IndiGo

One of the worst airline of all time

Karen Holtge英国 · 写过 127 条评价 · 体验于 2026-09-01 · 发表于 2026-09-01

Customer service is run by morons

I have written 5 times about the amount I paid to INDIGO and 5 times they have said go to booking.com. I did not pay booking.com. Why are they so stupid. I have phoned them. They still cannot understand. It is a whole new level of stupid that I have never encountered before. Truly shocked and will never use this airline again. They routinely sell flights that they then cancel, causing almighty stress trying to get a refund back. Steer clear. There is a reason the rating is so low.

Sujith Madhavan nair印度 · 写过 1 条评价 · 体验于 2026-09-01 · 发表于 2026-09-01

Worst service at CIAL Cochin…

Worst service at CIAL Cochin ,Kerala.zero consideration for family with small kids.

Very bad experience with IndiGo

Very bad experience with IndiGo. There was a delay of almost 2 hours after we had already boarded the flight. Passengers were made to sit inside the aircraft for a long time without proper communication or updates from the airline staff. Keeping passengers waiting for nearly two hours after boarding is extremely inconvenient and frustrating, especially for families, elderly passengers, and those with connecting travel plans. I expected much better service and communication from IndiGo. Overall, a very disappointing experience.

Several staf checking passport and…

Several staf checking passport and boarding pass at several places inside the gate. Seems overstaffed as utilising for such tasks. 1.Pre boarding check with sticker at gate 2.Checking in boarding queue 3.Scanning by boarding gate 4.Checking before entering aerobridge 5. Scanning before entering plane. Five separate staff members doing this in all my flight experiencr

Kishan raj印度 · 写过 2 条评价 · 体验于 2026-08-27 · 发表于 2026-08-29

Unauthorized IndiGo BluChip Account…

Unauthorized IndiGo BluChip Account Created Using My Mobile Number - Is this a security loophole, negligence, or something more serious? Extremely Poor Handling by IndiGo How can an IndiGo BluChip account be created and activated under another person’s name using my mobile number without my knowledge or authorization? BluChip requires OTP verification, so the question is simple: How did this happen? Was an OTP actually verified? I reported this to IndiGo on 27 August 2026 and received Reference ID: 40084884. It has now been more than 48 hours with no proper response. Calling customer support is equally frustrating. I am told that a senior is “busy,” kept on hold for around 30 minutes, and then asked to wait another 2 hours for a callback. The callback never comes. This is a serious account-security and privacy concern, yet IndiGo appears completely uninterested in resolving it. If OTP verification is mandatory, how was another person’s BluChip account activated using my mobile number? Is this a security loophole, negligence, or something more serious? IndiGo needs to explain this immediately. Reference ID: 40084884

Beaudin van Emmen荷兰 · 写过 1 条评价 · 体验于 2026-08-25 · 发表于 2026-08-28

A lot of cash was stolen from me on the…

A lot of cash was stolen from me on the plan or during security check in India. DO NOT FLIGHT THIS COMPANY!!!! I had the cash on me at all times. Must have been stolen during security check or while i was sleeping on the plane from my chest out of my bag.

Its the most arrogant staff airline

Its the most arrogant staff airline. Never have any helping attitude. The flights get delayed (intentionally unintentionally) but 2 minutes delay when everything seems possible for them is never conducted or practiced by them I have taken the next flight which is 4 hrs later and its delayed by 45 minutes. They never allowed to get the flight due to two minutes delay when the counter was not even closed Sheer bad attitude of indigo as a company and the worst high headed staff. The reason for which we used to prefer indigo had given them huge ego which needs to be busted. I wish they get a good lesson in close future

A dangerous monopoly whose motto is to…

A dangerous monopoly whose motto is to make profits and offset loss to its customers. If they change the schedule of a flight , they refuse to give the customers the option to reschedule the plane if less than 2 hours regardless of any other connections... they can perpetually delay a plane with less than 2 hr increase to avoid giving any options to customers to change.....senior citizens and pregnant women will suffer the most. Sadly this monopoly is what is driving them to focus on money alone rather than helping customers.....

ANKIT RAJ GOYAL印度 · 写过 9 条评价 · 体验于 2025-08-28 · 发表于 2026-08-25

It is the worst airlines in the entire…

It is the worst airlines in the entire country - lock stock barrel. Their cabin crew is illiterate and unskilled and can't even know how to open the back latch door once flight lands. They keep on throwing garbage bags in the back of the plane where it starts stinking. They have no good food and only provide lukewarm water in summer months in cheap tiny paper cups. If you ask airhostess when flight will land she states a blank - no even english they know. It is only because of paucity of options that I have to fly indigo. They are quite clearly the worst business in the entire country. Their low rating on trust pilot and host of negative review only reiterates the obvious.

Despicable Service

Was on a flight from Madurai to Hyderabad with my triplet children. Upon finding our seats, was loading the cabin bags above, while children were waiting in the narrow passage with other passengers. Right then a furious ill-mannered co passenger woman stormed in from other side of the aircraft screaming to clear the way without even saying 'excuse me' while I was focused on getting my children situated. The woman had a stroller which she rolled over my foot and picked up a fight out of the blue calling names. The airhostess nearby quietly watched the conflict vs resolving it or clearing the air or help continue boarding. Later the hostess came up to me shocked asking what happened and to trade in the unpleasant experience w an extra cup of coffee. The service is despicable.

Manan Gupta印度 · 写过 1 条评价 · 体验于 2026-08-23 · 发表于 2026-08-24

Indigo is vietjet of india if you know…

Indigo is vietjet of india if you know what i mean . They misplaced my luggage at the departure location Delhi airport and took around 30 hr to return it back after 50 calls out of which they picked up around 10 and didn’t bother calling once to update . In the process we had to miss our jobs

Saurabh Gupta印度 · 写过 1 条评价 · 体验于 2026-08-23 · 发表于 2026-08-23

Delhi International Airport

Indigo Delhi International Airport check in counter - seems like people are waiting in ration distribution queue with minimal empathy from staff

Never book flight tickets with IndiGo

Dear IndiGo Team, I am writing to formally express my serious disappointment and frustration regarding the sudden change in the flight schedule for our group booking of 12 passengers travelling from Ahmedabad to Amritsar. The tickets were booked almost two months in advance based on the original flight schedule. However, just 10 days before our departure, my travel agent received an email from IndiGo informing us that the flight timings had been changed due to operational reasons and asking us to approve the revised schedule. This last-minute change has caused significant inconvenience and disruption to our travel plans, especially since we are travelling as a group with children. When I contacted IndiGo to seek a reasonable alternative, I was informed that there were only two options: Accept the revised flight departing at 12:15 PM, involving an approximately 8-hour layover, and reaching Amritsar at around 11:30 PM, or Cancel the booking and take a refund. I was also informed that since this is a group booking of 12 passengers, IndiGo cannot provide an alternative flight, whereas such a transfer may be possible for a smaller number of passengers. I find this extremely unfair. The schedule change has been initiated by the airline due to operational reasons and is not a result of any mistake or request from our side. Therefore, passengers should not be forced to bear the inconvenience and additional difficulty caused by an airline-initiated schedule change. We made our booking well in advance precisely to ensure that our travel arrangements were properly planned. It is unreasonable to expect 12 passengers, including children, to accept an 8-hour layover and reach Amritsar close to midnight merely because of an operational change made by the airline. Furthermore, alternative flights on other airlines are now significantly more expensive because our travel date is approaching. Therefore, simply offering a refund does not constitute a fair solution, as we would be left to bear the additional financial burden created by this last-minute change. Give priority/consideration to passengers affected by an airline-initiated schedule change, particularly in a group booking involving children. Please provide a compensation for the considerable inconvenience and harassment caused by this last-minute change.

Sunny Aggarwal印度 · 写过 1 条评价 · 体验于 2026-08-22 · 发表于 2026-08-22

Its Third class Airline

Its Third class Airline. My two family members who is age 70 plus, having flight after 3 hours and boarding pass is not generated yet. when I talk to customer care, they didn't help.

Shekhar Shukla英国 · 写过 6 条评价 · 体验于 2026-08-22 · 发表于 2026-08-22

Worst airline to travel in

Very disappointing service. They simply reroute ur international tickets and days without your concurrence. Low staff on ground. Long queues for everything. Zero tolerance to weight variations. Use as an opportunity to screw customers for more money.

Ayoub Hakimi阿拉伯联合酋长国 · 写过 2 条评价 · 体验于 2026-08-22 · 发表于 2026-08-22

Too bad I couldn’t give 0 star

Too bad I couldn’t give 0 star, it is the worst flight company ever, please trust me.

I suggested to avoid indigo

I suggested to avoid indigo, where ever possible both the flights either domestic and international’s more important don’t travel *international flights*

Vivek Sathyaganesh泰国 · 写过 1 条评价 · 体验于 2026-08-21 · 发表于 2026-08-21

Pathetic customer care and horrible experience

It's really horrible experience. I am an international traveller and currently flying from Perth Australia to BLR india. I am held up in Bangkok airport where there is a long layover of over 11hrs. I checked in the Indigo transfer desk here and they mentioned they cannot issues the boarding pass until early morning which is 7 hrs from now. Also according to the airport desk they are not allowing me to enter the lounge until I get the boarding pass. They mentioned check in needs to be done online and it's not allowing when I tried on indigo website. I then had to call by enabling international roaming to indigo helpdesk number. After connecting and moving through the call with 3 different staff and one of them speaks in Hindi first although i selected English as the option and without notice another team member is speaking. This is just ridiculous. I asked for a resolution and he answered that please go and check with security and clear immigration to access any food outlet. There is no food allowance provided in my 7 hrs flight from Perth to Bangkok and I need to now wait until morning to have a meal. I am also not sure of any meal allowance on my connection flight to Bangalore. Indigo customer care team does not know these issues of international travellers while transit. It's is just pathetic when they say I am sorry I am trying to help without a clear resolution or understanding of customer experience. I would have given a 0 star rating.

It was very nice journey with indigo…

It was very nice journey with indigo and their staff so helpful and supportive I had flight with my 6 month old baby I was so stressed about that how I will handle alone but Sia and Aditi team they made it stress free I really appreciate them and wants to say them thank you so much for made my journey memorable