Mellowsleep

Hi Amanda, We're sorry to hear about your experience with the comforter and the delay you've experienced while waiting for an update. While our comforters are machine washable, the recommended washer capacity can vary depending on the size of the comforter. We want to make sure we have the right context before commenting further on what may have happened. We'd be happy to review your previous correspondence and make sure your concern was handled appropriately. However, we were unable to locate the previous conversation on our end. We've reached out to you directly via email, so when you have a moment, please check your inbox and reply to our message. We'd appreciate the opportunity to assist you further. Warmly, The Mellow Team 🌙

Hi Tony, Thank you for taking the time to share your experience. We're sorry to hear that the pillow didn't provide the comfort and support you were hoping for. We know that everyone's sleep preferences and support needs can vary from person to person. We've already reached out to you directly via email. When you have a chance, please check your inbox and reply to our message. We'd appreciate the opportunity to continue the conversation and see how we can best assist you. Kindly, The Mellow Team 🌙

Hi Austin, Thank you for taking the time to write us your overall honest review! We're sorry to hear the the pillow wasn't the right fit for your needs and preferences. We understand that finding the right pillow can take some time and we genuinely appreciate you giving Mellow a try. We wish you all the best on your pillow search, and we hope we'll have the opportunity to welcome you back in the future. Warmly, The Mellow Team

Hi Ronald, We understand your concerns regarding the dispute process. While a bank may confirm that a dispute has been closed, we're unfortunately unable to proceed until we receive the official notification through the payment network and the chargeback is reflected as closed on our end. Until then, the disputed funds remain unavailable to us, preventing us from taking further action. That said, we'd like to ensure your case was handled appropriately. We've sent you a request for your order details through Trustpilot. When you have a moment, please respond to our request, and we'll review your previous correspondence once more and follow up with you directly. Kindly, The Mellow Team 🌙

Hi Mikayla, Thank you for bringing this to our attention. We'd like to look into what happened and ensure your concerns receive the attention they deserve. We've sent you a request for your order details through this Trustpilot review. When you have a moment, please respond to our request, and we'll review your order history and previous correspondence so we can follow up with you directly. Thank you for giving us the opportunity to make this right. We look forward to hearing from you. Kindly, The Mellow Team 🌙

Hi Cheri, Thank you for taking the time to share your experience with us. We're sorry to hear that the products weren't what you had hoped for and that your experience with our support team left you feeling disappointed. We'd really appreciate the opportunity to understand what happened. We've sent you a request for your order details through Trustpilot. When you have a chance, please respond to our request so we can review your previous correspondence and make sure your concerns were handled as they should have been. We appreciate your feedback and hope to hear from you soon. Warmly, The Mellow Team 🌙

Hi Diane, Thank you for taking the time to share your feedback, and we're sorry to hear that the pillow didn't meet your expectations in terms of comfort and cooling. The $15 return processing fee is a standard fee that helps cover the prepaid return label and the handling and inspection of returned items. That said, we'd like the opportunity to review your experience further. We've already reached out to you directly via email . When you have a moment, we'd greatly appreciate it if you could check your inbox and reply to our message. Warmly, The Mellow Team 🌙