HOBIBEAR.COM

yes finally found a shoe that works for me

yes, I love the wide width shoes

Quality of shoes and delivery service

jene rife美国 · 写过 2 条评价 · 体验于 2026-06-24 · 发表于 2026-06-25

Incorrect shoe size

Very cute shoes very wrong size used measuring system in place orfered accordingly still came in super small. Very disappointed

No problems ordered Bugle barefoot…

No problems ordered Bugle barefoot shoes size 42. Sizing as expected with wide toe box will wear socks with them. Look well made. Delivery by EVRI 12 days after placing online order. So in my experience no concerns or complaints

Don’t buy from this company

I can’t comment on the shoes fit, quality or durability, because the sizing is inaccurate and the shoes didn’t fit me. However, the returns process is a nightmare and not ‘easy returns’ as their website claims. They first offered to send me more shoes to try (?) then a 15% reduction to keep them, which went up to 30% as our email exchanges progressed. They want the shoes returning to Germany but not only do they say I have to pay the returns postage, but also customs. The whole process is illogical, misleading and dishonest. And I’ve still not been given an address to return the shoes to. Not convinced I’d get a refund anyway. My best recommendation: do not buy from this company.

yo德国 · 写过 13 条评价 · 体验于 2026-06-22 · 发表于 2026-06-22

wide fit / sole thin like paper on some models.

In size 47 the insole is around 30.8 cm. Due to the huge toebox I have no problem with the fit. In normal shoes I often need 48 and 31.5+ cm insole lenght. First I got 3 barefoot shoes from Hobibear and really like them for the feel. But when walking on rough gravel I injured my heel massively. Ugly experience ... I then modified insole and the flimsy rubber. So better stay on plane surfaces when walking. I give Hobibear a second chance and order wide sneakers with a better damped and beefier sole. Why? Cause there are not many acceptable wide shoes out there. Some feel and look like frankenstone shoes (fitville) or are simply bad designed, expensive or not available in bigger sizes. I wish I would have bought endless shoes in 2010-2015 when sizing, quality and function where top notch. Still have my old NB and KSwiss, never found substitutes. As long as Hobibear has no western warehouse, it's best to buy them at aliexpress as the returns and customer service are OK there. Hobibear, if you read this, make better rubber ... damn.

Too small and made returning a hassle

Too small and made returning a hassle. Slow to reply.

Sarah 英国 · 写过 18 条评价 · 体验于 2026-06-15 · 发表于 2026-06-19

Terrible returns policy offered me 20%…

Terrible returns policy offered me 20% of cost back then message after. message of pure rubbish outcome i have shoes i cant wear and out of pocket by 43 pound never again

Impossible returns, no responsibility taken from company

Currently in a battle to return two pairs of shoes without paying to ship them to Germany. On their website it states that if there is a quality issue they are responsible for covering shipping costs for returns. My shoes stank of a strong chemical that is very unpleasant and I want to return them. Personally I believe that is a quality issue! If any other product smelled like that I'd refuse to pay for it. Their customer service have basically told me they don't cover shipping costs, regardless of what I've said as "There's nothing wrong with our shoes", and it took a long back and forth before even letting me have the return address. I could be down £70 for shoes that smell so strongly like plastic they are unbearable to wear. Customer service is appalling. Avoid, avoid, AVOID!!

Elena Gorkovenko西班牙 · 写过 1 条评价 · 体验于 2026-06-17 · 发表于 2026-06-17

A am still waiting more than 1 month!

A am still waiting more than 1 month! I want to return back my money, but they did a new package. And i’m not sure that i can change it if they are a bad size o quality. 🤷‍♀️ I think it’s strange to give money and be without good service. I returned the shoes, give me my money back, you scammers!

Tara Green Kissoondyal英国 · 写过 1 条评价 · 体验于 2026-06-17 · 发表于 2026-06-17

Customer Services Exchange

The shoes did not fit. I think if ordering you should go at least one size up. I am 5.5 and ordered a 6. This was still a little tight. Due to how far away the company has its nearest warehouse they offered to give me money off my next pair (20%) and to keep the shoes that don't fit and give them to someone else. I advised all the people I know have very big feet so they just sent me a new pair. No extra charge. Very quick, customer services and I'm very happy with the outcome.

I purchased 2 pair of shoes and they…

I purchased 2 pair of shoes and they don't fit. I ask to return them but they keep trying to offer me a partial refund and keep the shoes to resale. I do not want to do that. Now the tell me to take pictures but there is no way to put pictures on the form. I tried to email to their address on the page but that doesn’t work. I tried to use the message and it tells me it can’t be found. I am really getting tired of the runaround.

If you want their shoes - buy them somewhere else!

I've bought hobibear shoes from other sources and found the shoe a good fit and very comfortable. Then I bought a pair direct from hobibear - and what a horrible experience it was!! I bought my normal size and even double checked the foot measurements to confirm the size was right. I bought a uk size 5 and what arrived, although labeled as a size five, was nearer a 4 - 4.5. So not fit for purpose. I've had a week of to and fro, with the customer service people - who are obviously unable to use google translate to read english and then sending proforma emails. Then the emails got rude and horrible and almost bullying. The return policy is difficult to understand - deliberately difficult, and then they keep trying to say we'll give you a 30% refund and you can keep the shoes (Those shoes that don't fit!), and when you say full refund or nothing, they send you the difficult to return instructions again - in three parts with warnings all over the place about what will happen if you do it wrongly. Then, a different section of their customer service took over - I had to go through all the proforma emails all over again. I just wanted a full refund, but had to settle for replacement shoes in a larger size...something I didn't want to do because; what if it was just that pair of shoes and I'm now going to end up with shoes so big I look like a clown in them. Also, the 'sale price' is actually the real price - not the inflated figure they give to make you feel as though you're saving money. NEVER AGAIN!!!!

Angela Morton英国 · 写过 2 条评价 · 体验于 2026-06-15 · 发表于 2026-06-15

Item is lost and no-one will help

The courier used has lost the item though are saying they haven't. Have contacted Hobibear in the hope they would help resolve or give refund. I'm not holding my breath. Currently I'm the ping pong ball between them as they both try to swerve accountability. Cant comment on the shoes but I wouldnt recommend buying anything from them due to the complete lack of helpful customer service when something goes wrong.

good product

good product, fast delivery

This company have been horrendous to…

This company have been horrendous to deal with while trying to get a refund. I have been told to send to the US (I’m in the UK) and then I questioned why US when there is a Germany address that they had mentioned. Basically they’ve said that if I try and send them back to Germany I might not get a refund as sometimes the courier will just leave them at the local post office if nobody is in the warehouse to receive them. Then they suggested I only send back via FedEx which is horribly expensive. I am stuck with poor quality footwear that make my ankles roll inwards. I would not touch this company with a barge pole. They try to haggle with you first of all and I feel so ripped off by these people. Based in China, despite the website seeming European. DO NOT BUY!!!

You Know My Name英国 · 写过 59 条评价 · 体验于 2026-06-12 · 发表于 2026-06-12

ZERO Customer Service

So, let's start with the footwear. It's ok. I like the styles, and it is a far cheaper way to get into barefoot shoes than with a brand like Vivo Barefoot or similar. And I guess that's where the price reflects the other aspects of my experience of Hobibear. The tracking for my first order was crazy, as the shoes seemed to make a round trip through every sorting facility in China, which raises red flags for me about the business's claims to be environmentally aware. Second thing was that they arrived packaged just in a plastic bag - not the environmentally friendly cardboard boxes claimed on the website. Finally, and this is the kicker, the customer service is nonexistent. I emailed to ask about the whereabouts of my order - nothing, zero, zip. Not even an acknowledgement of my email. It didn't stop me ordering more pairs, but I did so in the knowledge that I am taking something of a gamble. Don't be fooled by the website. This isn't a UK-based barefoot shoe company. It is a Chinese manufacturer selling direct to the public through websites designed to imitate different in-country web retailers. Once you wrap your head around all of this, you will hopefully appreciate the final product - once it arrives 😉

Poor service with a return/replacement.

Mostly I have found the shoes very comfortable, but they sent the wrong size last time I bought a pair, a size too small. It has proved very difficult so far to get the shoes replaced with the correct size, so the one star is for the customer service department.

Jonathan Davies英国 · 写过 7 条评价 · 体验于 2026-06-05 · 发表于 2026-06-10

Do not buy from this company.

Do not buy from this company. They do not respect the UK Consumer Rights Act 2015. I ordered a size 7.5 UK shoe and they delivered a smaller size and will now not pay for the return, a clear breach of contract under UK law. I will remind them of their legal obligations and pursue a charge back via my bank

Product is just as described

Product is just as described, I just received them and I am wearing them!