JOVS is an innovative global personal care brand that was developed with a purpose of offering domestic and personal smart beauty devices to beauty lovers at all ages worldwide.We are the first business to consolidate hair removal and skin care. In fact, JOVS Venus Pro was so innovative a beauty product, a new sub-category of beauty products was created just for it: 'beauty tech'.
以上内容由商家自行提供，未经平台核实。JOVS Official（jovs.com）在 OK.one 的综合评分为 4.1 分（满分 5 分），基于本站收录的 408 条用户评价，属于美丽与健康分类，口碑良好。83% 的评价为 4 星及以上，13% 为 1 星；商家回复了 85% 的差评；评价主要围绕产品、客户服务、质量。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and effectiveness of the advanced skincare devices, noting visible improvements in skin texture, firmness, and overall appearance. Users consistently mention that the customer service team is exceptionally responsive and provides prompt resolutions whenever inquiries or technical questions arise. Though some reviewers experienced hardware malfunctions, such as lights or remotes stopping working after a few months of regular use. A few other people also felt that certain items were completely ineffective or that customer care failed to address their specific problems properly.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。I have been loyal customer of Jovs since I bought the LED face masks. I recently bought the short which didn’t meet my expectations at all , the size was way too big and it didn’t even generate pulse . I contacted the customer service department and responded swiftly and now awaiting for the replacement.
The EMS shorts are great quality and comfortable. The controller didn't work first time, but the service team were amazing to deal with and responded quickly and effectively.
JOVS customer service has provided excellent support for my Core Energy EMS Body Shaping LED Light Therapy Belt. The combination of heat, light and EMS in one product is amazing.
Dear Michelle, We are sorry to hear you had such a disappointing experience. After thorough checks, we cannot locate any order under your name in our official system. If you are a genuine customer encountering product‑related issues, please reach out to our support team at [email protected] with your order number or purchase email, and we will promptly assist you to resolve your concerns. Best regards, JOVS Customer Service Team
All I asked for was a simple invoice. Somehow, this has required nearly a dozen emails, with the same information being requested over and over again, while they continue to pretend they do not understand what I am asking for. At this point, I genuinely cannot tell whether they are incapable of understanding a very simple request or just hoping I will eventually give up. Either way, it is an impressive level of incompetence. I cannot imagine having an actual issue with my device and then having to deal with this customer service team again. Frankly, after this experience, I would rather throw the device in the bin than contact them for support. They have managed to make such a ridiculously simple request so unnecessarily frustrating that I will definitely never purchase anything from this company again.
Dear Customer, We are truly sorry for the frustrating experience you encountered when requesting your invoice, and we sincerely apologize for the inconvenience caused to you. We have checked your case and confirmed that your invoice has now been sent to you. Generating an official invoice requires certain processing lead‑time, and we appreciate your patience on this. Please kindly note that our products come with a 1‑year manufacturer warranty. An official invoice is not required as warranty proof. You only need to provide your original store order number for us to validate your warranty service. We take customer service very seriously. We would welcome the chance to make this right for you. Best regards, JOVS Customer Service Team
JOVS’s response actually confirms the central point of my review. This is a genuine JOVS product. There has never been any suggestion that it is counterfeit or that it is anything other than a JOVS Red Light Therapy Wireless Panel. Yet JOVS’s position is that it will not stand behind its own product unless I can prove that I purchased it through one of its designated official sales channels. Whether I purchased a genuine JOVS product directly from JOVS, through Amazon, or through another legitimate retailer does not change who manufactured the product or whose name appears on it. I also want to clarify JOVS’s statement that it “verified” the unit was not purchased through an official channel. What JOVS actually established during our correspondence was that it could not locate my purchase in its own system using the information I was able to provide. I no longer have the original order information and cannot confirm where it was purchased. An inability to locate an order in JOVS’s system is not the same thing as establishing where the product was purchased. My concern remains very simple: this JOVS product failed after approximately a year, and despite video evidence of the failure, extensive troubleshooting, multiple attempts to identify the unit, and even my offer to send the actual product back to JOVS for inspection and repair, JOVS would not repair or stand behind the product. That is precisely the experience I believe prospective JOVS customers should know about.
I have had an issue with the neck and chest mask. The controller stopped working. Contacted customer service and I am waiting on new controller. Otherwise, have enjoyed the face mask.
After a few months half the lights went out on the mask. It was presumably a wiring problem since half the lights went out all at once. Life was very busy and very hard, I couldn’t babysit another customer care experience, before I knew it the warranty was up.
Thank you for taking the time to share your experience with us. We sincerely regret that you encountered issues with your device and for any frustration this may have caused. All purchases made through JOVS official channels are covered by a 1‑year manufacturer warranty. We consistently uphold our warranty commitments to address genuine quality‑related failures within the valid warranty period. Even for units whose warranty has expired, our customer support team is prepared to offer feasible alternative after‑sales options wherever possible. Regrettably, we could not retrieve any corresponding purchase record under your profile within our internal system. If you completed your purchase via an official JOVS store, kindly contact our customer support team at [email protected] and provide your order number or purchase‑associated email address. Our team will then review your case and assist you accordingly.
I received a defective product but contacted customer service immediately and they are very quick to reply. They are sending me a replacement and I will return to update my review once I get the new shorts and determine whether they work for me.
I have a JOVS Red Light Therapy Wireless Panel that stopped charging and became completely unusable after approximately a year of use. I initially contacted JOVS expecting what I thought would be a fairly straightforward customer service experience. I tried multiple charging cables and adapters without success and, at JOVS's request, sent them a video showing that the unit would not charge or respond. The problem is that I no longer have the original order number and cannot confirm where the unit was originally purchased. I was completely upfront with JOVS about that. I provided the name and email address most likely associated with the purchase, searched the device for a serial number, offered to send photographs and any identifying information on the unit, and even offered to send the actual product back to JOVS so that their technicians could inspect and repair it. None of that was sufficient. After a lengthy exchange with customer service, I was ultimately told that JOVS would provide no repair, technical support, or replacement unless I could prove that the product had been purchased directly through the JOVS official website. Their proposed solution was for me to purchase another JOVS unit for approximately $193 after a 15% discount. They also offered to include a small complimentary gift. I appreciate that JOVS responded promptly to my emails, and I understand that I could not provide the original order number. What I find disappointing is that there appears to be no alternative process whatsoever for JOVS to stand behind an authentic JOVS product when the original purchasing information is unavailable, even when the customer is willing to send the defective product directly to the company for inspection and repair. What makes the experience particularly surprising is that JOVS publicly promotes its warranty and customer support, and many reviews here describe excellent experiences in which JOVS quickly replaced products that developed problems. Unfortunately, my experience has been very different. I gave JOVS numerous opportunities to find a practical solution before writing this review because I would much rather have been able to say that the company ultimately stood behind its product. If JOVS does reconsider and resolves the problem, I will gladly update this review to reflect that as well.
Dear John, Thank you for taking the time to share your feedback. We truly regret to hear about your unsatisfactory experience with your JOVS Red Light Therapy Wireless Panel. JOVS always strives to honor our official‑policy‑based after‑sales support for all products purchased from our authorized official stores. After verification, we are unable to locate your purchase record in our official system, as this unit was not bought from JOVS official channels. Our warranty service applies to products purchased via our official authorized outlets within the valid warranty period. We have escalated your case to our senior support team for further communication. Our team will reach out to you to explore feasible options. We appreciate your support for JOVS and value your perspective. Best regards, JOVS Customer Support Team
The EMS shorts are DANGEROUS!!!!! I got a serious burn on my backside and JOVS handles it like a joke. They have the absolute worse customer service and do not take injuries like this seriously.
Dear DebCor, We are truly sorry to hear you experienced discomfort after using our EMS Toning Shorts and we take reports of skin‑related concerns very seriously. All JOVS products undergo strict quality inspections and have passed relevant safety certification tests before leaving our factory. Skin discomfort in rare cases can be triggered by factors such as improper operation or excessively dry skin during EMS usage. We have escalated your case to our senior customer support team to conduct thorough follow‑up and work toward a proper resolution. Our team will get in touch with you for further details. We value every customer’s safety and experience deeply. Thank you for your feedback. Best regards, JOVS Customer Support Team
Customer service was quick to respond and offered troubleshooting advice for my particular issue. My neck and chest mask remote wasn’t holding a charge so they offered to send me a brand new replacement. I can’t speak yet on the results from using the products (I purchased the EMS Face Mask and the Neck and chest Mask), but so far I like them.
I purchased the 4D laser face mask and liked it so much that I purchased the new 6D version. Unfortunately after just a few months of use, the red light device was not activating. I contacted customer service and once it was clear that the problem was not fixable, once I wrote an honest review, Jov's offered to send a new device without me having to go through the hassle of sending the broken one back. That is what I consider good, efficient service.
The service and support is second to none. One email with a short video showing the issue and they straightaway sent through a replacement item. The fact that there was an issue was a little disappointing (hence the 4 out of 5 stars), but the masks do get a lot of use.
I had an issue with my JOVS Venus Pro, as it suddenly stopped producing the IPL flashes even though the device was turning on normally. I contacted customer service, and they were very helpful and responsive. They quickly identified the issue as a quality problem and offered me a replacement. I really appreciate how smoothly they handled the situation and how willing they were to help resolve the problem. I’m looking forward to receiving my replacement and being able to use my JOVS again. Thank you for the great customer service!
The product is not built to last. Results are great- less swelling and great product absorption.
Customer service was quick to help with concern. Good product
I got the JOVS EMSToning shorts. unfortunately, I got a faulty product. I have been working with customer service to resolve the issue. And as of right now, they said that they are going to send me a new product. I will say that the customer service has been awesome, they have responded very quickly and have helped to resolve my issue of the shorts, not working,so far. I'm really excited to get a working pair of shorts and I will be sure to give a review once I am able to use them.
Customer service is amazing! Helped me through a painful product return and made it very easy. I hope the products are as good as there Customer service 🙏 ive already ran into an issue, the underwear touch buttons ceased. I just hope that it works after all of these headaches lol Ill keep you posted!
I am extremely disappointed with this purchase. I paid $229 for the EMS toning shorts product, and after trying the shorts and testing the different settings, the only area where I can actually feel anything working is around my inner thigh area when using only one Mode M4. The other areas or setting do not appear to work at all. Another major reason I purchased this product was because it was advertised as FSA approved/eligible. I have since had issues with that claim, which makes this experience even more frustrating. For a $229 product, I expected something that actually functions as advertised. I contacted the company requesting to return the defective item for a full refund, no response to my first two emails. A week later I received a response but have been getting the runaround about returning the defective product. Based on my experience, I cannot recommend this product or this company. Between the apparent defective functionality and the concerns I have regarding the FSA advertising, I regret this purchase. Buyers should do their research before spending this much money. I simply want to return the product and receive a full refund for something that simply doesn’t work!
Dear Customer, We truly regret to hear your disappointing experience and we take your feedback very seriously. Regarding the FSA eligibility, many of our customers successfully use FSA for purchase. We noticed your order was completed via PayPal, which may explain the reimbursement issue you encountered. All of our EMS toning shorts go through strict factory quality inspection before shipment. The lack of sensation in certain areas may be related to wearing fit and usage operation. Our dedicated support team has been assigned to look into your return‑refund request. Please kindly check your email inbox for further follow‑up messages from us. We will work with you to resolve your concerns promptly. Best regards, JOVS Support Team
共 408 条符合条件的评价
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