JOVS is an innovative global personal care brand that was developed with a purpose of offering domestic and personal smart beauty devices to beauty lovers at all ages worldwide.We are the first business to consolidate hair removal and skin care. In fact, JOVS Venus Pro was so innovative a beauty product, a new sub-category of beauty products was created just for it: 'beauty tech'.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and effectiveness of the advanced skincare devices, noting visible improvements in skin texture, firmness, and overall appearance. Users consistently mention that the customer service team is exceptionally responsive and provides prompt resolutions whenever inquiries or technical questions arise.
Though some reviewers experienced hardware malfunctions, such as lights or remotes stopping working after a few months of regular use. A few other people also felt that certain items were completely ineffective or that customer care failed to address their specific problems properly.
I had an issue with a remote replacement that was acting up. Jov’s understood the problem and has acted on it immediately. This is for the mask that I purchased from them. It is a laser type red light therapy which I use everyday so Jov’s knew I wanted a new replacement quickly and they did just that. I should receive it in a couple of days. This company is one you can count on and I will continue to purchase some other items which I have my eye on and I don’t have to be concerned about customer service.
I purchased the red light mat, and it is a remarkable product. It only lasted about 9 months and I am currently in the process of a warranty exchange. It has a one year warranty and hopefully it was just a defective unit and they will be exchanging under warranty.
So far customer service has been very responsive and helpful.
Hello. I am writing today to thank JOVS for their reply to my warranty replacement of my neck RLT/NIRT mask. I believe this mask and my face mask have been really helpful in my facial/ neck routine. SO, when all of the sudden some of the lights stopped working in my neck mask, I contacted them. I was instructed in what needed to happen to get a replacement neck mask. I followed their procedure (contact their website warranty email due to the 1 yr.warrranty,and sent in reqired video of the problem and now will receive a replacement neck mask. I am very thankful and am looking forward to receiving my replacement. I also look forward in the future to purchase some of their other products.
I'm having a good experience with JOVS customer service. They're handling my issue professionally and responding within a reasonable timeframe. The support is helpful and straightforward.
I had an exceptional experience with JOVS customer support this afternoon. The representative I spoke with through chat was incredibly helpful, patient, professional, and genuinely attentive to my concerns.
What stood out most was the level of care and effort put into helping me. I never felt rushed or like I was receiving generic responses. My questions were addressed thoroughly, communication was clear, and the entire interaction made me feel valued as a JOVS customer.
I already enjoy JOVS products, but customer service like this makes me feel even more confident purchasing from the company. Great products are important, but the way a company treats its customers matters just as much — and today JOVS absolutely delivered.
Thank you for providing such an outstanding customer service experience. This is exactly the kind of support that builds long-term customer loyalty. Five stars without hesitation! ⭐️⭐️⭐️⭐️⭐️
I had an issue with the adapter to my JOBS shorts, I emailed Customer Support received an immediate response and solution to the adapter. I’m very pleased with their response time. I am very pleased with the product. It is very good and highly recommend it.
I love this product. I feel like it really makes a difference with skin tone and fine lines. people have mentioned that my skin looks great. I had an issue with the remote and they were quick to respond and help me get to the bottom of the issue. I really appreciated that.
UPDATE: JOVS agreed to issue a full refund if I would take down my previous review. I told them I would not take it down but will update the review. I received the full refund back to my credit card this mrng, so per my agreement with them, I am updating my review to my issues resolved. as of 9/21/2026.
BUYER BEWARE — “60-DAY REFUND” POLICY WAS NOTHING LIKE I EXPECTED
I am absolutely disgusted with my experience with JOVS. In my opinion, the way this company advertises its “60-day refund” policy is extremely misleading based on what happened when I actually tried to return my purchase.
I ordered JOVS EMS shorts on September 4 and received them on September 14. I opened the package, immediately realized the shorts were going to be too large for me, and emailed JOVS Customer Service THAT SAME DAY requesting a return.
I did not wear them. I did not use them. I did not damage them. I contacted JOVS immediately upon receiving and inspecting them.
Then I heard NOTHING.
After waiting two days, I contacted them again on September 16 and told them that I was prepared to dispute the charge with American Express. Amazingly, that finally got a response.
They asked me to send photographs of the product, which I immediately provided. Then came the unbelievable part: JOVS told me that because I had OPENED THE ORIGINAL PACKAGING, I could not receive a full refund.
Seriously?
HOW IS A CUSTOMER SUPPOSED TO DETERMINE WHETHER A PAIR OF SHORTS FITS WITHOUT OPENING THE PACKAGE?
Why prominently advertise a 60-day refund if a customer who contacts you on THE VERY DAY THE PRODUCT ARRIVES cannot return it for a full refund simply because they opened the package to inspect it?
Their proposed alternative was equally outrageous: I was told that I could keep the product for the required period and later return it for only 30% of what I originally paid.
So I am apparently supposed to keep shorts that I already know are too large and that I cannot properly use, wait, and then accept a fraction of my money back?
Absolutely not.
I purchased this product relying in part on the advertised refund policy. Had I understood that merely opening the packaging to determine whether the shorts fit could prevent me from receiving a full refund, I WOULD NEVER HAVE PURCHASED THEM.
What makes this experience even worse is that my original return request seemingly went unanswered until I mentioned disputing the charge with American Express.
I have now disputed the charge with American Express and provided the circumstances surrounding this transaction.
In my opinion, JOVS needs to make the limitations of its advertised “60-day refund” policy PROMINENTLY AND UNMISTAKABLY CLEAR BEFORE A CUSTOMER PURCHASES, not after the customer has paid, received the merchandise, opened the package, and attempted to return it.
This experience has left me feeling completely misled as a consumer. A “60-day refund” advertisement should not require customers to discover major restrictions only when they actually try to obtain the advertised refund.
BUYERS: PLEASE BE EXTREMELY CAREFUL BEFORE ORDERING FROM JOVS. Read every word of the return policy, take screenshots of the advertised refund offer, and understand exactly what they will and will not refund BEFORE giving this company your money.
I will never purchase another product from JOVS, and based on my experience, I absolutely cannot recommend this company.
JOVS Official 回复2026-09-22
Dear Customer,
Thank you for sharing your feedback. We sincerely regret that your experience with our JOVS EMS shorts did not meet your expectations.
Our return policy is clearly published on our official website and product page prior to purchase, outlining the terms and conditions for returns. Our customer support team has been actively following up on your case and communicating with you throughout the whole process. We have reviewed your order thoroughly and your issue has now been resolved.
We always strive to deliver great service and fair policies for every customer. If you have any further questions, please feel free to reach out to our support team anytime.
Best regards,
JOVS Customer Support Team
The customer service experience was outstanding. My mask was defective, and they replaced it promptly. I am highly impressed with the level of customer service provided.
I had an excellent experience working with customer service. They went above and beyond to help resolve my issues and did it in a very timely manner. Highly recommend this company.
I’m so excited about this product! I’ve been doing facial exercises manually for quite some time because I truly believe in the benefits of strengthening and activating the muscles in the face. So when I discovered the JOVS EMS Lifting Mask, I was super excited to find something that could help me do this so easily!
I’m still early into using it, but I love how simple and convenient it is. The EMS stimulation targets the muscles in the high-cheek area, which is exactly what I was hoping for. I’m excited to see how my face responds with consistent use and truly believe there is a lot of potential in using EMS to help lift and strengthen facial muscles.
I also had an issue with one of my EMS units shortly after receiving the mask, and I have to say the customer service was 10/10. They responded quickly, listened to the issue, and offered to send me a brand-new replacement without requiring me to return the original. That kind of customer service is rare and made me feel very confident in the company.
I’m really looking forward to continuing to use my JOVS mask and seeing the results over time. So far, I’m very impressed with both the product concept and the customer service! ❤️
I contacted support regarding my hair removal device which i was having trouble with, and they offered to replace it for me.
The device previously made a big difference in my hair growth so i am happy i will be able to continue using the new one.
Their support team is great and will find a solution which gives me peace of mind when ordering any product from them.
First I would like to say I love my 6d mask I purchased and above all the customer service! I had an issue with my mask and customer service was so easy to contact from their website chat. There was no wait time and we were able to fix my problem easily and fast! Thank you so much Jov !
Offer to replace the mask after confirmed defect, I will wait to see how far will take to the new one arrived, I receive the shorts previous and had no problem with that, works good, arrived well and well packaged, the mask I had a lots of problem but waiting to see how the new will arrive and I will definitely come back and do a review on that, I hope I can come back and do a 5 stars like I would if was only the shorts.
Ive had a really positive experience with Jovs, both with the product and their Customer Service team. They have been very helpful, easy to deal with and super responsive.
I've also been very impressed with the Jovs mask. With consistent use, I've noticed a definite improvement in my skin and I'm really happy with the results. Great product, excellent customer service. Highly recommend.
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