I love the great choices, especially the asian meals. The ingredients are fresh and inviting. I have been with Marley Spoon close to a year now and have noticed a disturbing trend. Lately (3 different meals), some key ingredients are missing. Some may think so what, go to the store, except I live in a rural area and the nearest "good grocery store" is more than an hour away. My ok grocery store for instance doesn't carry ginger root, which was an ingredient that was missing last week.
Well, the first order came and immediately. I knew this was not equality. Company, the food had come cold in between 2 ice packs. However the vegetables that were given, we're all whole and not even cut the whole meal It was basically someone shopping for you. Putting it in a box between ice packs and saying here make this which took plenty of time and no help at all plus the products were not high quality example. A gyro We're supposed to be lamb or so I thought, unfortunately it came with chopped meat. And there's so many parts to every meal that I could have made a better meal myself and not need to go pay forty dollars for a bunch of uncooked food that was poor quality and requiring a lot of effort.
Here's the big biggest pet peeve.I have upon immediately receiving these ingredients and being disenchanted, I contacted the company to stop my next order, which was not supposed to come for a whole week. Well, I was told too late so sorry. We can't stop that order now. And no refunds period I tried to escalate the call She said, there's no no escalating and because I called too late, I would not receive a refund on either order. But now, when my second order came, the ice packs were not inside the box, it was strictly rotting food, smelling of putridness and no refrigeration.
Who do I go get this money back that they ruined a forty?Dollar meal didn't even send it to me with ice packs.So now I could not even feed it to my dogs.
Martha stewart shame on YOU
scamming the world. I am just disgusted at your lack of customer service and no recourse for your failure to provide an edible dish.
I'm just providing an update. I was contacted by the company and told to contact them at another number for customer service. it's possible that employee did not represent their company well. Hopefully, they will rectify this.. I do appreciate that they contacted me right away. I'll let you know how this transpires.
The recipes for the most part are really good. There are some great combinations of flavors that I've never experienced before and this program is a great way to try new food. The downside is there needs to be more of a variety to choose from every week. There seems to be various iterations using the same ingredients. The instructions also need some work...time to make the meal doesn't include prep time and the "items you'll need" doesn't include things like measuring cups/spoons or bowls. I typically double the time listed on the instructions to get a more accurate duration and I'm an experienced home cook.
Martha Stewart & Marley Spoon 回复2025-07-11
Hi Juli！感谢您就餐食和烹饪说明提供的反馈。您的反馈将转达给我们的烹饪团队进一步评估。如果有任何我们能帮上忙的地方，请通过 [email protected] 或我们的实时渠道（聊天或电话 866-228-4513）向我们的客服团队提供您的意见。祝好！
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