IndiGo（goindigo.in）在 OK.one 的综合评分为 2.2 分（满分 5 分），基于本站收录的 336 条用户评价，属于旅游度假分类，口碑较差。60% 的评价为 1 星，差评比例偏高；商家尚未回复差评；评价主要围绕客户服务、价格。数据最后更新于 2026-10-24。
Most reviewers were let down by their experience overall. Customers frequently shared stories about terrible issues with customer service, pointing out that support teams were completely unhelpful and ignored their requests. Consumers also noted unexpected extra fees, disorganized booking processes, and severe flight delays that completely ruined their travel plans. Conversely, a small portion of people felt the journey was comfortable and praised the polite cabin crew during their trips. Travelers also stated that online booking was smooth and efficient, while some individuals found the overall ticket prices to be very reasonable for a budget airline service.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Shocking customer experience for domestic flight in India. The flight hasn't even taken place yet the departure location and now times have now changed. Indigo please contact me ASAP as the customer service responses have been frankly ridiculous and very non customer focused!
Today 20 aug 2026 yesterday i book tickets and pay directly to indigo airlines payment but tickets not delivered, and after call customer care they saying website not working, from yesterday 3 call finished but no reply only fake promises, this is totally scams. If you're website not working why you running website shutdown until uou resolved the problem. But you makeing fool and after taking payment only giving excuses.
Worst flight ever used After use flight i been charged £385 and not even get my refund chase 4 months nothing get back I don’t wanna give even 1 star
I am extremely angry and disappointed with the way I was treated and with the serious disruption caused to my journey from Manchester to Bangkok via Delhi. Before boarding my flight at Manchester Airport, I specifically asked staff on three separate occasions whether I would have sufficient time to make my connecting flight from Delhi to Bangkok. On each occasion, I was explicitly assured that I would have enough time. I was also told that, if there were any issues, the connecting aircraft would be held because approximately 30 passengers were connecting onto that flight. I relied on these assurances and boarded the flight on the understanding that my connection was secure. However, when we arrived in Delhi, the connecting flight to Bangkok had already departed. I was left stranded at Delhi Airport and forced to wait approximately eight hours for the next available flight. This was completely unacceptable, particularly given that I had specifically sought reassurance from their staff before travelling. To make matters worse, when I purchased an earlier flight with Air India, the airline refused to transfer my checked luggage to the Air India flight. As a result, I was unable to take the earlier flight and lost money on the ticket I had purchased. This was not simply an inconvenience or a minor delay. I was travelling to Bangkok because my uncle had been involved in a serious accident and was critically unwell. Tragically, he passed away just two days later. Because of the delay and the failure of my connection, I did not arrive in Bangkok as scheduled and missed the hospital visiting time. Given the circumstances, this caused me significant distress at an already extremely difficult and emotional time. What makes this situation particularly unacceptable is that I did everything I reasonably could to avoid missing my connection. I checked with three members of staff at Manchester Airport and was repeatedly assured that I would have sufficient time. I relied on IndiGo's staff's professional advice, and I have subsequently suffered financial loss, significant inconvenience and considerable emotional distress as a direct consequence.
I have bad experience with Indigo ground staff in kolkata for my recent flight kolkata to stokcholm on 5th August 2026 for which I will rate 1/5 and I will never recommend anyone for indigo and personally I won’t book any flights ever. The staff were impolite and only for 2 kg extra baggage (where I perfectly kept 58 kg when I weigh at home, but airport machine shows 62 kg) and I had to spend 30 Minutes and repack everything! In an international flight where I paid more than 1.59 Lakh this should be supported! Very narrow mindset Indigo has shown.
I got a promotional email from Indigo on August 13th with the title "Happy Independence Day Sale 13th - 16th August 2026" that promoted "Up to 20% off on flight booking" for "Travel period: 16th August 2026 - 31st October 2026" with "Use code: INDIGO80". I tried to book at ticket from Chennai to Hyderabad on August 13th for travel date of August 21st using the code. Indigo website did not allow the code with the message "Offer Application Failed - Please try applying a different offer or continue without applying any offer": essentially was forcing me to pay the full price. I decided to purchase ticket through a 3rd party.
My friend , reached to airport before 1 hours and 10 minutes . Still they have not accepted him to take flight he have too book new flight .. I have given him that indigo help in situation but , worst I feel that why I recommended you guys for travelling .. I use to refre indigo to my friend and family for travelling this is last from my I will stop giving it to any one ... You are irresponsible
very bad experience with this management, i am traveling Muscat via dehradun to Hyderabad. flight was delayed first then they said next flight will be after 2 hours, after 2 hours they said its cancelled and miss guide all passengers. many passengers got angry. they were not providing hotel for stay ,in last moment ( after 5 hours)they provide a cheapest hotel and after delayed some people got refund money and went home who has options. because of this flight my second flight muscat to duqm which is not covered by airlines they said its not their responsibility. but as simple as my second flight was cancelled because of this . anyways we understand some time it's happen but staff was very rude some male staff was very rude and Manager who was wearing glass he was just fighting with people. i appreciate their was some good staff too her name is swati she was handling passanger nicely and trying to do her best and one CRPF lady miss TOMAR she also try to make happy and handle the situation she was really very kind and she understood the situation. she talks us polity. passanger are are also kind and didn't made a big problem. but everyone was not satisfied with this management. and my HR who is omani also said this airlines is very bad he didn't had any option otherwise he never suggest this airlines for his staff. he got many compliments now you can judge a non indian person knows about this airlines. i request to airlines please re check your team and hire good one who can handle situation nicely. they has lots of excuses but never agree with their mistakes. atleast learn how to talk with angry passengers.
Awful airline. Changed my flights. Trying to get a full refund but can't cancel through the app and they call me at times I haven't said I'm available. I can't call an Indian number as it'll cost a lot. Why can't they just cancel it and refund me? Joke of an airline
Delayed 2 hours in Manchester meaning we missed our next flight. Got stuck in Mumbai airport for 8 hours waiting for a new flight. Given flat coke out of a bottle for drinks on a 10 hour flight. Passengers ignoring seatbelt signs and on the phone during flights, air hostess did nothing about it and ignored seatbelt signs too during turbulence Tried to claim compensation for the delay and the customer service department is useless. Lies after lies then backtracking and not following through. Do not fly with this airline. The worst experience I have ever had.
Dear indigo Airline Team, Good Morning, Iam traveling Oman to Hyderabad at 2:50Am,, flight number 6E1274 I would like to raise a concern regarding an empty seat on the flight. If the seat is going to remain vacant, I believe it would be better to offer it to a passenger who needs it, but one air hostess were told me its gonna be extra charge what the hell that ...whenever possible. I kindly request you to review this matter and consider a more helpful solution for passengers in such situations. Thank you for your understanding and assistance. Kind regards, Bhagavantha Reddy
My entire experience from Booking to checkin has been very bad. The chat support is high effort for a customer without any outcome. The customer service overall is appalling. Finally when feedback was provided the response received was very defensive with , I don’t care attitude. I will think twice before using this airline again.
The worst airline ever. I tried to change a passenger name that was duplicated and they could not do it, the won’t give me a reimbursement either.
Very disappointed with IndiGo regarding my journey under PNR U6JSJI on 1 August 2026. My flight 6E1406 was delayed, and the alternate flight 6E894 was arranged from another terminal with very limited time for baggage collection, transfer and re-tagging. Due to the poor arrangement and coordination, I missed the flight and lost almost one full day of my trip. What is most disappointing is that even after repeatedly explaining my situation, IndiGo did not properly address my concern or provide any meaningful help or compensation. On the call, my concern was simply denied. I expected better support and accountability from IndiGo. Providing an alternate flight is not enough when the arrangement itself is impractical. #IndiGo #IndiGoAirlines #PoorCustomerService #FlightDelay #DisappointingExperience
1 star is a bit too much. Unprofessional pilots / cabin crew. Facilities almost 0 apart from chair and seat belt
Myself and my husband traveled to Uk from Cochin last night. This was the worse experience I’ve ever experienced in my entire flight journey. If you didn’t book blankets by paying 5 pounds extra you will not get it, kochi to Mumbai no water even unless you booked it in advance. I asked for cup of tea for my husband as he was having severe headache, it took nearly 15 min to serve us. They won’t answer their call bells on time. My co passengers had arguments with them. No proper food as well. When they served lunch the lunch box was already leaking. Very bad service. There was no food, no drinks, nothing provided during the flight journey from kochi to Mumbai and Mumbai to kochi as well. Why is the service like this? Everything was delayed as well. I am very disappointed and will never fly with this airline again. Staff members have attitude. Not approachable.
Indigo is the worst company to fly domestic in India. Do not travel with them, there are other airline companies that are better and on time without delays. Indigo International flights are good because International customers can sue Indigo and have to pay huge fines abroad but for domestic fligts in India , customers can't sue the airlines. There is nothing like that in India. Indigo always taking advantage of this situation and the ground staff members are so rude to customers , they are literally trained to avoid having difficult conversations with customers.
Thank you indigo manchester team. We had a wonderful time. I always prefer to go by indigo air Good vegetarian food comfortable atmosphere friendly staff. I would like to request few things. 1 meditation audio, Nepali movies and if possible can i personally request one flight to pokhara airport from Delhi or Mumbai. Pokhara is the number 1 Destination for tourist🕉🙏🕉
Extremely disappointing experience with IndiGo. There was no change or correction required to my sister’s existing name—we only needed to add her second name to the booking. Despite explaining the situation, the staff refused to make the necessary amendment and ultimately did not allow her to board the flight. It was extremely frustrating to miss a flight over an issue that could have been handled with better guidance and customer support, especially when the passenger’s identity could be verified with valid documents. The staff were unhelpful and showed very little effort to find a solution. This caused significant inconvenience, stress, and financial loss. I expected much better customer service and a reasonable resolution from IndiGo. Very disappointing experience.
After coming across of several negatives’ videos of Indigo airlines on social media I said to myself let's give a try and get the real experience of the indigo airlines if they are really that bad and they proved it their service towards me they are really worse airlines. I made my booking and everything was good till the previous day of departure from Manchester Airport UK on the 7th of July 12:40noon to Mumbai 02:55am and I had a connecting flight from Mumbai 05.00am to Goa 06:00am. I was early at the airport around 9:15am went to the check in desk the girl at the check in desk ask for passport and my boarding ticket which sounded strange till date only passport is taken scan on the system and booking is shown up however she waited until I showed her the boarding confirmation and later she checked in the luggage and printed the boarding tickets as I requested for aisle seat however she didn't even state anything that my connecting flight was cancelled and I was shifted to a 13:30pm flight and the Manchester flight is delayed more than hour. I went through security and sitting in the lounge area watching the flight gate screen to see my flight gate as the time is coming closer still could not see the gate number on the screen all of nowhere a gentleman is making the announcement on the intercom for the flight gate however you don't see the gate on the screen. (People will special needs will have difficulty finding the gates) I go to C9 however the flight details are not shown near the boarding gate still am confused is this the right gate should I ask the staff who was annoyed people coming and asking him about the same question as mine. I tried to Google as on Google it was showing gate D2. The gentleman who had announced earlier he made the announcement and I was at the right boarding gate. At the boarding gate as they were scanning the boarding of mine the boarding male man stated whether I was aware of the flight cancellation and I was moved to later flight which was at 13:30 pm, at this time I was almost clueless and I question them why this changed took place last min at the boarding gate the crew lady next to this man was having lots of attitude and stated take a picture from the paper and you will be compensated if I open the link there is nothing coming about compensation on the scanner. In the flight experience the hostess forcefully served me a veg meal without checking with me when I questioned, she stated I need to choose earlier at the time of checking as my check-in was done by their staff only so who is at fault? One of the hostesses Auyshu came to me checking what happened on the meal issue she was also stating me the same, I advised her I neither got an email on to choose the meals or changes in the flight’s timings. I asked for bottle of water with one of the hostesses she took my empty bottle of water and refilled it with water and gave back to me so disgusting. I had a very horrible experience and had a return ticket with this airline however I am sorry to say I did not fly back on this airline and will never fly on it in future will choose another airline.
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