JOVS is an innovative global personal care brand that was developed with a purpose of offering domestic and personal smart beauty devices to beauty lovers at all ages worldwide.We are the first business to consolidate hair removal and skin care. In fact, JOVS Venus Pro was so innovative a beauty product, a new sub-category of beauty products was created just for it: 'beauty tech'.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and effectiveness of the advanced skincare devices, noting visible improvements in skin texture, firmness, and overall appearance. Users consistently mention that the customer service team is exceptionally responsive and provides prompt resolutions whenever inquiries or technical questions arise.
Though some reviewers experienced hardware malfunctions, such as lights or remotes stopping working after a few months of regular use. A few other people also felt that certain items were completely ineffective or that customer care failed to address their specific problems properly.
I ordered the EMS shorts, the EMS red light belt, and the blackened Pro DPL. I still haven't used the DPL so I can't really give a review on that as yet but I have used the shorts and the belt and they both work as instructed. You can feel the ems vibrations and red light working I've only had for a few days so this is all I can give as a review right now. Customer service was excellent. Please be aware that if you do any returns there is going to be a 20% restocking fee and you pay for the shipping back before you choose to buy. That is in the small details under returns and exchanges. So please be aware. But other than that I have absolutely no complaints. They responded quickly to any concerns and they took care of me 100%. If by chance you don't get any instructions with whatever you purchase please just let customer service know and they will send you a link to the instructions in English asap. They were right on top of all this for me. So far no complaints at all. Seem like well made products. I also ordered the mask on Amazon b/c I had the chance for free returns with Prime and a try out time. It is extremely well made and beautifully packaged.
Really happy with the product so far. Wish I were seeing a little better results but still seeing some after a few weeks of use. Customer service is extremely quick to respond. There was a light out on the controller and they were very quick to respond and accommodating. I don’t love that all their recommendations for each treatment says 10 minutes but the timer only starts at 15 minutes. Hoping I continue to see improvements
I purchased two masks in November and had a prompt delivery in December, loved it ! I’ve been using it daily just about and by middle of Feb my mask started to malfunction and not turn on, don’t love that. I reached out to Customer service and the response was prompt which surprised me- loved that! I’m looking forward to getting a replacement soon and praying it doesn’t give up on me like the other mask. Thank you customer service.
JOVS Official 回复2026-04-02
Dear Customer,
Thank you so much for taking the time to share your experience with us! We’re absolutely delighted to hear you’ve loved your JOVS mask and used it daily since delivery, and we’re thrilled you were impressed with our prompt customer service response—this is exactly the level of care we strive to provide for every customer.
We are truly sorry for the frustration caused by your mask malfunctioning, and we want to clearly reassure you: JOVS products come with a 1-year full warranty. During this warranty period, if you ever encounter any issues with your device (whether it’s a malfunction, performance problem, or anything else), our customer service team is here to help you immediately.
Please don’t hesitate to reach out to us anytime if you have further questions or need additional assistance. Thank you again for your support and trust in JOVS!
Best regards,
JOVS Customer Service Team
I recently purchased the JOVS Red LED Light Therapy Face Mask and just started using it. The device itself feels well made and the different light modes are a nice feature.
However, the rubber eye guard is really uncomfortable. It presses awkwardly around the eyes and makes the mask difficult to wear comfortably during the session. I had to keep adjusting it, which takes away from the relaxing experience.
Hopefully future versions improve the eye area design.
I am sharing my personal experience with a device I purchased from JOVS.
After using the device according to the instructions, I experienced burns on my neck and face. The injury to my skin was concerning, and my skin has not fully returned to its previous condition.
I contacted the company to report the issue and discuss a resolution. During the email correspondence, I received messages indicating that certain costs, such as shipping or other expenses, might be covered if I first posted a positive review. I was uncomfortable with this request and did not feel it was appropriate.
Because we were unable to resolve the matter directly, I filed a dispute with my credit card company. I provided the email correspondence as part of the documentation for the case. After reviewing the materials, the credit card company ruled in my favor through the dispute process.
This review reflects my personal experience and the documentation I retained from my communication with the company. I hope that sharing this helps other customers make informed decisions.
JOVS Official 回复2026-03-05
Dear customer, thank you for your feedback. We truly value your experience and fully understand your concerns regarding your skin.
We would like to clarify that the core function of the JOVS 4D LED Face Mask is to promote collagen regeneration and brighten the skin through light energy technology. The product itself has undergone rigorous testing and is designed to improve skin condition safely. Given that your skin is more sensitive, temporary adaptive reactions (such as redness) may occur when using high-energy skincare devices. This is an individual skin response. The skin requires a certain adjustment period to build tolerance. Based on the photos you provided, the reaction appears consistent with this adaptive characteristic, rather than a burn—It is important to emphasize that the JOVS mask uses light energy technology, which does not generate heat during operation. The device itself does not get hot, so there is no possibility of burns.
Regarding the after-sales issue, we have consistently maintained a proactive approach to resolution. According to our standard return policy, returns not related to product quality typically involve a 20% restocking fee. However, as a gesture of goodwill and in recognition of your experience, we have specially applied to waive this fee on your behalf. You would only need to cover the return shipping cost to complete the return. We sincerely hope to communicate with you in a friendly manner. JOVS is committed to providing every customer with high-quality products and a positive service experience.
Absolutely the worst company I have ever dealt with. There is one other one star review which I tend to trust more than the 5 stars especially about customer service. I purchased their EMS shorts. They did not come with instructions in English. Nothing is posted on their website. Their claim that they are FDA approved is false. The only EMS device approved is the mask. The FDA told me they can't sell them in the US without approval and as a class II medical device it must come with instructions, including warning and how to dispose of the controller properly. They told me to send them back and to not use them. I was on their chat for well over an hour and got conflicting information. I sent an email asking for instructions. They sent me a video which was different from chat. I spent over a week emailing with them several times a day asking for printed instructions which should have come with the product. Yes they are responsive to emails however each time they respond I think it's a different person They kept telling me try this. I didn't want to try I wanted actual information. I have nothing, no care instructions, no warnings, and the operation instructions I have at least 6 different versions. I asked from the beginning to send me a return label because I wasn't going to use them without instructions. They offered me $40 to keep them without instructions. Then $100. I told them I would send them back for a full refund. I was then told because the box was opened they wouldn't take them back because they could have been worn. Why would I not open the box if I ordered it? I told them if they wouldn't allow a return I was going to file a dispute with Paypal. I got a $115 offer to keep them as is. I said no and filed a dispute. 20 minutes later they offered me $211 but I had to cancel the dispute first. I checked with Paypal and they said if you cancel you can't start over if you don't get the refund. They also gave me instructions as to how they can offer a refund through them so it is legitimate. They said no cancel first. I said no and stop contacting me. I sent the thread to PayPal. 15 minutes later am email from JOVS we submitted your refund (it was there) please cancel your dispute. Follow up to reply: I can't believe you actually responded to this with more lies. You may "test" your product but you say it is FDA approved and it isn't. Your company is a fraud selling products that aren't approve for sale in the US. You can't sell products without instructions written in English. You gave me several solutions? No you gave me several conflicting instructions each worse that the next. All I contacted you for were instructions and your customer service' provided numerous conflicting instructions. You lie about the additional controller. The only reason you finally settled with me was because PayPal got involved. You wasted my money and my time. Your return policy is a joke. No returns if you open the package. Why would anyone buy a product and send it back without opening. You say its for hygienic reasons. Why don't you use a liner like every other company does? I have read so many reviews from people who followed your sizing instructions and they were too small and can't return them. Your company is a joke and your response actually is laughable.
JOVS Official 回复2026-03-08
Dear Customer,
We are deeply sorry to hear about your disappointing experience with our EMS shorts and customer service—this is not the level of care and support we aim to provide, and we take your feedback with the utmost seriousness.
First, we want to clarify that all products available for sale have passed quality inspection reports, which represent the safety and compliance of the products. We take product safety and regulatory compliance extremely seriously, and all our devices undergo rigorous testing to meet global standards.
All order after-sales policies are publicly disclosed in advance.We sincerely apologize for any confusion or conflicting information you received during the return process—this fell short of our expectations, Our team was engaged with your case throughout, and we provided multiple solutions to address your concerns.
Your feedback is invaluable to us as we strive to improve our services and enhance the customer experience. If you have any further questions or need additional assistance in the meantime, please do not hesitate to contact our customer support team directly. We are here to support you and make this right.
Best regards,
JOVS Customer Service Team
It sounds like my issue is now solved and JOVS is replacing my math but no longer works. I just purchased it in November and was very upset to see that it stopped functioning, but they are sending me a new one and I am very thankful.
Was so looking forward to using this laser mask however upon receiving, a prior health issue deemed me unable to use the product. My contact with customer service was a pleasant experience and I really appreciate the support I received. They truly care about putting the customer first.
JOVS have the worst customer service! I bought two products for my daughter the lead face mask and the IPL hair remover. She no longer wanted or needed them and had bought her own. I only just received a delivery of them today so I requested a return. The flat out refused to issue the returns label and told me I would have to pay a fee to return the items, not a postage fee but a 20% penalty for not wanting the items. The items are still in the packaging and have not been opened which I explained to them. I just kept getting a generic message saying do you want a $20-$30 discount to keep the items? I explained? I don’t want them and I would like to return them multiple times now I am being ignored. Do not buy from these people. They’re practices are unethical and goes against an Australia’s consumer laws.
JOVS Official 回复2026-03-02
Dear Kelly,
We are deeply sorry to hear about your disappointing experience with our return process and customer service—this is far from the standard we strive to deliver, and we take your feedback with the utmost seriousness.
We want to clarify that our return rules are publicly displayed.. This fee is designed to cover the costs of quality inspections, reprocessing, and restocking unopened items to ensure we can uphold the highest standards for all our customers.
We can confirm that your after-sales request is currently being actively processed by our dedicated team, and we are prioritizing a fair and timely resolution to address your concerns.
If you have any further questions or need additional assistance in the meantime, please do not hesitate to contact our customer support team directly. We are here to support you and make this right.
Best regards,
JOVS Customer Service Team
I had problems with the shorts, customer service has super quick getting back to me and willing to help. I sent the video showing the problem and they told me that they’re going to send me another shorts. I haven’t received yet but so far I appreciate the customer service. Let’s hope they ship me the shorts as promised 🤞🏻
Do NOT buy the EMS shorts - you are waisting your money!! I have done a lot of EMS and these are nothing like it, the little muscle connection you are feeling is completely waisted as it is impossible to wear it with the burning electrical shocks they are sending - I did force myself to get through it only to discover burn marks on my skin the day after. Absolutely waste of money regret big time buying this!
JOVS Official 回复2026-02-26
Dear Sanna,
Thank you for taking the time to share your feedback with us. We take all customer concerns very seriously and are committed to upholding the highest standards of product safety and customer satisfaction.
After thoroughly reviewing our order records using the information associated with your account, we have been unable to locate any corresponding purchase history or order details related to the EMS shorts you mentioned.
To assist you further and address your concerns properly, we kindly ask that you provide additional information such as your order number, purchase date, or any relevant order confirmation details. You may also reach out to our dedicated customer support team directly, and we will prioritize your case to investigate and resolve any issues you may have encountered.
We value your input and are here to support you. Please do not hesitate to contact us so we can work together to find a resolution.
Best regards,
JOVS Customer Service Team
I was excited to receive my toning shorts - they arrived pretty quickly. However, there was a sizing mix up and I did not receive the correct size. I contacted customer service and received a response and resolution to the problem immediately.
I have been using the Jovs 4D laser mask and the LED NECK MASK for over a year - I feel that it is a high quality product - no over night miracles but with time and consistency like going to the gym and building your muscles 💪🏻- you will see the quality of your skin improve - fine lines lessen, scars soften and age spots slowly fade!
I have also had to contact their customer service team and their response time is incredible and extremely professional! They totally stand by their guarantees and expedite the follow up process seamlessly. A solid company and product line all around!! Congrats to all of the Jovs’ team!
I had an issue with a product I ordered and emailed customer service. They asked a lot of questions but ultimately determined that they would replace my defective item for me. They were quick in their responses and delivered a great customer experience.
Jovs 4D Laser Light Therapy Mask & neck device Misleading claims, no results after 5+ months, and dismissive customer service
I purchased the JOVS 4D Laser Light Therapy Mask on September 6, 2025 after reviewing the company’s marketing, which strongly suggested visible wrinkle reduction and skin improvement within a short timeframe. Their materials include statements such as “visible results in 1–2 weeks,” “professional-grade results at home,” “reduces forehead lines,” and graphics implying deeper penetration and superior effectiveness versus standard LED masks.
I began using the device consistently on September 9, 2025 and continued through February 2026 (over five months), following instructions carefully and using it as directed. Despite this prolonged, compliant use, I did not see meaningful wrinkle reduction or visible improvements consistent with those claims. The results did not match the expectations created by their advertising language or visuals.
Another issue is wearability. The mask is bulky and uncomfortable for longer sessions, which contradicts the advertised impression of a lightweight, perfectly contoured, comfortable design. Consistent treatments are essential for light therapy devices, and comfort plays a major role in that. This design made it difficult to use for the recommended duration.
Customer service experience:
I contacted support beginning February 10, 2026 to report the issue and request help. Instead of addressing the discrepancy between their claims and my documented usage, responses were repetitive and dismissive. I was told things like “results vary by individual” and encouraged to keep using the device. They requested comparison photos rather than offering a real resolution. The only solutions offered were a 10% discount on another purchase or complimentary sheet masks, which does not resolve a performance concern for a high-priced device.
My concern is not simply that results vary — that is expected with skincare. The issue is that the advertising creates a strong impression of predictable, visible improvement in a short time, yet that was not my experience even after long-term proper use.
For comparison, devices like Omnilux Contour Face or CurrentBody Skin LED Mask (Series 2) are widely preferred because they use flexible silicone designs that conform to the face, making consistent contact easier and sessions more comfortable. They also clearly publish wavelength ranges commonly used in clinical-style LED treatments (red + near-infrared), which helps consumers understand what they are purchasing.
Bottom line: I genuinely wanted this product to work and gave it a fair, extended trial. However, due to lack of results, poor comfort, and an unhelpful customer-service process, I would not repurchase. Based on my experience, I would choose a flexible silicone LED mask instead for better fit, comfort, and consistency.
JOVS Official 回复2026-02-24
Dear Magaly,
Thank you for taking the time to share such a detailed and honest account of your experience with the JOVS 4D Laser Mask.
First, we want to reaffirm our commitment to product efficacy and transparency. The JOVS 4D Laser Mask has undergone rigorous SGS human clinical trials, which have scientifically validated its ability to support skin improvement over consistent use. This product is trusted and sold globally, with countless users reporting visible benefits when used as directed. That said, we fully recognize that skincare and light therapy results are deeply personal—factors like individual skin type, daily skincare routine, lifestyle, and even consistent adherence to usage guidelines can all influence how the skin responds, which is why results can vary from person to person.
Regarding the wearability of the mask, we understand that the fit may not have met your comfort expectations. Our mask is crafted from silicone material, which already offers a high level of comfort compared to many similar products on the market. We value your feedback on this aspect and will continue to use it to refine our design for an even better user experience.
Your feedback helps us grow and improve, and we remain dedicated to delivering products and experiences that our customers can trust and love.
Best regards,
JOVS Customer Service Team
Good experience. Even after having so many issue receiving the heavy file of the video they’re still keep contacting me every day and giving me solution on how to send the video to them. Customer service is very nice other product from the same companies working very good
They had sent me 2 different versions of masks. The 1st one was poor quality and broke within a month of using it. The second mask was better quality and didn’t have issues. They promised to exchange it for a new version since the old variation had issues. So they have been communicative and helpful. I love the newer version of their JOVS red light mask. It’s so comfy and easy to use they fixed all the issues from the 1st generation.
Megelin
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