Flowerknows

Marianna Hackney美国 · 写过 2 条评价 · 体验于 2026-07-14 · 发表于 2026-07-14

HORRIBLE HORRIBLE HORRIBLE

Not only did I never receive my order, but working with their customer service is a nightmare! They hardly respond and when they do, it's short and unhelpful answers. They are being deceptive when it comes to getting my refund for my missing items. I followed their instructions to file with a third party app and they now say everything is not their responsibility. If you want your products and want honest people, i suggest shopping elsewhere. This entire company feels like you're better off shopping at Temu.

Not good experience this time

It did not arrive fast as possible and I hope this never happens again also I hope to change the distribution center GFS because i had bad experience with thim . I will say the package arrived good nothing damaged

Fake Gift

They have been advertising "free gifts" such as a mirror charm and eyeshadow charm on their website, with popups to tell you how much more you need to sepnd to get them. Today, after spending more money than I was originally going to, and some time reaching these thresholds, and them appearing in my basket and the order conformation email perfectly fine, I have received another email saying that the gifts do not exist and have been removed from my order! I have screenshot to prove it. There has been no offer of reimbursement. Another lesson learned - companies will always try to trick you into parting eith your cash, and not be held liable because of a technicality. I feel cheated and have now learned that this company is" too good to be true" with their fake offers of loyalty rewards. I have contacted them and may request a refund because the experience of buying this treat for me and gift for my friend has been ruined, and I will not feel happy looking at my makeup and remembering how the brand has taken advantage of me and made me feel a fool for trusting them. Shop here at your own risk and be aware of their rutheless tactics.

louisa wells美国 · 写过 9 条评价 · 体验于 2026-06-17 · 发表于 2026-06-17

I really do love this company, insurance works well

I really do love this company! Sadly packages can get damaged shipping from China even though they are sufficiently protected. It's just the way Chinese shipments work/ handle things. I don't think it's the company's fault because I have ordered other things from other companies in China and had the same issues so I think it's just the Chinese shipping Department in general that handles things roughly. I ordered the all-in gift box which arroved with damage/ a small crack on the back. I did buy the worry free insurance with their partner company for around $12 which was definitely worth it because in this case I did contact the company to make a claim. I was surprised with how fast everything was. I literally got a response from the flower knows customer service within minutes giving me a link to their insurance company "seel." When I got to the insurance company website an agent literally helped me right away it was so fast. I submitted ID verification and a photo of myself to verify it was me and within a couple minutes of that I think I uploaded some photos of the damaged product. About 30 minutes later I got an email stating I could choose between a partial refund or I could mail the whole thing back for a full refund. The whole thing literally took maybe an hour to resolve this fully which was extremely fast. A lot of American companies takes weeks or even months for refunds but I was surprised with how easy the process was to get compensated. My refund came in really quick like 1 or 2 business days. I will definitely keep ordering from this company since I know I am protected!

Tried via Instagram

I was marketed this company and their products via Instagram and decided to take a chance. The products are just as cute and sweet as they are portrayed to be online! They arrived very fast. The company always has good deals. I have used the lip gloss so far, so I cannot say whether the eyeshadow is highly pigmented or buildable yet, but I'm happy with my purchases and love giving them as gifts, too.

Absolutely beautiful products

Absolutely beautiful products. I wish that I would have known about the gift sets before and. But my daughter loves the makeup

Amaziiing

Amaziiing! Can’t wait to order more! Most beautiful products I’ve ever had!

손윤아韩国 · 写过 1 条评价 · 体验于 2026-05-07 · 发表于 2026-05-07

Flower knows flaw/Scam, Fraudulent, deceptive, lying cs team, The worst service of all time

I spent over $104 on a promotion that clearly offered a $60 value Jewelry Box until May 3rd. Now, they are shamelessly lying, claiming it ended on April 7th.This is a classic "Bait and Switch" scam. They bait customers with high-value gifts to drive sales and then refuse to fulfill the promise by blaming "internal records." It is NOT the customer’s job to fix your technical errors or screenshot every banner as if we’re dealing with a fraudulent site. Update: They officially admitted the promo ran until May 3rd, but they scammed me by sending a cheap makeup remover instead of the promised $60 Jewelry Box and Mirror! Pure fraud!

haley burley英国 · 写过 1 条评价 · 体验于 2025-08-04 · 发表于 2026-05-07

Amazing products

Amazing products! I bought the swan ballet lipstick and it arrived in appropriate timing but also works just how the website said and I thought! Amazing brand. WOULD BUY AGAIN

Marley Scott英国 · 写过 1 条评价 · 体验于 2026-04-17 · 发表于 2026-05-07

adorable

I purchased the eyeshadow palette and found it beautiful i wish i had more of it. It definitely lasts and does what it is supposed to do, i would recommend flower knows to everyone! Such cute packaging as well which definitely makes it even better.

I have super sensitive skin that can…

I have super sensitive skin that can develop random allergic reaction and so when I found this brand that my skin tolerated I was super happy. I bought from you multiple times and unfortunately my skin did not tolerate the sweety bear concealer so I asked if I could return it but that process of talking to the ai chat bot and having to explain over and over again and then to finally be told that I could return it but then having to wait weeks for the return papers and now being told after I sent it and got a notification it was delivered to your location that the return has expired? That experience was such a pain and it’s not even resolved yet that I think I would rather go through the trouble of finding another brand that my skin tolerates than to order from you again.

Really good and beautiful

Love the products and the packaging

Love the products and the packaging! So so pretty!

Rae Bogy瑞典 · 写过 1 条评价 · 体验于 2026-03-31 · 发表于 2026-04-01

Beautiful products but POOR QUALITY CONTROL

Products are beautiful and the cosmetics seem to be good quality. However, their quality control is lacking. One of the items that I purchased was a lip balm that is meant to look like a watch with a dangling charm. The packing for that charm looked trampled on with holes on the packaging. The condition is so bad, it wouldn't pass a bargain bin. It was inexcusable! This was meant to be a gift. How can they ship something that obviously damaged? I purchased the additional "worry-free" guarantee, but the rules for a refund or replacement ONLY covers items that are completely unusable. Because the damage was on the packaging and not on the product, it's not covered. So in other words, even if you pay full price for an item that looks trampled on, nothing can be done as long as the item itself is usable. For a company that seems to pride itself on its packaging, this is such a disappointment. The rest of the products are perfectly fine and maybe I was just unlucky, but this shouldn't have happened.

The packaging is ethereally beautiful…

The packaging is ethereally beautiful and the products are good quality. Scents are divine.

Haifaa Fattahi美国 · 写过 1 条评价 · 体验于 2026-01-19 · 发表于 2026-02-12

I strongly advise people to think twice…

I strongly advise people to think twice before ordering from Flowerknows. My order arrived very late, and when it finally came, it was missing parts. Customer service was beyond frustrating. They kept sending me the exact same tracking number over and over again, even though I clearly explained that the package I received was incomplete. It felt like they were ignoring the actual issue. They demanded photos as proof, which I promptly sent. After I provided everything they asked for, instead of resolving the problem or sending the missing items, they suddenly responded saying they were “on break.” That was the last message I received. This level of unprofessionalism and lack of accountability is unacceptable. I paid for a full order and did not receive it, and customer service made the situation worse instead of fixing it. Very disappointing experience.

Did not receive the products

Did not receive the products that I ordered, even after contacting the company. So disappointed that I wasted my money.

Very Beautiful!

Decided to try out their eyeshadow and it became a part of my everyday look! Very cute and nice, bright colors

Good

Not fit for my skin it gives me acne but i use some the products they’re nicr

Favorite Makeup Brand

I have been purchasing from Flower Knows for about two years now, and I have yet to be disappointed! All of their products are very high quality and the packaging is absolutely beautiful. I look forward to all of their new collection releases. I also enjoy the free gift deals and sales that they have on their products.