Poor customer service
Since they moved to AI for support, the service has gone downhill rapidly for GrabFood. No support whatsoever!
Grab靠谱吗？
Grab（grab.com）在 OK.one 的综合评分为 1.8 分（满分 5 分），基于本站收录的 310 条用户评价，属于商业服务分类，口碑较差。65% 的评价为 1 星，差评比例偏高；商家尚未回复差评；评价主要围绕客户服务、应用。数据最后更新于 2026-10-24。
评价综述
AI 生成Most reviewers were let down by their experience overall. Customers frequently complained that customer support was completely unhelpful, making it extremely difficult to reach a real person when urgent problems arose. Reviewers also reported frustrating delivery delays, unreliable ride bookings, and unexpected extra fees and charges added by drivers during trips. Though some reviewers were not happy with major issues, a few other people felt that the application worked well for ordering food and booking rides during their travels. Consumers and passengers noted that certain drivers offered reliable transport, transparent pricing, and pleasant assistance throughout their journeys.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Theres a certain dishonesty in the way…
Theres a certain dishonesty in the way things are done. If i order an advance booking for 7am, there should be plenty of reaction time. Instead of automatically scheduling my order for 9am without checking with me first. They're lucky to be government and 'old money' backed
Grab in Bangkok is diabolical
I had good experiences in Vietnam and Singapore but Bangkok is totally different. 1. Grab costs more than normal cabs. 2. The shown wait times are very long, typically 9-13 minutes even in central locations. But once you booked, they triple or at least double. When you then obviously cancel Grab tells you if you cancel less you get more drivers. Vicious cycle. Sure way to lose customers.
Deceitful practices and terrible customer service
They guarantee on time delivery, implying they'll refund you if your food is late, but it is a deceitful lie. Normally, I have no problems but when a pizza order came an hour and a half later and was cold and hard, I asked for a refund, and they refused. I am a "VIP" customer on their app because I use their service so much, but I guess they never looked up what "VIP" stand for lol. Shockingly poor treatment of a loyal customer. And Bolt pays their drivers a much higher percentage than Grab does so I always use Bolt for rides. Grab is just another greedy corporate evil villain. The world really does not need any more of those. I will use Lineman whenever I can instead.
Not first time I missed my cutlery even…
Not first time I missed my cutlery even I upgrade my membership tier
They stole my data
They stole my data, im UE citizen and they don't want to delete my account. DONT USE THEM
Absolutely fed up with Grab drivers…
Absolutely fed up with Grab drivers adding tolls when no toll roads were used. Why does Grab continue to support a culture where their drivers believe it is ok to steal from customers?
If you like to overpay everything you…
If you like to overpay everything you buy by 40% up, Grab is for you. They’re charging an extortionate 32 to 50% commission on every sale. Who do you think is paying for that? Do not let a private company hijack the economy of a country!
Grab stay away!!
Stay away from Grab!! Arriving at Suvarnabhumi 11th may, Grab seemed like a good solusion for me, come at estimated time, picked me up at prepaid price. App was easy to use at start, but when I see bills and the adding of fees, I was more sceptic. Drivers came late in BKK, more expensive than with taxi meter. I wanted to cancel, but couldn't find a way to do it. My wife and I take from Don mueang to Livotel Lad Phrao 130,app said 570baht,driver 3633 said 881baht at arrival, scam, scam, scam!!! Always prepay if you want cab. Customer service very hard to get, and very confusing. Stay away!! Use taxineter and ask for fixed price!!
Tune to Quick VIP .. #Best #fast #income
The app is often unreliable, with drivers canceling rides at the last minute and customer support providing little help when issues arise. Pricing also feels inconsistent, especially during peak hours when fares suddenly increase without much explanation
Looking for food and did not click…
Looking for food and did not click order. However app clicked order.im not happy at all
Driver is of vehicle number SLK1606X
Driver a Malay guy, is of vehicle number, SLK 1606X very rude and unprofessional. Before opening the barrier, horned several time. Officer advised Grab UNPROFESSIONAL DRIVER, please don't horn, I will be raise barrier soon. Driver raised his tone and used vulgarities calling the Officer "KAPALABUTHO". Formerly, Grab drivers were very professional like Chauffeur, lately Grab Drivers are wearing "GOD COMPLEX, ATTITUDE, shouting every where. Only to bring down the image of the GRAB COMPANY. Please do look into this matter seriously, because this may only tarnish the image of GRAB COMPANY, further and in matter of time COMFORT DELGRO and CITY CAB, may earn more respect and customers. Thank you
I use Grab regularly and have in…
I use Grab regularly and have in Singapore, Malaysia, Indonesia, and Thailand. It's not perfect but it's better than Gojek (Indonesia). Have been able to get quick and fair resolutions when things go wrong. Certainly makes my life easier.
Grab is a company run by robber baron
I use a lot of ride sharing APPs. From Bolt to InDrive to Lineman to TADA to Yandex and yes Grab. I talk to a lot of drivers out of curiosity. From talking to more than 100 drivers across all ride sharing APPs, I'm appalled to learn that Grab is borderline grifting both the customers and the drivers. Bottomline is that Grab takes nearly 50% of the money for just providing a platform. This reflect in the price where consumers pay the most while drivers get the least. Grab claimed they take about 30% but then padded additional percentage on top with ridiculous items like insurance and donation...these added charges are not optional to drivers...when all said and done, Grab actual take is btw 40-50%! It's hard for me to support this type of company that takes advantage of people. They have loads of money to buy media for favorable coverages but the truth is the truth and no amount of money can buy that.
Absolutely terrible experience with GrabFood Thailand
Absolutely terrible experience with GrabFood Thailand. I placed a GrabFood order worth 935 THB and paid cash. The driver first delivered the wrong order, then immediately left before I had a proper chance to verify the food. After contacting support and waiting much longer, the correct order finally arrived cold and in poor condition. What followed was honestly even worse than the delivery issue itself. I spent an entire week fighting with Grab support while repeatedly explaining that I never properly received the meal I paid for. During a phone conversation, a Grab support representative clearly told me that I would receive full compensation/refund for the issue. I even have a recording of this conversation. Despite this, the case was repeatedly dragged out with almost no real help. At one point, after all this frustration, Grab actually offered only 70 THB compensation for a nearly 940 THB failed order. That alone was honestly insulting. Only after multiple escalations did they finally provide “full compensation” but even that was handled in an absurd way. Instead of giving one proper 940 THB voucher matching the original order value, Grab split it into 6 separate 150 THB vouchers plus one 40 THB voucher. On top of that, only one voucher can be used per order, meaning multiple separate orders and multiple separate service fees are required just to recover the value of an order that was ruined because of their own delivery failure. I repeatedly explained that I am a tourist and leaving Thailand very soon, so delaying the case for a week and then giving fragmented vouchers is almost useless. Nobody seriously tried to provide a practical solution. The most shocking part of this experience was realizing how little protection the customer actually has on this platform. If a driver mishandles your order, you may still lose your money, spend days arguing with support, and end up with complicated vouchers instead of a real resolution. After this experience, I will never use Grab again. I also discovered that many restaurants in Thailand allow direct phone orders and local delivery services, which honestly feels much safer and more reliable than depending on a platform that handles customer issues this way. Anyone ordering through Grab should understand the risk: if something goes wrong with your order, getting fair treatment or practical compensation may become an exhausting battle.
This app is a total scam
This app is a total scam. They show a price and then change it after you are done. You can't take a screenshot for proof because it blocks it. I used it once in Thailand and won't do it ever again. I would have been better just getting a regular scam job from a local taxi. And you can't request a refund without proof which you can't get unless you where prepared and tooks pictures of your phone ahead of time. Total nonsense and garbage.
Deceptive Practices and Incompetent Executive Support – DTI Case #1FHLN3cbJHGSVichI4iz
I am writing this to warn other consumers about Grab Philippines' blatant disregard for consumer rights and their incredibly scripted, robotic support system.I was overcharged for an order (GF-453) where I paid 1,170 PHP but received items worth only 900 PHP. Despite providing the physical merchant receipt as irrefutable evidence, their support agent "Matthew" had the audacity to ask for unreasonable proof like taking photos of the food on top of a paper bag, even after the merchant already admitted the error.It has been over 24 hours of "investigation" from their so-called "Executive Escalations Team," yet no refund has been processed. They are intentionally using delay tactics, hoping customers will just give up on small claims.I have already filed an official complaint with the Department of Trade and Industry (DTI) under Tracking Number: 1FHLN3cbJHGSVichI4iz. It is pathetic that a multi-billion dollar company would choose to tarnish its reputation over a simple 270 PHP refund.If you value your money and your sanity, use other platforms. Grab's "Executive" support is just a glorified template sending machine with zero accountability.
Grab support do not care about about emergency
Grab support do not care about emergency. They can drag an issue for months and also tell lies about their intention and motive.
Grab is a big time scam in Thailand
Grab is a big time scam in Thailand , never book their metered taxi as the driver will refuse to switch on the meter and will force you to pay the super escalated prices, when I asked the driver to go by meter he haggled me and went to police station, police will only support the driver and force the tourist to pay. Don’t book their airport advance taxi with 25% off (As they charged me more then twice ) when I checked the price on Bolt it was less then half. Big big scamster taxi app stay away.
Use GRAB at your peril
I used GRAB for the 1st time this year for our trip to Asia. It went wrong from the off. On our first journey I was advised that the VISA card I had lodged on the app was not applicable for that journey. I hastily added another card but the journey was charged to the original one. I tried to get a refund but have been thwarted at every turn. I was unable to use the balance I had lodged in Indonesia because the balance where I had lodged the funds was in Malaysia, what a joke. I was told it was a universal app. GRABs customer service is the worst we have ever experienced. Please avoid this app and this company at all costs. We used regular taxis without any issues.
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