Reviewers had a great experience with this company. Customers frequently praise the fast responses and the exceptionally helpful support team when dealing with urgent technical questions or device issues. Many people also point out that order adjustments are handled smoothly, and communication remains consistently reliable throughout the entire purchasing process.
Some reviewers were not happy with frustrating delivery delays, long shipping times, and missing items in their packages. Some customers additionally noted persistent technical malfunctions, hardware failures, and extended waiting periods for resolution steps regarding faulty devices. A few individuals experienced difficulties connecting devices properly or getting adequate assistance when complex problems arose.
Purchased a brand new printer from their official eBay page, I ran into trouble 2 weeks in with a faulty printer. I was passed onto after care who repeatedly tried to send over help guides. Only for 4 months down the line I asked for a refund to be told sorry out of warranty for a refund. I let them know it was broken within the first 2 weeks and it was the same issue. The company will not repair themselves instead make you do it at home with the help of a video. Do no buy a printer from this company
Would give zero stars if I could. Printer broke after 2 days and long and frustrating attempts to contact customer services have yielded nothing. Do not order from this company. N
I would definitely give zero stars if that were possible!
I ordered a 3D printer, and there was no information at all about the delivery time. I emailed them to ask when it would arrive, and a couple of days later they replied, saying that standard shipping would take around 40 days, and that if I wanted it sooner, I would need to pay for air freight.
I accepted the 40-day delivery, which meant I should have received the printer around 1–3 July.
A few days before 1 July, I emailed again to check the shipping status. This time they told me that standard shipping would not even ship until mid-July and would then take another 4–6 weeks to be delivered! They also said that air freight would ship on 3 July but would still take 2–3 weeks to arrive.
I honestly don’t know what planet these printers are being shipped from if delivery takes weeks after they have supposedly been shipped!
In the end, I cancelled my order. After countless emails, I finally received my refund 10 days later.
Very disappointing experience.
My order has not been delivered yet and therefore I cannot make judgements about the product, but their quick responses to queries (both before and after placing the order) are giving me good impression.
Someone hacked my shop account and purchased filament from them. I contacted them they intercepted the packages and are going to refund my account. Top notch customer service
Kicking myself for not reading Trustpilot first and buying a Creality machine, which I found out wasn't going to be delivered and was breaking numerous sales laws, so I decided to fall back on Amazon and bought a Flashforge AD5X.
It turned up the next day, probably the best packaged and the best quality machine I have ever come across. Bit daunting on set up but when it's done you look back and think it's a doddle.
Would suggest just using a simple touch screen stylus when using the screen, big fingers don't work well.
I had the same connection issues many have when trying to bind the machine to a laptop. I personally found running an update first on the unit, then restarting it worked for me straight away. I usually switch off 5ghz first when connecting things like this, no idea if that would've helped ?
Hadn't got a clue what I was doing, but too excited to wait, converted a cad drawing I'd done to a .stl and just basically printed it, came out absolutely perfect.
Never realised the print plate was magnetic, I was trying to remove it without too much force for ages until I realised.
There's a lot I've got to learn but I would say this is one of the best made printers I have ever bought bar none including engravers and I have £15k Gravograph machines that aren't as well made as this.
This company is deceptive and fraudulent. Back in April, I paid a $10 deposit to secure priority access to a Creator 5 machine—which, according to their website, had to be paid for before April 29th. I paid $707.89, including insurance; according to them, the unit was supposed to arrive between late May and early June. To this day, Flashforge has provided no information about the product, nor have they sent a single email to the customer explaining the delay. It is outrageous that a company like this scams customers worldwide, and I still haven't received any notifications from them; they are terrible in the market.
Not 1 star because they still get alittle grace for past experiences. The creator 5 launch has been the worse retail experience I ever had.
Poorly executed, very little in the way of official communication about the delays, suggested reorders that caused some of us to lose our preorder status. We even got emails asking us to review the prints we still have yet to receive. Fingers crossed this isn’t reflective in the printers performance or build quality. Yes, this is a concern now.
FlashForge - All Around Great Company & Customer Service
FlashForge customer service has been second to none. I had an issue with the first AD5M I ordered and they replaced it. I recently just ordered 3 build plates, an enclosure kit and a camera. The camera was not received with the other items. I reached out to FlashForge and within a day they had shipped another camera out which I received without issue. The printer itself has been great, so much so that I purchased my 76 year old father one to use for shop projects and things. The only problem I have is there is not enough time in the day to print everything I want to print! I guess I'll have to buy a couple more to make up for that LOL
Brand new Flashforge adv5m pro, takes more time a day keeping it connected than it prints. At this point 2 days of trying to get it to connect and all flashforge says is "keep trying"!
I pre-ordered the FlashForge Creator 5 and, like many customers, found myself eager for shipping updates. Every time I’ve reached out to FlashForge’s customer service team with questions about my order status, they’ve responded promptly and with genuinely helpful information. They’ve been transparent about where things stand, even when the timeline isn’t fully certain yet.
It’s rare to feel this well taken care of during the waiting period for a pre-ordered product. The team has made the experience much less stressful, and that kind of proactive, friendly communication goes a long way. Really appreciate the effort — can’t wait to get the printer in hand!
Love this company so much I had to give them a 1 star. Paid for a c5pro in April expecting it to be shipped by Air first week in May. Nothing. Not even a email that wasnt a cut and pace. Then they send me a email asking for me to review them. I haven't even got a shipping notification yet. IM now seeing that people are getting email quoting end of July despatch and then it up to 10days to get here. Joke of a company and will.never buy from them again
What a waste of time buying the Creator 5! I have received no communication for over a month, and then received no response after requesting a refund. I then had to do a chargeback from my bank to get anywhere. AVOID!!!
This is the second Flashforge printer I have had screen issues with (adventurer 5m and AD5X) , the first one was replaced by Amazon as Flashforge couldn’t fix after 8 weeks of trying, they chose to ignore me instead.
The replacement has exactly the same issue a week after starting to use. I only chose another Flashforge because I have nozzles and filament to use. In my experience once there is an issue Flashforge not equipped or committed to fixing.
With technology, you expect some issues but I cannot work with a company that;
1. Take up to two weeks to send replacement parts, delivery extra.
2. Send 2 replacement motherboards with no MAC address, so don’t work.
3. Have me taking the printer apart to fix, using a hairdryer to soften glue to replace parts.
4. Asking me to remove firewalls on my laptop to download software updates identified a harmful.
I wished I’d have viewed Trust Pilot before purchasing as many of the issues I have encountered were raised by others!!!
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