LUBA AWD Series is the first and only Perimeter Wire Free Robot Lawn Mower that can handle complex lawns up to 5000 ㎡ (1.25 acres) with 75% slope (37°).Mammotion is leading the innovative outdoor robot solution, committed to shaping a smarter and high-quality eco-friendly outdoor lifestyle. We provide Smarter Robot Lawn Mower, with 7+ Years of Robot Experience and 150+ Robotics Patents.
Most reviewers were somewhat happy with their experience overall. Consumers generally find the advanced robotic lawn mowers remarkably easy to set up and use, appreciating the efficient cutting performance and reliable daily operation across various lawns. Many people also highlight the exceptionally helpful customer support and remarkably smooth repair processes provided whenever technical issues occur.
However, some customers also noted frustrating experiences regarding unexpected device breakdowns and completely unresponsive support teams during critical moments of need. Reviewers frequently reported severe mechanical failures, problematic software updates, and major difficulties getting timely replacement parts to fix their broken machines.
Ordered Yuka 2000 with sweeper on 10th March.
Sweeper was shipped within a week and no word of actual mower. So wondered where was mower as stated it was shipped.
Customer chat very vague and told still in transit,please be patient. Told it is expected end of March and will get an email.
Well it is now end of March and I have received no email and customer service do not reply to emails.
Truth be told they do not have them in stock and social media bragging how many 1000's they are selling in 24 hours, so be prepared to wait and wait for something not in stock and no word from company.
Your reply is copied and pasted and achieves nothing.....still waiting on April 2nd with no update or email response....
mammotion.com 回复2025-04-01
We apologize for the inconvenience and thank you for your patience. We understand your frustration and hope to provide you with an accurate delivery time as soon as possible. I will monitor the status of your order and update you as soon as possible.
It looks good but doesn’t work don’t waste your money . Maybe ok if garden is in Norfolk totally flat with nothing to interrupt the satellite signal .Gave up farting around with it £1500 waste of money
mammotion.com 回复2025-04-01
We are very sorry to hear that you are having difficulty using your Mammotion product. We understand your frustration and apologize for the inconvenience. If you require further technical support or have other questions, please contact us in a timely manner with relevant information and I will actively help you solve the device problem. Once again, I apologize for the inconvenience. We value your feedback and will work hard to improve our products and services to meet your expectations.
I’ve edited my original review of 1 star to 4 stars. I had big problems with delivery, but it did arrive and they did apologise and explain they had problems with logistics.
So the mower is very impressive. No wire required and very easy to set up and configure
I can’t give it 5 stars though. The mini has a bit of an issue. It has the same big wheels as the full size Luba. They’re quite fat. It doesn’t get stuck and it’s climbing ability is very good
BUT! As it only has a single cutting disk it needs to go backwards and forwards over the same grass. Sure, it’s slower at getting the lawn cut, I was expecting that
I didn’t realise it was going to be very good at flattening the grass, leaving some of the grass uncut
mammotion.com 回复2025-03-29
We apologize for the inconvenience and thank you for your patience. We understand your frustration and hope to provide you with an accurate delivery time as soon as possible. I will monitor the status of your order and update you as soon as possible.
Bought a Luba Mini, delivered last week. Before continuing, I must state that I have attempted many times to make contact via their Europe customer service telephone number (does not exist/connect - either via mobile or UK land line) and have already sent two emails seeking advice regarding the same matter without response.
I have 2 lawns, now mapped out and mowed…..partly. I now discover (through trial and error) that the mower simply refuses to accept any more than its “maximum” allowance, and the overriding difference between the 800 & 1500 models is not simply battery size, but a limit that has been knowingly placed on the 800’s programming so literally no more than 800m2 can be cut as a total “per property”.
I am utterly astonished at this situation; firstly, their numerous adverts and social media presence are misleading at best but fundamentally untruthful. They seem to be expecting any prospective customer to somehow technically map & measure their lawn(s) with a precision that rivals the mower’s capabilities, before purchase?!
In no shape or form on their advertising do you state that the 800 model is limited to 800m2 as a TOTAL for that property; for “lawns up to 800m2” does in no way inform the buyer that if one lawn is 600m2 and another is 300m2 (again, such figures to be unknown until the device has been bought and mapped the areas) ie. neither lawn is 800m2, then the mower will max out at 800m2 combined and leave the other 100m2 to merrily grow?!
In short, I am either missing an unobvious method whereby I can overcome this limitation (in which case I duly apologise for my lack of technical nous but I’m not usually behind the door in this respect), or I am indeed correct. In which case I wish to return the item FOC as it is unsuitable for purpose and has been incorrectly advertised. However, that would rely on MAMMOTION Customer Service actually responding to my emails.
mammotion.com 回复2025-03-27
Thank you for your feedback and we are deeply sorry for the trouble you have encountered. We take your feedback very seriously and we understand your confusion and are very sorry if the product description did not fully meet your expectations. Please rest assured that we are committed to providing you with a satisfactory solution.
Ordered an in stock item (mower). It has not arrived. No updates from Mammotion. No response to emails.
Contacted live chat and I was told early April with no guarantee of delivery then.
Offered replacement blades as an apology (they are no good unless I have a mower).
Essentially sold an item that they did not have on stock. Incredibly poor service and no clarity on delivery.
mammotion.com 回复2025-03-26
We apologize for the inconvenience and appreciate your patience. We understand your frustration and hope to provide you with a clear delivery timeline as soon as possible. I will follow up on the status of your order and provide you with an update as soon as possible.
Broke after first cut, customer service is absent.
mammotion.com 回复2025-03-21
Thank you for your interest and support for Mammotion. We value your feedback and sincerely apologize for the problems you encountered when using the YUKA mini 600 lawn mower robot. Our technical team is currently actively helping you solve the problem. Please pay attention to your email information and we will update you on the progress of the processing in a timely manner.
You can't do anything without the app, and the app is the worst piece of laggy shit you'll ever use.
mammotion.com 回复2025-03-18
We sincerely apologize for the inconvenience you've experienced with our app's performance. Our team is actively working to resolve these issues and improve the app's stability. If you continue to experience difficulties, please feel free to contact our support team for further assistance.
I purchased a Yuka Mini 600. I have a relatively small suburban yard ( 5000 square feet between all the zones) which is well within the Yuka mini 600's advertised capabilities.
After setting up the mower, I learned that I cannot change the perimeter laps, the mowing pattern/mode, or the path overlap from the default settings.
because of this, for a single 1500 square foot zone that I tested it took 240 minutes to complete! This does not include the four times it needs to recharge to complete. This takes the entire mowing process for a 1500 square foot zone to almost 8 hours!
How can this mower complete 600 square meters of mowing in a day (as advertised) if it can't even do 140 square meters in 8 hours?
I reached out to mammotion support a handful of times to at least learn how to change these setting in the mammotion app. Every single time, I'm told to "be patient" and wait for someone to reach out with the answers. But the emails never comes. No one resolves my issues. No one has answers.
If I hadn't thrown away my packaging, I'd probably be returning this mower due to deceiving advertising.
mammotion.com 回复2025-03-12
Thank you for your interest and support for Mammotion. We value your feedback and sincerely apologize for the problems you encountered when using the YUKA mini 600 lawn mower robot. Our technical team is currently actively helping you solve the problem. Please pay attention to your email information and we will update you on the progress of the processing in a timely manner.
Terrible experience with this company. Yuka broke after 2 months usage. Returned it on December 2nd 2024, as Feb 1st 2025, the unit has not been returned. There is no UK Customer Service. It is managed out of China. All communication is by email and totally unclear. I was told on Jan 6th that the repair was being rushed. Then told on Feb 1st that the repair didn't start until Jan 23rd. Still waiting for it...bit of a mess.
Update - just for accuracy and truth. The Mammotion after sales team is not helping me resolve anything. I have received zero communication as to when I will get the mower back despite waiting over 2 months. What the Mammotion representative has said below is simply not true. If it is true, please post on here exactly what is being done.
mammotion.com 回复2025-02-05
Hello, I am sorry for the bad shopping experience. Our after-sales team is actively helping you solve the problem. I have fed back your feedback to the relevant person in charge. Thank you for your valuable suggestions.
We're the owner of an Mammotion Lubba 1, this machine is running for over a year now with a whole heap of problems. This is something we expected of a cutting edge product, that is part of the learning process.
But when I open a ticket for the issues, they don't read the entire ticket and you are getting scripted reply's (my opinion) where they ask you to do things that I have already stated in my ticket that I have already done. When I test again with their recommendations and did not fix the issue communicate again, they take a VERY long to respond or after a certain point they stop responding to mails and close the tickets for no reason.
This product has some issues with its physical, software and logic design. With these issues it still could be a capable product. But the unwillingness of the Mammotion company in handling their customer tickets, making sure the major problems are solved.
Our recommendation for now is not to buy this product with the current issues that are being experienced by its customers and the unwillingness to resolve those issues.
Problems that we are experiencing are the following:
1- Not moving around all solid objects
It appears that with some objects the Lubba has issues navigating. It does not neatly pass a barrel but instead runs into its full speed. On the other hand, it avoids an dandelion by 1 meter.
2- It passes under objects where it should not pass.
The Lubba is trying to dig under a gate that is open where the gate is of solid wood and on the same height as the sensors and wheels. While on the other hand it does not pass under a children swing set. While on the other hand it will lodge itself under cars/caravans/trailers that are temporary in the mowing area.
3- Out of working area
For some reason the Lubba thinks he is somewhere else then where is actually is. For instance, backing up for no reason at corners out of the mowing area. But also shifting edge lines that do not corresponds with the mapped garden.
4- Extra space with borders
For some reason when you outline the perimeter it uses that as a reference to drive. When you do the same with an no go zone (flower bed) it takes that reference and stays an extra Lubba with away from that point.
Update 27-12-2024
Mammotion has reached out by mail to look for a solution. The communication takes a lot of time and is chaotic to say the least. They have offered to replace the Lubba 1 for a Lubba 2 (refurbished, without restoration of warrenty back to 2 years) but later rescinded that option due to it not being in compliance with local consumer law.
Still waiting on a suitable solution as of yet.
mammotion.com 回复2024-12-19
Hello Richard, I'm sorry for the bad shopping experience. I'm happy to help you solve your problem. Please give us another chance to help you solve your problem.
The Mammotion tech team were responsive after I had made it through the chat phase and through to email dialogue which took a couple of attempts. They were able to respond to my questions within 24 hours and brought solutions.
MAMMOTION LUBA NO LO COMPRES !!! Os informo del problema:MAMMOTION
Después de menos de un año de usar el "Luba 1 3000 awd" se han dañado los dos motores de las cuchillas, el Servicio Técnico dice que la garantía no cubre la avería: "EL SOBRECALENTAMIENTO ES POR SOBRE ESFUERZO DE LOS MOTORES, ES UN FALLO AJENO ALMOTOR, YA QUE ESTE NO PRESENTA DAÑOS ESTRUCTURALES DE FABRICACIÓN".
Dicen que el césped acumulado los ha dañado, es un problema conocido y un fallo de diseño. El Luba me ha costado 2850 euros. La reparación más el envío otros 400 euros. Insisto NO TE DEJES ENGAÑAR, NO COMPRES LUBA !!!
LUBA DO NOT BUY IT!!! I inform you of the problem:
After less than a year of using the "Luba 1 3000 awd" the two motors of the blades have been damaged, the Technical Service says that the guarantee does not cover the breakdown: "THE OVERHEATING IS DUE TO OVER-STRESS OF THE MOTORS, IT IS A FAILURE OUTSIDE THE MOTOR, SINCE IT DOES NOT PRESENT STRUCTURAL DAMAGES FROM MANUFACTURING".
They say that the accumulated grass has damaged them, it is a known problem and a design fault. The Luba has cost me 2850 euros. The repair plus shipping 400 euros. I insist, DO NOT BE FOOLED, DO NOT BUY LUBA!!!
mammotion.com 回复2024-11-27
Hello, I'm sorry for the inconvenience. Please provide me with the relevant contact information or order information and I will help you solve the problem.
Received mower and navigation unit was missing. Now four weeks out and no response to help ticke
t 37####. Phone line always busy. Have not been able to find service part website and pay for service part.
Civil lawsuit for direct and indirect damage pending.
Frustrating.
mammotion.com 回复2024-10-31
Hi, thank you for your valuable inputs. Please provide me the full number of the ticke or provide me the relevant contact details and I will resolve the issue for you.
BEWARE !!! LUBA 2 broken down in 3 months with Horrid Support Service. I should have know its a Chinese brand
Bought the LUBA 2 for £2800, after 2 months the blade disc broke. It costed me £79 for the disc. Then on the 3rd months the machined stopped working.
The only method to contact the support team (based out of Germany) is via chat or phone. Neither of the support channels work. It took 4 weeks to get someone responding.
FInally after 4 weeks of constant Chatting and Phone Calls there was a Chinese guy on the other end of the phone who barely spoke english. He mentioned that the service response was poor as there was a week holiday in China (which I donot believe was true). He mentioned that they would send a return label for warranty repair.
No sign of the label after 2 weeks. Ite 6 weeks now and I have ended up buying a Petrol Lawnmower.
mammotion.com 回复2024-10-25
I'm sorry for the equipment problem. If you can, please provide me with your contact information and I will provide you with a solution.
I tried last year with Luba 1, and again this year with Luba 2. Both times, started well and then fairly quickly the issues started. Customer support is terrible. Even when they agreed to refund me, I had to raise a dispute with my bank because they were totally inept when it came to collecting the device, and then lied and wouldn’t refund me. Do not go near these people.
mammotion.com 回复2024-10-29
I'm sorry for the equipment problem. If you can, please provide me with your contact information and I will provide you with a solution.
Initial faults with product showed after a few days. Reported these and no service.
Full failure within 6 weeks. Took 6 weeks to even get them to respond to my request for a refund.
Have been offered a service.
This company has not understood what it means to provide customer service so prepare to be left stuck without a working mower for months at a time.
Edit: 30th Oct: Took Mammotion 2 months to respond to this review which goes to show how backlogged they are with customer service issues. I now have my mower back and working but communication and the journey to get it repaired was awful.
Edit: 29th July 2026: Mower finally died. Have posted a new review as overall experience was really poor.
mammotion.com 回复2024-10-29
Hi, thanks for leaving your valuable suggestions. I apologize for the inconvenience. May I ask if the issue with your device has been resolved so far? I can help you to solve the problem.
Beware of this cheap Chinese toy …. Bought the LUBA2 for £2500 3 months back…. Has stopped working after a firmware upgrade … the support involve sending a email and raising a ticket … there after it’s email ping pong … there is an unwillingness to fix the issue as it’s not their problem any more the toy was sold and they have the money … will have to scrap and write off the £2500 purchase sadly
mammotion.com 回复2024-10-29
Hi, thanks for the valuable inputs you have provided. May I ask if the equipment issue has been resolved so far? If it is still not resolved, you can contact me and I will help you to resolve the issue.
I bought a Luba 5000 less than one year ago. It went back to the charging station and turned itself off. Was not able to turn it on again. After several attempts, customer service answered. They sent a refurbished LUBA that looks brand new. It has been working flawlessly since!
mammotion.com 回复2024-10-31
Hi, thank you for your valuable inputs. I apologize for not being able to resolve your issue in a timely manner. May I ask if there is still an issue with the device at this time? You can provide me the contact information and I will help you to resolve the issue.
Bought a Yuka 2000 Robot. When mowing only a small rectangular area of 500qm of my lawn, it needed at least 10 interventions of me as it kept stopping for changing reasons. The same lawn was mowed by a Husquarna Robot without problems for 15 years. It must be a joke.
I tried the support team but am currently user 20 in line and it keeps dropping me out after 10 min of waiting, so support is poor. Also was promised contact by a technicsl tesm which did not happen the past 10 hours.
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