Founded in 2010, JJ's House is a leading global online retailer for wedding-related, prom, party, and occasion wear dresses. With over 2,000 different types of dresses in regular, petite, and plus sizes, we’ve got you wrapped up in silhouettes and styles to make you feel beautiful and make your big moments lasting memories. We offer various services to make your dress search easy: Color & Fabric Swatch for a small fee, Try-Before-You-Buy service, Custom Size option and Global Shipping services. In addition, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards !
Reviewers had a great experience with this company. Customers are truly thrilled with the stunning dresses, regularly highlighting the gorgeous materials, professional craftsmanship, and remarkably fast shipping times that consistently exceed expectations. Many people frequently mention that the items arrive promptly and match the online pictures precisely, making special family celebrations completely stress-free.
Some reviewers were not happy with occasional delivery delays, missing tracking updates, or unexpected difficulties and hidden costs encountered during the return process. A few customers also noted receiving items with poor stitching, damaged packaging, or fabric colors that significantly differed from the website advertisements and photos.
Post sale customer support is awful, i had emailed them 2 days ago with no response. I spoke on the chat but they said they only help pre sales customers not post sales customers. They did however say they would pass the message onto them and I kept getting back to them on the chat about 5 times saying they haven't contacted me yet, they would say they will get back to me in 4 hours, then 2 more hours.
JJ's House 回复2026-10-08
Thank you for reaching out to us.
We appreciate your feedback and are sorry to hear that you are dissatisfied with the shipping.
We have checked that your order has been delivered on October 9th. We were wondering if you have already received the parcel.
If you have any additional questions, do not hesitate to reach out to us again.
Thank you in advance for your cooperation.
Thank you for your review.
We are honored to receive your compliment about our Try-on service. Your satisfaction is of utmost importance to us, and it motivates our work. We also appreciate your honest feedback regarding your experience. We hope to serve you again in the future and help make you an even happier customer.
Have a great day!
My daughter recommended JJ House to me, and I am very glad she did! The construction of the dress (and material) is very well done. I have been sewing for over 60 years and know a garment that is well constructed and this dress is top notch in my opinion. I would highly recommend JJ House
JJ's House 回复2026-10-09
Thank you for your generous review.
We are delighted that your daughter's recommendation led you to JJ House and that the dress met your expectations. As someone with over 60 years of sewing experience, your recognition of its construction and material is especially meaningful to us.
We truly appreciate your recommendation and look forward to serving you again.
Absolute scam! My veil arrived but it was a completely different colour to what is advertised. I started a return only to realise that they deduct the cost of return shipping and VAT from the total refund amount and they don’t refund your shipping and cover either… so you lose money and barely get a “refund” at all. Very disappointed is an understatement. I actually feel robbed!
JJ's House 回复2026-10-07
Thank you for sharing your feedback. We are very sorry to hear about your disappointment with the veil and the refund process. We understand your frustration, and we sincerely apologize for the experience.
We can see that you have already initiated a self-service return. We also noticed that you did not contact our customer service team to report the color discrepancy before starting the return. Had you reached out to us first, we would have had the opportunity to look into the issue and assist you before the return was processed.
Please contact us at [email protected] with your order number and clear photos of the veil you received. If the return has not yet been shipped, please hold off for a moment so we can review it first.
The return shipping and VAT deductions you mentioned are applied according to our return policy for self-arranged returns. However, if the item is confirmed to be different from what was advertised, we will do our best to make it right.
We take your feedback seriously and will share it with our product team. We hope to hear from you soon so we can help resolve this for you.
Brides to be - Take advice and Dont trust JJ house!!!!
I am deeply devastated by JJ house! I tried several dresses through their "try it at home" programme and I fell in love with one dress that unfortunately was faulty and had buttons missing! When I contacted the customer service they said there is nothing to be done about it and that i should take it for repair elsewhere if i wanted to keep the dress or order a new one at full price (loosing the 15% discount offered by the try it at home programme).
I decided to order a new one and lose my discount. As a result, my dress arrived 3 weeks later and the dress was faulty!! There were holes in the lace part of the dress and you could see that it was from the production line! I asked for a replacement asap as that was now 10 days before my wedding! Initially they claimed that the dress passed their quality control even though they couldnt provide solid proof, they send photos but it was of the body and not the lace sleeves!!! They said they could send me a replacement but wouldnt arrive on time and that I should take it elsewhere for repair, a brand new dresd!! That would have cost me a couple of hundred quid to repair but that was impossible as they had to replace the whole sleeve and match the lace!!!
I am deeply devastated! On one of the most special days of my life I was left hanging with a faulty dress!!!
JJ's House 回复2026-10-07
Dear Customer,
I hope you are having a great day. We have received your complaint, and we sincerely apologize for any inconvenience you have experienced.
Please rest assured that our team is actively working on your case. Please kindly check your inbox,. We ask that you continue communicating with us directly by email so we can assist you as quickly as possible.
We take your feedback regarding the quality issue very seriously and are committed to resolving this for you.
The quality is bad. The try on fee is non refundable . That means when you return the dresses you pay that as the shipping fee. I do not recommend this store
JJ's House 回复2026-10-07
Thank you for your updated information.
We would like to clarify that our Try-On At Home program allows you to order up to 6 dresses at a time for a fee of USD 10- 15 per dress. You may keep the dresses for 1 week and return them all at once by the 7th day after delivery. Whether you choose to keep or return the dresses, the Try-On service fee is for the opportunity to try on your favorite dresses in the comfort of your home before making your final decision.
We would also like to kindly remind you that returning the dress does not waive your responsibility to pay for the order. Not finding a suitable dress among the try-on options or returning a dress does not exempt you from completing the payment for the order.
For more details, please refer to our try-on return policy here: [Try-On Return Policy](https://www.jjshouse.com/help/at-home-try-on-program#faq_title_6).
Thank you for your understanding. Have a great day!
I placed an order online with an estimated shipping date about 1.5 weeks to a few days before my event. Over a week past and I checked the status of my order. It was still processing. I reached out to customer service to cancel my order because it didn't even look like they started on my order. They reply saying I can cancel for a 40% refund plus shipping. I told them that was not acceptable. How are they going to steal more than half my payment for something I never received and I had ordered standard sizes. Then suggested i receive the items and i can return it for 10% store credit or a 5% refund. Their refund and cancellation policy says you get a partial discount but it doesn't say how much. That is robbery. I called them out on it and they said fine, I can get 80% of my money back. BEWARE!! They are scammers that love stealing from the customer.
JJ's House 回复2026-10-07
Thank you for your feedback. We sincerely apologize for the issue you experienced with your order.
Unfortunately, we were unable to locate your order information. To help us investigate this matter thoroughly and find the best resolution for you, could you please reply with your order number? This will allow us to locate your order details and move to the next step to help you.
We look forward to hearing from you.
CUSTOM MEASUREMENTS NOT FOLLOWED & DIFFERENT FABRIC NOT AS ADVERTISED DRESSES
I paid $371.35 total for my JJ’s House order. The two custom flower-girl dresses (#225309 and #288672) were $153 before tax, about $173.35 with tax.
JJ’s House emailed me on 9/12/2026 (after I gave measurements and paid for the dresses on 9/9/2026) confirming the custom measurements before making the dresses. I received them on 10/1/2026, and both were significantly different from the confirmed measurements.
Dress #225309 was ordered with a 22.5-inch bust, but the dress I received measures about 19 inches. The lengths were also substantially shorter than the measurements shown on my order. Dress #288672 was ordered with a 20-inch bust, but measures about 17 inches.
Both dresses also look very different from the highly polished advertising photos. #225309 was advertised with a long flowing/train-style back, and #288672 was advertised with a fuller floral appearance and an entirely different fabric. Neither dress I received looks at all like what I believed I was purchasing.
These were custom-sized dresses, not standard sizes, and JJ’s House confirmed the measurements in writing before production. Their website labels custom dresses non-returnable, even though the dresses I received do not match the measurements they confirmed.
As of 10/2/2026, JJ’s House has not resolved this issue. I also tried using the “Write a Review” option on their website and could not get it to work.
I have photographs of the dresses with a measuring tape, the custom-size tags, my original order, and JJ’s House’s written confirmation of the measurements.
More details. Dress #1:
Bust: 22.5 inches (I got 19 inches)
Waist: 22 inches (I got 19 inches)
Hips: 24 inches (I got 22 inches)
Hollow to Hem highest point: 21 inches (I got 12 inches)
Hollow to Hem lowest point: 24 inches (I got 16 inches)
Dress #2
Bust: 20 inches (I got 17 inches)
Waist: 20 inches (I got 17 inches)
Hips: 21 inches (I got 20 inches)
Hollow to hem: 21 inches (I got 14 inches)
JJ's House 回复2026-10-07
Dear Customer,
I hope you are well. We have received your complaint and apologize for any inconvenience.
We are sorry to hear that the dresses don't fit well. We have double-checked with our makers and confirmed that all 3 dresses have been made according to the measurements you requested. Our customer service has provided you with the measurement pictures of your dresses.
Please check your email for further information, and if you have any additional questions, do not hesitate to reach out to us again.
Thank you in advance for your cooperation and understanding.
I had a great experience with JJ. I was looking for a dress for my son’s wedding and to be able to order them to try on without paying full price was great!!! I found the dress and returned the others! Easy peasy!!! Good prices, fast service and very good quality! I will definitely use them again. I will give a picture after wedding. It is October 10th!
JJ's House 回复2026-10-07
Thank you for your review.
We are honored to receive your compliment about our Try-on service. Your satisfaction is of utmost importance to us, and it motivates our work. We also appreciate your honest feedback regarding your experience. We hope to serve you again in the future and help make you an even happier customer.
Have a great day!
Their clothing is well made with high-quality fabrics. The fit is accurate and they package garments well.
JJ's House 回复2026-10-07
Thank you for your review.
We are honored by your kind words about our products. Your satisfaction is of utmost importance to us, and it drives our commitment to excellence. We also appreciate your honest feedback regarding your experience. We hope to serve you again in the future and make you an even happier customer.
Have a wonderful day!
The process so far has been very easy. My try-on dress arrived within a week. The quality of the dresses was very impressive. I sent back the dresses and waiting to see if they have reached the store. I look forward to ordering more try-on dresses in a smaller size.
JJ's House 回复2026-10-07
Thank you for your review.
We are honored to receive your compliment about our Try-on service. Your satisfaction is of utmost importance to us, and it motivates our work. We also appreciate your honest feedback regarding your experience. We hope to serve you again in the future and help make you an even happier customer.
Have a great day!
Dress delivered in Italy, it was fast. And the costumize dresses fitted perfectly
JJ's House 回复2026-10-07
Thank you for your review!
We are honored to hear your compliments about our dresses. Your satisfaction is of the utmost importance to us, and it drives our work. We also appreciate your honest feedback about your experience. We hope to serve you again in the future and ensure you are an even happier customer.
Have a great day!
The quality for the price was out of this world! The custom sizing was also perfect and saved me so much stress because I didn’t need to worry about tailoring. Absolutely perfect experience and I will be getting all my formalwear from JJ’s from now on!
JJ's House 回复2026-10-07
Thank you so much for your incredibly kind review!
We're absolutely delighted that the quality exceeded your expectations for the price and that our custom sizing gave you a perfect fit—saving you the stress and expense of tailoring. Knowing you had an absolutely perfect experience means the world to us, and we're honored to be your go-to for all your formalwear from now on.
We can't wait to help you find your next stunning look!
Very fast postage, came pretty quick and shawl was lovely
JJ's House 回复2026-10-07
Thank you for your review.
We are honored by your kind words about our products. Your satisfaction is of utmost importance to us, and it drives our commitment to excellence. We also appreciate your honest feedback regarding your experience. We hope to serve you again in the future and make you an even happier customer.
Have a wonderful day!
I am extremely disappointed with the condition and quality of the item.
The dress is clearly faulty and is not made to an acceptable standard. The finishing is extremely poor, the seams are badly sewn, and the built-in bodice/corset is not constructed as described in the product listing. When I put the dress on, the badly made seams are clearly visible and show through on the front of the dress, making the dress look completely unacceptable.
This is not a matter of personal preference or fit — the dress has clear manufacturing and workmanship defects and does not match the quality or description advertised on their website.
I have pictures but I cannot attached them to the review
I also realized they deleted my negative review from their app. So that’s why the dresses have only positive reviews. When someone complained they just delete the publication and republished again without reviews. So the rewiews are not real
JJ's House 回复2026-09-30
Dear Customer,
I hope you are having a great day. We have received your complaint, and we sincerely apologize for any inconvenience you have experienced. Please rest assured that we are committed to resolving the issue promptly.
Please check your email for further information, and if you have any additional questions, do not hesitate to reach out to us again.
Thank you in advance for your cooperation and understanding.
Ruined wedding shoes, outrageous shipping, and completely ignored by customer service
I am incredibly disappointed with JJ's House. I bought my wedding shoes from them, and they literally fell apart on my actual wedding day. I had only lightly worn them around the house a few times prior to the wedding to break them in, so there was absolutely no reason for them to break. I was forced to switch to a completely different pair of shoes halfway through my wedding day.
On top of the terrible quality, their shipping fees are insane. My mother-in-law covered the shipping costs for our bridesmaid and flower girl dresses, and the shipping cost almost as much as one of the dresses itself.
To make matters worse, I sent a message to customer service about the broken shoes and have been completely ignored. They have not responded to me at all. Between the defective products, exploitative shipping rates, and nonexistent customer support, it is not worth buying from this site. Save yourself the wedding stress and look elsewhere.
JJ's House 回复2026-09-30
Thank you for your feedback. We sincerely apologize for the issue you experienced with your order.
To help us investigate this matter thoroughly and find the best resolution for you, could you please reply with your order number? This will allow us to locate your order details and understand what went wrong.
We look forward to hearing from you.
Horrible quality and packaging – Absolute waste of S$
I am beyond disappointed with my purchase from JJ's House. My dress arrived this morning crammed into a battered, old box with absolutely zero protection inside. The ties at the back of the dress arrived completely frayed and the dress skirt hem is fraying. The material itself feels incredibly cheap, nowhere near worth the S$ price tag. The hassle of dealing with their return system isn't even worth it, and the dress is going straight into the bin. Save your money and avoid this company at all costs.
JJ's House 回复2026-09-29
Thank you for your feedback. We sincerely apologize for the issue you experienced with your order.
To help us investigate this matter thoroughly and find the best resolution for you, could you please reply with your order number? This will allow us to locate your order details and understand what went wrong.
We look forward to hearing from you.
Dear reader, editing to let you know that, while the brand may completely ignore your requests lobbied via the designated contact us section of their website, they are, luckily, extremely on top of replying to negative comments on this page in a timely fashion, so rest assured that someone is likely reading your requests for help, they just don't care lol
I have been trying to process a return since I discovered the jumpsuit I ordered for a wedding in the spring didn't fit. I've emailed the brand several times as the return option never populated on my account either on the website or the app, after trying multiple times within the window. The team has never responded to my requests for assistance which I have lobbied directly through the website. At this point I'm just trying to get someone's attention so I can recoup this $100 cuz a girls gotta eat
JJ's House 回复2026-09-27
Thank you for your feedback.
We're sorry to hear about your experience and any difficulty you had in reaching our team. After reviewing your order, it was delivered on April 9, and we first received your return request on May 30. This falls outside our 30-day return window. Unfortunately, per our return policy, we are unable to process a return for this order. We do believe you noted that before you placed your order, which has been requested to be read before our customers pay for their orders.
Thank you in advance for your cooperation and understanding.
I love everything about jjshouse!
I have bought 3 dresses and 1 shoes from them and they look exactly like their pictures on the website when I received them if not better! The prices are so reasonable for what you get!
My experience with the return is awesome too! I decided to return the shoes as I wanted to go with different style of outfit, the return was so easy and the refund was in my credit card account, 3 hours after I dropped off the shoes in UPS!
I recommended this company to my best friends!
Thanks you jjshouse and good luck!
JJ's House 回复2026-09-28
Thank you so much for your wonderful review! We are absolutely delighted to hear that you love everything about JJ’s House.
It’s great to know that all 3 dresses and the shoes you ordered looked exactly like—or even better than—the photos on our website. We’re also very happy that you found our prices reasonable and that your return experience was so smooth, with your refund processed so quickly after you dropped the shoes off at UPS.
Thank you for recommending us to your best friends—that truly means the world to us. We are so grateful for your support and look forward to helping you find more beautiful outfits in the future.
Thanks again, hope we can serve you again!
After finding my wedding dress was not fitting correctly, I needed a new one and fast. JJ House saved me with their wide selection of styles sizes and colours, I found my dream dress and with only days to spare.
And the return process for the dresses I didn't choose was so easy. Everything went smoothly and I have no complaints.
I will definitely be buying from here again for other occasions.
JJ's House 回复2026-09-27
Thank you so much for sharing your story!
We can only imagine how stressful that moment must have been — and we're absolutely thrilled we could save the day with our wide selection of styles, sizes and colours. Finding your dream dress with only days to spare is exactly the kind of happy ending we love to be part of! It's also wonderful to hear the return process was so easy and everything went smoothly.
Congratulations on your wedding, and we can't wait to welcome you back for your future occasions!
AZAZIE
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