I have loved my re light products from…
I have loved my re light products from JOVS and their customer support has been excellent!
关于 JOVS Official
数据更新- 网站
- jovs.com
- 分类
- 美丽与健康
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 371 条评价
- 差评回复率
- 85%（46/54 条）
是 JOVS Official 的所有者？ 免费认领此主页，验证后即可回复客户评价。
商家自述
JOVS is an innovative global personal care brand that was developed with a purpose of offering domestic and personal smart beauty devices to beauty lovers at all ages worldwide.We are the first business to consolidate hair removal and skin care. In fact, JOVS Venus Pro was so innovative a beauty product, a new sub-category of beauty products was created just for it: 'beauty tech'.
以上内容由商家自行提供，未经平台核实。JOVS Official靠谱吗？
JOVS Official（jovs.com）在 OK.one 的综合评分为 4.1 分（满分 5 分），基于本站收录的 408 条用户评价，属于美丽与健康分类，口碑良好。83% 的评价为 4 星及以上，13% 为 1 星；商家回复了 85% 的差评；评价主要围绕产品、客户服务、质量。数据最后更新于 2026-10-24。
评价综述
AI 生成Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and effectiveness of the advanced skincare devices, noting visible improvements in skin texture, firmness, and overall appearance. Users consistently mention that the customer service team is exceptionally responsive and provides prompt resolutions whenever inquiries or technical questions arise. Though some reviewers experienced hardware malfunctions, such as lights or remotes stopping working after a few months of regular use. A few other people also felt that certain items were completely ineffective or that customer care failed to address their specific problems properly.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
I’ve been using JOVS 4D mask for almost…
I’ve been using JOVS 4D mask for almost a year. It’s wonderful! My skin has improved. I had some lights go out in the mask, sent an email and they are shipping me a new mask with no questions! Great customer service. Recommend 10/10!
I had an issue with defective hardware…
I had an issue with defective hardware on my JOVS 4D Mask, but their customer service was excellent. They were reaching almost daily to find out whats the root cause of the malfunction. The responses were quick, very helpful and professional, and made sure the issue was taken care of. I really appreciate how they stood behind their product and made the experience a positive one. Highly recommend!
I recently ordered a pair of Jovs shorts
I recently ordered a pair of Jovs shorts and couldn't get them to function properly as one side would spark, but the other side wouldnt. I reached out to customer support and they were very proactive in resolving the issue. They sent another pair to cover the faulty one. I loved that they aim to keep their customers happy!
Outstanding Customer Service and Great Results
I had a very positive experience with JOVS. I needed assistance outside of normal business hours, and the JOVS Care team responded promptly and efficiently. They were helpful, professional, and resolved my issue without any pushback, which I truly appreciated. As for the product itself, I have definitely noticed a difference since using it. One unexpected benefit has been improvement in my sciatica pain, which has been a huge plus for me. Overall, I’m very happy with both the customer service and the product, and I would highly recommend JOVS to others.
Customer Service 100%
My new EMS shorts had a defect after a couple of years, when I asked the chat for help, they watched the video and immediately agreed to send me a new product. This is a costly product and it was very disheartening, so it is good to see they care about quality and the customer. Customer service 100%!
Wow I’ve never seen such fast replies…
Wow I’ve never seen such fast replies when I had an issue with the power unit! Hats off to the team at JOVS!! Thanks for the amazing service
Neck mask
I had an issue with my remote and needed help troubleshooting it. The customer service team was absolutely wonderful! They were thorough, responsive, and quick to reply every step of the way. They were readily available, patient, and genuinely focused on resolving the issue rather than just responding quickly. It's refreshing to experience this level of customer service. They made what could have been a frustrating situation easy and reassuring—excellent support and a team that truly cares about their customers. Highly recommend!
I'm very satisfied with JOVS redlight therapy bag pro
I have used medical laser for a couple of years to treat pain and inflammation, and I have very good experiences from that. The medical laser I have is great for pain in specific joints etc but it only has 3 diods so it's not really feasible for full body treatment. For the light to penetrate deeper I wanted a bag that had longer wavelengths than 850nm (medical laser is 904 nm) and Jovs therapy bag pro has that, (up to 1200 nm). It's expensive, but not as expensive as the medical laser 😅 However you can get a similar effect of the bag if you use it for a longer time since it is the energy (joules) that count, which is dependent on effect and time. The delivery was fast (in Europe at least), but unfortunately upon delivery there was a glitch in the face panel, causing it to flicker when I moved. I reached out to customer service (who answers fast) and after a couple of emails with trouble shooting and filming, they concluded that it actually was a manufacturing issue, not just me not being able to connect the cables properly 😅 And they will send me a new replacement, so I'm satisfied with the customer service as well! The rest of the bag was good quality, and powerful! Not many actually "feels" the laser light, but I do, especially on the places where I'm in pain. I had to cut my first session short since I felt it was a bit much 😅 You should start with shorter sessions and prolong them over time, but I didn't think it would matter if I did a longer sessions from the start, but I was wrong! 😅 So I'm overall happy with the product, both performance and quality (apart from the glitching face panel of course) and I had a very good experience with their customer service. I would recommend buying the therapy bag pro to anyone having pain in their body and/or joints!
Dead butt syndrome - can this product help?
I like the shorts. I’ve had them for a month. I don’t see any changes yet and also working out with intensity on glutes. A replacement was needed as 2 of the signals stopped working. I followed instructions on exchange and still needed to upload video for verification. The exchange process took about a week.
JOVS laser face mask service
JOVS customer service was very reactive and offered prompt assistance after reviewing the issue at hand. I have the laser face mask which I am generally happy with - there is technical glitch which is being dealt with via replacement.
Experience with red light dryer
I received my red light dryer a few weeks ago and really enjoyed using it. Made my hair soft. Too soon to notice results. This morning the product stopped producing red light. Thankfully I spoke with customer service and sent them a video and after sending the video and showing that it no longer works they were very helpful and will be replacing with the same product. Couldn’t be happier with the customer support. Thank you.
Initial device stopped working after 2…
Initial device stopped working after 2 uses. After contacting customer services and showing the product not working, they've moved to resolve things quickly. My Jovs face mask is amazing and I'm hoping once replaced the hair care item will be as useful with similar strong results.
Good product and a very good…
Good product and a very good experience; it works very well. 👍
Jovs is the absolute best customer…
Jovs is the absolute best customer service department that I have ever dealt with! They were attentive and concerned when I wrote to them regarding an issue I am having with my Jovs laser mask, answering my email immediately! They are resolving my problem swiftly and I can’t wait get my new mask so I can continue using it and continue getting the results that I am seeing because of using it! I recommend that everyone who is shopping for a laser mask use jovs as you will not be disappointed!
Exceeded My Expectations
One of the products had a defect after 6 months of use, the neck and chest mask to be exact. I reached out to JOVS and their response was immediate! They offered to ship out a new one once I provided them with a photo of the defective one. It is very rare to have a company resolve an issue so quickly. I honestly thought I would have to repeatedly reach out them. They exceeded my expectations!
Great customer service
I had bought the EMS toning shorts a couple of months ago. When I first received them they didn't seem to be working. I reached out to customer service and they helped right away, advising me I had to use them without underwear because they need direct contact with skin, and suggested to use some lotion. That works. A couple of months later, they stopped working altogether. Again I reached out to customer service, answered their questions and sent a short video. They quickly offered to send a replacement without any hassle of returning the original. I hope the replacement lasts a lot longer than a couple of months, but I am very impressed by the customer service.
My neck LED light broke
My neck LED light broke, and when I called JOVS they had my account already pulled up from my phone number. They asked for a video of the malfunction. I sent them one and they got back saying they’d send out a new one. I have not received it yet, but of course when I do I would say excellent customer service.
The EMS shorts
The EMS shorts I received had a manufacturing defect, which was frustrating at first. However, the customer service experience completely turned things around. The team was friendly, responsive, and genuinely committed to helping me. They addressed my concerns promptly and provided an excellent solution. While I wish the shorts hadn't been defective, the outstanding support I received gave me confidence in the company and its commitment to customer satisfaction.
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️ I genuinely cannot say enough good things about both my JOVS EMS shorts AND the customer service I’ve received from this company. First and foremost — the product actually works. I’ve been using the EMS shorts consistently and I am truly happy with the progress I’m seeing. I was skeptical going into it, as I think most of us are with products like this, but I can absolutely tell a difference and have been really excited about my results. Recently, I did run into an issue with the remote/controller. One mode was working, while the others either weren’t activating correctly or would shut down. I contacted JOVS customer support, explained exactly what was happening, and even sent them a video. This is where JOVS really impressed me. Rather than making me jump through hoops, they acknowledged that there was a quality issue with the remote, apologized, and immediately offered a solution. They are sending me a brand-new replacement and aren’t even requiring me to go through the inconvenience of returning the defective one. THAT is customer service. Things occasionally go wrong with electronics — what matters to me is how a company responds when they do. JOVS stood behind their product and made the situation right quickly and graciously. Between the actual results I’m seeing from the EMS shorts and the way their customer service team handled my issue, I feel even better about my purchase now than I did before. I would absolutely purchase from JOVS again. Great product, noticeable results, and a company that actually stands behind what they sell. ❤️
Megelin
CurrentBody
Erythroslight
Omniluxled
Nuvio Recovery
Eluraskin
Sculpiflex
iRESTORE