Hi Michelle,
感谢您分享反馈。我们很高兴听到您的MDHair产品快速送达且与描述一致。得知护发素不会让头发感觉油腻,可以每天使用而无需额外清洗,并且这套方案易于遵循,这太棒了。我们期待您的持续进展和即将到来的积极成果。
我们很乐意帮助您在此基础上取得更多进展。请通过[email protected]联系我们的专家获取个性化建议。
The shampoo was extremely drying for my scalp and caused scabs and intend flaking and itching. The serum was fine, I tried it but I didn't see any difference in my hair growth. The oil drops were nice and made for a nice tame of the frizz on my straight hair.
The caveat is that they auto sign you up for a subscription and then automatically send you another 2 month supply (twice as much product) a month later. The subscription cancellation is extremely buried in their website. I had not even created an account prior to spending 15 minutes trying to cancel the unwanted subscription. Of course, now I have double the amount of unwanted products. Note that I am in Sydney, NSW, Australia.
I contact the company about 4 hours after the email is sent to say my new package has been sent. What? I get an AI bot that takes longer to contact a person. Several hours later I get a real person and they say it can't be undone. They don't normally make returns but they're making an exception for me for an unopened box. Keep in mind the last box took 3 weeks to leave the US and get through customs and border control in Australia and arrive at my house. Completely mangled but the product was mostly intact so I didn't complain. I didn't try to get my money back for the first bottles that I did not finish. The icing on the cake is that they sent me another unwanted package and won't return it with less than a few hours after notification and I have to wait another month to send the unwanted package back and pay the return fee to the US to get a partial refund for a whole lot of product that has destroyed my scalp. This company is corrupt, sneaky and this product is terrible. Don't waste your money or time.
Hi Kelly, 感谢你与我们分享如此用心且诚实的反馈!我们完全理解在旅程初期很难判断效果,很高兴听到你在护士朋友的研究后对尝试MDhair充满信心。我们也感谢你分享关于胶囊大小的体验,因为像你这样的反馈帮助我们了解可以在哪些方面改进整体体验。如果你需要指导或支持,随时发邮件到 [email protected]。
Hi Bobbi, 我们非常感激你抽出时间分享这么用心的反馈!很高兴听到你喜欢这款产品的易用性,而且仅仅一个月就注意到有新发生长,同时我们理解持续掉发确实令人沮丧。感谢你给MDhair一个机会,我们很荣幸能陪伴你继续日常护理。我们的团队随时乐意提供帮助!你可以发邮件到 [email protected]。
Hi Lauren, 非常感谢你与我们分享这个令人鼓舞的更新!我们很高兴听到仅仅几周后,你的头发已经感觉更浓密更健康了,我们真心感谢你抽出时间分享这些积极的变化。知道你的MDhair日常护理给了你一个如此美好的开始,真是太棒了,我们希望你在继续前进的过程中能持续感受到鼓舞。如果你需要指导或支持,随时发邮件到 [email protected]。