LUBA AWD Series is the first and only Perimeter Wire Free Robot Lawn Mower that can handle complex lawns up to 5000 ㎡ (1.25 acres) with 75% slope (37°).Mammotion is leading the innovative outdoor robot solution, committed to shaping a smarter and high-quality eco-friendly outdoor lifestyle. We provide Smarter Robot Lawn Mower, with 7+ Years of Robot Experience and 150+ Robotics Patents.
Most reviewers were somewhat happy with their experience overall. Consumers generally find the advanced robotic lawn mowers remarkably easy to set up and use, appreciating the efficient cutting performance and reliable daily operation across various lawns. Many people also highlight the exceptionally helpful customer support and remarkably smooth repair processes provided whenever technical issues occur.
However, some customers also noted frustrating experiences regarding unexpected device breakdowns and completely unresponsive support teams during critical moments of need. Reviewers frequently reported severe mechanical failures, problematic software updates, and major difficulties getting timely replacement parts to fix their broken machines.
No product delivered, no communication and took 18 days to get a refund
I ordered a Luba 2 on the 20th April with an expected delivery date at the end of April. They did not meeting the expected time and so I requested for a refund. They agreed to the refund on the 1st May and said they would process it on the same day. After a week passed with no refund so I tried to get hold of them. No way to speak to anyone helpful or the authority to issue the refund.
They didn't reply to emails either so I had to open up a case with PayPal in the end. After 18 days from th day they said they would issue me the refund, PayPal issued a refund with the case closed in my favour.
I watched lots of reviews and saved up a year to buy this robot mower in hope and justification that it would save me time. All it had me doing with no product received and spent almost a month trying to get my £2.4k back.
What a terribly run company, I have never ever in my life experienced such a difficult experience. And we are talking a product that costs thousands, not a few hundred pounds.
The reviews about the product looks great but then they get this trustpilot score 4 stars, I'll be steering very clear of this company. I'm very lucky I paid with PayPal or i don't think there would have been any way to get them to issue the refund.
Everyone, please pay with a relevant credit card and/PayPal so you have the protection, to avoid yourselves having a similar experience like I did.
mammotion.com 回复2025-05-21
We are very sorry to see that you have experienced such a frustrating shopping process.
We sincerely hope that there will be opportunities to provide you with truly trustworthy products and services in the future, and we also hope that this experience will not completely wipe out your confidence in automatic mowing solutions.
If you have any unresolved questions or need follow-up assistance, please feel free to contact us and we will fully cooperate.
Did my extensive research last year and was impressed by what hardware mammotion offers. Unfortunatly, this year they seem to be yet another failed chinese company that grew faster than they can handle. Greedy marketing stunts, sell sell sell but leave their customers hanging once the product is out their warehouse (if you can get one to leave their warehouse).
It all went to shit this summer when all support is dead, no replies on emails, no replies on the chatsupport, tons of complaints to be found on reddit and other channels. Their app support is rubbish, they push new updates for the newer products they release and tend to forget about new features for their old products (and I'm not talking about features that are limited by the hardware of older products)
Stay away from this company, premium prices for absolute horse shit support. I genuinly hope they can turn this shit-show around, but they will need to act soon and fast since the bad word is spreading faster than a bad virus
mammotion.com 回复2025-05-19
Thank you for sharing your thoughts and experiences so candidly. We understand your disappointment and frustration with Mammotion, especially after high expectations, only to encounter delayed shipments, slow customer service, and incomplete app support. Your feedback is important and has helped us see where we are seriously lacking.
Thank you for your patience and understanding, and we look forward to working with you to make progress together.
11 days ago i ordered a "LUBA 2 AWD 3000X"
No status. No tracking. No communication. No answer on 5+ emails.
Tech reviews got me hooked. Customer support lost me. And now i can't cancel, since i can't get a hold of them.
Really scared that my mower will ever be delivered.
mammotion.com 回复2025-05-19
Thank you very much for sharing your situation, and we sincerely apologize for your current troubles.
Thank you again for your patience and for giving us serious and pertinent feedback while trusting our products. We will strive to make our service as trustworthy as our product quality.
Wall Mount Not as Advertised – No Resolution Offered
I ordered an RTK Wall Mount from Mammotion because their website clearly showed it as compatible with the solar panel. The product description and images indicated that the solar panel could be mounted directly onto the bracket. This was a key factor in my purchase, as I intended to install the RTK unit without relying on a fixed power outlet.
However, the mount I received does not have the necessary holes to attach the solar panel. It is simply not possible to mount the panel as shown in the listing. As a result, I have had to connect the RTK directly to a power source, which defeats the entire purpose of buying the solar panel in the first place.
I contacted Mammotion’s support team and was told that I had received their "latest version" of the mount, which they claim now requires the solar panel to be installed beside the bracket rather than directly on it. This design change was not mentioned at the time of purchase, and their website still displays the original version with direct mounting functionality. The listing has not been updated to reflect this change in design.
In addition to the website visuals, Mammotion’s own solar panel installation manual also states that the panel can be mounted directly on the wall bracket, reinforcing that the version I received is not what I paid for.
This means I was sent a product that does not match the one that was advertised or described when I placed my order. Continuing to display outdated images and descriptions, while delivering a different version of the product, is misleading and unacceptable.
Under Danish consumer protection law, this constitutes a defective delivery. As a customer, I am legally entitled to receive the correct product as advertised, or alternatively to cancel the purchase and receive a full refund. So far, Mammotion has refused to take responsibility or offer a resolution.
This is not about product upgrades or new versions. It is about delivering what was sold. Until Mammotion addresses this properly, I cannot recommend their service or products.
(For reference: Order no. M10665EU)
mammotion.com 回复2025-05-19
Thank you for describing your experience and concerns in detail. We sincerely apologize for the trouble and dissatisfaction caused to you. We will also internally review whether there are still misleading descriptions on the product page and instructions, and make corrections in a timely manner to prevent more users from encountering similar problems.
Thank you very much for pointing out the problem in a clear and rational way. Your feedback is crucial for us to improve our products and services. We promise not to shirk responsibility or perfunctorily deal with this matter until we provide you with a satisfactory solution.
Watch out! The only thing they do quickly is charge your credit card. No delivery time even after a week of waiting. Impossible to reset password online, and customer support non-responsive.
mammotion.com 回复2025-05-19
We are very sorry that you have had such a frustrating experience.
We sincerely apologize for the current miscommunication and waiting time. Thank you very much for your patience and feedback, we will work hard to improve and hope to bring you substantial progress as soon as possible.
I'm sure this mower has the potential to be good as offers a bit more tech than the likes of Husqvarna which I've used for years. The customer service and support is awful though which is concerning and this before getting the product. My order for the Luba 5000x was duplicated and i requested a cancellation and refund (they take the payment straight away) and still waiting. Online chat keep saying that it's getting referred to the correct department and no response to emails/tickets. If it does ever arrive, it's like;y they'll send both. Thinking about trying to cancel the whole thing and requesting a chargeback through my bank.
mammotion.com 回复2025-05-19
First of all, thank you very much for your recognition of Luba 5000X. We are glad that you think it has the potential to be an excellent product in terms of technology, and thank you for choosing to trust us.
We are taking your feedback as an important reference to further improve our service system. I hope that after solving the current problem, you can still enjoy the convenience and smart experience brought by this product.
In the summer of 2023, I ordered a Luba 1000 and waited eagerly for over a month and a half. It got stuck in customs because Mammotion hadn't prepared the necessary ADR paperwork. Around 30 other people in Sweden experienced the same issue. After countless emails back and forth, Mammotion finally agreed to send out a new unit and recalled the one stuck in customs 🥳
Aside from some software problems, it worked really well during the month I got to use it. I packed everything up for the winter and stored it in a warm place.
In 2024, the positioning issues started to get serious. Eventually, the mower couldn't receive any satellite signals at all. I submitted feedback 7–8 times before they finally told me it needed to be repaired. BUT then suddenly, after a patch, it started working again 😀 – at least off and on.
I packed it away for winter again, and when I tried to start it this year, it was receiving no satelites at all. After several emails with Mammotion, I sent it in for repair and got it back today. To my surprise, they had only repaired two rear wheel axles and some "clips" – without doing anything about the GPS receiver.
Now I'm tired of this, so I’m contacting support directly to describe the situation and tell them that I want a new lawnmower. But as usual, Mammotion asks for more time and refers me to another department that is supposed to handle the case. I'm done with this now. All other company’s would just send out a new lawnmower, apologize, and include some compensation. What is the problem?
I know this turned into a wall of text, but I just want to warn anyone considering Mammotion. At this point, I have nothing good to say about this company.
mammotion.com 回复2025-05-19
Hello! First of all, we sincerely thank you for sharing your detailed experience of the entire use and after-sales process. At the same time, we apologize for the inconvenience.
We are very sorry for the problem of persistent abnormal GPS signal, the fact that key components are not covered in the repair scope, and the fact that we have not received a timely and clear response after requesting a replacement. This is not the service process we want any user to experience.
At the same time, we will also summarize your feedback to the product team as an important reference for improving service experience and repair judgment standards.
If you wish, please provide the current repair order number or work order number, and we will arrange for someone to follow up and report the progress to you throughout the process.
Customer support is awful to non existing. Our mower is under warranty and they have had it for repair for over 5 weeks. Customer service just says engineers are off duty. When asked to speak with a manager they can’t put you through as it is apparently not allowed
Be aware of this when purchasing
mammotion.com 回复2025-05-19
We deeply apologize for the situation you are experiencing and fully understand your disappointment and anger at this time.
Thank you very much for your patience and feedback during this period. Your voice is very important to us. We are seriously reflecting on it and will continue to improve the service response process to ensure that every user's problem can be solved in a timely manner and treated with respect.
If you are willing, please provide the repair order number or relevant order information, and we will follow up as soon as possible and report to you throughout the process.
Will not cancel and refund my order 1 month after requesting
Placed an order on 14 April for Luba 2 for 3,000 Euro, i got an email on the 15th with an inactive tracking number, 3 days later the order still had not shipped and was sitting in their warehouse not collected by DPD, i asked them to cancel and refund the order as a local dealer had one available, they said they could not cancel the order as it was in transit, but i could see the item had not left their warehouse as the tracking was not active and the tracking said awaiting collection by DPD, they said they could not cancel the order and instead asked me to refuse delivery, i protested over and over but they still refused to cancel my order, 2 weeks later the item arrives, i refused delivery as requested 11 days ago, this can be seen on the tracking number yet they still have not refunded me the 3,000 euro i paid, its now 4 weeks since i have asked for my refund, this company is a scam, they do not understand or abide by EU law, simply take a look at the delays people are having getting their mowers serviced in the reviews
mammotion.com 回复2025-05-19
Thank you for describing this extremely frustrating shopping experience in detail. We express our sincerest apologies for the inconvenience, distress, and loss of trust that this has caused you.
We apologize again for the impact you have had. Thank you for still speaking up and reminding us to improve, and we hope that your problem can be properly resolved in the end.
Ordered a Luba 2 on 1 May- website and email confo said - express delivery 2-5 business days.
I have not received it yet- as they have not even dispatched the item yet.
This is misleading customers who clearly ordered a product to use in 2-5 days- not in several months .
mammotion.com 回复2025-05-15
We apologize for the inconvenience and thank you for your patience. We understand your frustration and hope to provide you with an accurate delivery time as soon as possible. I will monitor the status of your order and update you as soon as possible.
Ordered my Yuka Mini S Version on 2/2/25 during "presale" I was informed that they no longer have any product and unable to deliver. After numerous customer service discussions and elevated problem resolution Mammotion thought a viable solution was offering additional blades and website points for a product I do not have in my possession. When I pointed that out, they offered $50 off a higher priced model. Which by the way is available to anyone who orders on their site. I ended up with full refund and a very thorough understanding of how poor this companies customer service department is.
mammotion.com 回复2025-05-10
We sincerely thank you for your patience and rationality throughout the process, and we sincerely apologize for not being able to properly fulfill our promises and provide a sincere solution. We know that losing a customer's trust is the heaviest price, which requires us to face up to our own shortcomings in supply chain, customer service response and user care.
Although we are unable to continue to serve you this time, we sincerely hope that there will be opportunities in the future to win back your trust and let you truly feel the product value and service level that Mammotion deserves. If you have any suggestions or comments for the follow-up, you are also welcome to give us feedback at any time. We value every customer who has supported us.
Thank you again for your choice and patience. I wish you all the best.
Clearly concerned that the performance of the Luba will fall short given many other reviews, however, there's no machine to find out. Ordered for 'delivery' in 2-3 days, yet no sign, no date set, no nothing, 14 days later.
Money gets taken immediately. These guys are using orders for cashflow to produce. They have almost zero agents in UK, which I did know, but if this is how they operate, I have little hope go getting a good experience. I'd avoid if I were you.
mammotion.com 回复2025-05-10
We apologize for the inconvenience and thank you for your patience. We understand your frustration and hope to provide you with an accurate delivery time as soon as possible. I will monitor the status of your order and update you as soon as possible.
New 2025 Luba Mini AWD Crashes into obstacles - This product is not fit for purpose.
2025.06.13 update
Just want to state that after many emails, the company has taken back the unit and has refunded my my purchase price less about 5%, which I am ok with.
I think the problem is staffing to respond to issues and boilerplate like responses when you have an issue and they don't see the problem the same way you see it.
2025.05.01 original review
This product is not fit for purpose.
Just bought a 2025 Luba Mini AWD 800H and it just won't map my yard, crashes into objects and has to be picked up and replaced to the start position. Also when manually mapping a yard, as soon as you get under close to a 50 foot tree with the lowest branch at 10 feet above the ground it stops and cancels the map you have just created.
This is how it is advertised on their website.
+++++++++++++++++++++++++++++++++++++++++
LUBA mini AWD series is built to tackle uneven and rugged lawns with high performance and exceptional off-road obstacle avoidance. Perfect for small to medium-sized lawns up to 0.4 acres, it features quick setup and multi-zone management to save you time. With a wide range of mowing heights, it delivers a flawless cut.
· Most powerful All-Wheel-Drive for 80% (38.6°) slope
· 2.2"-4.0" Adjustable cutting height for healthier lawns tailored to your needs
· Auto mapping with UltraSense AI Vision
· Enhanced object recognition & safety powered by an AI algorithm
· App control efficiently manages multi-zones
· 3D lawn printing, your lawn's "Tattoo"
May 14, update - Mammotion has not provide a return authorization - only conversation has been via chat, Customer Service North America phone number does not work, chats are about 2 days apart and all they do is send me pictures which don't relate to the product I bought. They have a 30 day return policy which is expires April 18th, and they are not complying with it.
2025.05.18 update - Mammotion still fails to provide a return authorization within the advertised 30 day return policy. Read everyone else's reviews. Customer service is lacking and getting a reply 48 hours later is not satisfactory.
2025.05.22 update - Mammotion does not honour the 30 day return policy, they just ignore your requests
mammotion.com 回复2025-05-10
Thank you very much for choosing Luba Mini AWD 800H and taking the time to share your detailed experience with us. We sincerely apologize for the difficulties and disappointments you encountered during use.
Please rest assured that we value every user's feedback. Next, we hope to have the opportunity to analyze your usage environment in detail with you to see if we can help improve the performance of the machine through optimized settings, firmware updates or technical support.
Thank you again for your trust and patience in us, and we look forward to winning back your satisfaction with practical actions. Please feel free to contact us through the customer service channel. Our technical team and customer service team are always at your service.
I have made an order and they have drawn the money, but the order is not even shipped yet.
They do not provide feedback regarding delivery time.
mammotion.com 回复2025-05-10
We apologize for the inconvenience and thank you for your patience. We understand your frustration and hope to provide you with an accurate delivery time as soon as possible. I will monitor the status of your order and update you as soon as possible.
Ordered Luba 2 mower on 4th February, paid 100% cost and according to their website, thought I was dealing with an Australian supplier. As a pre-order, i was advised that delivery would be in April. To date, still no idea of when it may be delivered; repeated responses are 'sorry, we understand your frustration; thanks for your support, etc'. I have received no meaningful help or information to date. Unless you want the angst, DONT DEAL WITH THIS MOB!!!
mammotion.com 回复2025-05-06
We apologize for the inconvenience and thank you for your patience. We understand your frustration and hope to provide you with an accurate delivery time as soon as possible. I will monitor the status of your order and update you as soon as possible.
Ordered a Yuka Mini S Version during a Pre-Sale on 2/2/25. Was told would ship in March, then April, then May and now they say they have no more product to ship. I have many communications with customer service. So far they have offered website points and extra razors as a solution for a product they can't deliver.
mammotion.com 回复2025-05-10
We are well aware that the delay has caused you trouble and inconvenience during this period, and we sincerely apologize for this.
Due to supply chain and production adjustments, our scheduled delivery time in March and April was not fulfilled as scheduled. This is not what we expected, nor is it our commitment to our customers. At present, we are stepping up the coordination of resources to resume supply as soon as possible.
We sincerely hope to continue to gain your understanding and trust. If you have other needs or suggestions, please feel free to contact us, and we will do our best to provide you with a satisfactory solution.
Thank you again for your patience and support.
I bought their mower last August and it worked then. This year I can't get it to work. I've contacted the company numerous times for help, but they haven't been able to tell me what to do to get it working.
mammotion.com 回复2025-05-06
Thank you for your feedback and we apologize for the problems you encountered and the lack of effective support for a long time.
We understand your dissatisfaction and disappointment very much. This is definitely not the service we want our customers to experience. Please provide the order number when you purchased it. We will immediately arrange for our technical team to follow up on your issue as a priority and assist you in restoring the normal use of the equipment as soon as possible.
Once again, we sincerely apologize for the inconvenience caused to you and thank you for your patience and understanding. We promise to do our best to solve your problem so that you can use the lawn mower with peace of mind.
Placed order M6266UK 18 April. 2 weeks later and no information whatsoever. Email ignored. Ticket opened and ignored.
mammotion.com 回复2025-05-06
We apologize for the inconvenience and thank you for your patience. We understand your frustration and hope to provide you with an accurate delivery time as soon as possible. I will monitor the status of your order and update you as soon as possible.
Placed order for Luba a 2 on 24/04/25 on the basis website advising late April delivery and website shipping policy states 2-5 business days.
They have taken my money no updates after a few days chased customer services 3 times with no apology the latest response advising “ Could you please wait patiently? “
If your going to take thousands of pounds of people don’t false advertise lead times and have a shipping policy that isn’t followed
mammotion.com 回复2025-05-06
We apologize for the inconvenience and thank you for your patience. We understand your frustration and hope to provide you with an accurate delivery time as soon as possible. I will monitor the status of your order and update you as soon as possible.
Before mowing he first grass.
I can't say anything yet about the mower itself. It looks decend quality and the works fine.
But the connector of the "compatible" solar panel for the RTK station is different then the connector on the RTK side. Title say the solar panel is compatible with it.
Then I ordered also the "compatible" wallmount for the RTK station and solar panel but the RTK station has a totally different mounting point then the mount itself. Also not fitting.
When contacting the European number they can't arrange anything. You need to email (which I allready did but no reaction) Why do you have a telephone number whilest the east european "customer service" can't help you?
Again, I thought I bought the right mower but yet again buying from a Chinese company with no local support is a really bad idea..
01-05-2025
@Mammotion's reaction:
Don't react on this review, with this nonsens of an message which says nothing to bring me a solution, but react on my email!
mammotion.com 回复2025-05-01
Thank you for your interest in our products and we are very sorry that this purchase experience did not meet your expectations.
First of all, we are deeply sorry for all the problems you encountered - including the mismatch between the solar panel and the RTK base station interface, the inability to install the wall mount, and the lack of customer service support. We sincerely apologize for the inconvenience caused by these situations.
We have submitted your feedback on product compatibility issues and installation difficulties to the relevant technical department for review, and urged the local support team to follow up as soon as possible. At the same time, we will contact the European after-sales service team again to remind them to deal with your sent email as soon as possible to ensure that you receive a clear response and solution.
We understand that as a user, you expect not only the quality of the product itself, but also the smooth installation process and the reliability of subsequent services. We will continue to promote the optimization of these links and improve the level of customer support in various regions.
If you wish, you can also reply to us directly with your order number and contact information, and we will give priority to coordinating a dedicated person to handle it for you and solve your current problems as soon as possible.
Thank you again for your feedback and patience. We attach great importance to the voice of every customer and hope to bring you a satisfactory user experience in the end.
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