With 20 years of experience in shoemaking, Hobibear focuses on footwear design and development with a sustainable philosophy and a focus on foot health!
以上内容由商家自行提供，未经平台核实。HOBIBEAR.COM（hobibear.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 546 条用户评价，属于购物与时尚分类，口碑一般。评价两极分化：47% 给出 4 星及以上，同时 37% 打了 1 星；商家回复了 34% 的差评；评价主要围绕产品、质量、退款。数据最后更新于 2026-10-24。
Most reviewers were unhappy with their experience overall. Customers frequently expressed frustration regarding the complicated return procedures, noting that getting a refund or contacting support for help turned into a massive headache. People also pointed out that orders often arrived in incorrect sizes or suffered from poor quality materials, leading to damaged items that felt uncomfortable to wear. Some people were satisfied with the affordable prices and found specific styles to feature a wonderfully comfortable and wide toe box. Other buyers also shared positive experiences, mentioning that their shoes arrived looking great and held up nicely through regular daily wear.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。5 days AND STILL no Sign of My Order I made an order of 3 pairs of shoes, hoping for a simple return after trying all 3 on. Firstly, I have still not received my product, as I have checked the tracking service and they are being shipped from CHINA of all places. They are clearly not a UK company, and I feel cheated.
I’m very happy with the entire process of purchasing my flip food.
This company is a Chinese company NOT UK & NOT GERMAN you will never get a refund go to your bank and obtain a charge back. To sell in the UK they have to have UK returns they don't, this company is classed a a scam company and relys on your naivety. The bank will block them from ever taking payments from you again and reimburse you instantly. Thank me later
Their shoes run at least full size small regardless of their size chart. Trying to return is a nightmare! They take forever to respond and try talking you into accepting 15% back and a 15% discount on a new order. If you deny that and just want to return you have to send pictures of every angle of the shoes and box before they will send you a return label. They drag the process out so its past the 30 days and the wont refund you anything.
I have not recieved my hobibear shoes yet. I thought they would be here by now.
Ordered WolfPaw - Barefoot Shoes × 1 Black / UK 7.5. What turned up is EU 40 which is more like UK 6.5. About to find out how good or not customer service is. Update: Hobibear has responded and offered: We suggest that you keep this pair of shoes, perhaps resell them or give them as gifts to friends. As compensation, we will refund the 15% discount amount of your current shoes and provide you with a 20% discount coupon for your next order. What is this nonsense? I either want a full refund or the shoes in the size I ordered
Hi Jonathan, thank you for letting us know. We’re sorry the size received doesn’t seem to match what you ordered. Our support team will review the order details and help check the size conversion issue through your existing support request. We appreciate your patience while this is being looked into.
Terrible customer service. I tried to return some shoes and it was almost impossible. I had to send so many e-mails to get the shoes returned. They take many days to answer and do not give you the info that you need, instead they will try to give me some discount coupon (and want me to keep the shoes) that I do not want. I am still about to find out am I actually going to be refunded for that. I wouldn’t recommend even to anyone.
Hi, we’re sorry the return process has taken so much back-and-forth and left you feeling unsure about the refund. That’s understandably frustrating. We’ll ask our support team to review the latest status of your return request and make sure the next steps are communicated clearly through your existing email thread.
They are ok not great. Budget friendly yes but you get what you pay for. I love the wide toe, but comfort is a big issue. I can only wear them a few hours before my feet start to hurt. They are definitely more casual than sporty. You definitely can’t do daily walking/exercise in them as for me my feet start hurting. I have flat feet so if you have flat feet, I would not recommend these. Cute yes, budget friendly yes, comfortable no.
The company sent me the incorrect size shoes. When I contacted them, instead of arranging an exchange or replacement, they suggested that I sell the shoes myself and offered a 15% discount on a future purchase. After five separate emails, they have still refused to provide a return label, replace the shoes with the correct size, or cover the return postage costs, despite the error being entirely their fault. The same generic response has been repeatedly sent to me without addressing the issue I raised. I consider this to be extremely poor customer service and an unreasonable refusal to resolve a problem that they created. As a result, I am now proceeding with a chargeback through my bank and will be providing all email correspondence and evidence to support my claim. You have seen my review and stated you will look into, but as of yet you've only been abusive still not abiding by your own company rules and UK law it's unbelievable
Hi, we’re sorry to hear that the size issue and return process have been so frustrating. We understand your concern, especially when you believe the wrong size was received and the replies have not addressed the issue clearly. We’ll ask our support team to review the order details and previous email correspondence carefully, and make sure the next steps are communicated through the existing email thread.
Wish I’d read more reviews before ordering. I’ve been a size 5 all my adult life. These are so small, more like a 4. Delivery took 9 days and they arrived wrapped in plastic, no box. Apparently the returns/refund process is difficult so I’ll try selling on - as a size 4! Pay a bit more and get something decent instead is my recommendation.
Hi, we’re sorry to hear that the sizing and packaging did not meet your expectations. We understand how disappointing it is when the fit is much smaller than expected, especially after waiting for delivery. Your feedback on sizing and packaging has been noted and will be shared with our team as we continue working to improve the customer experience.
I sent an enquiry to Hobibear because os the size issue. I bought my size but the shoe felt tight as if I bought a smaller size. The US size supposed to be a slight bigger according to the measurement. When I sent a complaint via email. Their response was "Hello, I'm so sorry, we are not Shein". Which brand responds in this way? Plus my issue is with the brands shoe. Very poor service.
Dreadful customer service and you cannot return items without it costing you a fortune. Don't believe what they say about free returns. Also its not a uk based company despite it saying this on their site. I'm returning them out of principle despite it costing me more money than the shoes. Really shockingly bad returns process. Unless you are very very certain you want to keep these shoes I'd not recommend buying from this company.
Ordered my usual shoe size, but when they arrived they were huge and I couldn’t walk in them without my foot slopping about in the shoe. Started the return process, they offered a partial refund for me to keep the shoe and sell them myself. Eventually I got given the return address and told to use FedEx because other couriers leave the parcels at the post office and that doesn’t count as a return. Tried to use FedEx but they don’t like the company name with a hashtag and they want a telephone number, which hobibear won’t provide. I am going to try returning, but I’m going to dispute this with my bank.
Hi, we’re sorry to hear how frustrating the return process has been. We understand that clear return instructions are especially important for international returns, including courier requirements such as contact details. We’ll ask our support team to review the return information provided and continue assisting you through the existing email thread with the next available steps under our return policy.
Do not buy from this company there return system is you writing a address to Germany and you DON'T get a return label,also there customer service is the worst i have ever come across they kept sending the same reply to my request for a return label.
Hi, we’re sorry to hear that the return process has felt unclear and repetitive. We understand how frustrating it can be when you’re trying to arrange a return and don’t feel you’re getting the information you need. We’ll ask our support team to review the communication around your return label request and continue assisting you through the existing email thread.
Zero stars would be more appropriate. Avoid this company! Has anyone successfully returned their shoes? I'd love to know how. Despite a .co.uk website it's based in China and the 'Easy returns' is pure fiction. After numerous emails, initially told to return shoes to Kentucky USA, I now have a German address but FedEx, their preferred courier insists on a recipient phone number, email address and EORI number and HOBIBEAR won't supply them.
Hi, we’re very sorry for the confusion and frustration caused by the return process. We understand that clear return instructions and complete courier information are important, especially for international returns. We will pass this case to our support team for review so they can check the return details, previous communications, and any required information for the courier. Please continue the conversation through the original support channel so our team can assist you based on your order and our return policy.
Awful. One trainer turned up! As in a box with just one shoe…! Despite this they are so far refusing to pay return shipping and telling me I have to pay to return the shoe to Germany from the UK! I am not having it but as per other reviews AVOID.
Hi, we’re very sorry to hear that your order arrived incomplete. We understand how frustrating this must be, especially with the return process involved. This case needs to be reviewed carefully, so we’ll ask our support team to check the order, shipment details, and previous communication, then continue assisting you through the original email thread with the next available steps.
Ordered from hobibear directly and they are ignoring my request for a refund (shoes were too small). Avoid!
Hi, we’re sorry the shoes didn’t fit as expected, and we understand how disappointing it is to feel that your refund request hasn’t been handled properly. We’ll ask our support team to review your case and follow up through your existing email conversation with the next available steps under our return policy.
Do not buy from this brand, They intentionally make their shoes too small, then they offer you 20%off to buy the right size! They make you take pictures of the shoes to be retured to prove you have not used them, make you pay for the return, then you wait for your money forever. To top it all off this is made and shipped from China and the quality is absolute shit. So not worth it.
I have bought 4 pairs of these shoes and whilst I am pleased with the wide toe box and comfort I am extremely disappointed with customer service. I have worn a pair of their walking boots 3 times and the lace clip has broken. I have been informed by them that they will not replace or refund. Very unsatisfactory.
Hi, thank you for sharing your feedback, and we’re glad to hear you liked the wide toe box and comfort of the shoes. We’re sorry to learn that the lace clip broke after only a few wears and that the support experience was disappointing. We’ll ask our team to review the case again, including the product issue and previous communication, and continue the follow-up through the original support channel.
Trying to return these shoes is a nightmare. Hobibear is a Chinese company and their nearest warehouse to the UK is in Germany. After about 8 emails I finally got the address but now have to pay for my own postage to return.
共 546 条符合条件的评价
Bearefoot
SAGUARO
HOBIBEAR.CO.UK
Halara
HIKE Footwear
TheFitVille
SAGUARO DE
Olyndra London