defect on device. We have advised you to check the APN settings in your phone to make sure it matches Verizon but we understand you are reluctant to.
- 4G LTE is term used in USA, many people use the terms 4G and LTE interchangeably, although true 4G is faster speed than LTE. You may find more explanation of differences between 4G and LTE on web.
- 5G connectivity is not as widely covered as you expect at the moment, you need to be in close proximity of network station and mostly outdoors. Also regards to your claim that N260/N261 are not supported, these are mmWave bands which are used mainly in USA so far and usually only on higher end devices. Not all devices in USA supports these bands. Again this technical spec is displayed on our product page.
LTE stands for Long-Term Evolution, and it is a standard for wireless broadband communication. In the United States, LTE is often marketed as 4G (fourth generation) technology, even though it technically does not meet the technical criteria for 4G. However, many people use the terms 4G and LTE interchangeably
We understand that you are frustrated that we are not able to accept your request because there are no defects detected based on the information we have received so far.
VERY POOR DELIVERY SERVICE ETOREN STILL NO ITEM RECEIVED !!!!!!!
I sent this message to Etoren since i found that my items are sent to my country and then are in their way to etoren
How can company like ETOREN can't inform client with his shipment my 2 orders are come to FR and now they're in Singapore why ?
Cause No one informed me or called me .
Now i wanna My orders back and thanks
THIS IS THE MESSAGE I SENT WITH MANY PHOTOS OF SHIPPING TRIP AND ORDERS .
My items are sent back to you and i wanna get them how to do
I don’t wanna get a refund.
I wanna my items please
My track numbers are : RT1814910XXXX
RT1814910XXXX
And my order numbers are : ETOR17301746 / ETOR17301742
TO BE CLEAR I ORDERED 3 IPHONE 14 PRO MAX
2 ON DECEMBER AND 1 IN 2 JANUARY.
EDIT : THEY REQUESTED YESTERDAY SOME INFORMATION I REPLIED INSTANTLY AND I'M STILL AWAITING THEM WITH NO REPLY OR SITUATION CLARIFICATION
EDIT 2 : I GIVE YOU ALL REQUIRED DOUCMENTS AND THE PAYMENT STILL IN YOUR BANK ACCOUNT AND THIS IS NOT MY PROBLEM
WHY YOU SENT THEM WITHOUT ANY NOTIFICATION ABOUT SHIPPING ??
AND NOW NO REPLY I WANNA THEM BACK !!
EDIT 3 : NO REPLY AT ALL UNTIL NOW
IPHONE 15 PRO MAX IS BEING LAUNCHED AND MY ORDERS FROM JANUARY STILL OMG !!!
ETOREN 回复2023-07-14
Dear Sir,
We are required by payment provider to verify your identity and payment. We have communicated with you on email several times but you are unable to provide them accordingly. We are sorry we were unable to assist you in that way.
Package arrived on time but appeared to be already opened. Didn't have an issue with the product itself but it seems like something that may concern some people.
I use to live in Hong Kong and I try buying from this company once, fair services, this time I bought 2 of the Lenovo y700 tablet for both of my kids. Waiting for a month without any update, fine for me, but when the time I received and open it, only one tablet is inside the box, I wonder it maybe send separately and I contact customer services, they reply me as follow,
Hi Thank you for shopping with Etoren. As per checked on your order ETOR21302293, both Lenovo Legion Y700 Gaming Tablet 8.8 inch Wifi TB-9707F 256GB Titanium Color (12GB RAM) are packed together in the same parcel. We also review and playback our CCTV footage and checked that our logistics team packed both tablets into one parcel. Please find below details: DPD Tracking Number: IMEI Numbers: If you notice that the parcel has been unsealed, please report to DPD for them to investigate with the delivery driver.
First, I paid for the product and finally didn’t receive it all, I would like to have someone helping me but the only thing they said to me is, they pack both tablet in and pass it to the courier, it nothing about their side anymore. Ask me to contact DPD by myself, so I ask for the evident they mention so I can pass to DPD for telling them about the case. They reply to me afterward with the below email.
If you notice that the parcel has been unsealed or suspected unsealed, please report to DPD for them to investigate with the delivery driver. On our end, we have evidence that we packed both sets into 1 parcel before sending out to you. It is impossible that it is our mistake. Kindly contact DPD for them to launch the investigation. For everyone information, I always buy things with shipping insurance as well, but this company are not even willing to help at all. Put all the responsible to me and attitude is really bad. I really feel so disappointed to this company. And now I am just waiting their reply.
Very fast delivery, I paid shipping protection too. This is my 6th phone from Etoren. I like ordering here as I can select for which market phone is made (CPU, OS version, restrictions...)
This purchase was different, I don't like that foil from box was removed, paper wrinkled around the phone. Nevertheless phone is in perfect state.
Etoren website states that box can be opened to test, well, I don't like that because I need to be sure if it has failures that they are factory errors not because it was "tested" or opened by someone. First time happened. If this was purchased on ebay I would request return. This is 1200€ phone...
Requested return 2 weeks ago and got no answer. Of course when they got my money they don't care about us anymore.
ETOREN 回复2023-05-10
We received your email via our contact form on 21st and replied you on same day. But you did not reply to us afterwards. Please check if you replied to us or not.
The promo price of the phone I bought was great! The Xperia 1i is a great phone!
The shipping is a tad long though. I'm in Singapore and expect the item to reach in 2-3days.
Was told the phone came in from Europe, but the model is XQ-CT72, Asia model. This model has most of the radio bands, except for a few radio bands (4G & 5G) missing from the Europe and US model. Not a big deal unless one happens to be in a country with the radio band missing.
Do note in US, if the 5G is on mmWave, you are out of luck, but 4G should still work.
Hence the 4 stars rating.
got a black shark 5 pro at a good price. like the duty paid service in advance no hassle from delivery company for import tax etc in UK. only complaint delivery time could be quicker long time in processing stage. but did arrive within the allotted time scale. will defiantly use etoren.com in the future. haven't used there aftersales support yet so cant comment on that.
Dear Etoren! I recived my telephon,ordít ID: ETOR17301738 but I didin’t receve the bill . Please send the bill. Name Klaszik Építő Kft. 2111 Szada, Nyárfa utca 4. 22759568-2-13. Thanks.
Update -- I received an email with tracking number on 9th of Jan and item finally got delivered yesterday i.e. on the 12th of January. But I never received any response to my previous queries, despite auto generated email claiming that I will get a response in 24 hours.
The price was good, and the item got delivered quickly after it was shipped. And, for that I am updating rating to 3 stars but they still lose two stars for lack of communication.
I placed an order on 30-12-2022 (Xiaomi 12T Pro), and the item was supposed to be delivered between 4-11 Jan 2023. However, the item has not yet been shipped (just says 'transferring' on order tracking page for many days), and I have not received any response to my emails inquiring about the status of the order.
I sent the first email on 4th of Jan and the second email on 6th of Jan, but neither of these emails have been replied to. I am extremely disappointed with the lack of communication and the delay in shipping my order.
Although I understand that sometimes things can go wrong despite the best of our efforts. But customer service has been non-existent, and I am extremely dissatisfied with the lack of transparency and accountability. It is unacceptable that my order has not yet been shipped, and I have not received any response to my inquiries.
The delivery took 10 days for a local company. Status was "transferring" the whole time. Delivery fee was $14. I could have paid $14 more and buy it from local shop with immediate stock.
Saw a tablet that I wanted to buy. Good price from etoren.com, their item listed via the onbuy website. I was a bit concerned that it was from Singapore, I am in the UK.
Item was listed as in stock, and delivery would take two weeks. Purchase made via PayPal gave me confidence.
My order stayed in 'Processing' for over a week, which conflicted with it being 'in stock'. I reached out asking for dispatch details. Reply just confirm status, but I noticed it had been moved to 'Waiting for Dispatch'. I waited past the delivery date, no change. I contacted etoren.com again, to be told that item had not been received from the factory and delivery would not be until the new year at the earliest.
All this conflicts with 'being in stock'. It suggests that buying from etoren.com can be a lottery as status of stock availability has been misleading.
There is one good thing to report. I asked for order to be cancelled and monies refunded. This was done very quickly, so no loss my side.
My suggesting to etoren.com, is if you want to ensure buyers confidence, is to make sure your web site is accurate and you keep to your delivery promises.
UPDATE and worrying. eToren has done everything they can to deny this transaction took place. Fortunately I had all the correspondence and INVOICE from the purchase, to hand. I would suggest that eToren spend as much effort in fulfilling their sales contract as they do disputing actual cases.
EToren without a doubt offer an excellent service and so far everything that I ordered arrives on time and saves me a great amount of money compared to prices in the UK
One small thing which still bothers me is that fact that they apply a 30% charge on any orders should you need to cancel (even before shipping).
I can understand the need to charge a return surcharge (one an item is received), however, to charge even when the items have not left their warehouse is not acceptable compared to the likes of Amazon and other online shops.
So, make sure you keep the above in mind BEFORE you commit to an order. They don't tell you this until you request a cancellation of an order !
Email received : "For confirmed orders, cancellation under change of mind will incur a restock fee of 30% and return delivery charges." BEFORE items left their warehouse.
UPDATE: following a reply from eToren I am revising my original feedback. I appreciate the feedback and the full explanation. I still believe eToren is the best online seller for cameras, lenses, tablets ..etc and therefore I keep going back to them to buy these kinds of items.
ETOREN 回复2022-12-21
Dear Zak Taemur,
thank you for your feedback.
We will advise all customer to decide before placing and order, especially in your case where the purchase is very high value above GBP6,000. Item ordered is procured upon order based.
As you mentioned, we strive to offer best prices to customers by minimizing cost and margins.
We have little room to absorb return/cancellation cost and are not able to offer the best flexibility for change of mind cancellation decisions. (similar to low cost airline ticket). The restock fee policy is included as our store policy published on our website under Returns/Refund Policies.
We like to clarify that although you had not received the tracking number, your order was already processed, packed and left our warehouse to be transferred to the UK warehouse when you made the cancel request few days after your order. Once is reaches the UK warehouse, it will be transferred to the final mile delivery courier company (together with all parcels in UK). In this case we are not able to cancel it anymore.
We appreciate your understanding on our store policy.
rgds
Etoren Support
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