Lensabl

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Our records show that we reached out to you via email on January 20 to inform you that we were unable to fulfill your order because the contacts brand you selected did not match the brand on your prescription, and your prescription was expired at the time of purchase. In that email, we provided options to help resolve the issue, including updating your order to match your valid prescription or assisting you in obtaining an updated RX. We did not receive a response regarding how you'd like to proceed, and as a result, no refund was issued since a cancellation was not requested. If you would still like to cancel your order and receive a refund, please reach out to our support team if you haven't already, and we’ll be happy to assist you. Please note that if a dispute has been filed with your bank or payment provider, you will need to contact them to lift the dispute before we can issue a refund. Otherwise, we will need to go through the dispute process, which will delay the refund. We completely understand your frustration, and our goal is always to provide clear communication and a seamless experience.