Lookfantastic（lookfantastic.ae）在 OK.one 的综合评分为 3.3 分（满分 5 分），基于本站收录的 197 条用户评价，属于美丽与健康分类，口碑一般。评价两极分化：55% 给出 4 星及以上，同时 36% 打了 1 星；商家回复了 100% 的差评；评价主要围绕产品、价格。数据最后更新于 2026-09-06。
综合356条评价，大多数评价者对整体体验还算满意。消费者经常提到在线商店导航简单，赞赏顺畅的下单流程和优惠折扣。人们也喜欢探索平台上丰富的护肤品牌选择和正品。 然而，一些顾客也抱怨配送费高和到货时出现意外额外费用。少数购物者提到订单经常被分成多个包裹，导致分别发货和额外收费。许多其他人经历了意外的配送延误或等待购买的商品最终到家时发现物品缺失。
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。我被要求重新订购被取消的商品，并且再次没有收到有关付款处理延迟的及时跟进。
Hello, We sincerely regret the repeated issues with your order and the lack of communication regarding payment processing. We are actively reviewing our procedures to prevent future occurrences. A message has been sent to your account. Kind regards, Liam
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Sue
延迟交货。交货时需额外付费。产品未全部交付。付款后取消项目。这是我第二次在网上全额付款（包括送货）后不得不支付额外的送货费用。
Hello, We are concerned to hear about the delivery issues, additional charges, and missing items. We are actively investigating these problems to prevent future occurrences and improve our service. A message has been sent to your account. Kind regards, Liam
登录和付款非常简单。而且折扣力度很大而且直接！好好享受！
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Sue
Hello Souad, We are concerned to hear about the billing discrepancy you experienced. We are actively investigating this issue to understand what occurred. A message has been sent to your account. Kind regards, Liam
很棒的网站导航，清晰的产品和通常快速的交付
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Sue
订单被取消，10 天后仍在等待我的退款
Hello Thank you for leaving your review. I am sorry to hear that on this occasion your order could not be completed, and I appreciate the disappointment this must have caused to you. I have sent you a message via your account to help resolve this matter. Please may I kindly ask you to take a look at this when you are able to do so? Kind Regards, Kayleigh
没有收到我订购的任何产品🙈我的整个订单已取消
Hello Shahzaadee, We are truly sorry your order was cancelled. We are looking into this issue. A message has been sent to your account. Kind regards, Liam
轻松搜索 很大的折扣 交货快捷
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Sue
我对这个网站的体验非常令人失望。我订购了几种昂贵的护肤品并支付了高价，希望得到适当的处理和服务。 尽管交货时间预计只需 2-3 天，但由于运输条件不当，一半的产品到达时非常热。这些产品应采用温控包装运输，因为过热会影响其质量和有效性。考虑到它们的价格是多么昂贵，这是完全不能接受的。 更糟糕的是，剩余的产品从未到达。每次我联系客户服务时，我都被告知它们将“明天”发货。经过一再的拖延和借口，我最终被告知这些商品实际上已经缺货了。 这是我经历过的最糟糕的网上购物经历之一。糟糕的产品处理、误导性信息和缺乏透明度使得整个过程令人沮丧。我永远不会再从这个网站订购，即使价格降低了 50%。 非常令人失望。
Hello Shk, Thank you for leaving your review. I am sorry to hear you have had an issue with your order being cancelled. I have investigated this and sent you a message to your online account. Please log in to your account at your convenience to receive my message. Regards, Leah
我从 Look Wonder 应用程序订购了 5 款 Caudalie 产品和 1 款 Nars 遮瑕膏，而支付运费显示需要 2-3 天。 第三天，我收到了一块砖大小的包裹，只收到了 Nars 遮瑕膏。在应用程序中显示已发送。 来来回回联系了客服，他们让我填一张表格。因此，对于未发送的 2 件物品，我要求他们取消并退款，但已发送的物品从未到达我手中，我已向他们发送了证据照片。对于显示已发货但尚未到达的物品，尚不予退款。可怕的经历，请不要在这个网站上购买很多商品，他们处理不当，然后你将在来回的电子邮件中经历地狱。他们给我发了一个链接，显示我的物品已送达。
你好， 感谢你抽出时间留下评价。 我们很抱歉听到这个问题，并希望尽快解决。能否请你回复通过你的 TrustPilot 账户发送给你的请求？ 我们期待尽快解决此事。 此致问候， Stephen
喜欢各种各样的产品和最新推出的产品，灵活地使用优惠券代码进行快速折扣，这让我每次购物都感到惊讶。 但我不喜欢的一件事是，我支付了包括运费在内的物品费用，但当我收到送到我家的订单时，您再次收取运费，所以这对您的客户来说很烦人，让我犹豫不决。
你好， 感谢你抽出时间留下评价，我们非常重视并感谢你的意见。 我们一直在努力改进，提升你的购物体验，而这一切离不开你宝贵的反馈。 如果你有任何其他问题，请随时联系我们，我们很乐意提供帮助。 此致问候， Kayleigh
我联系客户支持取消订单。他们反应非常快。第一次取消并没有成功，但最终普里涅沙能够解决并完美地处理一切。非常感谢她的帮助！
你好， 感谢你的评价！ 收到忠实顾客这样的反馈，我们总是非常高兴。 你的反馈一直帮助我们维持和提升服务，团队听到你的美言会非常开心。 如果你有任何问题，请随时联系我们，我们很乐意为你提供帮助。 保重，祝你有美好的一天。 此致， Kayleigh
Hello, Thank you for taking the time to leave your review. We truly value your comments. We are always striving to improve and enhance your shopping experience, and we would not be able to do this without your valuable feedback. If you have any further questions, please do not hesitate to contact us, as we will be more than happy to assist. Kind regards, Natalia
到目前为止很完美，，，迫不及待地想收到我的订单，我确信我会在不久的将来订购更多💙
Hello, Thank you for taking the time to leave your review. We truly value and appreciate your comments. We are always striving to improve and enhance your shopping experience, and we would not be able to do this without your valuable feedback. If you have any further questions or queries, please do not hesitate to contact us, as we will be more than happy to assist. Kind regards, Natalia
提供了一个产品，我必须飞到伦敦才能得到它，它就像愿望成真一样到达了。
Hello, Thank you for taking the time to leave your review. We truly value and appreciate your comments. We are always striving to improve and enhance your shopping experience, and we wouldn’t be able to do this without your valuable feedback. If you have any further questions or queries, please do not hesitate to contact us, as we will be more than happy to assist. Kind regards, Natalia
该应用程序使用起来非常简单和愉快。而且品牌选择也很棒。
Hello, Thank you for taking the time to leave your review. We truly value and appreciate your comments. We are always striving to improve and enhance your shopping experience, and we wouldn’t be able to do this without your valuable feedback. If you have any further questions or queries, please do not hesitate to contact us, as we will be more than happy to assist. Kind regards, Natalia
我的订单被收取了部分费用，根据我的经验，这意味着您在网站上宣传的商品缺货。 我可能会收到我订购的免费送货商品，而不是我想要的商品。为什么该网站首先会宣传缺货商品？
Hello Lavinia, Thank you for leaving your review. I am sorry to hear you have had an issue with the dispatch of your order. I have investigated this and sent you a message to your online account. Please log in to your account at your convenience to receive my message. Regards, Leah
4天前下的订单。物品未发送，也未收到任何信息。不值得等待
Hello Ele, Thank you for leaving your review. I am sorry to hear you have had an issue with the dispatch of your order. I have investigated this and sent you a message to your online account. Please log in to your account at your convenience to receive my message. Regards, Leah
添加到我之前的评论中，以警告其他人有关这家不可靠和不诚实的公司以及持续的交付噩梦。 这家公司拿走了我的钱，并且已经两周多无法递送我的包裹了。跟踪显示它不断“过境”并在迪拜周围盘旋。快递员打电话并承诺送货 - 但没有人出现。我住在一家酒店，接待人员和安全摄像头可以 24/7 进行验证，没有进行任何尝试。 当我联系客户服务时，一位代理坚称包裹已送达 - 但事实并非如此。另一位代理商要求我打印、填写并返回包含个人信息的 PDF 表格，而不是简单地检查他们自己的快递的跟踪链接。 这是一家公司，收了货款，却未能交货，然后让我陷入了荒谬的困境，而不是承担责任。我不会再从 Lookfantastic 订购，并强烈建议其他人在这样做之前三思而后行。
Hi Rita, Thank you for taking the time to leave a review. We are sorry to hear your recent experience hasn't been positive and do want to look further into this matter. Can you please respond to the request sent to you via your TrustPilot account? We look forward to getting this resolved. Kind Regards, Stephen
共 197 条符合条件的评价
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