Very bad and unreliable company
Very bad and unreliable company, I would never order from them again, did not honor my order and blamed it on everything else except themself when they could not deliver after taking my money for weeks.
关于 Novelship
数据更新- 网站
- novelship.com
- 分类
- 爱好与工艺品
- 所在地
- 新加坡
- 状态
- 待认证
- 近 12 个月
- 218 条评价
- 差评回复率
- 60%（194/322 条）
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商家自述
Welcome to the official Trustpilot x Novelship page. We appreciate your reviews of our products and services - let us know how we can do better. How It Works? We strive to be the Marketplace of Current CultureOur mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, apparel, collectibles, and trading cards.Novelship Is LegitNovelship is a platform for buying and selling 100% authentic sneakers, streetwear, and collectibles. With over 500,000 items from authorized sources, we ensure every product is verified, so you can shop with confidence. Trust Novelship for a seamless experience and unmatched authenticity.Learn more about our authentication process here.The Power's In Your HandBuying on NovelshipWith over 500,000 verified items, you can Buy Now or Make an Offer with confidence. Shop seamlessly and elevate your style with Novelship!SHOP NOW!Selling on NovelshipNovelship makes selling easy and secure for sneakerheads and collectors. List your 100% authentic items, set your price, and connect with thousands of buyers across the world. With streamlined verification and fast payouts, selling on Novelship is as seamless as buying.
以上内容由商家自行提供，未经平台核实。Novelship靠谱吗？
Novelship（novelship.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 866 条用户评价，属于爱好与工艺品分类，口碑一般。23% 的评价为 1 星，差评比例偏高；商家回复了 60% 的差评；评价主要围绕客户服务、退款。数据最后更新于 2026-10-24。
评价综述
AI 生成Most reviewers were unhappy with their experience overall. Customers frequently complained about delayed deliveries, extended waiting times, and orders failing to arrive on schedule. Many buyers also expressed frustration regarding unhelpful support teams, difficulties cancelling orders, and very long delays in receiving refunds. Additionally, numerous people claimed that the items received had quality issues or arrived damaged. Some reviewers were happy with the fast delivery and authentic products they received. A few consumers additionally mentioned that prices were great and customer support was very helpful. Other buyers appreciated that items arrived in good condition after overseas shipping.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Want to get to know the biggest fuckery…
Want to get to know the biggest fuckery of an app & company ? Look no further because Novelshit as its name states is pure shit & wins first prize with a standing ovation 👏🏻. From frustrating account sign ups, profile updating , adding payment methods and to purchasing , offering via their so called dedicated app they all successfully failed , app it unresponsive, filled with bugging features and bring to question the serious legitimacy of such a company on Singapore
Completely made up "refund" amount.
Bought a pair of Adidas 4DFWD in size 10 for around £105 (before their extra fees and delivery - totalled around £125). They arrived within around 10 days, I tried them on and unfortunately they were a little too short and narrow. Attempted to exchange for half a size up - not an option. Attempted to return them and after 3-4 days of "calculations" they came back and offered me a £33 refund. THIRTY THREE. I questioned this and they said after going the internal process, this is the amount they can offer me for a refund after taking into account a change in market value, plus any admin fees. I understand the admin fees and the fact I'd have to pay for the return carriage, but claiming that the shoes have lost 60-70% of their value in the 2 days I had them - despite them being completely unworn with all original tags - is ridiculous. I asked to see their "internal processes" and calculations so i could try and figure out how they came to the figure of £33, and they refused. I have reported them to Trading Standards and will be emailing them every single day complaining. Steer well clear.
I will never order from Novelship again!
I will never order from Novelship again. It takes forever to get your order, and they couldn't careless.
THE WORST
THE WORST - Bought and PAID for SHOES. Next day got CANCELATION NOTICE! No Reason!! A waste of time! If possible to give a "0" I would!!!!!! -Jerry
Order a pair of Nike pants that were…
Order a pair of Nike pants that were advertised at XXL and they get to me and they are so small they can fit a child. After they took over 55% of my money and said I could return them, it has been weeks and they keep emailing me saying "Your package has arrived but we cannot locate it. Please let us locate it before we start your refund process." Mind you at least 5 different people have emailed me saying this exact thing and it genuinely feels like they have no plans on giving me ANY of my money back. BEWARE BEWARE BEWARE!!!!!
They advertise quick delivery but its…
They advertise quick delivery but its all lies. Mine took 6 weeks and I dont think its real nike anyway. Don't buy from here!!
Dont deal with this company
Dont deal with this company Ordered from them and waited nearly a month. Item from taiwan to singapore to my destination. Item looks like a reject product. Workmanship sucks. Customer support is nonexistent. To their credit, they did respond but with fundamental information I already possessed and found unhelpful. I beg of you, please dont buy from novelship
Extremely disappointing experience.
Extremely disappointing experience. I contacted the company before delivery to cancel my order, as I found after ordering that the size would be incorrect. Despite this, they chose to proceed with shipping anyway. As a result, I’m now being offered a refund of less than half the original amount, due to the fact they are trying to cover their delivery costs, while also being expected to cover return shipping myself. This does not feel like a customer-first approach. Instead, it gives the impression that the process is structured to favour sellers at the customer’s expense. I would strongly advise others to think twice before purchasing, particularly if there’s any chance you may need to cancel or return an order.
This wasn’t an easy decision
This wasn’t an easy decision, I must admit. Novelships communication could improve by giving updates on time and correct delivery dates and times could be more accurate. I ordered some Nike Air Max on the 6th and they arrived on the 28th. If you want them for a specific date, forget about it. If you don’t mind the wait and you have patience you might find it worth it when your items arrive. I guess for my order to come all the way from Singapore it would take time. Now I have my order. I am over the moon and they are 100% Authentic I’ve been buying Air Max since early 2000’s I know a fake. These are a beautiful pair I’ve always wanted and I’m glad I got them. In the future I will look elsewhere first if the delivery is guaranteed to be faster but as a last option I will order again from Novelship. My main argument, just have patience. They are certified ✅
A cunning business
A cunning business, overpriced. Hidden fees
DON'T BUY FROM HERE
DON'T BUY FROM HERE. THEY ARE HORRIBLE SERVICE AND IF YOU HAPPEN TO WANT A RETURN THEY WILL DECUDT 50% OF THE TOTAL SHOE COST
Poor quality
Took ages to come, trainers were not brand new as described. Yellowed air bubbles, marks, box ripped and taped up. Very disappointing given I spent £475.
Worst
Worst. Ordered a Nike Swingman. Size unfortunately was in 'Asian size' even though they advertised as 'US size' since I am normally a US Large apparently the equivalent size is XXL. Tried to get a refund instead but they lowball you with half the original purchased price amount. Additional to that they expect you to fork out the return package which seemingly for my situation the return tracking price outweighs the refund price they offered. Never ordering from these guys again and I advised others not to!
Very unprofessional website
Very unprofessional website. They are selling fake products, if you want a refund or return label they don’t provide them for you, even if they have a 30-day return policy they keep delaying the process and answering very slow. Very bad customer service, very unprofessional website. Don’t you ever order anything from these scammers.
Poor customer service
Poor customer service. Unfair decision with the cancellation and refund. Delayed shipping with unclear tracking. Don’t buy here if you don’t want hassle.
They shipped AFTER the supposed…
They shipped AFTER the supposed delivery date, and was no longer a the address, had no shipping insurance, and quite sure there’s no quality control & they’re still selling fakes despite having an “authentication” process. And a really really snarky bad attitude in trying to resolve anything, with no fault admitted for their shit systems. NEVER EVER SHOP WITH THEM!!!
Very disappointing experience with customer service and did not help me at all..
Very disappointing experience with Novelship. They sent my parcel to the wrong address, which was clearly their mistake, yet they refused to provide any compensation—there was not even any offer of compensation at all. On top of that, their customer service is extremely difficult to reach. Responses are slow, and when they do reply, they don’t actually resolve the issue. Overall, the whole process has been frustrating and stressful. I expected a much higher level of professionalism and accountability. Based on my experience, I would not recommend using Novelship.
This is the first and last time Im…
This is the first and last time Im ordering sneakers from Novelship. They took just over a month to arrive, way too long. The shoes were ok but no packaging just a cardboard box no cushioning. Their tracking system is just weird, its never up to date. To their credit they do answer emails promply but as other customers have said the replies are oftern unhelpful. I think 3 stars is being generous.
Lost 98£
Lost 98£. They don’t give a refund or exchange if the item doesn’t suits you. Be careful it’s a scam. Pictures on the site don’t match the real product.