ETravelSIM is an initiative by EtravelSim Pte. Ltd., Singapore, a trusted global provider of international eSIM solutions designed to keep travelers seamlessly connected worldwide. Headquartered in Singapore, the company specializes in delivering reliable, affordable, and high-speed mobile data connectivity for international travel through instant eSIM activation, easy online booking, and quick installation—without the need for physical SIM cards or roaming hassles. ETravelSIM offers high-speed data plans across 160+ countries and regions, including the United States, United Kingdom, Europe, France, Italy, Germany, Spain, Japan, South Korea, Singapore, Australia, New Zealand, Türkiye, Thailand, Indonesia, Malaysia, Vietnam, UAE, Saudi Arabia, Canada, and Mexico, among many others. These plans enable travelers to browse the internet, use navigation and social media apps, book cabs, attend virtual meetings, and stay connected with family and colleagues anytime, anywhere. Built for tourists, business travelers, and digital nomads, ETravelSIM combines global coverage, flexible data plans, multi-operator network access in many destinations, and 24/7 customer support—making seamless international connectivity just a few clicks away.
Reviewers had a great experience with this company. Customers love how simple it is to set up their travel eSIMs, noting that connection speeds and network coverage are consistently reliable when traveling abroad. Many people find the digital delivery instant and appreciate the helpful guidance when needing a quick connection for their trips.
Some reviewers were not happy with customer support, mentioning that getting a reply via WhatsApp took too long or sometimes went completely unanswered. A few travelers also experienced occasional technical delays or unexpected issues when trying to get their mobile data plans working properly right away.
Paid for an eSIM for Europe. Received email with QR code promptly. Was able to scan but eSIM wouldn't activate. Contacted CS through chat function which is very slow responding. Just kept telling me that my phone wasn't compatible but could prove EID that it is. Was told that there is a 30% cancellation fee. Eventually said I'd be 100% refunded but would take up to 7 days. No apologies for inconvenience, very frustrating experience.
Update: after writing this review, I was contacted by Sanjay on WhatsApp. They offered to send me a new eSIM for free for Australia to try it out at home. They walked me through every step and this time there were no issues. They refunded me the money I spent on the eSIM that didn't work and offered to contact them directly on WhatsApp to request a new SIM once I'm abroad. This was an outstanding customer service experience. Will see how I go with the eSIM for Europe and will update my review accordingly.
ETravelSim - Travel eSIM 回复2025-05-02
Dear Nicole Vodo, Apologies for the inconvenience caused. The phone with EID support eSIM and should work also. We are looking into this and we will get back to you.
Thank you
Team eTravelSIM
Great Customer Service!
I baught a E-SIM for Turkiye for the second time here. Last year it worked well but this time for some reason my phone had difficulties and it didn't work (I blame my phone for that though). I got into contact with the customer service and we tried everything together but still no success (again, my phone's fault I think). As we didn't get it working they kindly offered to my refund my money, which I very much appreciated.
ETravelSim - Travel eSIM 回复2025-05-02
Dear Jonas Volz, Thank you for posting a review for our services. Our cusotmer care team works 24*7 to attend our customer's requests/complaints and promptly responds to cater the user's requirements.
Thank you
Team eTravelSIM
This is a very good global esim that I purchase for a 1 year plan. Very economical and the support team was very helpful when I needed to transfer my esim to a new phone that I purchased.
ETravelSim - Travel eSIM 回复2025-05-02
Dear Dave Gillies, Thank you for sharing your experience, We are glad to hear that you are happy with the way your request was handled by our customer care team. Our aim to provide the quick and effective solutions to our customers so that they can use our eSIMs on their trip without any problem.
Thanks
Team eTravelSIM
There is no need to buy sim / e-sim after reaching the airport. Get this one and you're online the moment you touch down!
ETravelSim - Travel eSIM 回复2025-04-28
Dear Muhammad Hassaan, Thank you so much for writing a review to our eSIMs.
We are happy to hear that you found our eSIM services satisfactory and reliable.
Thank you
Team eTravelSIM
When I was on vacation I had a problem with my eSIM. I wrote to the customer support via WhatsApp and after six hours of waiting, they still haven’t helped me out at all! It’s a waste of money.
ETravelSim - Travel eSIM 回复2025-04-28
Hi, Apologies for the inconvenience caused. The complaint you reported was attended to by our team and replied to your email as well. We never received any communication on email after our response to your email.
Thakn you
Team eTravelSIM
Perfect option for Internet Abroad.
Work properly, without any roaming disruption. Activate the e-Sim once landed ( in my case in Dubai) and I was directly connected with internet. So simple settings for everyone. I can only recommend it . Good job guys!!
ETravelSim - Travel eSIM 回复2025-04-28
Dear O.K., We are glad to hear about your experience and your recommendation of our eSIMs to others is highly appreciated.
Thank you for posting 5 star raring to our services.
Team eTravelSIM
I bought an eSIM whilst on holiday in Turkey.
I bought the unlimited data thinking it was unlimited, however, after watching some YouTube videos it suddenly stopped streaming.
I tried various things like switching on and off but there was no data.
A message to eSIM revealed that the reason was “ the fair usage policy” which in my case was 4gb.
I asked for a refund and this was refused.
Eventually I was to it would resume the next evening (off 7pm on 7pm).
I am really disappointed and will not be purchasing again.
ETravelSim - Travel eSIM 回复2025-04-21
Dear Derrick Edwards, Apologies for the inconvenience caused. We would like to inform you that our unlimited plans come with FUP limit by the netowrk operator. Its written on the product page as well.
Request you to kindly share your order number with us to check and help you better.
Team eTravelSIM
Bought an eSIM (first eSIM I ever had) whilst I was in Indonesia. I expected everything to go smoothly only until the eSIM decided to randomly disconnect then my phone automatically switch to my main sim and it made me have a charge on roaming. This happened multiple times on multiple different days, even from the day I bought my eSIM. Stupidly enough, I got in contact with customer service and they gave me nothing but the same things I've done beforehand. For the eSIM purchase, I expected something better.
ETravelSim - Travel eSIM 回复2025-04-19
Dear Astra, In your phone settings, there is an option to switch between the SIMs. If you keep our eSIM preffered for the mobile/cellular data, the internet works from eSIM. In case you switch your SIM to primary for using the cellular/mobile data, then your primary network operator may charge you for the roaming.
Thakn you
Great service. Surprisingly fast reply from the support team, other companies should take a lesson or two from those guys.
ETravelSim - Travel eSIM 回复2025-04-21
Hi Kaloyan Kamenov, thank you so much for posting the review for our services. Our team works dedicatedly 24*7 to attend our customer's complaint and requests.
We will keep doing best for our customers to provide hassle free experience.
Thank you
EtravelSIM
Not happy, ordered an e-sim for USA have received confirmation of order but no email to set up SIM and says it will be within 2 minutes on there site, the worst part is customer service is not existent. It says 24 hours support on there website, the online chat is offline and whatsapp no response.
ETravelSim - Travel eSIM 回复2025-04-19
Hi, eSIM QR code was sent to your registered email id after the booking. After you reported it to our team, our team has sent it again to you and replied to your email also.
Thank you
Team eTravelSIM
The worst e sim ever. Hidden things such as 4GB high speed data per day and the rest is shockingly bad. They don’t say this when buying the sim. Also they’ve said the 4GB data resets everyday, well this isn’t the case as it’s been over 48 hours and the data is not working at all even tho I purchased unlimited data plan. I would avoid this. Bought the eSIM for Morrocco.
ETravelSim - Travel eSIM 回复2025-04-17
Dear Farid Nawaz, Apologies for the inconvenience caused. Our unlimited packs are created with for the single device usage and the hotspot/data sharing is not allowed. Our team is looking into this complaint and will connect with you shorlty to fix it.
Thank you
Team eTravelSIM
Bought etravel SIM card, I had some issues with the internet connection because it was on and off which was really annoying. I wrote to their customer mer service and within hours provided support and suggested alternatives to resolve the problem. It is now working fine as expected and greatfull to their assistance. Regards
ETravelSim - Travel eSIM 回复2025-04-22
Dear Richard, Our customer care team works 24*7 to assist our customers and ensure that our clients use eSIM services without any hassle.
Thank you for writing a review for us.
Team eTravelSIM
eSIM never got activated on the network and was unable to use it. Wasted a whole day chatting with customer service who kept asking me to repeat things that we had already done.
Customer services reached out to me and issued a refund subsequently.
ETravelSim - Travel eSIM 回复2025-04-17
Dear Bobby, Apologies for the inconvenience caused. Our team is looking into this and will get back to you with the solution shortly
thanks
eTravelSIM
I have a very good experience using e sim and I highly recommend
I have a very good experience using e-sim. Easy to use and works great. I have bought several times during my holidays from Europe to Asia. Excellent! I highly recommend.
ETravelSim - Travel eSIM 回复2025-04-17
Dear Jessie Chew, We are thrilled to know about your experience. It gives us motivation to keep doing the best for our clients by offering the hassle free eSIMs.
Thank you
Team eTravelSIM
Bought 3 eSIMs for our trip to US. One had an issue and support helped fast. Great experience overall
ETravelSim - Travel eSIM 回复2025-04-17
Dear Oliver Zeller, our customer support team works 24*7 to ensure that our customers are attended promptly. And we always put in our efforts to provide the easy to use and hassle free experience to our customers.
Thank you
Team eTravelSIM
After wasting an hour trying to set this up, I found out my phone was incompatible. OK, these things happen but to deduct 50% of the cost of the refund is an outrage.
ETravelSim - Travel eSIM 回复2025-04-12
Hi, Apologies for any inconvenience caused. Your handset must be eSIM supported to use the eSIM services. Kindly share your order number with us so that we can close this case amicably.
Thanks,
Team eTravelsim
Roamic eSIM
Saily
Airalo
Nomad eSIM
Yesim
Maya Mobile
Ubigi eSIM
Jetpac Travel eSIM