Great mandarin learning platform!
Great mandarin learning platform! My daughter absolutely loved this interactive online learning.
关于 LingoAce
数据更新- 网站
- lingoace.com
- 分类
- 教育与培训
- 所在地
- 新加坡
- 状态
- 待认证
- 近 12 个月
- 195 条评价
- 差评回复率
- 93%（98/105 条）
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+65 31051163 (hotline) / +6591787124 (WhatsApp) Daily 10am - 9:30pm (GMT+8)[email protected]lingoace.com
商家自述
Connect global young learners to future possibilities LingoAce is a Singapore-headquartered EdTech company that offers authentic, interactive, and effective Chinese, English, and Math classes to young learners aged 3 to 15. With a network of more than 9,000 professionally certified teachers, LingoAce has served over 730,000 learners and delivered more than 27 million classes across 214 countries and regions.About usWhy UsLearning experienceSign up for free trial
以上内容由商家自行提供，未经平台核实。LingoAce靠谱吗？
LingoAce（lingoace.com）在 OK.one 的综合评分为 3.7 分（满分 5 分），基于本站收录的 465 条用户评价，属于教育与培训分类，口碑一般。72% 的评价为 4 星及以上，19% 为 1 星；商家回复了 93% 的差评；评价主要围绕使用体验、产品、客户服务。数据最后更新于 2026-10-24。
评价综述
AI 生成Reviewers had a great experience with this company. Parents frequently mention that the teachers are exceptionally patient, engaging, and capable of capturing children's attention through fun stories and games during lessons. Families truly appreciate the interactive online platform and customized curriculum, noting significant improvements in children's spoken confidence and overall language learning progress. Some reviewers were not happy with the communication, mentioning persistent difficulties with customer support responsiveness and frustrating scheduling issues after purchasing packages. A few people also felt that aggressive sales practices, unhelpful administrative responses, and annoying follow-up calls created an unnecessary hassle during their journey.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Perhaps could improve my kid's language…
Perhaps could improve my kid's language skill when there is a test and review/refreshment of last lesson in every session. Thank you so much..
We only started the first class
We only started the first class, and we have not yet seen the teaching effect. The atmosphere in the classroom is too calm.
Interactive and Fun
Interactive and Fun! Teacher is patience, precise to pronunciation despite the fact that it is an online class and encouraging. My daughter enjoys the lesson, only side note is some of the lessons are rather easy
LingoAce 回复2021-02-19
Dear parent, thank you for your feedback. We believe in leveraging technology purposefully whilst ensuring the learning remains authentic. We are glad to hear our learners are engaging well. The lessons are developed to build a strong Chinese foundation over time, so do stay tuned for more:)
Free trial was good, but service is questionable
We did the free trial class for my five year old, he did enjoy it and the teacher was very nice, but there were a lot of technical issues. The app screen on iPad kept freezing while voices continued, the other kids were having connectivity issues too, they had to keep signing in and out to refresh the app. Pricing is a bit expensive too, even for their packages, especially considering this is an online class with multiple kids at the same time, so it's not even 1 to 1. Lastly, my biggest issue is how the teacher followed up with me. At the end of the class she told us parents that she would be sending us feedback regarding the performance of our kids, but she never did. Instead, she just asked me how my son felt about it and proceeded to try and sell me the packages. After several back and forth, I eventually told her we've decided to enrol in a local physical Chinese school instead of doing online classes. She tried to explain the disadvantages of a physical school, but without even giving me time to listen to her message and respond, she immediately went on to say unfortunately the special package is only for today and since I've decided not to proceed, it won't be available anymore even if I decide to join in future. I feel like that is very passive aggressive and hard selling, not even giving me a reasonable timeframe to consider? Perhaps your teachers need to be trained better in customer service.
LingoAce 回复2021-01-22
Dear Parent, we apologise for the above experience with our service crew. We endeavor on delivering classroom experiences that assist both learner and parent on the language learning itself, and are sorry for these unpleasant encounters. We'll be reaching out via TrustPilot - may we get more context e.g. the name of the service staff, user ID, so that we can trace and review these anomalies in terms of service delivery and connectivity to prevent future occurrences? Thank you for bringing these to our attention and hope to have an opportunity to resolve these valid pointers.
I am very happy to have my child…
I am very happy to have my child enrolled in the class, the teacher and counselor are very nice and provide adequate feedback for study progress, program activities and send us reminder.
LingoAce 回复2021-01-25
Dear Parent, thank you for your feedback. We are glad to have this opportunity to partner with you and your child's Chinese language learning journey! We'll aim to further improve on the experiences moving forward
My children have fun
I'm glad to register my children to LingoAce, they really have fun to learn Mandarin with this method. Previously, they don't like to learn it at school. Even they have to start from beginning but still it is better than they only play gadget during the pandemi.
LingoAce 回复2021-01-18
Dear parent, thank you for giving us this opportunity. We believe that Mandarin learning can be effective, engaging and authentic too! Stay safe!
the learning system is very fun and…enjoyable
the learning system is very fun and enjoyable, so you don't get bored easily. My advice is to improve the teacher's English speaking quality again.
LingoAce 回复2021-01-18
Dear parent, we have taken this feedback onboard and will be reviewing this aspect closely. Meanwhile, thank you for giving us an opportunity to continue improving on the learning experience.
Teacher is great but
Teacher is great! But lesson is a bit pricey
LingoAce 回复2021-01-18
Dear parent, thank you for your feedback on our teachers! We never stop improving and investing in our quality teacher hires and in-house training, courseware design, and services. We'll aim to continue delivering worthwhile learning experiences here at LingoAce!
I like ir
I like ir, but is tooo easy
LingoAce 回复2021-01-09
Dear Xinxin, thank you for sharing this feedback. Our Learning Advisor will be in touch shortly to review the personalized learning plan for your child and provide recommendations accordingly. Thank you for sharing your inputs once again, as addressing every learner's needs and goals is critical to us too.
Every menu in the apps are easy to…
Every menu in the apps are easy to understand and explore. Help parents to checked how the kids are studying while parents cannot accompany with "playback" menu.
LingoAce 回复2021-01-09
Dear parent, thanks for feedback. Our app and student portal are developed in-house so as to create a conducive learning environment for our young learners and also facilitate transparent sharing on the progress with our parents. We'll continue to improve on the user experience!
Online learning
My kids had a complimentary trial session each. We're satisfied with the classes generally. The trial teachers are professional. My concerns are: 1. complaint procedure, who to write to? I can't seem to see there is a general office line number; 2. how to do booking and when does a cancellation take effect? 3. what is the refund policy? I can't find those answers to my concerns on the website.
LingoAce 回复2020-12-31
Dear Parent, thank you for reaching out and your feedback on the trial session. We are in the midst of revamping our web for a more intuitive access to these valid enquires. Meanwhile, 1. We are contactable at [email protected] / +65-69786490 (Phone/Whatsapp, Singapore working-hours) 2. Bookings and Cancelations can be done via your Learning Advisors or directly under our student portal. Class bookings can be made 6 hours beforehand and cancelations are possible 2 hours before the start of class. 3. Details on our refund policy can be found under “Lessons transfer and Refund Policy” https://www.lingoace.com/rule/ Our Learning Advisors would be happy to assist with more details, so feel free to reach out!
Teachers are patient and kind
Teachers are patient and kind. This help the weaker learners and it boosts their confidence. However, it will be fantastic if there is an actual physcial assessment book that follows the moe syllabus for the teachers to teach accordingly and for the kids to complete and for parents to follow up.
LingoAce 回复2020-12-31
Dear Parent, thank you for sharing and we are glad to be able to inspire all our learners in their Chinese language learning journey. Our Singapore curriculum and homework/assignments are aligned to the MOE syllabus. The assignments are currently available online (versus pre-printed) as we update our materials to the latest news/trends for more relevant learning applications. We do appreciate the convenience with physical copies and will be sharing an update real soon!
Not bad but still need improvement
1. Tired many times for the payment through atome. In the end it is still not successful. Wasted a lot of time. 2. iPad voucher took more 3 weeks after the payment. Still pending... 3. The promoter is good and the response is quite fast. But after the payment, the learning advisors’ response is not timely.
LingoAce 回复2020-12-29
Dear parent, thank you for the honest feedback and patience with us. We are constantly implementing new tech to improve the experience of our users, but acknowledge such areas of needed refinements to streamline the processes. We apologise once again for the logistics held-up. Hope that we can continue to work together with you to help make LingoAce a better platform for children and deliver better service to parents.
Homework should be able to submit in PDF format
Software very friendly,Teacher is great! But homework submitting can be more efficient. The system should allow PDF format for submitting homework, one doc can cover all, without having to scan to multiple jpeg files.
LingoAce 回复2020-12-16
Dear Parent, thank you for suggestion. We are constantly improving our user experience - both students and parents - and are pleased to share that homework can now be submitted in PDF format too! Thank you once again for helping us make the LingoAce experience better
Nice and patience teacher
LingoAce 回复2020-12-11
Dear parent, thank you for sharing. We believe encouragement plays a big role to inspire the love for Chinese. We'll continue to refine the Chinese-learning experience at LingoAce
You can learn more from others
LingoAce 回复2020-12-11
Dear parent, we're sorry to hear that your experience has been less than ideal. We appreciate and have taken onboard this feedback to continually enhance the user experience for both parent and student.
Good for now
Thank you for getting back to me. I am sorry for the inconvenience. I am fully satisfied with the course outline. There was a little bit confusion at the beginning of the courses especially for the first couple of classes. I found out that the topic was the same with different episodes. After a few weeks, I realised that the topic usually keeps for 2-3 weeks which is good now. Please ignore my previous concern from last message. Thank you.
LingoAce 回复2020-12-16
Dear parent, thank you for your inquiry. Indeed, the topic changes approximately every month. Our learning advisors will share more details about the topics and duration across the learning journey!=)
Can i know if i need to pay to your…
Can i know if i need to pay to your Beijing agency, as i found this via WeChat. But i prefer if to pay USD to ur SGD acc?
LingoAce 回复2020-11-13
Hi Sc Lau, thanks for contacting us. RMB, USD or SGD payments are all possible depending on your currency preference. Your course consultant is able to best direct you accordingly, so do feel free to reach out
Would love for teacher to engage with…
Would love for teacher to engage with our child more and get her to speak up more. If teacher can speak at a slower cadence, that would be great.
LingoAce 回复2020-11-19
Dear parent, thank you for your feedback. Your inputs are certainly aspects that our learning advisors frequently seek after and share with our teacher, so you may rest assured that these aspects will be taken on-board and catered for given our small-class sizes. Thank you for helping us make the LingoAce experience for your child even better!
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