Nextiva（nextiva.com）在 OK.one 的综合评分为 4.0 分（满分 5 分），基于本站收录的 197 条用户评价，属于电子与科技分类，口碑良好。76% 的评价为 4 星及以上，19% 为 1 星；商家回复了 95% 的差评。数据最后更新于 2026-08-12。
客户支持很棒，体验是 10/10
Hi Huncho, Thank you for taking the time to leave a review. Hearing that your experience with our support team was a 10 out of 10 means a great deal to us. Our goal is to make every interaction helpful and leave our customers feeling confident they were taken care of. Thank you for your trust in Nextiva and for sharing your experience. Keith @ Nextiva
我报的价格不是我得到的，应用程序服务几乎不起作用，客户服务是一个漫长的等待。我已打电话并发送电子邮件取消我已确认取消并收到另一张账单。这家公司一点都不好
Thanks for your feedback. We’re sorry to hear about your experience. We’ve located your account and will be reaching out directly to review the concerns you've raised and work toward a resolution. -Mackenzie @ Nextiva
他们不再接听他们的支持电话，因为他们启动了人工智能系统，该系统无法正确重复我的名字或密码……而且我没有口音。我给他们 4 星是因为它们价格实惠，但永远记住一分钱一分货！
Hi Shannon, Thank you for taking the time to share your feedback. I appreciate your honesty. I'm sorry to hear about your experience with our AI support system. I can understand how frustrating it would be when something as simple as recognizing your name or PIN prevents you from getting the help you need. I also appreciate you recognizing the value you've received from Nextiva over the years. Your feedback is important, and it helps us continue improving both our products and the overall customer experience. I'll be reaching out to you personally to learn more about what you've been experiencing and see what we can do to help resolve these issues. Thank you again for taking the time to share your experience. Keith @ Nextiva
如果您重视理智，请寻找其他选择。我们被告知的一切都没有得到满足，并且该服务对我们不起作用。一旦销售代表把你卖了，他们就消失了。计费部门是我们提供优质客户服务的唯一部分。如果我可以给负星，我会的。
Thanks for your feedback. We’re sorry to hear about your experience. We’ve located your account and will be reaching out directly to review the concerns you've raised and work toward a resolution. -Mackenzie @ Nextiva
我们公司自 2023 年以来一直在使用 Nextiva，在此期间我们遇到了持续的问题，最终导致我们的大多数员工完全停止使用该移动应用程序。我不确定 2025 年至 2026 年期间发生了什么变化，但服务恶化到我们只为少数管理人员和我们的呼叫流程菜单使用它。更糟糕的是客户支持的下降。获得 Nextiva 支持变得极其困难，并且及时获得帮助往往令人沮丧。出于必要，我们开始寻找替代的 VoIP 提供商并最终做出了转变。自从转向新的供应商以来，我们看到性能和可靠性都有了显着的提高。根据我们的经验，感觉客户满意度不再是首要任务。为了继续前进，我们甚至支付了 1,300 美元的提前终止费。这无疑是我们与任何服务提供商经历过的最糟糕的经历之一。 有趣的是，他们在为您提供服务时非常乐于助人且细心。有很多选择。不要犯我们犯过的同样的错误，避免使用 Nextiva。
Thanks for your feedback. We’re sorry to hear about your experience. We’ve located your account and will be reaching out directly to review the concerns you've raised and work toward a resolution. -Mackenzie @ Nextiva
在乌克兰与 Marko Zakhozhyl 交谈时，他非常耐心、知识渊博、说话清晰。 他能够帮助我们建立一个令我们满意的电话树。 我希望他能满足我们所有客户的需求。
Hi Christina, Thank you for taking the time to share your experience. It is wonderful to hear that Marko was able to help you build a phone tree that met your needs. Your comments about his patience, knowledge, and clear communication are exactly the kind of feedback we love to receive. I'll be sure to share your kind words with him and his leadership team. Thank you for your trust in Nextiva and for recognizing Marko's outstanding work. Keith @ Nextiva
马里奥非常棒并且反应很快。非常彻底且反应灵敏。人工智能支持在设置阶段令人沮丧，因为我们要解决多个地点的许多不同问题。
Hi Maryellen, Thank you for taking the time to share your feedback. I'm glad to hear Mario has been responsive, thorough, and quick to help. I'll be sure to pass your kind words along to him and his leadership team. I also appreciate you sharing your experience with the AI support during setup. I understand how frustrating it can be when you're troubleshooting multiple issues across several locations at the same time. I'll be reaching out to you directly so I can learn more about what you're experiencing and see how we can help get things moving in the right direction. Thank you again for your honest feedback and for your trust in Nextiva. Keith @ Nextiva
他们的系统已经过时并且不适合我们。像将呼叫转接到手机号码这样的简单功能不起作用，在与公司合作一周后，他们似乎也无法使其工作。试图取消这项服务又是一次大麻烦，因为他们基本上用之前未公开的取消费用来威胁我，除非我继续他们不可行的服务。
Thanks for your feedback. We’re sorry to hear about your experience. We weren’t able to locate an account under this name and have requested additional information so we can review this further and follow up directly. -Mackenzie @ Nextiva
Hi Kerry, Thank you for taking the time to leave a review. I'm glad to hear you had a positive experience with one of our live representatives. Having someone who is helpful when you need assistance can make all the difference, and I'm happy our team was able to be there for you. Thank you for your trust in Nextiva and for sharing your feedback. Keith @ Nextiva
绝对糟糕的公司，当谈到服务时，他们会让你签一份合同，销售人员会立即接手，但每次你需要支持时，基本上都是蟋蟀。我们已经尝试使用它们一个多月了，即使在它批准了活动之后，我们的短信仍然无法使用。
Thanks for your feedback. We’re sorry to hear about your experience. We weren’t able to locate an account under this name and have requested additional information so we can review this further and follow up directly. -Mackenzie @ Nextiva
我收到的检查做得非常好，它引导我完成所有事情，甚至登录到我的系统以进行一些自定义配置，例如语音邮件和问候语，这是一项非常好的非常耐心的技术
Hi Thomas, Thank you for taking the time to share your experience. It is great to hear that your setup went so smoothly. Having someone who is patient, willing to walk through the details, and take the time to help with custom configurations can make all the difference. I'm glad our technician was able to get everything set up the way you wanted. Thank you for your trust in Nextiva and for sharing your feedback. Keith @ Nextiva
马里奥和本在为我的客户 Great Day Childcare 激活电话的实施会议上表现出色。 感谢他们为协助并使就诊过程变得简单而所做的一切。 谢谢。
Hi Arnie, Thank you for taking the time to share your experience. It is wonderful to hear that Mario and Ben made the implementation for Great Day Childcare such a smooth process. Having a knowledgeable team that can make a phone deployment feel easy is exactly the experience we hope to provide. I'll be sure to share your kind words with both of them and their leadership team. Thank you for your trust in Nextiva and for recognizing their outstanding work. Keith @ Nextiva
非常有能力，服务周到
Hi Sonny, Thank you for taking the time to leave a review. It is great to hear that you had such a positive experience with our team. Knowing you received competent and courteous service is exactly what we strive for, and I'm glad we were able to deliver that for you. Thank you for your trust in Nextiva and for sharing your feedback. Keith @ Nextiva
不要浪费你的时间。这是该国最差的电话提供商。它们没有任何功能，没有特性，没有与任何东西兼容的集成，而且服务是垃圾。然后你必须等待几个月才能设置短信，因为他们的专业人员笨手笨脚地完成了这个过程。当你需要帮助的时候，你什么也得不到。您询问计费问题，系统会要求您提供个人帐户详细信息，就像他们不知道您是谁一样。你刚刚给我付了帐单。虽然金额不对，但账单告诉我你知道我是谁。我已经放弃了客户服务。所以我会在全球发布评论，以节省大家在这家公司浪费的时间。
Thanks for your feedback. We’re sorry to hear about your experience. We’ve located your account and will be reaching out directly to review the concerns you've raised and work toward a resolution. -Mackenzie @ Nextiva
我一开始有 4 个账户，我希望呼叫流程完全相同，但结果都是不同的。然后，通过同时执行 4 个帐户，每个帐户上的电子邮件似乎会混淆，显示其他帐户的电子邮件。移植团队尚未成功移植任何号码。可能是我的范围内的事情，但问题不清楚。
Thanks for your feedback. We’re sorry to hear about your experience. We’ve located your account and would welcome the opportunity to work through these concerns with you directly. Please feel free to contact me at [email protected] so we can review the issues you've raised and work toward a resolution.
伊万在回答我的问题时非常尊重。
在 nextiva 工作了 7 年，每月 180 美元。 我们将所有设备都换成 Unifi，现在每月支付 20 美元。 据说我们自动续签了合同，但现在他们想要一次性付款才能取消。 我不会再使用nextiva了。对于你所得到的来说价格非常高
Thanks for your feedback. We’re sorry to hear about your experience. I tried giving you a call but wasn’t able to reach you. I’d still welcome the opportunity to connect, discuss the concerns you've raised, and work toward a resolution. -Mackenzie @ Nextiva
伊利亚（Illia）引导我完成了初始设置，非常乐于助人且很有耐心。从与 Kurt 的销售体验到我设置实体电话的在线聊天体验，与 Nextiva 的每一位同事合作都非常愉快。非常专业和高效，这是目前很多公司所缺乏的。期待使用我们的新电话系统。
我接触过的最糟糕的公司之一。我在接听电话或发短信时遇到了问题，他们只是“升级”我的案件，这相当于把我扫地出门。我很生气，因为我在未接来电中损失了数千美元，所以我把所有的空闲时间都花在写评论上，试图帮助像你这样的人远离。
Thanks for your feedback. We’re sorry for the experience and understand your frustration. We’ve located your account and will be reaching out directly to discuss next steps and work toward a resolution. -Mackenzie @ Nextiva
我是一位新客户，他们承诺会有一个服务团队来帮助完成入职流程。事实证明它们不存在。打电话找一个人工智能人员，当我要求人工接听时，我等了 25 分钟。放弃并要求回电。现在已经24小时过去了，还没有任何动静。几个月来，我的销售人员每天至少给我打电话两次，试图让我注册，但现在却消失了，而那些偶尔通过电子邮件与我联系的人除了提供相互矛盾的信息外，什么也没有得到。
Thanks for your feedback. We’re sorry to hear about your experience. We’ve located your account and will be reaching out directly to work with you toward a resolution. -Mackenzie @ Nextiva
共 197 条符合条件的评价