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爱好与工艺品

Novelship

商家已认领

866 条评价

3.0866 条评价
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关于 Novelship

数据更新
网站
novelship.com
分类
爱好与工艺品
所在地
新加坡
状态
待认证
近 12 个月
218 条评价
差评回复率
60%（194/322 条）
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[email protected]novelship.com

商家自述

Welcome to the official Trustpilot x Novelship page. We appreciate your reviews of our products and services - let us know how we can do better. How It Works? We strive to be the Marketplace of Current CultureOur mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, apparel, collectibles, and trading cards.Novelship Is LegitNovelship is a platform for buying and selling 100% authentic sneakers, streetwear, and collectibles. With over 500,000 items from authorized sources, we ensure every product is verified, so you can shop with confidence. Trust Novelship for a seamless experience and unmatched authenticity.Learn more about our authentication process here.The Power's In Your HandBuying on NovelshipWith over 500,000 verified items, you can Buy Now or Make an Offer with confidence. Shop seamlessly and elevate your style with Novelship!SHOP NOW!Selling on NovelshipNovelship makes selling easy and secure for sneakerheads and collectors. List your 100% authentic items, set your price, and connect with thousands of buyers across the world. With streamlined verification and fast payouts, selling on Novelship is as seamless as buying.

以上内容由商家自行提供，未经平台核实。

Novelship靠谱吗？

Novelship（novelship.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 866 条用户评价，属于爱好与工艺品分类，口碑一般。23% 的评价为 1 星，差评比例偏高；商家回复了 60% 的差评；评价主要围绕客户服务、退款。数据最后更新于 2026-10-24。

评价综述

AI 生成

Most reviewers were unhappy with their experience overall. Customers frequently complained about delayed deliveries, extended waiting times, and orders failing to arrive on schedule. Many buyers also expressed frustration regarding unhelpful support teams, difficulties cancelling orders, and very long delays in receiving refunds. Additionally, numerous people claimed that the items received had quality issues or arrived damaged. Some reviewers were happy with the fast delivery and authentic products they received. A few consumers additionally mentioned that prices were great and customer support was very helpful. Other buyers appreciated that items arrived in good condition after overseas shipping.

本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。

用户怎么说

D
Daniel澳大利亚 · 写过 1 条评价 · 体验于 2025-12-27 ·

Delays, poor communication

I’ve had significant delays with the seller taking more than 3-4 days to send shoes and it’s now day 10 and still no progress with the seller which is frustrating because the gift was for Christmas for my daughter. When chasing a refund, the response was so generic like an automatic reply from a robot which covered some basic aspects/information about offsets for restocking saying I’m losing 10% from the total paid even though the seller has taken more than 10 days to send shoes. Simply put, I’m just looking for a full refund since Novelship is taking forever! There has been no restocking yet the generic response informs me of it and I’m expected to get a refund at a 10% loss. I contested for a full refund, now I’m waiting for another response which has taken over 3 days because Novelship is answering tickets in order received which is another generic message that shows how automated this website is. Just refund me so this transaction is finalised! This transaction with Novelship has left me feeling like this is a scam company that doesn’t value good customer service. Everything on the website and how it navigates looks well set up but my experience has been frustrating and I’m left disgusted with how slack and slow communication is and timely processes are done. Unprofessional, it’s false advertising like they have sellers with guaranteed stock to fulfil the orders for each size. They need to change how they work with sellers and have them pay for cancellation fees if they advertise stock they don’t already have.

P
Paulina加拿大 · 写过 1 条评价 · 体验于 2025-12-08 ·

Absolutely Trash

Absolutely Trash. You might get what you ordered eventually. But the expedited shipping fees are a scam, I paid over $90 to get my order in 5-7 business days, the emails even said 1-3 business days at one point. It has been nearly 3 weeks and still nothing. The emails from the staff are probably the most frustrating part.

A
Ahmad新西兰 · 写过 2 条评价 · 体验于 2025-12-19 ·

Absolutely poor and bizarre customer…

Absolutely poor and bizarre customer service. I bought a pair of shoes almost a month ago, and today my order was cancelled with a ridiculous excuse. I purchased these shoes for an important competition, but unfortunately I had to buy another pair because the information on their website was misleading. I even chose the expensive express shipping option, yet they still failed to deliver within the timeframe stated on their website. I strongly advise against buying from them, especially paying extra for express shipping, as they do not deliver as promised.

Nirmala Aas加拿大 · 写过 1 条评价 · 体验于 2025-12-01 ·

A little bit worried as a first timer…

A little bit worried as a first timer using this platform, been looking anywhere and found it here. But, they had me waiting for days. Fortunately when i asked them for updates what is happening on my shoes, they explained to me. Also the tracking updates is a little bit slow so it is not accurate, maybe can work on that. But overall, the shoe came perfect and authentic. So still happy with the experience..

Grant Joiner英国 · 写过 86 条评价 · 体验于 2025-12-17 ·

AVOID AT ALL COSTS

The worst Customer Services you could ever want to encounter. After waiting over 3 weeks for an order, for a pair of shoes, the box was damaged and opened. There was one shoe. Even the delivery driver mentioned it. I took photos and a video and for 2 weeks this appalling company have been asking for more info. They have asked me to report it to the Police ! Report what? The Police want to know where it happened (I don't know) when it happened (I don't know) and how it happened (I don't know). Have to contact the bank to arrange a chargeback

B
Beverly Guyton美国 · 写过 4 条评价 · 体验于 2025-11-24 ·

Ordered a Gucci vest that was in stock…

Ordered a Gucci vest that was in stock and authentic supposedly. After paying 1400 dollars I learned that the item was not in stock, had to be authenticated, and not authentic. This was three weeks ago am waiting on a refund. I did not trust the company to send my refund so I had to get my financial institution involved. Do not use this company, it is a scam.