Welcome to the official Trustpilot x Novelship page. We appreciate your reviews of our products and services - let us know how we can do better. How It Works? We strive to be the Marketplace of Current CultureOur mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, apparel, collectibles, and trading cards.Novelship Is LegitNovelship is a platform for buying and selling 100% authentic sneakers, streetwear, and collectibles. With over 500,000 items from authorized sources, we ensure every product is verified, so you can shop with confidence. Trust Novelship for a seamless experience and unmatched authenticity.Learn more about our authentication process here.The Power's In Your HandBuying on NovelshipWith over 500,000 verified items, you can Buy Now or Make an Offer with confidence. Shop seamlessly and elevate your style with Novelship!SHOP NOW!Selling on NovelshipNovelship makes selling easy and secure for sneakerheads and collectors. List your 100% authentic items, set your price, and connect with thousands of buyers across the world. With streamlined verification and fast payouts, selling on Novelship is as seamless as buying.
Most reviewers were unhappy with their experience overall. Customers frequently complained about delayed deliveries, extended waiting times, and orders failing to arrive on schedule. Many buyers also expressed frustration regarding unhelpful support teams, difficulties cancelling orders, and very long delays in receiving refunds. Additionally, numerous people claimed that the items received had quality issues or arrived damaged.
Some reviewers were happy with the fast delivery and authentic products they received. A few consumers additionally mentioned that prices were great and customer support was very helpful. Other buyers appreciated that items arrived in good condition after overseas shipping.
As a Buyer, NovelShip experience is very poor.
Delivery:
My first purchase with NovelShip took 3 months to arrives and it is only after I emailed them again to check on the progress.
Customer Service:
Customer Service sucks. I've made a purchase of a wrong shoe size, and immediately request the change the next minutes. They told me that it is not possible unless I pay and addition 30AUD for their 're-inventory' cost even though I've just made the purchase. On top of that, it is also impossible to made the refund at all because of their Cancellation policy. And all this is while the item hasn't shipped from the seller yet, only the payment confirmation.
Biggest scam company out there, i mean biggest. i ordered a gucci hat for 350, get a email 5 days later that they dont have the hat, but they will match me with another seller,i tell them i want to cancel this order, as this is a bait and switch, so they write to tell me ok to cancel my order, but will charge me 65 dollars for a restocking fee, restock what ? lmfaoo, you dont even have the hat i bought , so what is there to restock, this place is your typical asain scammers, the ceo is all over the internet how he is such a great person and this and that, but your out here scamming honest workers, hence the 2.3 star reviews. i would advise everyone to stay away from this company, i should of listened to the others that said to avoid this site. ADDING TO THIS REVIEW, ok so now the hat they tried to scam me with is now back on the site, they clearly dont have this hat, but they relisted it, to scam another innocent person into buying it, just to tell them, they dont have it, and then charge the buyer30% to cancel, some racket these guys have going, site should be shut down !!!!
Please avoid this organization. They have zero interest in your pain or complains. They don't belief in any service recovery even where they know it's thier fault. They love using the words it's thier policy.They pretty much behave like a scam company. It's your own risk to deal with them
Never order expecting that something will come by the time they quote it. I paid $80aud for the express shipping hoping to get it within the date range they quoted, however after a week it’s still not even arrived to their facility to inspect it at god knows where. As a first timer I don’t understand this process and it’s really unfortunate to pay so much for a quoted time which I needed them for only to not receive it. Customer service gives generic responses that appear to be copy pasted - and they can’t seem to give me a tracking number.
I received the order but Imprint on the back of the jacket after I use it 3 times it’s peeling off,
I had and have same jacket 6 years old and it’s perfectly fine the imprints all the way around even today
And the way it looks the imprints compared with my old one they are not the same
I bought a pair of shoes by February 12 2026 with express shipping. It’a stated should be received by me by 1-3 days. Now February 20 2026, still no updates on my order. Customer service sent me a carrier link, which an unkown carrier and no updates from the carrier from February 16. Seems suspicious for me.
However, this is what you state in your policy: “We’re unable to process investigations, returns, refunds, or exchanges for items that have been worn or used, as it’s difficult to verify the condition at the time of delivery.” That is your position — and honestly, it’s shocking.
I wore the trainers once. Once. I paid $170 for them and after a single run the sole started peeling. That is not normal wear and tear — that’s a defect. I even provided photos as proof, yet instead of addressing the issue, you’re relying on this policy to avoid taking responsibility.
For a $170 pair of trainers to fall apart after one use and then be dismissed because they were “worn” is extremely disappointing. It shows a lack of confidence in your product quality and even less concern for customer satisfaction.
Outstanding. They provided me with genuine Adidas shoes that are very hard to find at a good price with fast shipping. They actually did better than official Adidas in Australia. I am thanking them by providing this review, I love the shoes.
Ordered a pair of shoes from Novelship on 4th of February. Opted for express shipping which i should expect the parcel to reach me on 11th Feb. Now is already 13th Feb and the tracking still shows "label created" which was dated on 10th feb. Check with customer service and but it was no help at all and they just brush you off by replying authentication and internal process is completed awaiting for courier to pick up item (I believe the reply is bot replying). I check with the courier company and found out that the courier company did not receive any instruction to pick up the parcel. As novelship claims that the authentication and internal process is completed, why is there a delay for the courier company to pick up the item? Your express shipping stated that I would expect the parcel to reach me on 11th Feb but it didnt, so why am I paying for the express shipping for? Novelahip service level is really bad. After this purchase I will no longer purchase anything from them anymore.
Beware of this company
I accidentally ordered size 7 Jordan trainers for 270GB pounds I tried to change the size but they did not have my size so I had to proceed with the order even though I was going to have to return them
When I tried to send them back they only offered me 87.00 GB back as they said the rest was processing fees !
Even though they responded quickly it’s a disgrace charging them fees
In there refund policy it says that they check eligibility before refunding but do not state that you would not get a full refund
And even if I did send them back I would have to pay to do so
Absolute joke
Stay away from this platform
Ordered a pair of shoes with express delivery, only for the seller to delay shipment for quite some time. Tried to cancel the order since delivery couldn't make it in time but their CS team kept citing their terms (which were inaccurate) and only gave boilerplate responses. Had to raise a claim under SCT and took almost 3 months to get all my money back.
