LUBA AWD Series is the first and only Perimeter Wire Free Robot Lawn Mower that can handle complex lawns up to 5000 ㎡ (1.25 acres) with 75% slope (37°).Mammotion is leading the innovative outdoor robot solution, committed to shaping a smarter and high-quality eco-friendly outdoor lifestyle. We provide Smarter Robot Lawn Mower, with 7+ Years of Robot Experience and 150+ Robotics Patents.
Most reviewers were somewhat happy with their experience overall. Consumers generally find the advanced robotic lawn mowers remarkably easy to set up and use, appreciating the efficient cutting performance and reliable daily operation across various lawns. Many people also highlight the exceptionally helpful customer support and remarkably smooth repair processes provided whenever technical issues occur.
However, some customers also noted frustrating experiences regarding unexpected device breakdowns and completely unresponsive support teams during critical moments of need. Reviewers frequently reported severe mechanical failures, problematic software updates, and major difficulties getting timely replacement parts to fix their broken machines.
Very Poor Support. Product worked for a week then quit
Took a while to set it up but pretty happy with the results once that was done. Then - woke up one morning and all data had been lost. Contacted support, waited, contacted support again, waited, contacted support to say that sadly it would be going back if no tech support was offered for this very technical machine. Ticket no 207226 if there is anyone out there willing to fix this now.
Re response. Sorry, too little, too late. Sending it back- and even that was not the easiest experience.
FOLLOW-UP - company's idea of a solution was to offer some extra blades. Not much use when the machine simply ceases to function and weeks go by with no useful customer service response. ADVICE: STAY AWAY FROM THIS PRODUCT
mammotion.com 回复2025-06-23
Thank you very much for sharing this experience, and I am very sorry that you have endured unnecessary frustration and waiting.
Regarding ticket number 207226, I will immediately prioritize the follow-up status for you and ensure that someone is involved in this case.
Next, we will take the following actions:
Immediately upgrade the priority of your ticket and arrange for a senior technical engineer to review the system log.
We once again sincerely apologize to you. This is not the service experience we want to present, but please believe that your feedback has been taken seriously and we will do our best to make up for this mistake. If you are willing to provide a short period of time, we will work hard to get you the support and satisfaction you deserve.
Thank you again for your valuable patience and trust.
I received a faulty Yuka Mini 600 6th May 2024. Over 2 months later I’m getting a constant run around to return it. They eventually sorted a return 6 weeks later. They’ve now had the unit back for 12 days and are clearly deliberately causing confusion and ignoring repeated emails to refund me. They’ve just stolen £849 from me. Absolutely disgusting behaviour
mammotion.com 回复2025-06-16
We are sorry for the inconvenience.
We feel deeply guilty about this. Please believe that we have heard your voice and we will not avoid it or leave the problem unresolved.
Our relevant departments will intervene to deal with it. We once again express our sincerest apologies for the trouble and distrust caused to you.
Great product until you need support. I have been chasing a warranty repair for three weeks with no response. The grass keeps growing, but still no response from Mammotion customer service ‘Maxine’.
This machine costs more that a second hand car, but the customer service just doesn’t seem to exist
mammotion.com 回复2025-06-16
Thank you for your patience and we apologize for the disappointment you experienced during your warranty application.
Please be assured that we will immediately escalate your case to our support team. We will then assign someone to handle your device issue as a priority.
We apologize again for our delay and inaction. You deserve to be taken seriously, and we will start taking it seriously from now on.
I have purchased your MAMMOTION LUBA 2 AWD
I am truly disappointed about your product, and cannot recommend it.
I have set it to "multi point turn" and still I see that the Luba is digging is self down into areas of the grass where this is not super strong - and it is digging down due to what appears as "zero turn"
It digs down exact same place. And exact same place it stops working, so I have to move it manually. I have set the pattern to "random" but it does not seems random at all. My grass is damages several places where the Luba always makes turns.
What the function of the multi point turn is, seems unclear. If I select zero-turn I can only foresee it becomes even worse.
Also then it approach and drive off eg. the charging station it make some very strange zero-point turn destroying the grass.
mammotion.com 回复2025-06-16
We are very sorry to hear about your disappointing experience with the LUBA 2 AWD.
We understand that it must be very frustrating for you as a user when the device keeps spinning in circles on the lawn and causing damage.
Once again, we apologize for the inconvenience caused by these issues. We value your feedback and hope to help you restore a good user experience as soon as possible.
I got Luba Mini from official website. The robot has issues with the battery. It goes to recharge way too often. I've reached out to support via app - I've got some generic AI generated responses. Opened a support case via website - got AI generated rubbish but eventually got in touch with a real person. I provided all the info they asked, uploaded the logs via app... And nothing. They just stopped responding. Multiple followups from my side but zero response. The case was opened a month ago. Next robot will definitely be from another brand after this one is done. I have a feeling it won't last long.
mammotion.com 回复2025-06-09
Thank you for taking the time to share your experience. We are deeply sorry for the problems you are facing.
We will immediately escalate your case to a dedicated support channel and arrange for a human customer service to contact you as soon as possible to ensure that the problem is not ignored. To speed up the processing, please provide your order number or support case number, and we will verify and follow up as soon as possible.
Thank you for choosing Luba Mini in the past, and thank you for still willing to report the problem to us. Please believe that we will not ignore any user's voice.
Please look forward to our response and improvement as soon as possible.
They are bribing people in their app to post reviews. Enough said.
mammotion.com 回复2025-06-06
Thank you for sharing your feelings candidly.
Rest assured that Mammotion always operates with integrity and is committed to providing customers with a true and fair service experience. We will feedback your feedback to the relevant team to ensure that all comments and interactions follow the principles of fairness and transparency.
If you have any other questions or need help, please feel free to contact us at any time, we are willing to support you.
Thank you for your understanding and support, and wish you all the best!
There is some issues, like being able to change the setup of your lawn and doing minor adjustments. I guess they can improve the app a bit more to make it more user friendly.
Otherwise I am more then pleased with how the mower cuts and how efficient it is. And no fuzz with cable. It works well with satelittes but I think it would be better if they also give us Inavi in Sweden for better improvement.
/Mikael
Worked really well, then suddenly stopped charging. The support on offer is not good enough. Very frustrating. Completed all checks but still doesn't switch on or charge. Needs fixed as too much money just to be a toy. Very annoyed customer
mammotion.com 回复2025-06-06
We are very sorry to hear that you have encountered such a problem and we are deeply sorry for the trouble you have encountered.
Thank you for your patience in completing all necessary checks. Since the device still cannot charge or turn on, we are very willing to assist you in arranging maintenance or other reasonable solutions as soon as possible.
We will immediately escalate your issue and arrange for an after-sales specialist to contact you and do our best to provide you with substantial assistance.
Once again, we sincerely apologize for the inconvenience caused to you and hope to resolve it properly for you as soon as possible.
We are sorry for the inconvenience.
We appreciate your feedback. If you have any questions, please contact our after-sales customer service team and we will do our best to help you solve the problem.
We had a very bad experience with our Luba. Not only did the RTK failed in our garden, the support was terrible. We now switched to a Husqvarna and we are really happy with that!
mammotion.com 回复2025-06-06
Thank you very much for taking the time to share your experience with us. We are deeply sorry for the problems you encountered with Luba products and the lack of timely support. We are also happy to find a more suitable solution for you. Whether you continue to use our products in the future or not, Mammotion always appreciates your attention and support, and welcomes you to contact us at any time.
Do not trust Mammotion to stand behind their products—or their customers.
I spent over $2,500 on one of their robotic mowers. After just a few uses, it was stolen from my property. When I reached out to customer support—not demanding a free replacement, but simply asking for a significant discount to ease the loss—I was given a cold, copy-paste reply offering me a $50 coupon. That's the same kind of "discount" they hand out in Facebook ads.
Worse, the reply didn’t even include my name. That small detail said a lot: Mammotion isn’t interested in treating customers like people—just numbers. They made no real attempt to help, no empathy, no accountability. I wasn't asking them to break policy, just to care.
If you're considering buying from Mammotion, understand this: once they have your money, you’re on your own. If anything goes wrong—even something outside your control—they’ll point to the fine print and move on. For a premium product, that’s a disgrace.
Their tech might be innovative, but their customer service is anything but. I’ll never buy from them again—and I’ll make sure others think twice before they do.
mammotion.com 回复2025-05-30
First of all, please allow us to express our sincerest apologies. We deeply regret that your device was stolen and fully understand your current disappointment and frustration.
Although device theft is not within the control of product quality or service process, as a brand, we do not want to see any customer encounter such troubles shortly after purchase. Therefore, we do provide a certain amount of subsidies or discounts within our capabilities to express our empathy and support - although it may not completely compensate for your loss, it is a sincere reflection of our attitude.
We attach great importance to the feedback of every user and will convey your suggestions to the relevant team to continuously improve our service quality and response methods. In the future, we will also further optimize anti-theft suggestions and usage guidance to help customers maximize the security of their devices.
If you still have any questions or are willing to continue to communicate, we are very happy to provide you with more personalized support.
Ticket ID 176767 and subject "LUBA 1 - RTK station flashing green light - Can't connect to device"
I have now been trying to get hold of Mammotion Support for three weeks, I have left several messages as the 'call centre' says they are busy and tgen goes to voicemail after a period of time. But no one calls back.
We have spent a lot of money and tge equipment is not working and no help coming forth.
mammotion.com 回复2025-05-26
We apologize for the bad experience.
We attach great importance to the problem you reported and have urgently upgraded this ticket to the senior technical support team. We are currently prioritizing the connection anomaly of your device and will arrange for a specialist to contact you directly as soon as possible to provide one-on-one assistance.
Before that, you can try the following operations (if you have not tried it yet):
Ensure that the location of the RTK base station is unobstructed and the distance from the host is within the effective range;
Check whether the pairing status of the base station and the host has been reset, and try to rebind;
Ensure that the firmware is the latest version.
Once again, we sincerely apologize for the trouble caused to you and thank you for your understanding and support.
Will not cancel and refund my order 1 month after requesting
Placed an order on 14 April for Luba 2 for 3,000 Euro, i got an email on the 15th with an inactive tracking number, 3 days later the order still had not shipped and was sitting in their warehouse not collected by DPD, i asked them to cancel and refund the order as a local dealer had one available, they said they could not cancel the order as it was in transit, but i could see the item had not left their warehouse as the tracking was not active and the tracking said awaiting collection by DPD, they said they could not cancel the order and instead asked me to refuse delivery, i protested over and over but they still refused to cancel my order, 2 weeks later the item arrives, i refused delivery as requested 11 days ago, this can be seen on the tracking number yet they still have not refunded me the 3,000 euro i paid, its now 4 weeks since i have asked for my refund, this company is a scam, they do not understand or abide by EU law, simply take a look at the delays people are having getting their mowers serviced in the reviews
mammotion.com 回复2025-05-23
We sincerely apologize for the inconvenience you have encountered during the order cancellation and refund process.
In response to your feedback, we are urgently checking the entire logistics and refund processing process.
Regarding the refund, we will immediately escalate this issue to the relevant team for processing and promote the refund process for you in the shortest time. Please provide your order number or email address so that we can follow up and handle it first.
We never intentionally delay, and we never want to disappoint any customer who trusts us. This incident exposed our serious deficiencies in process details and customer communication. We will definitely reflect and improve to prevent similar situations from happening again.
At the same time, thank you for your feedback, which is of great significance to our improvement of service and compliance awareness. I hope you can give us a chance to properly solve the problem for you as soon as possible and do our best to restore your trust.
The product works fine, but if you depend on the warranty or support go somewhere else, they will ignore you.
I have now had an issue with the battery charger for over 3 weeks, which is when i sent mammotion support the first message through live chat. Apparently the live chat is just a joke, because they never responded there.
Now it's been 2 weeks since the last reply on mail, despite me sending follow up mails, asking for a resolution.
EDIT:
After my review they followed up within 2 days and shipped the component shortly after.
mammotion.com 回复2025-05-23
We are very sorry that you have such an unpleasant after-sales experience. We attach great importance to your feedback and understand your dissatisfaction and anxiety.
We are deeply sorry for the delay in response and the failure to solve the problem in time during the support process. Please rest assured that this is not our usual service standard.
We are also constantly optimizing the after-sales response mechanism to avoid similar problems from happening again.
Regarding the charger problem you mentioned, in order to assist you as soon as possible, please provide the relevant work order number or order information. We will immediately upgrade the processing for you and arrange a specialist to follow up and solve the problem for you as soon as possible.
Mammotion has always attached great importance to the trust and feedback of every user. Thank you for your patience during this period, and hope that this processing will restore your confidence.
Bought a AWD 5000 early on. A pricey investment. The app isn't great but works. The robot did navigate the terrain as expected and did a good job. Areas on back corner of house with massive tree and house blockage it had signal trouble with. But that again is to be expected. My problem now is service. For the third season I need ned plastic disk blades and screws as previous screws had stripped. Ordered 6 weeks ago and still no tracking number and no blades. They say just be patient. Sounds like fraud to me. And may need to treat it as such shortly. So yea, zero after service support is going to sink this company. Making go from a fan and promotor to a never buy this brand again customer. All over a 10-15 cost of goods plastic part and horrible customer service. That's the way to drive a company into the ground.
mammotion.com 回复2025-05-21
Thank you very much for your trust and support for AWD 5000 as an early user. We are also very sorry to hear about your current disappointment and frustration. We deeply apologize for the troubles you are currently experiencing in after-sales service.
We have carefully recorded your voice and will immediately submit it to the senior customer service team for verification and expedited processing. We will also review the inventory and logistics mechanism of related accessories to avoid similar situations from happening again.
Firstly I have never written a review before. But honestly this company is useless. The mower has stopped working. - I go through all the chats / back and forth at which point they decide they wish for me to post the mower back. 2 Months I am now waiting and they haven't collected it yet. I have contacted them constantly and i keep getting told someone will contact me within 2 days. So currently 4 months I do not have a working mower.
Mammotion - ticket 108005
Further to the above, after receiving the mower back - it now doesnt charge properly. And i am again in the loop of having to chase support to get a response. New Ticket: 158491
This year the mower has not cut the grass once. (Nearly 6 Months now!)
mammotion.com 回复2025-05-21
First of all, thank you very much for sharing this experience. We sincerely apologize for the inconvenience caused by the device failure and the long delay in completing the return process.
We have noticed the work order number (108005) you mentioned and will immediately submit it to the senior customer service team for verification and escalation.
Once again, we are deeply sorry for the inconvenience caused and we will spare no effort to resolve the problem for you as soon as possible.
Great when it works. But after the latest software update our Yuka Mini 600 has stopped going back to the charging station and just stops working on the spot until it is carried back to the charging dock. No good if you're not a home to deal with it. Mammotion support long drawn and unhelpful.
mammotion.com 回复2025-05-21
Thank you for your feedback and for continuing to use the Yuka Mini 600. We are glad to hear that it is performing well, but we are very sorry that it has been troubled by the problem of not automatically returning to the charging station due to the recent software update.
We recommend that you send the log file of your current device to our customer service email (if you have not already done so), along with the software version number and the failure video, so that our engineering team can locate and fix the problem as soon as possible.
We promise to provide you with a solution as soon as possible, and apologize again for the delay and inconvenience caused to you.
I recently purchased the Luba Mini AWD 800H. There is no question whether the Luba mini can handle even the toughest and most complex yards. This mower has been able to take slopes even a full size zero turn commercial mower couldn’t handle. It cuts well and leaves nice lines. Although I am happy with my purchase I do have a couple of frustrations with the product and the Mammotion App itself. Firstly, perimeter mowing with the Luba itself is extremely frustrating if not inaccurate/border line useless. This was a highlighted strength of the product before purchase but unfortunately has been a let down. Be prepared to either have to manually string trim or push mow all of your map area perimeter’s if you want a well kept looking lawn. Secondly, the App itself… oh my goodness… the app is really the sore spot on the Mammotion reputation. The Luba mower itself is honestly a feat of genius and capability in the world of robotic mowers but the App’s design and usability completely hinders all of the strengths the Luba Mini offers. Between constant glitching and requiring re mapping to complete confusion and non user friendly menu options, it is a tough pill to swallow. Had I known the App would cause me so much frustration before I made such a large investment to purchase the Luba Mini I probably would have reconsidered. BUT!… for now I think the mower itself is worth the investment. I just remain hopeful that Mammotion will truly hear the user complaints about the app’s usability and make some significant updates in the near future.
Total and utter con. Wife bought me as a present. It doesn't work. Not able to speak to anyone. No one in England. Had an email response saying a ticket has been opened (twice) and jack all since.
If you would like more frustration in your life - buy a Luba AWD 2. Also very good if you like to use useless apps.
Try to connect your phone to the robot - perfect if you want to kill 2 hours of your life.
Also very good if you like to chat with chatbots. They have real customer support as well but only answer after 3 weeks with further irrelevant questions.
Worst company ever.
mammotion.com 回复2025-05-21
We are very sorry to hear that you are so disappointed with your experience with Luba AWD 2. We sincerely appreciate your willingness to take the time to share this experience, and we are deeply sorry for this.
In the meantime, if you are willing to provide the device serial number or previously submitted work order number, we will do everything we can to facilitate your quick processing and strive to provide you with a clear and specific solution as soon as possible.
We do not avoid problems, and we will never ignore the voice of any user. We hope to have the opportunity to bring you a better experience in the future and regain your trust.
Navimow Segway
Kress
Segway Navimow
De Mammotion
Husqvarna
WORX Europe
Lymow
Mova