LED neck mask
I'm happy with the LED neck mask. I wanted a good one and it was exactly what I was looking for. The only reason not to give 5 stars is the fact that I needed to get it replaced. But replacing it so far appears to be a simple process.
关于 JOVS Official
数据更新- 网站
- jovs.com
- 分类
- 美丽与健康
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 371 条评价
- 差评回复率
- 85%（46/54 条）
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商家自述
JOVS is an innovative global personal care brand that was developed with a purpose of offering domestic and personal smart beauty devices to beauty lovers at all ages worldwide.We are the first business to consolidate hair removal and skin care. In fact, JOVS Venus Pro was so innovative a beauty product, a new sub-category of beauty products was created just for it: 'beauty tech'.
以上内容由商家自行提供，未经平台核实。JOVS Official靠谱吗？
JOVS Official（jovs.com）在 OK.one 的综合评分为 4.1 分（满分 5 分），基于本站收录的 408 条用户评价，属于美丽与健康分类，口碑良好。83% 的评价为 4 星及以上，13% 为 1 星；商家回复了 85% 的差评；评价主要围绕产品、客户服务、质量。数据最后更新于 2026-10-24。
评价综述
AI 生成Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and effectiveness of the advanced skincare devices, noting visible improvements in skin texture, firmness, and overall appearance. Users consistently mention that the customer service team is exceptionally responsive and provides prompt resolutions whenever inquiries or technical questions arise. Though some reviewers experienced hardware malfunctions, such as lights or remotes stopping working after a few months of regular use. A few other people also felt that certain items were completely ineffective or that customer care failed to address their specific problems properly.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Great Customer Service
I ordered Jovs Mask and Shorts few weeks ago. Both products are great. About a week ago my Jovs Shorts started having technical problems. They were not working as well. I reached out to Jovs Support Team and they replied almost immediately with troubleshooting options and what information to send to them. After reviewing video and pics they gave options on how to go about getting my Shorts exchanged. I was very happy with my experience and that Jovs was willing to quickly replace the defective product.
The product works amazing but just had…
The product works amazing but just had some technical issues. I am waiting for them to send me a new one cause the first one broke. I do see improvement on my skin. The little dots and redness under my eyes are fading.
It has some effect after using it for a…
It has some effect after using it for a week! Looking forward the effect will be better if continue to use it!
good product
I have been trying to get a replacement controller for a defective product for several weeks now. After a bit of back and forth it seems that my replacement controller for the neck mask will be shipped. the product is very good, i purchased both the face and neck mask.
Good customer service
Good customer service, very proactive. I had some trouble with the cable of my mask but they came back with a good and quick solution.
Customer Service JOVS 4D Laser Mask
I purchased the 4D JOVS Laser Mask. During unboxing the product I noticed that the case where the mask is enclosed was damaged. When I opened the case I noticed finger prints on the box and the product as it it was previously used. Everything was poorly packaged. I emailed the company numerous times with no reply. The website has a phone number of (626)200-6689. and contact service@jovsdiary. I called the number listed and NO ONE EVER ANSWERS. This is not a legit company phone number with a legit team dedicated for customer service. When you call this number, you will get a message like is someone’s cell phone number and IT ALWAYS has a message that states to leave a message but the voice mail is ALWAYS full. I also emailed them 4 times and have not receive a reply yet. I received a product that apparently someone else returned. For hygienic reasons, medical grade devices should not be re-sale once someone else used it and returned it. I received a used product and I am asking for a replacement for a product that is BRAND NEW, not USED. This device is pricey and the company should keep high standards with what they sell. Yet, still waiting for a reply email from their customer service. It is a shame that such a Global, medical grade, allegedly FDA cleared product, has such a terrible customer service. Oooohhh!, and they keep lying about their “great” customer service using bots to leave positive reviews! It is Sooo obvious!!!
JOVS Official 回复2026-06-08
Dear Maria, Thank you so much for taking the time to share your feedback, and we are truly sorry to hear about the negative experience you’ve had with your JOVS 4D Laser Mask purchase and our support communication. We take your concerns very seriously, and we want to address each point transparently: First and foremost, all JOVS products sold through our official channels are brand-new, factory-sealed units, and we have a strict policy against reselling returned or pre-opened medical-grade devices. We are deeply concerned to hear your unit appeared used or damaged upon arrival, and this is absolutely not the standard we hold for our products. This may have occurred due to transit damage, and we sincerely apologize for this. Regarding our customer service: Our support team operates 24/7, and our records confirm we responded to your inquiries promptly. It appears these replies may have been filtered into your spam or junk folder by your email provider, preventing you from seeing them. We will immediately follow up with a dedicated senior support representative to reach out to you directly via a verified channel to resolve. As a globally trusted brand, the JOVS 4D Laser Mask is FDA-cleared and loved by millions of customers worldwide, and we do not use bots to manipulate reviews—all positive feedback comes from genuine user experiences. Our senior support team has already begun investigating your case, and they will reach out to you within 24 hours with a personalized resolution to address the product condition issue. Please keep an eye on your email for their message, or feel free to call our dedicated line if you prefer to speak directly. Again, we are truly sorry for the frustration this has caused, and we are committed to making this right for you. Warm regards, JOVS Customer Service Team
Quickly resolved product issue! Fast and convenient
I have really enjoyed the laser mask. I had to reach out to customer service to help me with an issue experienced and I was greatly appreciative of how they were able to resolve the matter over email, quick and efficiently.
I have been very pleased with the…
I have been very pleased with the promptness of the JOVS customer service team. They stand behind their product and make certain resolve any issues in a timely matter. I loved the product and can't wait to receive my replacement so I can resume using it in my skincare routine 🌸
I appreciate the quick service…
I appreciate the quick service regarding the device that did not work
Trust pilot quickly addressed my issue…
Trust pilot quickly addressed my issue assuring they would correct the issue at hand.
Wonderful support from the customer service team
had a fault with a product and it was still in its warranty period. The customer service team were incredibly responsive and very helpful making it a pleasure to deal with them. They were able to resolve the issue for me.
It was a bit of an up and down with…
It was a bit of an up and down with customer service but in the end they came through and did the right thing. I received my product and it worked for one use then did not work again. I expressed this to customer service and there were some hoops to jump through that felt in the moment as a bit tedious. But, again, they did the right thing and are replacing my item.
Received my JOVS bundle of 4D laser…
Received my JOVS bundle of 4D laser mask (white) and neck mask on Saturday. Unfortunately neck mask are missing parts. And the facial mask looks smaller than influencers from Instagram and YouTubers. I'll see how good they are. I'll come back next month.
I got the red light face mask I really…
The belt I got was malfunctioning but the customer service handled it okay. Had to send bunch of videos. Contact via email only.
I have had 2 masks that have had…
I have had 2 masks that have had problems and the company have been very receptive, they are replacing my second chest and neck masks, hopefully this one will continue to work.
The product didn’t work appropriately
The product didn’t work appropriately. However the customer service was good. The response time was quick.
Experienced a malfunction on the remote…
Experienced a malfunction on the remote for my EMS shorts. Customer service was quick to offer to send a replacement.
I was really disappointed with these… EMS Toning Shorts
I was really disappointed with these EMS toning shorts. The product description made it sound like you would actually feel noticeable muscle stimulation or “shock waves,” but honestly, there was barely any sensation at all — if any. I followed the instructions exactly, adjusted the settings multiple times, and still felt like the shorts were doing absolutely nothing. For the price, I expected at least some visible muscle engagement or tingling sensation, but it felt more like wearing regular compression shorts. Unfortunately, this ended up being a complete waste of money for me and did not deliver the results or experience that were advertised. I posted this same review to their website and Jovs has yet to actually post the 1 star review... Very suspicious 🤔
JOVS Official 回复2026-05-11
Dear Adele, Thank you so much for sharing your honest feedback with us, and we are truly sorry to hear that your experience with our EMS Toning Shorts has left you disappointed. Your satisfaction is our top priority, and we take every customer’s concerns very seriously. We understand your frustration about not feeling the expected muscle stimulation, and we want to clarify that EMS device experience can vary based on several factors, including skin hydration, proper electrode contact, and individual sensitivity levels—details that can sometimes impact the sensation even when following basic instructions. We would love the chance to work with you to troubleshoot this, as many users find that small adjustments to their routine can help improve the experience. That said, we have not yet received any direct contact from you regarding this issue, so we were unable to assist you with troubleshooting before this review. We have now assigned a dedicated customer care specialist to follow up with you. Best regards, JOVS Customer Service Team
I love my jovs mask it is very simple…
I love my jovs mask it is very simple and works so nicely that why I gave it a high score but the jov shorts I have been trying and trying to get with customer service to let them know I need help the left side of my toning shorts work but the right has nothing going on and I know I should feel both sides toning because my friend has some and hers work on both sides and the pelvic area Can someone lease get with me on this matter OK GREAT the shorts are working now and I can tell they will be good Thank for all the support now I give a 5
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