JOVS Official

Dear Guerry, Thank you for taking the time to share your feedback. Regarding the sizing of our shorts items, we want to clarify that detailed size charts are clearly listed on our product detail pages to help customers make informed choices. We understand, however, that every person’s body shape and proportions are unique, so even with these guides, the fit and comfort can vary from person to person. We are actively working to expand our size range and enhance the stretch of our materials to better accommodate a wider variety of body types. We want to make this right for you. If you haven’t already, please reach out to our customer support team directly—we’re committed to finding a resolution that works for you, whether that’s a product exchange, a full refund, or additional support. We’re pleased to confirm that the issue with your order has now been fully resolved. We greatly appreciate your patience and understanding throughout this process, and should you need any further assistance or have additional questions, please don’t hesitate to reach out to our support team. Best regards, JOVS Customer Service Team

Dear Trish, We apologize for any inconvenience this may cause. After reviewing your case, we found that the issues you encountered were caused by improper use of the product. Our customer support team has already reached out to you to share the correct usage guidelines, which are designed to ensure the product delivers consistent and effective results. We recommend that you follow these instructions to use the product as intended. If you have any questions or need further assistance after trying the correct method, please don’t hesitate to contact our online support team, and we will be happy to help resolve any issues promptly. Best regards, JOVS Support Team

Dear Mary Ann, we’re truly sorry to hear about your uncomfortable experience with our JOVS EMS Toning Shorts, and we sincerely apologize for any frustration this has caused you. All our JOVS EMS Toning Shorts have passed strict professional quality inspections and authoritative safety certifications, complying with international product safety standards. It’s important to note that our after-sales policies have been clearly communicated upfront through product detail pages, and pre-purchase customer service consultations, ensuring full transparency for every customer. This product is a bestseller worldwide, loved and trusted by tens of thousands of consumers across the globe with a massive number of positive user experiences. Your shopping experience and satisfaction are always our top priorities. Best regards, JOVS Official Team

Dear Customer, We sincerely regret to see your dissatisfaction with your purchase. For full transparency, all our product packages undergo mandatory pre-dispatch inspections—this includes a formal check of all included components to ensure fully complete sets are shipped to every customer. We observe that your purchase was finalized in October, and this is the first instance we have been notified of a missing component related to this order. To date, we have not received any supporting materials (such as unboxing documentation) that would allow us to validate this claim. While we prioritize supporting our customers, resolving claims of missing components relies on timely communication and corroborating evidence to align with our quality control and logistics standards. We remain open to reviewing this matter if you can provide the necessary documentation to our customer service team directly. We stand by the thoroughness of our pre-shipment processes, and we value transparent, timely collaboration with our customers to address concerns. Sincerely, JOVS Customer Service Team

Dear Customer, Thank you for sharing your experience. First, regarding the restocking fee policy: this terms is our official Terms of Service page on the website, to ensure customers can review all terms before completing their order. Regarding the purported “recharge”: we did not initiate any unauthorized charges to your payment method. What you may have seen is likely a temporary pre-authorization hold (common with payment processors) that is not an actual charge—and our records confirm the full refund for your order has been successfully processed and settled. JOVS take all customer feedback seriously, and we’re committed to addressing your concerns transparently. . Best regards, JOVS Customer Service Team

Dear Victor, Thank you for sharing your feedback regarding your recent order experience—we take all customer concerns with the utmost seriousness, and as the JOVS brand, we are committed to addressing matters with accountability and proactive support. Upon receiving your report of the issue, the JOVS brand team immediately initiated a dedicated follow-up process: we coordinated with the designated logistics provider in real time to verify the shipment status, and obtained official proof of delivery confirming the package was signed for at the registered shipping address. Throughout this process, we maintained consistent communication with you, proactively updating you on our progress and extending support to advance the resolution of your concerns. We remain willing to engage with you directly via our dedicated customer support channel to continue progressing toward a resolution. Your feedback is invaluable as it helps us refine our customer engagement practices, and we appreciate you bringing this matter to our attention. Sincerely, JOVS Customer ServiceTeam