LUBA AWD Series is the first and only Perimeter Wire Free Robot Lawn Mower that can handle complex lawns up to 5000 ㎡ (1.25 acres) with 75% slope (37°).Mammotion is leading the innovative outdoor robot solution, committed to shaping a smarter and high-quality eco-friendly outdoor lifestyle. We provide Smarter Robot Lawn Mower, with 7+ Years of Robot Experience and 150+ Robotics Patents.
以上内容由商家自行提供，未经平台核实。mammotion.com（mammotion.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 635 条用户评价，属于家庭服务分类，口碑一般。评价两极分化：53% 给出 4 星及以上，同时 31% 打了 1 星；商家回复了 61% 的差评；评价主要围绕产品、客户服务、质量。数据最后更新于 2026-10-24。
Most reviewers were somewhat happy with their experience overall. Consumers generally find the advanced robotic lawn mowers remarkably easy to set up and use, appreciating the efficient cutting performance and reliable daily operation across various lawns. Many people also highlight the exceptionally helpful customer support and remarkably smooth repair processes provided whenever technical issues occur. However, some customers also noted frustrating experiences regarding unexpected device breakdowns and completely unresponsive support teams during critical moments of need. Reviewers frequently reported severe mechanical failures, problematic software updates, and major difficulties getting timely replacement parts to fix their broken machines.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。A couple of weeks ago I bought the Yukon Mini 600 on Bauhaus and put it to the test. It works as it should in the bigger picture but there is improvements to be made, especially in avoiding obstacles when turning around. Cuts the grass as expected.
I can’t speak to how good or bad the unit itself is.. as I never got it mowing automatically. It’s a nice looking unit and seems to be well built, however I question the longevity of the plastic rotating discs. They look pretty flimsy to me. Anyway, I had docking issues to start with and tried to communicate to Mammotion via their call line, I was put on hold and I was in line for a tech, then eventually told to leave a message with no direction on what to say (it sounding like someone’s personal line and not a professional business). I then send a log of information to them via their software, which takes about a hour based on my low speed data line. I receive a YouTube video link on how to place the charging base, when I open the app the next day. Its wasn’t at all helpful as I set up the base unit perfectly. Then, I try their online chat bot… It’s tied to the same software and my account. After the bot asks for information, which they should readily be able to see, and I provide, the bot says to hold for one of our specialists. Moments later I receive an email from EU customer service. That email triggers another email from Asia customer service, which then has me click a link and create an account for self service. I go through that process and it then wants me to disable cookies. At this point, I’m so aggravated, as I’ve invested at least 10 hours into positioning everything, setting up, trying to troubleshoot on my own then working through their truly crummy system(s) of service, I give up. Seriously, this is the worst customer service ever. I can’t even imagine what would happen if I had to return this for known repairs. I communicated this issue to Amazon and will return this unit back to the mother ship in California. I’ll take care to return it in the best, cleanest condition in its original packaging and will video tape to document… that’s how little confidence I have in Mammotion and their business practices. Thank goodness for Amazon and their leverage over vendors. If I had bought direct from Mammotion, I fear I’d be up a creak without a paddle. My lawn is currently long, so I’m heading out to jump back onto my trusty lawn tractor! At some point I may give them another shot, but, they aren’t ready for prime time yet.
Thank you for sharing your experience and feelings in detail and patiently. First of all, we would like to express our sincerest apologies for the inconvenience and troubles you have encountered. Your feedback is very important to us, but it also makes us deeply aware that there are obvious deficiencies in after-sales support processes and customer communication experience. We are deeply sorry for your precious time and trust.
Dead on arrival I bought a Luba 2 1000H directly from Mammotion. Out-of-the-box defective and Mammotion is TOTALLY unresponsive. Very large expense and NO warranty response.
We are very sorry that you have such an experience. We are deeply sorry for this. Thank you for choosing Mammotion and trusting our products. We attach great importance to your feedback and have initiated emergency procedures. Please rest assured that we will provide you with a solution as soon as possible and ensure that your rights are protected. Mammotion has always been committed to providing high-quality products and services to every user. Your satisfaction is very important to us. Our staff will contact you later, please keep the communication open. Once again, we sincerely apologize for your inconvenience and thank you for your understanding and support.
AVOID THIS COMPANY! No client support and im 3 weeks waiting for a part that was incorrect! Total incompetence and avoid do NOT even consider buying from them
We are very sorry that you have such an experience. We fully understand your disappointment and dissatisfaction. Due to the recent surge in inquiries, customer service response has indeed been delayed, which is not the service standard we expect to present to our customers. Please believe that we are working hard to improve and hope to properly resolve the problem for you as soon as possible. If it is convenient for you to provide the order number or relevant information, we will verify and handle it for you as soon as possible.
Ordered a Luba2 AWD on 22 March, estimated delivery was 10 to 12 April. Went on their customer support chat line today for an update, very disappointed with response, ETA is now end of April, but I will receive some spare blades to make up for my disappointment! Thought long and hard before ordering, wrongly assumed they had sorted their logistics/distribution, looks like I was wrong! UPDATE: I am delighted to report that my unit has just been delivered! On the negative side it is absolutely clear that customer services had no visibility of the company logistics. I will give a further update on performance when we have completed the set up. I now have the machine and it appears to be working well in the 2 weeks it has been running, still waiting for the 24 blades that were promised for the delay. I will certainly up the marking subject to receiving what the company promised, and the continued good performance of the product!
We apologize for the inconvenience and thank you for your patience. We understand your frustration and hope to provide you with an accurate delivery time as soon as possible. I will monitor the status of your order and update you as soon as possible.
Hi..We are a few people who have bought YUKA mini 500 on amde, have written in the chat. I first wrote to ask if you could get the small model in gray... The woman in the chat states that you can't, but right now they are running a campaign on 500, so if you order it you get a voucher for 179 euros to buy on amazone.... There is a lot of pressure for this and the 5-6 different people in the chat you talk to say nothing about not being able to get it.. Now I have emailed a little back and forth with someone else and now they refuse to give the 179 euros to amazone, we have everything in the mail where they promise it. Now they say you can only get it at the original price, my YUKA 500 was discounted when you buy it... The original price is 898 euros, the YUKA 600 costs the same and you can get 50€ cashback... You can also get it in gray, but of course you jumped at the offer for 500... We have it all in writing. I will look around for something else, customer service has no idea what they are doing... Hejsa ..Vi er nogen stykker som har købt YUKA mini 500 på amazone , har skrevet i chatten . Jeg skrev først for at spørge om man kunne få den lille model i grå… Kvinden i chatten oplyser at det kan man ikke , men lige nu kører de kampagne på 500, så hvis den bestilles så får man en voucher på 179euro til køb på amazone …. Der rykkes en del for dette og de 5-6 forskellige i chatten man snakker med oplyser intet om at man ikke kan få det.. Nu har jeg så mailet lidt frem og tilbage med en anden og nu nægter de at give de 179euro til amazone, vi har alt på mail hvor de lover det. Nu siger de så man kun kan få det ved den originale pris , YUKA mine 500 var sat ned ved køb … Den originale pris er på 898 euro, det samme koster YUKA 600 og der kan man få 50€ cashback… Den kan man også få i grå , men tilbuddet på 500 hoppede man selvfølgelig på …. Vi har det hele på skrift . Jeg vil kigge mig om efter andet , kundeservice aner ikke hvad de laver
Thank you very much for your detailed feedback, and we sincerely apologize for the trouble this experience has caused you. In order to better assist you in solving the problem, please forward the relevant chat records or email commitment screenshots to us. We will immediately verify the details of the relevant activities and communicate with the relevant departments as soon as possible. Thank you again for your patience and trust. We will do our best to strive for a reasonable and fair solution for you. If you have other questions or need further assistance, please feel free to let us know.
Ordered the largest/best Lawn Robot approx 3 weeks ago. No sign of shipping, so chased on live chat. Was told the order would be definitely with me by 10th April. Still nothing had arrived (even an apology, update or shipping ETA) so followed up by chat/support also. Usual chat AI nonsense but no human after 20 minutes. Bad start to purchase of a very expensive lawn mower...
We apologize for the inconvenience and thank you for your patience. We understand your frustration and hope to provide you with an accurate delivery time as soon as possible. I will monitor the status of your order and update you as soon as possible.
Just purchased a Yuka Mini. It worked fine for 2 weeks. Now it stopped working and the so-called chat-support sucks! No reply and its the same autogenerated answers in their chat. They refuse to take the mower back - and there is no solution to why it stopped working. UPDATE: Chat support is not a success. So after I called them and talked them I did manage to get a new Yuka Mini nsent to my address. Its now 3 stars and I recommend the mover - just skip their chat and call them if you have any problems.
Thank you for sharing your candid experience with Yuka Mini and we apologize for the issues you are experiencing. We will immediately escalate your feedback to better understand the device and provide a clear solution. Please know that we take every user's experience very seriously. We are very sorry that this service did not meet your expectations. We will do our best to make up for this mistake and hope to have another chance to win your trust again.
Order M1185IT I requested the return of the Yuka mini robot on my purchase, robot never used and still in its packaging. I have been waiting for more than 10 days for the return label, but the responses from customer service are always the same, that is, apologies and that sooner or later it will arrive. I believe it is an incorrect attitude and an attempt to block the return and exclude the refund. Be wary of buying on mammotion, Customer service does not exist. News: in the end everything went well..i received a refund
Thank you for sharing your situation with us, and we are very sorry that you have encountered so much inconvenience in the return application process. Please rest assured that we have urgently upgraded your return application and will process it for you in the shortest possible time. We have no intention of preventing you from returning the product or delaying the refund. We deeply regret that you have such an impression. Thank you again for your patience and feedback. Your trust in us is very important to us, and we hope to win back your recognition with practical actions.
4/25 Update: Recieved my replacement. I believe it may have been a refurbished, but well refurbished YUKA 1500. The firmware was already updated and had a small scratch on the body not noticeable, but was there. Powered up everything and it took longer than expected to link to my RTK as the robot data link IP was not the RTK that was in my yard it (it showed it very far away). Once I updated the correct RTK that was in my yard positioning took about 5 mins, and I also put a data sim in my robot. Mapped and sent it on its first cut. Unfortunately new firmware is needed because it was running into my house alot almost taking off my siding. I didn't even map it that close so something is up. Hope a new firmware gets released soon. Update: Original post below. I finally recieved a response and label. I cleaned and repacked my Yuka in the original box according to the instructions and sent it back for a replacement. I will update again if the process went smoothly and my replacement is good to go. Original: I have a Yuka 1500 I ordered with the sweeper. On April 9 just before my Yuka was to mow it went offline and bricked. No connection to app, wifi, button commands charging, but it wasn't dead. It has 4 lights on top and that's it. I immediately called customer support, and after 12 tries I reached a person. I told him the issue and we troubleshooted for about 30 minutes to no avail. He suggested it moves to level 2 and it will need to be replaced, and that's where the ball stopped. They have went ghost on me. I have not recieved any label, communication from tech support and I called 35 times today and could not get customer service to confirm my info and send it in. I've only had it for 2 months and ran it 12 times. I love the thing, but lack of support is having me second guess my purchase. I really was enjoying my Yuka. If mammotion can't make it right I may have no choice to reach out to FTC and BBB to file a complaint.
Thank you for sharing the entire situation in detail. We understand your frustration and dissatisfaction. We take your issue very seriously. We will immediately escalate your case and arrange for our technical team to contact you as soon as possible to verify the information and advance the solution process. Please believe that we will do our best to resolve your current issue as soon as possible.
Probably the worst customer experience I have ever encountered. From start to finish, it was painful. Stated that it was in stock and would be delivered in early April. When I chased them, they sent a tracking URL to their product page. When I challenged this, they said, "I never said it had been dispatched"! Then, I asked when it would be delivered, only to be told there were issues with logistics. Eventually, I gave up and stated that I wanted a full refund. They then said it would take up to 15 working days! I always find it interesting how they can take your payment upfront instantly, but a refund takes 15 days! Avoid these clowns like the plague. They promise all sorts of wonderment and deliver nothing.
We apologize for the inconvenience and thank you for your patience. We understand your frustration and hope to provide you with an accurate delivery time as soon as possible. I will monitor the status of your order and update you as soon as possible.
Ordered sweeper and yuka 2000 on 10th March. M8595EU Have received sweeper,but have not received mower. Now they are saying in one of two email replies, that it has been delivered. To Mammotion----- I have not received the Yuka 2000. I am writing here as they seem to reply albeit a copy and paste type reply.They say they will check order and reply, but do not reply. Very poor customer service. Next step PayPal.
Thank you for your feedback and we understand your current situation. First of all, we apologize for your delay in receiving the Yuka 2000 mower and for the failure to get an effective response in time when contacting customer service. This is not the service experience we expect to provide to our customers, and we are very sorry for the trouble you have caused. We attach great importance to the feedback of every customer, and sincerely hope that we can have the opportunity to properly solve the problem for you before you decide to take further action. Thank you again for your patience and understanding, we will give you a clear answer as soon as possible.
I placed an order (M8185EU) for the Luba Mini 800 AWD on February 11, 2024 (pre-order), with the note on the website that delivery would be in early March. On March 22, they said delivery would be in March :))))))). On April 7, they said they couldn’t give an exact delivery date because they have too many orders and the shipping company is having logistical issues. Now I'm fighting with them to get my money back. I filed a complaint through PayPal. I strongly recommend looking elsewhere for a different product. They are the most unprofessional company!!!
We apologize for the inconvenience and thank you for your patience. We understand your frustration and hope to provide you with an accurate delivery time as soon as possible. I will monitor the status of your order and update you as soon as possible.
Zero customer experience. Order is still not shipped from a week and i’m literally unable to cancel it Order M1455IT Open 2 tickets but nothing . Very scammy pratices
We are very sorry to bring you such a bad shopping experience. We are deeply sorry for this. I have checked the order M1455IT you mentioned and noticed that you have been waiting for more than a week but it has not been shipped. This is indeed not the service process we want you to experience. At the same time, you reported that you have submitted two work orders but did not receive an effective response. We are also very sorry about this. Please rest assured that we will never do anything deceptive. At present, I will immediately escalate this issue and process the cancellation or refund for you as soon as possible. We attach great importance to the trust of every user, and your valuable feedback will help us continue to improve our service. If you have any additional information, you are also welcome to reply directly and we will follow up with you as soon as possible. Once again, I sincerely apologize to you and thank you for your patience and understanding.
Ordered Luna 800 AD, arrived quickly but a part had keen made incorrectly. Should have had a thread on one end of the pole, but didn’t. Has been a week trying to communicate with online chat and basically no further forward. Promised a response every day and never get one. Have spent £1500.00 and have a mower i cannot work and appalling client services. AVOID THIS PRODUCT
We sincerely thank you for purchasing our products and are deeply sorry for the problems you are experiencing. Please be assured that this is not our normal level of customer service. We have escalated your situation and will ensure that the relevant departments intervene immediately to reissue the correct parts and assist with installation as soon as possible. We will never let you face such problems alone. Your feedback is very important to us. It not only helps us improve our service processes, but also reminds us to always put the customer experience first. We promise to resolve this matter for you as soon as possible in a more efficient and sincere way, and do our best to make up for your inconvenience and loss. Once again, we are deeply sorry for this experience and thank you for your patience and understanding.
I would say that the customer service is great and that the people I dealt with really want to help you out. I had an issue ordering online and I spoke with the Customer Service personnel. They were polite, professional but really did everything in their power to resolve the issue. For that I am most grateful.
I ordered a luba 2 3 weeks ago as they emailed me and said they had them in stock and woould ship the item in 2-3 days. They have created a DPD ticket but not actually asked DPD to collect the item from them. When I enquired about the delay, they said DPD were having problems and were unable to collect the item form them, which I found hard to believe. After another enquiry they created a tracking number with DHL, but again just a notication of intention to ship one day. I have asked a few times for a refund but they refuse to acknowledge my request. I'm getting worried they'll go bust while holding my money. This is a start up company that does seem to be getting a bit of bad press, so it does make you wonder. I would reccomend looking elsewhere. It looked like a good deal for the price, but I wish I had just paid more and gone with with a legitemte company with decent customer service. Oh dear :-( They still refuse to accept that I have cancelled my order.
We apologize for the inconvenience and thank you for your patience. We understand your frustration and hope to provide you with an accurate delivery time as soon as possible. I will monitor the status of your order and update you as soon as possible.
Dont buy anything from Here, theres no customer service!
Thank you for your feedback, we value your opinions very much. We are sorry for the unpleasant experience. Please rest assured that we are always committed to providing quality service to every customer. If you encounter any problems or need help, please feel free to contact us and we will solve it for you as soon as possible. Thank you for your understanding and support.
Takes money and doesn’t ship. Website indicates customers buying product now will get theirs before me. Gives a vague delivery date of ‘mid April’ but only after I push their slow and unresponsive customer chat for an estimate.
We apologize for the inconvenience and thank you for your patience. We understand your frustration and hope to provide you with an accurate delivery time as soon as possible. I will monitor the status of your order and update you as soon as possible.
Ordered 2 weeks ago (march 17) and got a mail indicating a delivery at end of may. They didn’t ship yet, so I guess I don’t get it by end of march. Have created a ticket regarding delivery, but no response for 5 days now. They withdrew the money 3 days after ordering.
We apologize for the inconvenience and thank you for your patience. We understand your frustration and hope to provide you with an accurate delivery time as soon as possible. I will monitor the status of your order and update you as soon as possible.
共 635 条符合条件的评价
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