Welcome to the official Trustpilot x Novelship page. We appreciate your reviews of our products and services - let us know how we can do better. How It Works? We strive to be the Marketplace of Current CultureOur mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, apparel, collectibles, and trading cards.Novelship Is LegitNovelship is a platform for buying and selling 100% authentic sneakers, streetwear, and collectibles. With over 500,000 items from authorized sources, we ensure every product is verified, so you can shop with confidence. Trust Novelship for a seamless experience and unmatched authenticity.Learn more about our authentication process here.The Power's In Your HandBuying on NovelshipWith over 500,000 verified items, you can Buy Now or Make an Offer with confidence. Shop seamlessly and elevate your style with Novelship!SHOP NOW!Selling on NovelshipNovelship makes selling easy and secure for sneakerheads and collectors. List your 100% authentic items, set your price, and connect with thousands of buyers across the world. With streamlined verification and fast payouts, selling on Novelship is as seamless as buying.
Most reviewers were unhappy with their experience overall. Customers frequently complained about delayed deliveries, extended waiting times, and orders failing to arrive on schedule. Many buyers also expressed frustration regarding unhelpful support teams, difficulties cancelling orders, and very long delays in receiving refunds. Additionally, numerous people claimed that the items received had quality issues or arrived damaged.
Some reviewers were happy with the fast delivery and authentic products they received. A few consumers additionally mentioned that prices were great and customer support was very helpful. Other buyers appreciated that items arrived in good condition after overseas shipping.
Do not order shoes through this company - I wish I had researched them before buying trainers via an internet search comparing best prices - you get what you pay for. At this time they have had my money for nearly 3 weeks and I still don't have my product. No one can tell me where the trainers are other than 'awaiting delivery' and there is no person to talk to. I have tried to insist on a refund so I can order from elsewhere but they keep refusing to do so saying that the order is 'on its way'. It has been a complete let down for my nephew who was hoping to have them in time for his basketball game last weekend. Shocking process and customer service. I'm now suspicious that they won't be authentic.
AVOID this company ! Very bad experience. Bought Timberland jacket which we believe is counterfeit. Delivery failed we paid £49 to get the item faster but only received it after three weeks. Ordered L size but it’s much smaller than regular L size arms too short. Logos not existing on shoulder as it was advertised on website. Customer support don’t really care. After many emails they offered us to return the item and max they can offer after return procedure is £28, we paid £186 plus we would need to pay for return.
Placed order on the 5th of January, now it’s the 3rd of February, and still stuck on ‘Delivering to You’, the updates are EXTREMELY UNRELIABLE, the courier is still stuck on arrived at destination airport since the 23rd of January, will not be ever buying from this company ever again and if it’s you’re thinking about buying from their company honestly don’t, it’s a big waste of time.
Wouldn’t post this but I don’t want someone else to have my experience. I paid $40 extra to get my shoes on time. They arrived over a month late. At that point I didn’t need the shoes anymore (was for a Christmas present), so I tried to return the shoes. They said they’d pay me back 1/3 of what I paid for the shoes and that I’d have to pay for the shipping which is international so it would at least be $30-$40ish on top of that. Basically a scam. Really poor customer service, don’t waste your time or money.
Bought some trainers from Novelship for a Christmas present which cost 139 pounds. (paid 44 pounds shipping.) Came 2 weeks after Christmas and wrong size (ordered 7.5 UK women's and received 7.5 US women's). Asked for a refund as they didn't have the size I needed and I was offered 35 pounds refund. I was told the "internal finance team had calculated processing, handling, shipping and authentication" and this was the amount left owing to me. Would cost me 35 pounds to send back to them. I asked for a breakdown of these supposed costs for the processing, handling, shipping, authentication but was told the internal finance team don't give that info.
Review: Absolute Garbage Quality – Avoid
Rating: ⭐☆☆☆☆
I am beyond disappointed with my recent purchase from Novel Ship. I ordered a pair of soccer turf shoes, expecting a performance-ready product, but what I received was essentially disposable.
* The Issue: The shoes completely fell apart after only two uses.
* The Damage: The sole has already separated from the upper on both the left and the right shoe, rendering them completely useless and unsafe for play.
* The Verdict: For a retailer that positions itself as a source for quality footwear, this is unacceptable. I wasn't playing in a monsoon or using them for anything other than their intended purpose. To have a product fail this spectacularly points to either bottom-tier manufacturing or poor quality control.
Bottom line: If you’re looking for shoes that actually last longer than 90 minutes of playtime, look elsewhere. This was a complete waste of money. I bought the mundial team turn off shoes as a backup while I was still using my old pair. Their response was that defects would only occur in the first 48 hours of receiving the shoes.... What a horrible return policy!
Since the product failed completely, this is strictly A "factory defect" or "not fit for purpose"... I will avoid novelship and I am telling all my friends to avoid novelship as well
I placed an order the the 6th of December 2025. It is now the 27th of January 2026 and I still haven't received my shoes. DO NOT BUY FROM HERE. SO UNRELIABLE. THE WORST.
They should not be allowed to trade in Australia as they are misleading and dishonest in transit times. They take no accountability and think it’s okay to advertise delivery times that they can never meet. If you have another website for the item you are buying, rather buy there than Novelship.
DO NOT ever buy from this company unless you are ready to lose 55% of your money when your return it. A whopping 55%!!! One if the WORST experiences i have had for sure. Hands down.
Bought my daughter nike sprint spikes for christmas and they have broke already after only using for few times. I contacted the company who state they are unable to help as its been over 7 days! I paid over £200 for these spikes to last 1 month. Be wary before you buy.
Absolutely shocking service from Novelship.
I paid in full for an item that was never delivered. No proper delivery attempt was made, no “missed delivery” card was left, and tracking was inconsistent from start to finish. Despite this, Novelship tried to charge me additional redelivery fees and are now attempting to deduct delivery, return and “handling” fees from my refund for an item I never received.
This has been ongoing for over 3 months, with more than 100 emails exchanged and hours wasted on customer service calls. I have been given conflicting information throughout, and still have neither the shoes nor a full refund.
This is a clear breach of the Consumer Rights Act — you cannot charge a customer for delivery and handling of an item that was never delivered. The lack of accountability, transparency, and resolution is unacceptable.
I strongly advise others to avoid this company.
Ordered trainers on 30th December.
1st January order confirmed and sent out.
19th January order not sent out, just order confirmed!
Trying to get a refund as novelship still have my money but they're denying me a refund and just saying trainers on way!
Wish I'd read these reviews before ordering.
Avoid this company
they did not deliver on the expected delivery so i have no longer use for them
.i request for refund and return and they said they could only refund 45% of what i originally paid for. thats ridiculous. some positive reviews here are fake i think. think before you order from here.
Scammers.
They sell you unauthentic products and then make you wait for ages by requesting different pictures and at last just claim the product to be authentic. Do not recommend buying from them.
They scammed me. I paid $300 for shoes then they cancelled the order and said i would be refunded. I went back and forth with support for months asking them to refund me and they said it was already processed. I paid in crypto and can clearly see on the blockchain publicly I was never refunded. Horrible company do not buy you will get scammed
I ordered a pair of shoes last week and expected to be delivered on Jan 10-14 BUT still the item is for authentication and no update since Jan 10, and today is now Jan 15. This supposed to be our gift on Jan 16 but they didn’t make it to arrive!!!!!!! I wasted my $77 for express shipping!!!!!! until now I haven’t receive the item. SO FRUSTATING!!!!! NEVER AGAIN!!!!
Hi guys, don’t buy from this website!!!! This is a very irresponsible company with terrible customer service. I placed my order end of Dec and I paid extra for express delivery. It showed that my order will be delivered between 6-10 but I didn’t receive it up to now is already 14th Jan. I checked with the customer service and they keep denying the duty and claimed that they already tried their best to make sure my order will be delivered asap which is useless. They rejected to refund my express delivery cost and I would say this company is no after care service. Please don’t waste your money here. What a shame!
This site should be condemned because I paid 509.62 pounds for Alexander McQueen, they arrived late, but when I compared them with the original ones, they came out Fake, don't buy, don't fall for the scam, and they don't pretend to be fake, I don't know if there is an institution that deals with this company, they are stealing from us and no one is taking action.
