Haybox（haybox.club）在 OK.one 的综合评分为 4.1 分（满分 5 分），基于本站收录的 101 条用户评价，属于动物与宠物分类，口碑良好。77% 的评价为 4 星及以上，15% 为 1 星；商家尚未回复差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-09-03。
综合38条评价来看，消费者对这家公司体验很好。顾客经常提到天然产品特别新鲜、香味浓郁、品质一流，他们可爱的宠物真心喜欢，每天都吃。大家也非常感激发货速度快，客服团队特别热心，遇到任何问题都能立刻解决。 也有部分消费者对配送问题表示不满，比如恶劣天气下快递员把包裹随便放，或者遇到让人头疼的延误。还有少数人提到最近订阅订单里的干草偶尔有灰尘，或者出现一些意外的小杂物。
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。I needed to change the delivery date of my subscription hay and phoned Haybox and they were incredibly helpful. The hay is great quality and my rabbits love it. Thoroughly recommend this company for quality of product and excellent customer service.
This is the best hay ever! My rabbit adores it, it is so green and smells amazing!
Excellent customer service. Ordered items recently from haybox. I thought I had an issue with part of the order so contacted Haybox by email. It was dealt with promptly by Anish who was extremely helpful and agreed to replace the item immediately. I received the goods the following day. I later discovered the issue was my fault as the item had been placed inside one of the hay boxes and I hadn't realised. I have been in touch to apologise and to pay for the extra goods. I have used Haybox for a while now. The Hay is always of a good quality. My rabbits love it. Goods are delivered within two days. Would highly recommend this company.
Stopped buying from haybox over a year ago since they started automatic baling and it was crushed and dusty. Thought I would try again a year later as it stated you can buy it handpicked too like it used to be! What a SCAM!! It is still clearly machine bailed and is the most dusty hay I have ever bought. They even have the cheek to charge you extra to just not put it in a plastic bag! Had to throw the lot out and buy from a better company. Never again! I will stick with the hay shed in future! Even pound shop hay is less dusty. They also still make sure the 15kg are still unavailable after a year! So you can only buy 10kg and pay postage or 20kgs to get free delivery! Nah thanks! Scammed once to many times by this company, won't be again!
Excellent quality hay and treats. My guinea pig Biff just can’t wait to jump into his fresh hay and loves the dandelion roots. Always fast delivery and well packaged and presented. Highly recommend for furry friends 🥰
I have been using Haybox for a while now and not had many issues. Unfortunately my last order of "hand picked" Timothy hay is like a box of dust. Rabbits wouldn't eat it and took us a moment to realise why. Literally any movement to the box and a cloud of dust appears. Contacted customer services and received no reply. Had to order from somewhere else and have a whole 10kg box gone to waste. Disappointing.
We love this company, their hay is the best quality in the UK. I had an issue with Yodel couriers but after speaking with Linda she rectified the issue immediately...thank you so much!
I love the quality of the hay so do my rabbits but I've been always getting plastic bags filled with hay which has been really good for storage aswell as not drying out the hay but I've now been receiving hay in a box which leads to hay drying out no matter what I do, my rabbits getting into the boxes and chewing them no matter where I put the box and it taking up so much room, it would be amazing to have the plastic bags back
买了一些干草样品、玩具和一些提摩西草。兔子们超喜欢。一定会再来买。建议先买样品，这样能看看区别，宠物也能试试。 订单到货非常快。
This hay is so luscious my rabbits don't waste it like they always have on Timothy hay from pets at home!! I'm extremely happy with it that I fully intend on continuing to get my hay from haybox. It arrived quickly too. Thank you Kay for hand picking it for us! 😁🐰🐾
High quality hay, and not only, at reasonable prices, packed with care and attention to details, super fast delivery, lovely staff (customer service). I highly recommend Hay Box for your little furry souls! ❤️ Thank you so much, Hay Box! 🙏
手工打包的干草从没让我失望过，总是那么翠绿新鲜 ☺️
Amazing!!!!!
我已经从 Haybox 订过好几次了，干草的质量一直很棒（尤其是盒装的），长长的草段我的小猪们都很喜欢。不过，自从干草改用塑料包装后，大部分都变成了碎小的草屑，而且非常非常 dusty（多尘），导致我的小猪们一直打喷嚏。还注意到有很多棕色的干草，更让人担心的是还有几根蓝色的塑料绳。 质量大不如前，大部分干草都剩在笼子底部没被吃掉。是时候换一家供应商了。
我写这个是为了感谢 sam，在我 haybox 没按时送达时你帮了大忙。你的及时回应确保我的兔子没有断草。
我家兔子超爱我在haybox买的所有东西！！收到的每一件都新鲜又质量好！！我一定会把haybox推荐给朋友，还会再来买 ♥️🤣🐰
Very disappointed with Haybox. Either handpicked or bag packed hay is way too dusty, my bunnies struggle with sneezing due to the volume of dust. I did shake all the box trying to get rid of dust and it was 40% of the whole “hay”box … Used to buy haybox for so long, with hoping they work it out but it is unfortunately as bad as it was. It is time to find new supplier.
So the actual quality of the hay is great, however it was absolutely full of bird feathers and synthetic material (blue string) It's really not acceptable.
服务超及时，送货速度杠杠的！还会再来！豚鼠们超开心！！！
共 101 条符合条件的评价
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