Recommended
I think their products are nice and my recent experience with their customer service was good.
关于 Nanoleaf
数据更新- 网站
- nanoleaf.me
- 分类
- 建筑与制造
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 46 条评价
- 差评回复率
- 0%（0/214 条）
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商家自述
Nanoleaf is a green technology company that's transforming the way we light up our world with impeccably designed, ultra energy efficient LED lighting.
Nanoleaf靠谱吗？
Nanoleaf（nanoleaf.me）在 OK.one 的综合评分为 1.4 分（满分 5 分），基于本站收录的 239 条用户评价，属于建筑与制造分类，口碑较差。84% 的评价为 1 星，差评比例偏高；商家尚未回复差评；评价主要围绕产品、客户服务、使用体验。数据最后更新于 2026-10-25。
评价综述
AI 生成Most reviewers were let down by their experience overall. Customers frequently struggle with unresponsive support teams, difficult communication channels, and unhelpful handling of warranty claims when things go completely wrong. Consumers also encounter major ongoing issues with hardware quality, frustrating connectivity failures, and unexpected shipping delays that leave physical orders stuck or completely missing for weeks. Some reviewers were happy with the nice products, beautiful lighting designs, and timely delivery services received initially without any major problems. Others noted that the equipment can look amazing once successfully installed, though achieving that operational state often requires considerable patience during the initial setup process.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Truly a frustrating experience
Truly a frustrating experience. After a full 6 years as a loyal NANOLEAF customer, I’ve realized they haven’t managed to keep up with app connectivity the way their competitors have. My friends who use other lighting brands don’t face the issues I keep experiencing with managing the DOWNLIGHT and Shapes. I’ve spent over 6000 euros on their products in 6 years only to end up with completely disconnected lighting. I’m sorry, but I will never purchase a Nanoleaf product again.
Extremely disappointing- unreliable
We’ve been in our new build for just three months and the Nanoleaf Matter Downlights have been nothing but disappointing. They’re intermittent at best — constantly dropping offline, failing to respond, and overall just completely unreliable. For something that’s marketed as smart lighting, they’ve been anything but. We’ve spent far too much time troubleshooting and trying to get them working consistently, and we’re now at the point of asking our electrician to rip them all out and replace them with a product that’s actually stable and dependable. Would not recommend if you’re looking for reliability in a smart home setup
Don't last long
Mine stopped pairing after a few months (maybe 6 at the most?) and no amount of resetting would fix it.
Questionable customer service and substandard products.
Purchased three Nanoleaf floor lamps from the UK website. One arrived faulty (flickering). Nanoleaf support directed me to swap the faulty light strip with a working base unit to troubleshoot. This rendered both lamps unusable, because the connector becomes lodged inside the strip during initial assembly and cannot be safely removed. Under the Consumer Rights Act 2015, I am entitled to repair or replacement of both affected units — the original faulty lamp and the one damaged through Nanoleaf’s directed troubleshooting. Despite providing full documentation and videos, no resolution has been offered. I also paid for DPD 48 delivery, which was substituted without refund or notice. Two unusable lamps, no clear accountability, and poor adherence to UK consumer protection standards.
The lights are amazing but everything…
The lights are amazing but everything else, absolute bullshit. so much bullshit that its not worth the headache
A company who don't want to listen or improve their service offering.
I just needed to order some extra clips for their rope light, rather than telling me a price or sharing a link where I could order them, they insisted I tell them how many I wanted and they would then tell me the price and send a link. 5 emails later I had to just guess at a number and then get a standard quote of £8 for 25 clips. Why it had to be difficult I don't know. Still can't order the clips as the link doesn't work. Went to review the customer service as their follow up email requested, the review link is only valid for 24 hours after you receive it. No wonder they appear to have some of the worst customer service/product scores out of all the big smart light companies. I would avoid them going forwards and look for someone with strong customer service scores.
Trash, half the time Alexa says they are not responding l
Half the time Alexa says they are not responding. Absolute disgrace for the price. Imagine your entire existence is to turn on and off and you can't even do that!
App developer must pay better
Hard connection , so long updates and never know when, I spend a lot time to understand how is work, I think app must be easy connect light, aurora not work with lines I hope they connect them, lights good quality but software is so bad with many bags. When I first time buy lights I was happy but later understand is rubbish. I hope all IT team will be changed and you will back again best lights. I have experience about 4 year.
So bought a Nanoleaf 4G kit arrived…
So bought a Nanoleaf 4G kit arrived without a manual which has the QR code to get set up on the app, mailed support immediately after discovering this yet I’m sitting months later with no response with a tv strip I can’t control that’s started falling off the back of my TV, disappointed to say the least, thought spending just shy of £100 on a light strip I wouldn’t be faced with these issues
Biggest smart crap ever
Hardware was good, but the app was crap from the beginning. Which is a big problem since you need it to do all the settings. It was running about 2 years. The real problem starts with a change of the router. It took me a whole week and additional hardware to get all panels connected. I dont want to much into detail but this was insane. 3xPanelgroups, reset, connection via NFC, manual and WiFi failed, turned 5Ghz off, renamed SSID, changed PW, several restarts, 2,4GHz AP...SERIOUSLY??? What kind of devs are programming this shit????
I ordered two multicolor floor lamps
I ordered two multicolor floor lamps. After 3 weeks of shipping, wich was already really bad I finally got the lamps. The first one didn't tun on at all. This is not an app issue or something, when I press the on/off button nothing happens, not glowing at all. The second one was working but after like 20 minutes it also just broke. Edit: Support answered very nicely and offered me a replacement.
Order problems
I have ordered two Nanoleaf floor lamps. Dispatch time they advertise is 2-3 business days. So here we go 2 weeks later I have contacted them twice and only got automated messages without any meaningful response. My order wasn’t even processed let alone being dispatched. One of their responses said that the product just arrived in the warehouse and is going to be dispatched asap. Still waiting for my order. Awful service they have. Don’t fall for their marketing traps!
So disappointing
So disappointing. Again I should have read the reviews. I bought expensive ‘Shapes’ and ‘Triangles’ kits for 2 rooms. The controllers packed up in no time making the system inoperable. Spent ages back and forth to tech support but no resolution so have given up. The light bulbs are ok
Faulty, fire risk.
I finally got a response. After using a different email and doing a new product inquiry. They basically sorted my previous issue immediately, but then fell directly off the face of the earth once more. I'm now trying to get in contact with them as their product is faulty, a fire danger and needs immediate attention. But they won't reply, not even to my email stating this. Sadly it won't get better I don't think.
3 Weeks, 2 Replacements, Zero Support – Still No Working Panels
I purchased a full set of Nanoleaf Elements (7 panels, 1 PSU, 1 controller) and used them for a while without issue — until they suddenly stopped connecting to the app. I’ve now spent three weeks going back and forth with Nanoleaf Support, and I still have a completely non-functional system. Here’s what happened: I received two replacement controllers from Nanoleaf. I followed all troubleshooting instructions repeatedly — soft/hard reset, one-by-one panel testing, 2.4GHz verified, network diagnostics, Apple HomeKit pairing, everything. Despite this, none of my panels light up or respond to touch, and the app keeps showing "panel not detected" errors. I provided detailed summaries, testing results, and even confirmed the issue persists across every single panel. After all of this, support has now gone completely silent — no reply for several days. This is extremely disappointing for a premium product. If I could leave 0 stars, I would. At this point, I’ve started pursuing a formal complaint through the BBB, and I’ll also be seeking a refund through my payment provider due to product failure and total lack of accountability from the company. Avoid this brand unless you're okay with paying hundreds of dollars for something that breaks and a support team that ignores you.
Their product is nice
Their product is nice, but when it breaks and you wait 4 weeks for them to finally agreed to send replacements. They then send the wrong ones and I have now waited 11 weeks for a reply. They're advertising assistance from May 1st 2025 9am till 9pm. But zero replies. I've now sent near 10 emails and nothing. I'm running a business and these are our lighting, with huge gaps I'm so incredibly disappointed. Don't buy them because they simply won't fix the issue after a while. Not acceptable.
An absolute nightmare to pair
An absolute nightmare to pair the website is horrifically bad not surprised there are no reviews on it, the quality is good but seriously the pairing is so bad it never works and is definatley not “smarter buy design” they need to sort this out.
Do not buy Nanoleaf products!!!
Do not buy Nanoleaf products!!!! if you want to pull the living life out of you do not buy nanoleaf products. Whether you are technically savvy or not it a hell setting them up via their thread and matter stuff. if you are technically not up to it than you will be lost in the wonderland. THEY DO NOT HAVE PHONE SUPPORT.
Order placed and money taken
Order placed and money taken, no response from nanoleaf for 2 weeks. After chasing I was told it was almost ready to ship, a week later I chased again and was told the item is no longer in stock. Over a month later I have requested a refund, who knows how long that will take.. Terrible customer service and I managed to find like for like products elsewhere for a fraction of the price.
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