Lookfantastic（lookfantastic.ae）在 OK.one 的综合评分为 3.3 分（满分 5 分），基于本站收录的 197 条用户评价，属于美丽与健康分类，口碑一般。评价两极分化：55% 给出 4 星及以上，同时 36% 打了 1 星；商家回复了 100% 的差评；评价主要围绕产品、价格。数据最后更新于 2026-09-06。
综合356条评价，大多数评价者对整体体验还算满意。消费者经常提到在线商店导航简单，赞赏顺畅的下单流程和优惠折扣。人们也喜欢探索平台上丰富的护肤品牌选择和正品。 然而，一些顾客也抱怨配送费高和到货时出现意外额外费用。少数购物者提到订单经常被分成多个包裹，导致分别发货和额外收费。许多其他人经历了意外的配送延误或等待购买的商品最终到家时发现物品缺失。
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。良好的网站，提供优质的产品和优惠
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards,Natalia
Hi, Thank you for leaving your review. I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message. I look forward to getting this resolved. Kind Regards, Ben
很高兴
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Natalia
有时即使订单金额相同，交货时税费也太多，我上次购买时没有赠送礼物
Hello, We appreciate your feedback and are sorry to hear about the unexpected taxes and missing gift. We'll look into the delivery charges process to see how we can improve. A message has been sent to your account. Kind regards, Liam
我最好去的网站
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Natalia
送货需额外付费，需支付两次且等待订单超过 15 天。不会再订购
Hi, Thank you for taking the time to leave a review. We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account? We look forward to getting this resolved. Kind Regards, Leah
V好网站
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Natalia
价格好。
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Natalia
我第一次订购的经历非常糟糕，我订购了 3 件商品，结账时我发现它不会同时交付，但这没关系，我付了所有费用。昨天我只收到了一件物品，之后他们给我发了一封电子邮件，告诉我所有物品都已交付给我，在我的帐户中，所有物品也都处于“已交付”状态，并且从阿联酋无法通过电话联系他们的客户服务。
Hi Malak, Thank you for taking the time to leave a review. We are sorry to hear your recent experience hasn't been positive and do want to look further into this. Can you please respond to the request sent to you via your TrustPilot account? We look forward to getting this resolved. Kind Regards, Stephen
缺少一件物品；我订购了 3 件产品，但只发送了两件
Hello, Thank you for taking the time to leave your review. I am sorry that you have faced this problem, I tried to call but unfortunately you were unavailable. I have investigated your issue and sent a message to your account, please see this when possible. I look forward to resolving this for you. Kind regards, Liam
订单不齐。隐藏的运费说它来自海外。
Hello, Thank you for taking the time to leave your review, we value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback. Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist. Kind regards, Liam
我还在等我的洗发水，你只送了一件商品，请让我知道情况如何
Hello Khadija, We regret that you only received one item. We will look into the status of your shampoo delivery and provide an update as soon as possible. A message has been sent to your account. Kind regards, Liam
喜欢它，我希望到沙特阿拉伯的运费可以降低，因为我想订购很多东西，但不幸的是你必须达到账单金额的限制，然后你就可以享受免费送货。
Hello, Thank you for taking the time to leave your review, we value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback. Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist. Kind regards, Liam
绝对最糟糕的经历——订单延迟，然后取消： 我对 Look Fantastic 的体验非常失望和沮丧。我在 **3 月 27 日、3 月 31 日和 4 月 9 日**下了三个单独的订单。自3月27日以来，我一直在不断地向客服寻求更新。 我采访过的每一位经纪人都给了我一个完全不同的故事。我被告知正在进行“调查”，我的订单将在调查结束后立即发货。我反复告诉他们**我将于 4 月 23 日飞出该国**，在此之前需要我的物品。每次，我都确信我会收到它们。 相反，昨天我发现我的订单突然**取消**，因为商品“缺货”。当我下了新订单并要求代理商核实库存情况以便我可以取消任何不可用的商品时，我确信一切都很好 - 只是该代理商消失并被另一个告诉我他们无法保证任何东西的代理商取代。 **我的主要问题：** * **虚假广告：** 如果商品缺货，为什么会在网站上显示为“有货”？ * **违背承诺：** 您的网站声称 **5-7 个工作日**可送达，但已经超过 15 个工作日，仍看不到送达情况。 * **物流很差：** 您使用的国际快递很差劲。无法联系他们来加快交付速度或获得真正的更新。 这是最糟糕的一次购物经历。经过数周的“调查”和保证后取消订单是非常不专业的。几天后我就要离开这个国家了，几周前支付的物品现在已经没有了。 **非常可悲，完全不可靠，浪费时间。**
Hello Sam, Thank you for your review. I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations. Taking a look at your account, I can see that this matter has now been resolved by our investigations team. Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist. Kind regards, Liam
产品的真实性总是让我回到 LF。
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Sue
过去 11 年来，Lookfantastic 一直是我的首选，我是一名外籍人士，我支持他们，他们的送货服务和产品无可挑剔！
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our valued customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care, and have a lovely day. Kind Regards, Sue
我订购的 3 件商品订单中缺少一件商品，而且您没有提供任何建议。我不得不询问此事，然后您告知该商品在处理过程中出现问题，并且您将进一步调查。 随后您告知该商品缺货，我的订单被取消。 这只是几天前的事，令我惊讶的是，我看到它在你们的网上商店上列为“有货”。 客户体验不好。
你好， 感谢你告知我们此事。很抱歉你的订单中缺少了商品，也抱歉沟通不到位。我们会调查库存差异问题，并审查我们的流程以防止此类情况再次发生。感谢你的反馈。 已向你账户发送消息。 此致， Liam
你好， 感谢你的评价！ 收到我们尊贵顾客这样的反馈，我们总是非常高兴。 你的反馈一直帮助我们维持和提升服务，团队听到你的美言会非常开心。 如果你有任何问题，请随时联系我们，我们很乐意为你提供帮助。 保重，祝你有美好的一天。 此致， Sue
你好， 感谢你的评价！ 收到我们尊贵顾客这样的反馈，我们总是非常高兴。 你的反馈一直帮助我们维持和提升服务，团队听到你的美言会非常开心。 如果你有任何问题，请随时联系我们，我们很乐意为你提供帮助。 保重，祝你有美好的一天。 此致， Sue
服务非常好 非常满意
你好， 感谢你的评价！ 收到我们尊贵顾客这样的反馈，我们总是非常高兴。 你的反馈一直帮助我们维持和提升服务，团队听到你的美言会非常开心。 如果你有任何问题，请随时联系我们，我们很乐意为你提供帮助。 保重，祝你有美好的一天。 此致， Sue
共 197 条符合条件的评价
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