Garden light out of sync with simple…
Garden light out of sync with simple color agter 24 hours, random colors, random animations, half of them off. I followed tech support instructions and I resetting, there is no fix! Stay away.
关于 Nanoleaf
数据更新- 网站
- nanoleaf.me
- 分类
- 建筑与制造
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 46 条评价
- 差评回复率
- 0%（0/214 条）
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商家自述
Nanoleaf is a green technology company that's transforming the way we light up our world with impeccably designed, ultra energy efficient LED lighting.
Nanoleaf靠谱吗？
Nanoleaf（nanoleaf.me）在 OK.one 的综合评分为 1.4 分（满分 5 分），基于本站收录的 239 条用户评价，属于建筑与制造分类，口碑较差。84% 的评价为 1 星，差评比例偏高；商家尚未回复差评；评价主要围绕产品、客户服务、使用体验。数据最后更新于 2026-10-25。
评价综述
AI 生成Most reviewers were let down by their experience overall. Customers frequently struggle with unresponsive support teams, difficult communication channels, and unhelpful handling of warranty claims when things go completely wrong. Consumers also encounter major ongoing issues with hardware quality, frustrating connectivity failures, and unexpected shipping delays that leave physical orders stuck or completely missing for weeks. Some reviewers were happy with the nice products, beautiful lighting designs, and timely delivery services received initially without any major problems. Others noted that the equipment can look amazing once successfully installed, though achieving that operational state often requires considerable patience during the initial setup process.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Find an alternative, save yourself the headache
Bricked their software for certain users, do not respond. Money aside, just buy something worth your time.
Advise not to purchase
I've had two sets of the hectagonal panels. Controllers have failed multiple times. The devices lose syncing regularly. Regardless of updates. You are then unable to repair any devices with them that have previously worked. I've nearly smashed my devices trying to re-pair with them. Absolutely useless.
fantastic company, I don't know why they get a bad rep
I love all the products, as far as I'm aware this is some of the most advanced smart home lighting out there in terms of functions and performance. I mostly use all the stuff synced with my desktop PC for gaming and watching media, in addition to a hyperhdr setup and a bunch of other lighting. there are occasional bugs in the app. I have made bug reports in the app, customer service has helped me optimize my setup, and the dev team has made improvements to the app in the year and a half I've been a customer. it's definitely more stable now. I think the occasional software bug is acceptable with cutting edge tech. I had a power supply fail, I made a warranty claim three weeks ago, and the replacement arrived today. setting the stuff up can be finicky. if you're not following directions precisely you'll probably have issues. some patience is required. I think the bad reviews are from people who expected ian easier setup and don't have a lot of patience which makes things take longer. for example if you're power cycling a device, unplug it and count to 60, then plug it in. if you plug it back in without waiting it doesn't fully reset and you make no progress, wasting time.
Received lights on time, working well
Received lights on time, delivery was good. I was worried after I read all the reviews, but the whole experience was good. I stayed informed on the delivery via the Shop-app. And the Lights are working fine and connect well to Apple Homekit.
Products never get delivered
Been waiting since placing an order for over €200 on 1st December 2025. No reply or action even after multiple emails and attempt to reach them, they just take your money and disappear like bogus startups. Do not waste your money with them, all the AI generated photos on their site do no justice.
extremely poor customer service
I have my Nanoleaf lines for about 3 years now, and 1 controller malfunctioned. So submit a ticket, all fine, then you are in a 20 mail deep conversation in how to fix it and all of a sudden all emails i sent get send back with the response "email no longer monitored". They give me a link back to the site, and need to submit a new ticket, and start the whole process over again. We where at the point of a replacement order, but somehow they sent me back to start
Dreadful Customer Service
I can find nothing constructive or positive to say about the customer service support from Nanoleaf as it is non-existent. I have been in contact with them over several weeks regarding a set of faulty garden lights that are under warranty and have had no refund or replacement. I am constantly being asked to send videos etc but to no avail. Do not use this company!
Order not received, no response, no refund
Unfortunately, I’ve had the same experience as many other customers, which suggests a troubling pattern. I contacted Nanoleaf 3 times regarding an undelivered order and received no response, no product and no refund. I am a disabled customer and was home on the delivery date. I buzzed the courier into the building, yet Canada Post left delivery notices without attempting delivery. I still have the delivery notification on my phone confirming this. Despite clearly explaining 3 times that I have accessibility limitations due to health issues and that I cannot retrieve parcels from a post office, or have anyone do so on my behalf. Nanoleaf is completely aware of this situation, yet remained unresponsive. Being ignored after such a serious failure, especially after repeatedly explaining a disability-related access issue, feels triggering, discriminatory and dismissive. Nanoleaf has left me without the product, without a refund and without any communication. They had no issue taking my money, but responding or resolving the issue appears to have been too much to ask.
UNFULFILLED ORDER AFTER THEY TOOK MY MONEY
I wish I could give Nanoleaf less than a one star. I made my order in November, and I have still not received it. It was shipped once, and due to the shipper providing incomplete information, it was returned to the shipper. Then, I was told they were out of inventory, but they would reship a replacement as soon as the item came in. The item has been back in stock, and has still not been shipped. It is February. I despair of ever getting my order filled and plan on asking my bank for a chargeback.
Ordered a Christmas special
Ordered a Christmas special, 2 kits for a reduced price. Only half the order arrived. I brought the package in the house, contacted them and explained the issue. After 3WEEKS of back and forth with help, they wanted a picture of the delivery..i brought the package in the house not knowing it was missing half the order..kept getting handed off to different people to start the process over again. I would NEVER buy from them again. It was a nightmare and support is terrible.
Lamp given to me as a present
Lamp given to me as a present, by someone who clearly hates me! looks cheap, QR code for control app doesnt work. Will be regifting to the dustbin.
I received this Nanoleaf product as a gift
I received this Nanoleaf product as a gift. Unfortunately, it turned out that it had never worked from the very beginning. I only unpacked it after about two years, at which point the warranty had already expired. Despite the fact that the product was faulty from day one, the company refused any replacement or solution. I find this approach extremely disappointing and unfair. Don't buy this.
Not shipping
I ordered 21 nov. Today is 26 dec. They didn't ship.
Customer service is a joke.
Customer service is a joke. Constantly cancelling orders. Do not bother wasting your time ordering from them.
TERRIBLE CUSTOMER SERVICE!
Their website states free shipping over £50. I was charged £8 for postage even though the order was over £97. I contacted customer service and was asked to provide a link to the website showing the £50 section which I did. After 12 emails I was told yet again that it clearly states £100. They just ignored the information and link i provided. I would have thought they had to honour the £50 rule under consumer/ trade descriptions legislation??? I don't know, but as a gesture of good will, they could have easily refunded the £8.
Horrible customer service
When I received my Nanoleaf Smart Floor lamp, it was clear that it had been opened before. The box it was shipped in was fine but the Nanoleaf's box had definitely been opened. The cables were loose, the box had tears in it and the components were stuffed into the box haphazardly. Before I even attempted to see if it worked, I immediately submitted a support request. Once I tried to assemble it, it was clear it was never going to work because two of the three wires for the LED strip were broken. I did confirm this however and my suspicion was confirmed. It wasn't clear how to update my support request so I opened a new ticket indicating that I had received a faulty item. Support proceeded to close that ticket but didn't respond to my original request for 2 days. They asked for the packing slip and the shipping information. The box didn't have a packing slip but I sent a picture of the shipping label. Days went by and I got no response so I asked for an update. It wasn't until the following day that I received a response, once again asking for the shipping label and packing slip as well as pictures of the item. I had already provided those and as it has been a week since I opened the first ticket with no solution in sight, I have contacted my credit card company to dispute the transaction. The responses I received were not timely and were clearly written by AI. I do not recommend purchasing from Nanoleaf.
Abysmal customer service. No response and no dispatch. left in the lurch. Worst experience i've ever had in my entire life
Week later, no response from customer service and no dispatch. left in the lurch. Worst experience i've ever had in my entire life, and ive been around online since the early days of online shopping, etc. This is abysmal Order stuck on preparing now for a week. What is going on over at Nanoleaf headquarters ? Most bazar experience i've ever had.
Awful customer service, order never shipped
Awful customer service, order simply never got handled and just got stuck as "confirmed" for weeks. All support has to go through forms and wait times are extremely long. Everything feels archaic and anti-consumer about the official website and the way they conduct business. If you must buy a nanoleaf product DO NOT BUY FROM THEIR WEBSITE.
nanoleaf i like the products hate the service
nanoleaf i like the products. that is NOT the problemo, its the customer service and trying to get in touch with the company that is the issue! they email you from 'no-reply' email addresses and get you to go on to their website and 'log a ticket' like we work there and asking IT to help us. #comeonmate this is not how customer service works. keep this up and we won't be purchasing from you anymore
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