Mellowsleep

Hi Cole, Thank you for taking the time to share your experience. We're genuinely sorry to hear how disappointed you were, especially after being excited to receive your MarshMellow Double Stuffed Comforter. We understand how frustrating it must have been to experience damage after the first wash and then not receive the resolution you were hoping for. We'd like to clarify that our team did not make its decision based solely on the fact that the comforter was washed in a top-load machine. The care requirements for this particular comforter also take into account the washer's capacity and design, as well as the amount of space available for the comforter to move freely during washing. Because the MarshMellow Comforter is intentionally double-stuffed, it becomes significantly heavier once saturated with water. A washer that does not provide sufficient space and capacity for the comforter can place additional stress on the fabric and seams during the wash and spin cycles. This is why our care recommendations emphasize using an appropriately sized, large-capacity or commercial washer, particularly for larger comforter sizes. We understand that you followed a cold, delicate wash cycle, and we appreciate you providing the requested information and photos during our review. After carefully considering the details of your case, however, our team was unable to confirm that the damage was the result of a manufacturing defect covered under our warranty, and we were therefore unable to approve a replacement. We recognize that this was not the outcome you were hoping for. We value your feedback and will continue to use it to help us improve both our products and the experience we provide to our customers. Warmly, The Mellow Team 🌙