Lookfantastic（lookfantastic.ae）在 OK.one 的综合评分为 3.3 分（满分 5 分），基于本站收录的 197 条用户评价，属于美丽与健康分类，口碑一般。评价两极分化：55% 给出 4 星及以上，同时 36% 打了 1 星；商家回复了 100% 的差评；评价主要围绕产品、价格。数据最后更新于 2026-09-06。
综合356条评价，大多数评价者对整体体验还算满意。消费者经常提到在线商店导航简单，赞赏顺畅的下单流程和优惠折扣。人们也喜欢探索平台上丰富的护肤品牌选择和正品。 然而，一些顾客也抱怨配送费高和到货时出现意外额外费用。少数购物者提到订单经常被分成多个包裹，导致分别发货和额外收费。许多其他人经历了意外的配送延误或等待购买的商品最终到家时发现物品缺失。
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。它没有提到我需要支付海关或送货费的任何地方
Hello, Thank you for leaving your review. I am sorry to hear you have had an issue with your order. I have investigated this and sent you a message to your online account. Please log in to your account at your convenience to receive my message. Regards, Leah
我永远不会，我再说一遍，永远不会再使用这家公司。它是世界上最糟糕的公司。他们是骗子。每次交付都有问题。每一个。他们不交付你订购的东西。您订购的 3 种产品中 - 最多 1 种可用。然后事实证明送货上有一些税。它们各不相同。产品的价格可能相同。但税收有时会相差两倍。我两次都被折扣迷住了，但再多的折扣也不值得这么大的压力。再也不会了。
Hi Rita, Thank you for taking the time to leave a review. We are sorry to hear your recent experience with us hasn't been positive. Can you please respond to the request sent to you via your TrustPilot account? We do want to assist and look further into the matter. Kind Regards, Stephen
我成为 Look Fantastic.ae 的客户已有一段时间了，想分享我的经验，希望问题能得到解决并帮助其他人。 自 2026 年 3 月以来，我一直在为我被要求寄回英国的有缺陷的物品寻求邮资退款。 我被告知我有权获得邮资退款，因为免费退货政策在我的国家/地区不适用。钱一直没有到，我有 PayPal 账户的截图来证明这一点。 每次我跟进时，我都被告知这是财务团队的工作，有人会与我联系。没有人有。对于本应直接退款的三个月来说，时间太长了。 我已经按照要求提供了尽可能多的细节和屏幕截图，但仍然一无是处。 我真的很喜欢这些产品和所提供的产品系列，但退款方面的客户服务流程需要认真关注。我希望这个问题能够尽快得到解决，并且其他客户不会发现自己处于同样的境地。
Hi, Thank you for taking the time to leave a review. We are sorry to hear your recent experience hasn't been positive and do want to look further into this. Can you please respond to the request sent to you via your TrustPilot account? Kind Regards, Stephen
Hello Meznah, We are sorry your order didn't arrive. We are looking into this for you. A message has been sent to your account as you were unavailable for a call. Kind regards, Liam
Hello SM, We regret the slow delivery and lack of transparency. We are working to improve. A message has been sent to your account. Kind regards, Liam
我本来会给它更多的星星，但我的两个订单被推迟，最后因为缺货而被取消。太令人沮丧了。
您好， 感谢您抽出时间留下评价，我们非常重视并感谢您的意见。 我们一直在努力提升您的购物体验，而这一切都离不开您宝贵的反馈。 如果您有任何其他问题，请随时联系我们，我们很乐意为您提供帮助。 此致问候， Natalia
订单交付延迟取消商品，恕不另行通知且不退款，如果商品缺货，则将其标记为缺货，请勿接受订单
Hello, Thank you for leaving your review. I am sorry to hear you have had an issue with your order. I have investigated this and sent you a message to your online account. Please log in to your account at your convenience to receive my message. Regards, Leah
第二次取消订单了！！
Hi, I am sorry your order was canceled again. We are looking into this issue. I’ve just sent you a message. Please take a look when you have a moment. Best Regards, Natalia
Hello, Thank you for leaving your review. I am sorry to hear you have had an issue with the dispatch of your order. I have investigated this and sent you a message to your online account. Please log in to your account at your convenience to receive my message. Regards, Leah
Alwaays Wana 购买 120/160 迪拉姆 并必须支付运费。 凭借良好的服务，Sad Experience 始终支付 35 阿联酋迪拉姆作为运费 ((DC))。 萨米亚.
你好 Khurram， 感谢你的评价。 很抱歉听到你最近的订单遇到问题，我们理解你的沮丧。查看你的账户后，我看到此事已由我们的客户关系团队解决。 如果你有任何问题或疑虑，请随时联系我们，我们很乐意提供帮助。 此致问候， Liam
我需要帮助，我从我的电子邮件地址注册，现在显示电子邮件未注册，这样的骗局拿走了我的钱
Hello Khushi, We're sorry to hear about your registration issue and payment concern. We want to help resolve this for you. A message has been sent to your account. Kind regards, Liam
这里有更好的价格。产品很好
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards,Natalia
由于我下了订单，但仍然没有收到
Hello Alia, Thank you for leaving your review. I am sorry to hear that on this occasion you experienced an issue with your delivery. We work closely with our courier partners to ensure a swift and simple delivery, and I do apologise that on this occasion this was not the experience you had. I have sent you a message via your account to help resolve this matter. Please may I kindly ask you to take a look at this when you are able to do so? Kind Regards, Kayleigh
在线订购简单明了。
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards,Natalia
我付了额外的钱才在 2 天内收到订单，现在已经 4 天了，没有电子邮件，没有回复
Hello Riham, We are truly sorry your order is delayed and for the lack of communication. We are looking into this immediately. A message has been sent to your account. Kind regards, Liam
Hello, Thank you for taking time to leave your review. I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue. Please log into your account to view this message. Thanks, Sam
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal customers. Your feedback helps us to maintain and improve our services, and the team will be very pleased to hear your kind comments. If you have any questions or queries, please do not hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind regards, Natalia
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Natalia
网站很棒，但他们使用了一个糟糕的运输合作伙伴。我的 250 美元奶油花了 3 周才到，而且已经变热了——我真的认为该产品可能已经变质了。
你好 Rishi， 感谢你抽出时间留下评价。 很抱歉你在这个订单上遇到问题，我已经为你调查此事，并通过你的账户联系了相关方来解决。 请登录你的账户查看此消息。 谢谢， Sam
尽管我的订单金额超过 200 迪拉姆，但我并没有获得免费送货服务，而且我会在购买后几天收到它。坦白说令人失望。
您好， 感谢您抽出时间留下评价，我们非常重视并感谢您的意见。 我们一直在努力提升您的购物体验，而这一切都离不开您宝贵的反馈。 如果您有任何其他问题，请随时联系我们，我们很乐意为您提供帮助。 此致问候， Natalia
共 197 条符合条件的评价
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