JOVS is an innovative global personal care brand that was developed with a purpose of offering domestic and personal smart beauty devices to beauty lovers at all ages worldwide.We are the first business to consolidate hair removal and skin care. In fact, JOVS Venus Pro was so innovative a beauty product, a new sub-category of beauty products was created just for it: 'beauty tech'.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and effectiveness of the advanced skincare devices, noting visible improvements in skin texture, firmness, and overall appearance. Users consistently mention that the customer service team is exceptionally responsive and provides prompt resolutions whenever inquiries or technical questions arise.
Though some reviewers experienced hardware malfunctions, such as lights or remotes stopping working after a few months of regular use. A few other people also felt that certain items were completely ineffective or that customer care failed to address their specific problems properly.
I purchased the mask as a Christmas gift for myself. It came in January 2025. I try to use it almost every night for at least 10 minutes. I have noticed the improvement in my skin's appearance and have been asked by multiple friends and family if I started getting Botox or fillers because of how radiant my skin looks. Recently I've noticed that the mask has started to short out while wearing. I contacted customer service since my mask was still under warranty so that it could be repaired or a new one could be sent. They exceeded their window of 24 to 48 hours to respond and let me know that I can send it back for a new mask.
I bought the jovs laser face mask and I love it!!! You feel tightness immediately around the eyes. I’ve been doing it for 6 weeks and will keep continuing. Customer service is immpecsble. They respond very quickly. Will be looking into more products.
Was excited to find a device that works on the neck …upon receiving the device I found it was glitchy. Reached out to customer support and they immediately addressed the situation to resolve the issue…very pleased with results…thank u jovs
I ordered the EMS shorts and love them from the very beginning! I believe they will do what they say, however, the pair I ordered broke within the first week. I reached out to the customer service. They have agreed to send me a new pair. I’ll They’ve another review after I see results. I am hopeful they seem like they Are going to be amazing.
I am so excited to try this red light therapy mask. I can't wait to receive it. I was a little iffy but I am now conviced that I made the right decision. Ugh... can't wait to try it.
The neck portion doesn’t work within 1 month of use, but the company was quick to respond and hopefully sending a replacement asap. Lights also are Masin’s on the chest portion. As far as efficacy, I’ve started to notice improvement on my chest.
Jovs did not care! I spent $350 on the shorts and they would not work. They turn on but that is it. Communicating with jovs via email was a waste of time. They continually gave me the runaround demanding videos (I sent 2) to "prove" they don't work. Then they suggested I pay for return shipping to China. I had to do a cancel payment with my bank just to resolve the issue. VERY disappointed in this company I used to think highly of (I have the mask and hair removal device).
JOVS Official 回复2025-07-24
Dear Valued Customer,
Thank you for sharing your feedback, and please accept our sincere apologies for the incredibly frustrating experience you've had with our shorts and customer service. We are truly sorry that we fell short of your expectations.
We understand your disappointment regarding the product issue and the communication challenges you faced. We take this very seriously and are actively reviewing our internal processes to prevent recurrence.
We believe we previously emailed a solution regarding your return, but we haven't heard back. To ensure nothing was missed, we've resent that email. Could you please check your inbox (and spam/junk folder) and let us know your thoughts? We are ready to follow up immediately and work towards a resolution that satisfies you.
Your feedback is crucial as it helps us improve. We genuinely hope for the opportunity to make this right and rebuild your trust in Jovs.
The Jovs Team
I ordered a mask which I've been using regularly and feel that it is having a positive impact on my skin. I do think using it daily or near daily is important. The charge lasts quite awhile. It came with a gift of the nano mist hydrator which is AMAZING but it did stop working so JOVS and I are currently in the process of replacing it. Excellent customer service, very responsive
I love the product so much. I really seen the results. But The only thing I don't like would be the breathing area, I hope the designer can improve it.
Thank you,
Jiejie
JOVS Official 回复2025-06-23
Dear Jiejie,
Thank you so much for your love and recognition of our product! We're extremely honored to witness that you've achieved ideal results with it.
Regarding the feedback on the breathing area, we have forwarded your suggestion to our R&D team for careful evaluation. Refining product details is always our priority, and we will fully consider your input in future iterations to strike a better balance between functionality and comfort.
Your thoughtful feedback is invaluable to our improvement—thank you again for taking the time to share! Please feel free to reach out if you have any other thoughts or experiences to share.
Warm regards,
Customer Service Team
I was going to buy the shorts, but after reading the reviews, I am scared to order. I would only buy after receiving and giving them a trial run.
JOVS Official 回复2025-06-04
Dear Demetria Parker,
We understand your concerns. However, it is worth noting that our product has undergone market testing, with many customers using it safely and providing positive feedback. We encourage you to consider giving our product a try.
At JOVS, we’re committed to delivering high-quality, effective products, and we stand behind our EMS-Toning Shorts with care and confidence. While experiences may vary from person to person, many of our customers have found the shorts to be a convenient and effective part of their fitness and plasticity routine.
If you do decide to give them a try, our team will be here to support you every step of the way. And of course, your satisfaction is important to us — please don’t hesitate to reach out if you have any questions before or after your purchase. 🥰🥰🥰
Warm regards,
JOVS Customer Service Team
My package is already on its way but after reading all these bad reviews i want to cancel and I want my money back immediately.
JOVS Official 回复2025-03-10
Dear Shannen,
we are truly sorry that those negative reviews have made you want to cancel the order. Please don't worry too much.
Our product has a large user base. Generally speaking, users who have a great experience with our product usually don't have the urge to actively promote it. However, those users who are dissatisfied tend to express their opinions more widely, which may have given you a one-sided impression. But please rest assured that no matter what kind of feedback we receive, we will always go all out to provide the best service for every customer.
In fact, these negative reviews account for a negligible proportion among our large number of positive reviews. Our product has undergone strict quality inspections, and the vast majority of customers have had a good experience using it.
If you do receive the package and find that it doesn't meet your expectations, we offer a convenient return policy. You can return the item within 14 days, and we will process your refund promptly. We hope you can give our product a chance and believe that it will surprise you.
They neither delivered the product nor refunded me
I ordered 700 EUR worth of products from jovs.com and never received them. After multiple attempts to contact them, they stopped responding entirely and have not refunded me. This company is unreliable and appears to be a scam—beware before you buy
JOVS Official 回复2025-02-27
Dear Maria,
upon seeing the negative review you left, we feel extremely guilty and remorseful. Since you reported the problem of the returned package, our customer service team has been in constant contact with you without any delay, sparing no effort to identify the root cause of the issue.
After thorough verification, it's really regrettable that the problem lies in the ingredients of some complimentary cosmetics. Although these ingredients are completely safe, the local regulations are extremely strict and happen to restrict these components, which led to the package being returned twice.
However, please believe that our determination to solve the problem has never wavered. At present, we have arranged for the third re - dispatch without hesitation. Moreover, we have specially formed a follow - up team to closely monitor every logistics link, starting from the moment the package leaves the warehouse until it is safely delivered to you. We sincerely hope to make up for our previous mistakes and regain your trust. Once again, we apologize to you most sincerely and earnestly request you to give us another chance to serve you well.
4d Laser mask is DEFECTIVE. It does NOT work.
Update: ABSOLUTELY NO CONTACT BY ANYONE FROM JOVS even though they indicate in their response that they have replied. NOT ONE SYLLABLE.
Where is my return channel specialist!? 🤔
Have sent FOUR emails and filed a complaint with PayPal.
No response to emails (using the address provided on JOVS.COM).
I am out $700. Pure frustration.
Pure ripoff.
JOVS Official 回复2025-02-13
Dear Laura,
Hello! First of all, we sincerely thank you for choosing JOVS and deeply apologize for our failure to respond promptly during this service experience.
After investigation, due to system interception issues, your email was not checked in a timely manner (we have now adjusted the settings to avoid similar situations). After discovering the problem, we contacted you immediately to negotiate a solution. Currently, we have opened a fast return channel for you, and a dedicated customer service representative will follow up on the subsequent logistics progress throughout the process.
JOVS always puts the user experience first. We promise:
✅ Worry - free after - sales guarantee: You can return or exchange products without giving reasons within 14 days.
✅ Efficient response mechanism: Our customer service team will respond within 24 hours, and for urgent issues, a dedicated person will be assigned for handling.
This incident has sounded an alarm for us. We have simultaneously optimized the email reminder system and the customer service review process, striving to provide a more reassuring shopping experience for every user. If you still have any questions or suggestions, we will do our best to solve them for you!
Thank you again for your tolerance and supervision. We look forward to regaining your trust in the future!
If you want to feel completely frustrated then go for it!
If you want to feel extremely frustrated and have no way of contacting a company except for an email address that they may or may not respond to ( their chat feature just refers you to email), no phone number and the email you receive, talks in circles, then this company is for you. If you like emailing a company about 20 times, asking where your products are that you ordered 7 weeks ago, and if you receive an email - it's a tracking number in Chinese that once translated means nothing, then this company is for you. This was my worst experience of all time with a company. I thought I was dealing with a company out of Silicon Valley as they have implied on their site and this is not true. They are in China. I have no idea if these products work or are safe for use. Everything seems to me like it is smoke and mirrors with a complete saturation of social media as their marketing.
JOVS Official 回复2025-02-05
We are deeply sorry to hear about your experience and truly appreciate you taking the time to share your feedback. Regarding the issues you mentioned, please rest assured that we are urgently reviewing your order status and will provide you with a clear update. We value every customer’s feedback, and your input has prompted us to reevaluate and improve our internal processes to ensure such situations do not happen again. If you have any further questions or require assistance, please do not hesitate to reach out to us at [email protected]. We hope to regain your trust and make things right.
This company is a scam, they play games, ignore emails, say one thing then do another if you have a return. They send out used products and then try everything possible to not remedy the issue. You will have to get your credit card company involved to get your money back, then the will ask you to return the item, provide proof of the return and then AFTER you do that, they will say they will only refund if you have a PayPal account. It's beyond absurd. DO NOT BUY FROM THEM. *** SO..... on 2/5/2025 they respond, however they sent me a dirty used item, weeks after they said it would be delivered and they also failed to send me the advertised free gifts. So in their latest response on here says: "After you send the product back, simply provide us with the return tracking number, and our customer service staff will immediately follow up and process the refund, making every effort to ensure that you receive the refund promptly." HOWEVER, THEY HAVE YET TO RESPOND TO ME ON REFUNDING THE SHIPPING (they emailed me and tried asking me to open a PayPal account to get the refund???) Are you kidding me!?!?! I paid with my credit card and I provided proof of the return and tracking and included a photo. I ALSO HAVE PROOF they received the return. THEY STILL NEED TO REFUND ME, LIKE THEY SAID THEY WOULD.... AND THEY NEED TO SEND A CREDIT TO MY ORIGINAL PAYMENT WHICH WAS MY CREDIT CARD, NOT ASK ME TO OPEN A PAYPAL ACCOUNT. WAY TOO SCAMMY....
JOVS Official 回复2025-02-05
We feel deeply remorseful upon seeing your strong dissatisfaction with us. We're extremely sorry for the awful experience we've caused you.
First and foremost, we'd like to solemnly clarify that every single product we send out is brand - new and authentic. Before a product is dispatched from our warehouse, it goes through multiple rigorous quality inspection procedures. We meticulously examine every aspect, from the product itself to its packaging, to ensure that what reaches you is a flawless, brand - new item.
Regarding the return and refund process, we sincerely apologize for the inconvenience it has caused you. Currently, our return and refund process is as follows: if you choose to return the product, the refund will be sent back to the original payment account. If you paid with a credit card initially, the refund will be directly transferred back to your credit card. After you send the product back, simply provide us with the return tracking number, and our customer service staff will immediately follow up and process the refund, making every effort to ensure that you receive the refund promptly.
We're well - aware that words alone can't compensate for your losses. We will prove our determination to improve with practical actions in the future.
We earnestly request that you give us a chance to make amends. If you have any further questions or needs, please feel free to contact us at any time. Our customer service team is available 24 hours a day.
Placed order 2+ months ago and still haven't gotten it
I placed an order for the laser face mask on 11/29/24 and have yet to receive my order. I've emailed customer service several times and each time they advised me that because of the holiday packages were sometimes delayed and told me to be patient then provided me the same tracking link I already have that hasn't updated since 12/3/24 which only tells me it cleared customs. When asking for clarification on rust company was delivering my order I'm met with no response. When asking how long it typically takes for an order to arrive I'm met with no response. When I asked how long after an order is placed it's considered lost in transit I'm met with no response and fed the same canned response that it's on its way, to be patient, and to check the same tracking that's not updated since the first of December. My last correspondence with them were I challenged them on what the reasonable delivery time was before considered lost and advised I'd be filling a BBB compliant if i didn't get my questions answered was met with a generic response that they'd investigate but it would take time and for me to be patient...again. That was last week and I've gotten no response or resolution. Bottom line is been 2 months since I paid over $600 and haven't gotten my package and have been given the run around from Jovs customer service without any real resolution options. At this point I feel like I've been scammed and will not recommend this company to anyone.
JOVS Official 回复2025-02-05
Dear Sarah,
Hello!
With a heart full of guilt and remorse, we regret to inform you of a distressing situation. After repeated verifications with the logistics carrier and relevant parties, it has been confirmed that your package was unfortunately lost during transit. We are acutely aware that this mistake has caused you great inconvenience and distress, and we hereby offer you our most sincere and profound apologies.
We have taken immediate action and arranged to reissue the goods for you without delay. Currently, the reissue process is in full swing. Colleagues in the warehouse are racing against time to prepare the goods for outbound shipment, and the logistics team is fully coordinating the optimal transportation plan.
Once the reissued goods are dispatched, we will promptly send you the detailed logistics tracking information, enabling you to stay informed of the package's shipping progress at any time.
During the subsequent handling process, if you have any questions or needs, please feel free to contact us via email or our customer service hotline [Phone number]. Our customer service team will be on standby to answer your questions and assist you in resolving issues.
Once again, we apologize for the trouble caused to you and thank you for your understanding and support.
Best regards
JOVS Customer Service
It’s been 8 weeks, I’ve written near 5 times about my order status with no resolution. Over 1k spent and still don’t have my order
JOVS Official 回复2025-02-05
Dear Tinsae,
Your order was dispatched in two separate packages. According to the logistics tracking data, both packages have already been signed for. However, on our system, it still shows that the order hasn't been shipped yet. We sincerely apologize for the confusion and the inconvenience this may have caused you.
To sort this out, could you please let us know what items you've actually received? If it's not too much trouble, would you be able to take a few pictures and send them over to us? This will help us clarify the situation.
If it turns out that you haven't received the items as expected, rest assured that we'll handle the issue promptly and to your satisfaction. We're more than happy to offer you a full refund or resend the items at no extra cost.
Thank you for your understanding and patience. We're committed to resolving this issue for you as quickly as possible.
Best regards,
JOVS Customer Service
Horrible return policy. If you open the package (which you must do in order to try it) you immediately forfeit 85% of your refund, and on top of that, no matter what they INSANELY charge you the cost of their own shipping if you opt to return the product. So again: you reasonably pay your own return shipping which winds up being about $30-$50+ if you get it insured and add delivery confirmation, then their shipping costs (about another $30+), PLUS if you're stupid enough to open your purchase on receipt (sarcasm), at least $600+ dollars just to try it and potentially hate it.
DO. NOT. BUY. FROM THESE CON ARTISTS. THIS IS A GARBAGE COMPANY
Negative 10 stars, if possible.
JOVS Official 回复2025-01-23
Dear Sheryl,
We're deeply sorry to see your recent feedback regarding our return policy. It seems there has been a serious misunderstanding.
Our brand is dedicated to providing a worry - free shopping experience for all customers. We fully support you in opening the package to try out the product. In fact, we offer a no - reason return policy, and we've never deducted the cost of the goods from the refund amount. Every one of our customers can enjoy this service without any hidden fees.
We think some misinformation might have caused your concerns. We sincerely hope you can contact our customer service team. Our professional and enthusiastic customer service representatives are on standby at all times to resolve any issues you may have, clarify misunderstandings, and ensure that you have a pleasant shopping experience with us.
Your satisfaction is of utmost importance to us. We look forward to hearing from you so that we can properly address the issue.
With our warmest regards,
JOVS Customer Service
I purchased my mask in May 28th 2024
My mask stopped working on December 23rd2024. How such an expensive mask could be defective after less than 7 months ?!?
I immediately emailed the company and up to today it’s been a nonstop back-and-forth on Getting them to send me a working mask
I emailed pictures videos to prove that the mask is defective
At first they wanted me to pay to send the damaged mask . then they finally agree to reimburse me the shipping fees. 2 days ago I went to ups to mail the mask back and the address ( city aND zip code were not making sense in the ups system ) . The mailing city adress is DOWNEY (ca) , but the zip code provided is EL MONTEY (ca). I emailed and I’m still waiting on an PROPER address on where to send this mask.
I want is a new mask that works! Please do the right thing . At this point feels like a scam
Be very careful , DO NOT TAKE PURCHASE.
Very shady business and quite frankly, you cannot trust what it is that they’re advertising about that mask
JOVS Official 回复2025-01-20
Dear Nwando ,
We were truly disheartened to read your review. We would like to offer our most sincere apologies for the extremely disappointing experience we've caused you. Your feedback is of vital importance to us, and we have carefully noted every single issue you raised.
We fully understand that our performance during this period has been far from meeting your expectations. The significant surge in orders after Black Friday brought about unforeseen challenges to our operations. Regrettably, this has affected the quality of the service we provided to you. This is inexcusable, and we take full responsibility.
We are pleased to inform you that we have already arranged to send you a new mask, and we've checked that it has been signed for. Additionally, as promised, we will cover the shipping costs resulting from the product quality issue. The refund will be processed as soon as possible and returned to your original payment account.
We are committed to making significant improvements. Currently, we are comprehensively overhauling our product quality control measures and after - sales service processes. Our goal is to ensure that every customer, including you, can enjoy a seamless and satisfactory experience in the future.
We sincerely hope that you can give us another chance. We are determined to make amends and prove to you that we can and will do better. Your trust and satisfaction are our top priorities, and we won't let you down again.
Thank you for your understanding and patience.
Best regards,
JOVS Customer Service
I ordered the laser mask several weeks ago. It took forever for it to arrive and then it doesn’t turn on at all and I cannot contact anyone at customer service also found out that if they allow you to return it, they only give us 70% discount and it literally does not work. I got scammed!
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