JOVS is an innovative global personal care brand that was developed with a purpose of offering domestic and personal smart beauty devices to beauty lovers at all ages worldwide.We are the first business to consolidate hair removal and skin care. In fact, JOVS Venus Pro was so innovative a beauty product, a new sub-category of beauty products was created just for it: 'beauty tech'.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and effectiveness of the advanced skincare devices, noting visible improvements in skin texture, firmness, and overall appearance. Users consistently mention that the customer service team is exceptionally responsive and provides prompt resolutions whenever inquiries or technical questions arise.
Though some reviewers experienced hardware malfunctions, such as lights or remotes stopping working after a few months of regular use. A few other people also felt that certain items were completely ineffective or that customer care failed to address their specific problems properly.
I was very excited to receive the red light jov mask. Unfortunately after only a few times of usage the item malfunctioned and was not able to be recharged. The company has been fabulous with communication and is sending me a replacement.. I love the results while I was using it, I just needed to continue using it longer for the best experience. I saw a reduction in fine lines after only three uses. Can't wait to receive my replacement so I can continue every day again.
My device failed to turn all the lights on. I took a picture of it and sent it to Jobs and they quickly responded and offered to send me a new one, without the hassle of returning the original. I appreciate their respect for my time.
Company was promopt to assist me when the product was faulty. They were kind and very responsive. They ensured the product i purchased would get exchanged for a new working product promptly and apologized for inconvenience. Fast response and solution time.
I bought the face , throat and neck mask. I really liked the product, was starting to see results and then my neck and throat mask became faulty. I reached out to the company and they promptly responded to me. Once determined that it was faulty , I had two options: return the mask via postage or write a review and receive a new one , keep the old one and snap shot the review .
Interesting choices! Over all I like the product and hope it saves me from injectables and Botox!
I’m very pleased with Jov’s service, I have a faulty chest mask and they are replacing it for me. I appreciate their prompt attention to my issue and look forward to receiving my new mask. I’m pleased with my face and chest mask, I have noticed an improvement with the texture of my skin and the reduction in my pore size. My face is much smooth bro the touch and se ma b lighter than before.
I purchased both the face and neck masks from Jov's. I believe the face mask has stronger power than the neck piece. The neck piece failed within the year and will be replaced by JOVs.
I’ve had the red light mask and neck mask about 4 months. I think it works. The mask is nice because it has eye holes. I can still watch tv or look at computer while wearing. The neck mask has stopped charging and the customer service department is working with me to replace it per their policy. Would recommend.
Most responsive customer service I’ve ever experienced. Only giving 4 stars because I had to contact them in the first place. Fingers crossed the new shorts work better than the first ones 🤞.
I purchased the JOVS laser red light mask and have been loving using it over the past month. The customer service team have been incredibly supportive and responsive with several of my enquiries, which made the whole experience feel really enjoyable and reassuring.
I’m still finding the right balance with usage. Initially, I was using it on M3 (the highest setting) for 30 minutes daily, and I noticed my pores actually became more visible—likely from overuse. It showed me how strong and effective the device really is.
Since reducing my usage, that has settled, and I’m now seeing beautiful results. My skin feels more plump, and I’ve noticed a natural, healthy glow coming through. I have had several red light masks before and this one feels far superior, in quality, power and effectiveness.
Overall, I’m really loving it and can’t wait to keep seeing the results I get overtime.
Charged for Product, unable to get any delivery confirmation or tracking.
I ordered a product. A email confirmation came the next day with a tracking number for "YUNEXPRESS". I contacted by chat (only available way to talk with them) the noted company after no tracking information was available. They provided me with a credit card form so they could charge me for the information. There is also no way to contact JOVS, except by email. No response
JOVS Official 回复2026-04-02
Dear Jennifer,
We sincerely apologize for the frustration and anxiety this order has caused you.
We want to assure you that your package was in normal transit throughout the entire process. We operate multiple shipping warehouses, and we always arrange shipment from the location closest to your delivery address to help you receive your order as quickly as possible. We have already expedited your shipment, and we are glad to confirm your package has been successfully delivered.
Please reach out to us anytime if you have further questions, and we will do our utmost to ensure your satisfaction.
Best regards,
JOVS Customer Service Team
I asked for a return within 1 day of receiving the item, and they refused. Very untrustworthy, if you expect to get your money back, they won't allow it. Had to file fraud with my bank in order to be refunded.
JOVS Official 回复2026-04-02
Dear Cristina Swatt,
We sincerely apologize for the disappointment and frustration this experience has caused you. We understand your concern, and we want to clarify the details transparently for you and all our customers.
Regarding your concern, we’d like to clarify that our after-sales policies are publicly displayed in a clear and prominent manner on the official website, ensuring full transparency for all users.
We have assigned a dedicated customer service specialist to your case to review the details thoroughly and explore all possible resolution options available to support you.
Thank you for your feedback, and we are committed to resolving this to your satisfaction.
Best regards,
JOVS Customer Service Team
I wish I could’ve kept it out of zero with JOVS their penny pinching, nickel and dime small company with no customer service whatsoever. Try to avoid giving a full refund using horrible business practices to beat the consumer over the head. I highly recommend to stay away from them whatever you buy from them you’ll be stuck with whether if it works or not. My experiences with them have been horrible and ongoing for over a year I was charge a restocking fee for a package. I never even opened it still had the seal in the UPS stickers on it, but they insisted on charging me 20% plus $10 to re-ship buyer beware with JOVS to top it off. They threatened me and told me if I did not take off my review that they wouldn’t send me my refund but at this point, I don’t care.
JOVS Official 回复2026-03-31
Dear Sammy,
We sincerely apologize for the frustrating experience you’ve had with JOVS, and we take your feedback very seriously—this is never the level of service we want our customers to have, and we want to clarify the facts surrounding your order to ensure transparency for all our shoppers.
First, we want to confirm that your order exceeded our standard 60-day return policy by a significant margin. Our return policy (publicly available on our website) outlines that returns are accepted within 60 days of delivery for unused, unopened products in original condition. For any request after this period, we evaluate cases on an individual basis to accommodate customer needs, but we cannot fully waive our established policies.
We also want to address your claim that we “threatened you” over your review. This is inaccurate. We never threatened any action against you—our only goal was to resolve your concerns amicably, as we do for every customer.
Thank you for your feedback, and we hope to regain your trust.
Best regards,
JOVS Customer Service Team
Customer service is good ,and responsive I purchased the EMS mask, found it to be good it focuses on lower half of face ,regular use sees visible results. My product did develop a fault hence my being able review customer service. Would like to try the EMS shorts next to see if those are as effective as the mask.
really loved my JOVS device while it was working—it was effective, easy to use, and delivered great results. Unfortunately, it stopped working after less than a year, which was disappointing given the investment.
That said, I had a very positive experience with customer service. They were prompt, responsive, and addressed my concerns quickly, which I really appreciated.
Overall, I’m torn—I truly liked the product, but I wish it had lasted longer
JOVS Official 回复2026-04-02
Dear Customer,
Thank you so much for sharing your honest experience with us! We’re delighted to hear you loved your JOVS device for its effectiveness and ease of use, and we truly appreciate your positive feedback on our prompt, responsive customer service—this is exactly the level of care we strive to deliver to every customer.
We are sincerely sorry for the disappointment caused by your device malfunctioning, and we fully understand your frustration. We want to reassure you that our Jovs Laser Mask are rigorously certified to ensure your peace of mind: they have passed SGS human clinical efficacy testing and hold FDA certification, which fully guarantee the safety and proven effectiveness of our products.
Additionally, every JOVS product comes with a 1-year full manufacturer’s warranty. If you encounter any quality issues within this warranty period, our customer service team is always on hand to provide timely solutions to fully protect your rights and ensure you get the most out of your purchase.
We have already followed up on your case and are working to resolve this for you right away. Please feel free to reach out to us anytime if you need further assistance, and thank you again for your support and trust in JOVS!
Best regards,
JOVS Customer Service Team
I had a really positive experience with their customer service. They were quick to respond, helpful, and made everything easy. I really appreciate the support!
Megelin
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