Fafrees is a brand company that designs, manufactures and sells electric bicycles. Fafrees have designed different models for different road conditions, such as the City E-Bike and the Mountain E-Bike, in addition to some other models. Overall, Fafrees can be your best travel companion, whether it's commuting or traveling.
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the exceptionally fast delivery service and the reliable performance of their new electric bikes during daily rides. Many people also find the overall build quality remarkably solid and appreciate the helpful assistance whenever minor technical questions arise.
Some reviewers were not happy with long response times and communication delays when seeking help or replacement parts for faulty components. Other customers additionally noted occasional technical defects or minor packaging problems upon delivery that required extra attention to resolve properly. Despite these challenges, shoppers generally remain satisfied with their overall purchases.
I ordered 2 bycicles and received only one. They said one was send back and would be returned with another provider. Furthermore I ordered 8 more items of which I never heard from again. Total silence for 4 days now. The phone number i tried 100 times at various moments is never answered. I am very disappointed to say the least. Probably I lost my money, so I am writing this to warn others. Please place this review.
Edit:
After a few days of this review i finally got connected to customer service when I used another phone? No response to my e-mails though. They promissed to set this
right, so I will update when things are resolved.
FAFREES 回复2025-05-21
Hi Peter,
We are truly sorry to hear about your experience and understand your frustration. Please accept our sincerest apologies for the inconvenience caused.
To help us resolve this issue as quickly as possible, could you kindly provide your order number or more details? You can also reach out to us directly at 📩 [email protected] – our team is ready to assist you and make things right.
Your satisfaction is very important to us, and we are committed to improving both our service and communication.
Thank you for bringing this to our attention.
Warm regards,
Fafrees Customer Support
Bought from Amazon. Very good bike Bought the f26 for my wife I was so impressed by the quality and smooth ride. It arrived early and the free helmet a few days later. So impressed I'm purchasing the f28 for myself
FAFREES 回复2025-05-21
Hi Nigel,
Thank you so much for your kind feedback! We're delighted to hear that your wife is enjoying the F26 and that you're happy with the quality and smooth ride. It's always a pleasure to hear that our bikes are exceeding expectations.
We truly appreciate your continued support — and as a small thank-you, we’d love to offer you an exclusive discount for your next purchase. Please feel free to reach out to us at [email protected] to claim it!
Enjoy every moment of your rides, and welcome again to the Fafrees family!
Warm regards,
Fafrees Customer Support
really nice customer service and everything was handled well with the customer in mind😊
FAFREES 回复2025-05-06
Hello Reetta,
Thank you so much for your kind words!
We’re thrilled to hear that you’re happy with our service. Your satisfaction means the world to us, and we’re always here if you need anything or have any questions in the future.
Wishing you many great rides ahead!
Best regards,
Fafrees Customer Support
On April 6th, I purchased a Fafrees electric bicycle. As of April 28th, they can't even tell me an estimated delivery date or where the bike is. The entire logistics of delivering the bike are truly disorganized. I've contacted them several times via email, asking about shipping, but they never tell me the date I'll expect to receive the bike. I hope for a solution to all this as soon as possible.
UPDATES. I've called the shipping company several times, and they tell me they don't know where the bike is. How is that possible?
UPDATES. I Just saw my tracking number and it does not show up no change to deliver the bike. So, when can I get my bike? Why no one tell when I can get the ebike? It is a simple question.
UPDATES 29/04/2025
On April 6th, I received a tracking number from ADL 1011994463, which never provided any information, stating the following: " Sorry, your tracking attempt was not successful. Please check your tracking number."
As of today, April 29th, I still don't know where the bike is, or if they'll even deliver it to me one day. I don't have a tracking number, nor do I have any information about it. It's an incredible situation.
Still waiting...
UPDATES 30/04/2025
Finally, today, April 30th, Fafrees contacted me, telling me they had hired another company to deliver the bike and that they would get in touch with me. Throughout the morning, the company called me and told me what time they could deliver the bike. I told them at 3:00 pm, and they were super punctual. They gave me 10 minutes' notice, telling me they were on their way to deliver it. The bike arrived in perfect condition, and now I'm starting to enjoy it. Thank you, Fafrees. I changed my rating to 4/5. When I have the bike for a while and see if everything works properly, I'll raise it to 5/5. Thank you.
FAFREES 回复2025-04-29
Hi Ramon,
Thank you for your feedback, and we sincerely apologize for the inconvenience and frustration this has caused.
We would like to clarify that your bike was shipped out on April 9th. After you contacted us, we have been actively following up with the logistics company to track and update the shipment status for you. We truly understand how important timely delivery is, and we regret the delays caused by the carrier’s internal issues.
We are pleased to inform you that the latest tracking information has now been updated. Please rest assured that we will continue to monitor the delivery closely until your bike safely reaches you. Thank you for your patience and understanding — we truly appreciate you choosing FAFREES.
If you have any further questions or need assistance, feel free to reach out to us anytime.
Best regards,
Fafrees Customer Support
I would definitely rate them less than 1 but the minimum is 1, bought refurbished bike FF20 polar ships in 2 to 3 days. To than receive an email after 2 days saying (Unfortunately, the refurbished bike you purchased is currently out of stock in our warehouse. Would you consider switching to a brand-new bike instead?) while for 2 days you can still go for the same bike and buy it without issue. When I told them that they came back saying that someone else on another platform bought the bike before me and their website doesn’t synchronise inventory. My order was canceled 10 days post purchase. Phoned them lady at the desk said they only deal with technical issue and WhatsApp replied after order was cancelled 10 days post purchase what an awful experience.
FAFREES 回复2025-04-28
Dear Mohamed,
Thank you for sharing your feedback. We sincerely apologize for the disappointing experience you had with your recent order.
We completely understand your frustration regarding the delay and the inventory issue. The situation you described was absolutely not the experience we want our customers to have. Due to synchronization delays between our direct website and third-party platforms, there was a rare overlap in stock availability for refurbished models, which unfortunately affected your order.
We take full responsibility for this and have been actively working on improving our inventory management system to prevent such issues in the future.
We truly regret the inconvenience caused and appreciate your patience throughout the process. Your feedback is important to us and helps us do better.
Thank you again for bringing this to our attention.
Best regards,
Fafrees Customer Support
awsome quality (model F28), good price, friendly customer service
FAFREES 回复2025-04-25
Dear Marcin,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you're enjoying the F28 and that both the quality and value met your expectations. It also means a lot to us that you found our customer service friendly — we always strive to make sure our riders feel supported and valued.
We truly appreciate your support and look forward to staying in touch. If you ever need anything — whether it’s advice, accessories, or just to say hi — we’re only a message away. 👋
Wishing you many smooth and joyful rides ahead! 🚴♂️🌿
Warm regards,
Fafrees Customer Support
I chose the purple one for my wife and the blue one for myself-both have a stylish, standout design. We couldn't be happier with how they look and perform.
FAFREES 回复2025-04-25
Hi there,
Thank you so much for sharing your experience!
We’re thrilled to hear that both you and your wife are loving the F20 Pro — especially in those eye-catching colors! 💜💙
Wishing you both many fun and memorable rides together! If you ever need anything, we’re just a message away.
Best regards,
Fafrees Customer Support
F20+ Pro is easy to assemble and fold. After riding over 90 km, it still performs flawlessly, just like the first day.
FAFREES 回复2025-04-14
Dear Jana,
Thank you for your great feedback!
We’re happy to hear that your F20+ Pro was easy to assemble and fold — and even more thrilled that it’s performing flawlessly after 90 km. That’s exactly the kind of experience we aim to deliver.
If you ever have any questions or need support down the road, feel free to reach out to us at [email protected]. We’re always here to help.
Enjoy every ride!
Best regards,
Fafrees Customer Support
I received the bike shortly after placing the order, even faster than I expected! The packaging was intact, and all the accessories were included. The assembly process was very simple, took me about 20 minutes to set it up. I absolutely love it.
FAFREES 回复2025-04-09
Hey Jana,
Thank you so much for your kind feedback! We’re thrilled to hear that you received your bike quickly and that the packaging and all accessories were intact. It’s great to know that the assembly process was simple and that you’re enjoying your new bike!
We truly appreciate you taking the time to share your experience with us, and we're happy that you're loving the bike. If you have any further questions or need any assistance, please don’t hesitate to reach out to our support team.
Wishing you many enjoyable rides ahead!
Best regards,
Fafrees Customer Support
I'm really pleased with my electric bike! It's excellent quality, and the delivery was super fast. I'll be testing it out for a while, and let's see how the F20 Mate performs! If it turns out to be good, I'm planning to order one for my dad.
FAFREES 回复2025-04-07
Hey Ulrike,
Thank you so much for your kind words!
We’re truly delighted to hear that you’re pleased with your F20 Mate and that the delivery was smooth and fast. We hope you enjoy every ride and that the bike meets — or even exceeds — your expectations!
Should you need any assistance or have questions during your test period, feel free to reach out. We’re always happy to help.
Wishing you many enjoyable and safe rides ahead!
Warm regards,
Fafrees Customer Support
Ordered (order number SP8162 ) a bike model F20 Lasting, recived bike after one week. Assembled it according to user manual. Tried to ride the bike and is faulty because Pedal Assistance not engaging at all. Emailed support after few days recived email that they suspect power sensor to be faulty wit youtube link how to adjust such power sensor. Hovewer the video was for different bike model and my bike doesn’t have such sensor. Ommiting the fact that support person didn’t check my bike model and send me some random video I emailed back explaining that my bike is different and power sensor can’t be adjusted. No reply since then. Tried whatsapp also no reply.
Paid €900 for bike I can’t realy use and struggle to get any support under warranty.
Awfull Experience
FAFREES 回复2025-04-07
Dear Mariusz,
We are truly sorry to hear about your experience and understand how frustrating this must be. Please accept our sincere apologies for the inconvenience caused by the faulty Pedal Assist on your F20 Lasting and for the delayed response from our support team.
We take your feedback seriously and are currently reviewing the issue with priority. One of our senior technicians will reach out to you shortly to guide you through a proper diagnosis or arrange the next steps under warranty—whether it's repair, replacement of parts, or further support as needed.
Thank you for your patience, and we will do everything we can to make this right.
Warm regards,
Fafrees Customer Support
Perfectly take care of customer communication ať the level l will certainly buy here again
I hadí bicycle problém after instructions with the company l Made a bike bes problém s where very willing to what l wanted to thanks them as a company 👌👍😘💓
FAFREES 回复2025-04-02
Hi Rudolf,
Thank you for your wonderful feedback! We’re delighted to hear that our team could assist you and ensure a smooth experience. Your satisfaction is our top priority, and we truly appreciate your trust in us.
If you ever need any further support, don’t hesitate to reach out. 🚴♂️👌
Best regards,
Fafrees Customer Support
Ordering was simple, and assembling the bike was quick and hassle-free. The only downside was that the box arrived slightly damaged, but I know this was due to shipping and not the seller's fault. Overall, very happy with the purchase!
FAFREES 回复2025-04-01
Hi Stacey,
Thank you so much for your feedback!
We're glad to hear that you found the ordering and assembly process easy and hassle-free. We're sorry to hear that the box arrived slightly damaged, but we truly appreciate your understanding that this was due to shipping.
If you need any further assistance or have any questions, please don't hesitate to reach out. Enjoy your new bike, and thanks again for choosing us! 😊
Best regards,
Fafrees Customer Support
Absolute shambles
The bike itself is excellent, the customer service is awful. I never received a seat or seat post with my (reconditioned read, reboxed and resold). There were no free gifts, the company didn't state that there were no free gifts with refurbished bikes in there website. They sent the seat and seat post TWICE the first time the delivery company sent it back to them, the second time (weeks later) It was apparently delivered, to whom I have no idea it certainly wasn't me. I've purchased a new seat and seat post, but it would have been nice to have the one that was ment for the bike!!!
Order SP7807
Delivered to the wrong address no attempt at rectifying the matter
FAFREES 回复2025-03-26
Hi Peter,
Thank you for your feedback, and we sincerely apologize for the inconvenience you’ve faced. We take your concerns very seriously, and after reviewing your comments, we immediately contacted our after-sales team to investigate the issue.
We found that your after-sales package has been delivered and signed for. However, we fully understand the frustration this situation caused, and we deeply regret the delays and confusion you experienced.
We are committed to continuously improving our service to provide a better experience for our customers. Your feedback is invaluable, and we will ensure such issues are addressed more effectively in the future.
Thank you again for your patience, and please don't hesitate to reach out if you need further assistance.
Best regards,
Fafrees Customer Support
3 time i have e mailed this company and they have not replied
FAFREES 回复2025-03-26
Dear Customer,
We sincerely apologize for any inconvenience you’ve experienced.
We understand the importance of timely responses. We truly appreciate your feedback and are committed to improving our response times moving forward.
We also want to ensure that your issue has been resolved. Could you kindly provide your order number so we can investigate further and get in touch with you directly?
Your satisfaction is our priority, and we’re here to assist you.
Best regards,
Fafrees Customer Support
Ich habe das F20 Max erworben und festgestellt, dass es ein Gasgriff hat, welcher ohne Pedalieren auf 25 kmh beschleunigt. Es war nirgends in der Produktbeschreibung ersichtlich, dass ein Gasgriff vorhanden sein soll! Dies ist damit kein Pedelec mehr sondern gilt als Mofa! Deshalb benötigt es dann auch eine ABE und eine DoC, damit es legal in Deutschland angemeldet werden kann. dabei war nur eine DoC, was nicht ausreicht um es legal anzumelden. Außerdem fehlt eine Pedale und das Schutzblech ist verbogen. Auch der Akku war vollständig entladen und das einschalten war nicht wie in der Anleitung möglich. Ich möchte es aufgrund falscher Angaben innerhalb der Widerrufsfrist zurück schicken, bekomme aber per Mail nur folgende Antwort: Dear customer,
Thank you for reaching out to us!
Please note that our team is currently on New Year vacation from Jan 18th to Feb 6th. During this holiday period, we will be checking and responding to emails two to three times per week to ensure urgent matters are addressed.
If your inquiry is time-sensitive, we will do our best to get back to you promptly. For non-urgent matters, we appreciate your patience and understanding as response times may be slightly delayed.
Additionally, please note that all purchased or warranty replacement parts will be arranged for shipping after the holiday ends on Feb 6th. We sincerely appreciate your patience and understanding.
We wish you a joyful and prosperous New Year! 🎊
Best regards,
Fafrees Support
I bought and already received this electric bike, a very well built bike, robust, heavy, but it works perfectly well, one of the problems I have is in relation to the brakes, they take a while to stop the bike completely, in relation to the pedal assist it works very well I just had to turn off the throttle by disconnected the cables, because in the UK it will not be allowed to use throttle without insurance or I can reduce to a speed of 6 miles hour.
FAFREES 回复2025-03-26
Hi Paulo,
Thank you so much for your message and for sharing your feedback on your e-bike! We are thrilled to hear that you are satisfied with the overall build and performance of the bike.
Regarding the brake issue, new brake pads typically require a break-in period to reach optimal braking performance. We recommend gently applying the brakes multiple times during your rides to allow the brake pads to better conform to the disc. If the braking power still feels insufficient, you may want to adjust the tension of the brake cables or consider upgrading to higher-performance brake pads for improved stopping power. As for the throttle, it sounds like you've made the right decision in complying with UK regulations.
If you need any further assistance or have any additional questions, please don’t hesitate to reach out.
Best regards,
Fafrees Customer Support
I bought my F20 one year ago and unfortunately I’m having trouble with the battery, I emailed them and they told me y try o make a video, but it is not easy with a phone and ridding a bike. I went to a bike shop but they can’t fixe it in Ireland. So I’m very disappointed, it was cheap purchase. Please if someone have some advice please help me. Regardless Maria Costa
FAFREES 回复2025-03-26
Hi Maria,
We are sorry to hear about the issues you're facing with the battery, and we understand how frustrating this must be for you.
To ensure we resolve this matter as quickly as possible, please reach out to our dedicated support team at [email protected] with your order details and any additional information. We’ll do our best to assist you and provide a solution.
Thank you for your patience, and we look forward to helping you resolve this issue.
Best regards,
Fafrees Customer Support
The bike was delivered fast, but assembling it was difficult. The manual seemed outdated, the tool that came with it broke.
The bike is ok, does what it is supposed to do. But the brakes are a huge problem.
First it was hard to adjust them. The pads kept touching the disc even after doing all adjustments. It took me days to fix it. The brakes still squeak a lot after a few months. But the biggest problem is that the brakes are dangerously bad, especially under rainy conditions. It makes me afraid of riding the bike sometimes. This really needs to be fixed.
Also there are so many cables hanging. They could have come up with a better design that would hide those cables.
I have bought a second hand Fafrees bike recently from someone.unfortunately there is some problem with handlebar and fork assembly. Every bike shop ask me £50-70 to repair which is a lot. Suddenly I search Fafrees company in google and contact them. An Agent whose name is Cici answered my email quickly and provide me a new assembly part for free and no shipping fee to united kingdom. I appreciate all Cici efforts and Fafrees customer service for response my email quickly and solve my bike problem.
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