JOVS is an innovative global personal care brand that was developed with a purpose of offering domestic and personal smart beauty devices to beauty lovers at all ages worldwide.We are the first business to consolidate hair removal and skin care. In fact, JOVS Venus Pro was so innovative a beauty product, a new sub-category of beauty products was created just for it: 'beauty tech'.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and effectiveness of the advanced skincare devices, noting visible improvements in skin texture, firmness, and overall appearance. Users consistently mention that the customer service team is exceptionally responsive and provides prompt resolutions whenever inquiries or technical questions arise.
Though some reviewers experienced hardware malfunctions, such as lights or remotes stopping working after a few months of regular use. A few other people also felt that certain items were completely ineffective or that customer care failed to address their specific problems properly.
My JOVS device stopped working. I contacted customer services who wanted a video, then another showing more details, I said I'd return it for them to check it but they said to charge it for 3 more hours, which I did but it wouldn't charge any more than four fifths and it still didn't switch on, so they kindly agreed it didn't work and will send a replacement. They replied to my emails promptly meaning the issue was sorted in one day. So although it was a bit of a hassle they were efficient and helpful.
I made my order on November 29th, and it is now December 18th, and I still have not received my 4D mask. The shipping updates stopped after December 10th. I've emailed them multiple times, and they were certain it was on the way and that there was a problem with the tracking updates. I emailed again today, given that it is only 7 days until Christmas, and a different person from customer service agreed that the status of my shipment is unclear. However, they couldn't give a refund. So, one member of their customer service had been lying to me, saying they were in contact with the logistics company and that my product was en route, which further delayed me from looking for an alternative product for my partner's Christmas gift. Not only am I out of pocket €500, but I have less than 7 days to find something similar.
This is a very shady company. I regret not reading the bad reviews before ordering.
JOVS Official 回复2026-01-07
Dear Customer,
Thank you very much for your support of JOVS.
To clarify our shipping process: we prioritize dispatching orders from the warehouse closest to each customer’s delivery address, which we do to minimize transit times. upon receiving your feedback, we immediately followed up with our logistics provider and requested them to prioritize and expedite the transit of your package
Critically, your package has been signed for.If you have any further questions about the delivery, or need assistance with anything related to your order, please reach out to our customer service team directly—we’re here to help resolve this fully.
Kind regards,
JOVS Customer Support Team
I needed some support from the company, so sent them an email. There response time was very quick, within 24hrs. They seemed willing to work with me to correct the issue in a timely manner. I do wish that they had a phone number to call, as I appreciate doing business over the phone as opposed to emails, but again, the response time was very quick, so it wasn't much of an issue. The issue was resolved promptly, with good communication.
2ND UPDATE: Quickest replies from customer service … JOVS team reached out via phone to come up with a solution.
Dec 5 2025: (Originally 5 star) I’ve bought many skincare related devices from both Amazon and directly from brands that range from prices between $25 to $2600 and I have to say that the customer service is not always the best at all.
With JOVS, even before I had even bought anything from their website, they were willing to answer the MANY questions I had about their products. Someone actually went out of their way to take a photo of the ems pad placement and send them to me because I wanted to know the exact placements. They are also very quick to get back to you with detailed responses.
I was super grateful and impressed.
UPDATE - Dec 20 2025: My updated review is not because the products don't work. Their products work and my initial review was because when I had a defective JOVS shorts, I sent the video showing it and they were quick to send a replacement. I bought these shorts from their website because I already own the JOVS shorts that I bought from Amazon and liked the product so I bought one for my mom.
I knocked off 3 stars because of the lengthy process of trying to return something. I bought the bundle that was for the JOVS shorts + Red light EMS belt. I confirmed with JOVS that the bundle items can be returned separately. I also confirmed whether or not someone with a 60cm waist could use the belt .. to which they answered yes. I sent them the screenshots of my back and forths when trying to return the product since it would not be usable or effective. Even though it says no hassle money back, I had to go through multiple back and forth's of JOVS trying to show me how to use it. They said to lay down or try to use the extension belt for extra support, etc. They are quick to come up with ways to have you use the product. I quickly replied after trying their suggestions and they did not work. Finally at the end, they offered to return it with their 20% restocking fee + shipping costs taken out. This was no surprise as their return policy is listed on their website. The issue was the multiple back and forths of me showing proof of what I meant via videos to get the approval for the refund.
The products are good but in the case you are trying it out and are not sure, I would not order from JOVS again unless you KNEW this is what you wanted or unless you were willing to eat the costs of return. It is unfortunate that I have to pay even though I had previous confirmation from their team that an item would work. It is what it is though and I was aware of their return policy before purchasing. The change in the review stars is because of the lengthy drawn out process of getting approval for the return. It just feels kind of scummy when I got confirmation from their team that it works .. only to find that it doesn't and I have to pay the return costs.
2ND UPDATE Dec 22, 2025: 2 days after I stopped answering the email chain with JOVS, I received an email from their team asking if I would be willing to speak to a representative directly via phone call. They arranged the phone call and acknowledged that they realized that it was their team member that misinformed me about a product that led me to purchase.
They apologized and offered a waived restocking fee for the return or receive a refund of half the product price to the original payment without having to return the product. This was ideal for me because there was no guarantee that I could travel to my mom to collect the product to return in time.
Veronica, the representative on the phone was extremely kind and soft spoken. She seemed genuinely apologetic and I appreciated being able to hear a human voice after many many emails.
I have so ... sooo .. many skincare and beauty related products and devices from many brands. I will say that JOVS offers the quickest responses albeit .. it sometimes can lead to long email threads.
As I mentioned above, the products work. The biggest issue I had was feeling like I was being scammed. Upon speaking to Veronica and hearing her side as well as the JOVS teams' solution, I no longer feel scammed (lol), and I am appreciative that they went out of their way to call me to find a solution.
Thank you, Veronica @ JOVS.
I haven’t received my JOVS laser mask yet due to damage during shipping, but the company has been fantastic about resolving it. They’re sending me a replacement with expedited shipping and have been very responsive. I’ll update this review once it arrives and I have been able to test it.
Jovs is the biggest SCAMMER in the Laser & Led face mask industry! I was very close to purchasing it last night, Went on to do abit more research and someone actually bought it off Taobao a China Platform for selling cheap stuff. Most reviews claim their mask didn’t arrived or faulty after a few use. I just want to help others like me who’s thinking of investing in a Jovs Laser Mask.
JOVS Official 回复2025-12-04
Dear Jermaine,
Thank you for taking the time to share your thoughts—we value every voice from potential and existing customers, so we looked into this promptly.
To clarify clearly: JOVS does operate an official flagship store on Taobao(the Chinese e-commerce platform you mentioned). Only products bought through this official Taobao store are guaranteed to be authentic JOVS items, backed by our full brand after-sales support
The "low-priced Taobao listings" you referenced are likely unauthorized non-official stores selling counterfeit products—these items have no affiliation with JOVS
We remain committed to delivering quality genuine products and reliable services to our customers.
Warm regards,
The JOVS Team
First delivery never arrived, customer service said if I left a good review here (wish I were kidding but yes strong armed into getting my package their crappy delivery person probably stole :/) AND sent them a screen shot as proof of my good review.... they would resend as they showed my package delivered. The placement to the ems is just awful, I have had emculpt neo done before and while I wasn't expecting that kind of results I thought they should better than they are. The placement is horrible land under my reared off to the side more like saddle bag definitely not thw placement area it should be to lift the hips and glutes and its misleading because it says thighs in the pants but really only comes with 1 on each inner thigh, would of never bought if that was explained not even on the actual thigh/quad but upper inner thigh which i dont need addressed. The power is very weak even at the highest setting. Would not reccomend to anyone else aside maybe and thats a big maybe, and elderly person with limited mobility for some sort os stimulation at least. Very disappointed in this purchase. After using twice in one week i ended up with open wounds where the elctoids go in 3 of 4 places literally hils punched into my skin, just aweful dealing with customer service presently. And possibly a lawyer these are very deep and painful......has anyone else experienced burns from these pants? It is healing but very very slowly as its between my thighs and buttock...Wish I could return but the box clearly states by opening you void any chance of a return. Buyer beware of injury!
The costumer service was very tentative, they really wanted to work with me to resolve mine concerns.
This has been a satisfactory resolution of my questions to the company.
I really appreciated the different options when it came to figuring out what I wanted it do with my purchase. The assistant was helpful and resolved my issue.
My product did not work from the time I received it. I am guessing it was defective. The company was good to work with although it took some steps. In the end, they were willing to replace the product at no charge.
The product was good, my hair grows a lot slower now, and my hair is also thinner. Some of the areas have fully stopped growing hair after two months.
Definitely recommend.
I love Jovs, I have there LED red light mask and I’ve seen a huge change in my skin with consistent use . I recently bought the Jovs Ems mask and I used it and have to say I felt the muscles in my face definitely getting a work out I look forward to continuing using Jovs and thankful for there customer service!
Received the emc shorts a bit late but it arrived. The only thing is the shorts has lob sided strength. I’m guessing it maybe from the fold during packaging? Not sure but customer service offered me a discount to receive another pants. Unfortunately, already lost some of my trust, and I don’t feel like dealing with lots of return or exchanges after so I opt to receive a full refund which they did eventually after a couple of tries of asking if I want to keep the pan with certain discounts did offer a full refund so I am happy about that
I did not like this product. Despite following instructions I kept feeling burning, electric shocks feelings on my skin. When I contacted the company I refused to do refund.
Haven’t used the product yet but they have constantly emailed me to follow up everyday, they paid for return shipping due to incorrect products received, the refund for shipping process in a reasonable timeframe, everything goes well except I have to wait for the shipment again.
I had gotten a diary hydrator as a perk from buying the amazing LASER mask and had some issues with the hydrator not working properly. However, the team at the company was quick to respond with a solution and apologized for the issue.
Thanks Jovs for being so helpful and staying professional!
Anna and Jack
Megelin
CurrentBody
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Omniluxled
Nuvio Recovery
Eluraskin
Sculpiflex
iRESTORE