Mellowsleep

Hi JRod, Thank you for taking the time to share your feedback. We're sincerely sorry for the experience you've had and for the frustration caused throughout the process. We'd like to take another look at your case to ensure that the appropriate process was followed and that your concern is being handled accordingly. We've sent you a request for your order details through Trustpilot. When you have a moment, please respond to that request, and we'll review your previous correspondence in full. Once we've completed our review, we'll reach out to you directly with an update. We appreciate the opportunity to revisit your case and look forward to hearing from you. Best, The Mellow Team 🌙

Hi there, We're sorry to hear that the pillow wasn't the right fit for your preferences and that your return experience left you feeling disappointed. We understand how frustrating it can be when a product doesn't meet your expectations. We'd also like to clarify that the $15 return processing fee is a standard fee that helps cover the prepaid return label, inspection, and processing of returned items. That said, we'd still like the opportunity to review your case. We've sent you a request through Trustpilot for your order details. When you have a moment, please respond to our request, and we'll take another look at your previous correspondence to ensure the appropriate process was followed. Thank you for your feedback, and we appreciate the opportunity to revisit your experience. Warmly, The Mellow Team 🌙

Hi Inga, Thank you for taking the time to share your feedback. We're sincerely sorry for how long this process has taken and for the frustration it has caused. Part of the delay was due to the chargeback remaining open in our system even after it had been resolved with your bank. We were unfortunately unable to move forward until we received the official notification through the payment network confirming that the dispute had been fully closed on our end. We've now reached out to you directly via email with an update and a resolution for your order. When you have a moment, we'd greatly appreciate it if you could check your inbox and reply to our email so we can move forward with your preferred resolution. Thank you again for your patience. We look forward to hearing from you. Warmly, The Mellow Team 🌙