Delivery and packaging
Delivery and packaging Delivered on time in perfect packaging
关于 ETOREN
数据更新- 网站
- etoren.com
- 分类
- 电子与科技
- 所在地
- 新加坡
- 状态
- 待认证
- 近 12 个月
- 67 条评价
- 差评回复率
- 67%（41/61 条）
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商家自述
Ecommerce specialist of latest electronics, smartphones (unlocked/sim-free) and gadgets from around the world! Fast delivery and prompt customer service
ETOREN靠谱吗？
ETOREN（etoren.com）在 OK.one 的综合评分为 4.0 分（满分 5 分），基于本站收录的 410 条用户评价，属于电子与科技分类，口碑良好。79% 的评价为 4 星及以上，12% 为 1 星；商家回复了 67% 的差评；评价主要围绕产品、价格。数据最后更新于 2026-10-24。
评价综述
AI 生成Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and reliable delivery service, noting that packages arrive safely and well within the expected timeframe. Many people also highlight that the items match the descriptions provided on the website and arrive in excellent condition. Buyers often appreciate finding hard-to-get items easily while enjoying reasonable prices and smooth overall transactions. Some reviewers were not happy with the lack of clear tracking information and status updates prior to shipment. A few other people also felt that the delivery process took longer than expected in certain cases.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Supper Impressed and Satisfied!
I have been shopping with ETOREN since 2021. I was initially very skeptical, considering the amount of money I was spending. My last purchase was for almost £1,800, and boy was I pleased. The phone was estimated to arrive between February 14th and 24th (order placed on January 23rd); my iPhone 15 Pro Max 1 TB showed up at my door February 3rd. A huge thank you to you guys.
Product which I ordered has been…
Product which I ordered has been delivered undamaged and in expected time frame. Reliable service.
It`s really amazing
Despite it was a Very bad experience at the beginning cz they had sent the device (Oppo find n3 without it's protective case) it was missing from the box. Even though, the box was sealed ..! They sent me a replacement for the protective case once I informed them. Thank you so much
Its a very good service i like it 😎😎
Faster than expected delivery
Faster than expected delivery, well communicated shipping and tracking information, decently packaged, fair prices including vat. Happy customer
Great delivery
Great delivery, fast response... but price could be better
Not get any respond after one email..
Not get any respond after one email.. After shipping item and some solution about problem on the cellphone.
ETOREN 回复2024-02-02
Dear Igal, We are unsure of your intention but are very disappointed with the complete untrue comments you have left. You have sent us 3 emails to which we replied all within a day. Please do contact us at support if you do not agree with the facts we have provided below. We have to accept your rating at our store, however if you agree that the facts are not true, we hope you can reconsider and provide a fair public review. Due to your unclear English email, we try our best to summaries what you might be trying to say in your emails. 1st email 4/1/2024 - To enquire about delivery status of your order you have just placed We replied you 4/1/2024 (thursday) that tracking number will be provided when it is ready to ship. Your order was shipped on 8/1/2024 (Monday) and you received DHL tracking number. 2nd email 10/1/2024 - Your parcel is on the way to you. You informed us that you do not like DHL express service because they ask for taxes from you. you want to return the parcel and ship with other courier eg, Fedex. We replied you 11/1/2024. DHL express is a very reliable courier. Taxes are a legal regulation in your country Israel and are taxes are collected by customs in Israel, not DHL. The same regulation applies to any couriers which you suggested are better. We remind that it is illegal to avoid taxes and we are unable to help you avoid taxes. 3rd email 15/1/2024 - You received your ordered item and feedback that feature is not good enough and asked for discount to buy another item. We replied on 16/1/2024 - We do not have current ongoing promotions/discount program. We strive to offer best prices on our store and have no room to offer further discounts. We hope you understand.
Great service and speed
Great service. When I had an issue with powering on my new device, Etoren when quick to respond to my concerns and even gave me the correct advice to rectify the issue. Overall, I am extremely happy with my experience. The whole process of purchasing a new mobile phone from overseas took as little as 3-4 days. I was so excited when by the 4th day, I had a brand new phone in my hand! Thank you for your service... You guys are great!
Great to order from
Great company to order from . Delivery was on time no issues. Couldn’t get the product colour anywhere else so was delighted to be able to order it from this company.
This is my second purchase and Etoren…
This is my second purchase and Etoren is the best when it comes to delivery the exact order and in time. It took only 8 days for the items to arrive.
Late arrival due to
Late arrival due to held in 'transferring' mode for weeks. When I asked what transferring meant, I was told 'The word “Transferring” refers to order received and transfer to our purchasing team to process' - so none the wiser.
SENT ME AN EMPTY PACKAGE!
I ordered 2 iPhones, one for me and one for the mrs. After ordering it they emailed me asking for information. However my parcel had been “shipped” It is now marked as delivered since yesterday I received a LETTER from them with literally a blank piece of paper inside. I wish I could add attachments to show you guys, I will be contacting me bank and reporting this as fraud.
ETOREN 回复2024-02-02
***** Our response to this is the same as another review as the reviewer behind is the same. The response from TrustPilot is also disappointingly the same" Firstly, we tried to figure out who this "reviewer" is as it is an Organic source. We managed to find details of this order and "customer". Due to highly suspicious order, it is our company policy to request for payment and address proof in our effort to fight online crime. The "customer" 's documents did not pass the check and we informed him about the results that we are not able to proceed with his order. We understand that his customer is deeply unhappy that we repeatedly rejected his request to ship his order of several iPhones and left the feedback to damage our store. We have asked for TrustPilot help on to verify this "customer" and his Order details. (Verified order has Order ID on their "Source". This is TrustPilot's SOP to verify order is legit. Shockingly, despite no response from "customer" TrusPilot said this is verified (against their store policy) without providing reasons. We then submitted information to show that this order is fraud and we cannot be possibly sending the order to please this "customer". Their reply is "We are not able to get involved in private disputes between businesses and consumers. If you do believe the consumer attempted to make a purchase with your business using stolen information, we would advise you to contact the relevant authorities about this. " SO, Trustpilot suggest that this is between us and the fraud customer and authorities, it is none of TrustPilot business. TrustPilot supports Fraud customer and reviews from fraudsters are as important to the online community. In order to get the best reviews, we should actually ship the iPhone despite it being made on stolen cards. Sadly, as much as we care about our store reputations, we cannot bring ourselves to work in same way as TrustPilot.
Galaxy Z Fold3
DO NOT SEND PERSONAL DOCUMENTS!
It’s been 14 days since I’ve placed an order with this company. Upon ordering they instructed that I provide pictures of my gas bills and a picture of my debit card.. claiming “because of the high value order” which was only for a new iPhone 15 which had no disclaimers you need all my person details to purchase. Stupidly enough I had sent this over to them as I was keen on getting these gifts to arrive before Christmas. After sending it all over they have completed stopped responding to me altogether now, no signs of my order being dispatched.. it’ll just forever say “transferring” on the website. Yes the prices look better than most places to shop but you’re better off spending the extra and going in stores to purchase whatever you need. Be careful.
ETOREN 回复2024-02-02
Firstly, we tried to figure out who this "reviewer" is as it is an Organic source. We managed to find details of this order and "customer". Due to highly suspicious order, it is our company policy to request for payment and address proof in our effort to fight online crime. The "customer" 's documents did not pass the check and we informed him about the results that we are not able to proceed with his order. We understand that his customer is deeply unhappy that we repeatedly rejected his request to ship his order of several iPhones and left the feedback to damage our store. We have asked for TrustPilot help on to verify this "customer" and his Order details. (Verified order has Order ID on their "Source". This is TrustPilot's SOP to verify order is legit. Shockingly, despite no response from "customer" TrusPilot said this is verified (against their store policy) without providing reasons. We then submitted information to show that this order is fraud and we cannot be possibly sending the order to please this "customer". Their reply is "We are not able to get involved in private disputes between businesses and consumers. If you do believe the consumer attempted to make a purchase with your business using stolen information, we would advise you to contact the relevant authorities about this. " SO, Trustpilot suggest that this is between us and the fraud customer and authorities, it is none of TrustPilot business. TrustPilot supports Fraud customer and reviews from fraudsters are as important to the online community. In order to get the best reviews, we should actually ship the iPhone despite it being made on stolen cards. Sadly, as much as we care about our store reputations, we cannot bring ourselves to work in same way as TrustPilot.
Ordered an iPhone
Ordered an iPhone. Shipment was quick and I got my product without any problems, even though I think it was little overpriced.
Good! will definitely order again
Received im good condition, just a little worried with the little amount of bubble wrap but nonetheless received with no dents or anything. Also received it a day earlier than expected date so it is a plus!😀
40 days of waiting — no phone and no response
ordered a $1800 phone on oct 1. today is november 10 and the status is still “unfulfilled”. contacted the support 2 times — silence and no money back. avoid, avoid, avoid!!! upd nov 28: after posting this review got an email from the company, they are willing to refund in 7-14 days. waiting and will update accordingly upd nov 30: got the refund
Delivery was late and the phone was not usable
I purchased a Zenfone 10 from ETOREN. It wasn't shipped out even after waiting for 5 days without any notification from them. They only replied after I sent an email asking about the delay. In the end, the product was shipped after a week. When the product finally arrived, I tried using it with my carrier (DoCoMo) in Japan, which in the end failed. I spent hours at the DoCoMo shop and also enquiring with ASUS in Japan about the problem, and it turns out the product was for the Taiwan market and doesn't support DoCoMo in Japan. I asked for a refund but was denied. They referred to their Terms Of Service, stating that the problem was not a faulty product and referred to their Terms Of Service and washed their hands. So I am left with a USD800 phone which I can't use. If you're considering purchasing electronics from places like ETRON online and shipping internationally, I strongly suggest that you think twice and find a similar deal within your own country which might in fact have free returns if things don't work, faster shipping and most likely with a similar price.
Delivery!
I liked their delivery process and the updates on it.
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