OUKU

Looks good for now

Good stylish products at good prices

Good stylish products at good prices. Would be good to offer free shipping if you order $50 (e.g.) or more.

Bad quality product and even worse service

We bought 40 led bulbs at £2.50 each in Feb 2025. We installed them in my 93 year old mothers home at the end of March. They cannot have been used for any more than 300 hours and as of today 6 out of the 40 are flashing and have had to be removed. These led bulbs should last at least 15000 to 20000 hours. I wrote a polite email to ouku but they replied saying they only guarantee products for 30 days. Do your self a favour and avoid. Buy better quality goods from a better retailer who respects their customers. We will now apply for a charge back from the bank as the goods are faulty and not fit for purpose.

Return Information

I ordered 3 XL Halloween Tshirts that are too big. I need to return but there is no information available to return these shirts. I ordered the correct size today. If you can send return information I would appreciate it.

Easy to order site

Maurice美国 · 写过 2 条评价 · 已认证 · 体验于 2025-08-12 · 发表于 2025-08-28

The delivery time and the processing…

The delivery time and the processing time are awful.

Complicated

same item, different price

several items seems to be the same but at difference prices

Alan Tansey西班牙 · 写过 3 条评价 · 体验于 2025-07-07 · 发表于 2025-08-26

The primary issue is the quality of the…

The primary issue is the quality of the swim trunks. The metal eyelets rusted immediately, making them useless. Unfortunately, I now have three pairs with the same fault. I believe this is a serious quality problem that all potential customers should be made aware of. And the only response I got from them was that I have them 30 days now. Not to acknowledge the problem with the trunks or not to apologise. Oh but yeah they will offer me 30% discount on any future products. There's no way I'll ever buy anything else from this company . I would upload images of the shorts but I just don't see a way of doing it here

style

easy to checkout

This is a scam website

This is a scam website. Don't purchase from them. They steal photos of clothes from legit sites that look really high quality and then try to make a cheap Chinese knock off that they claim is “made to order” so they can refuse you a refund when you see how cheap the item is. I’m currently fighting with them now.

Donna Sproles美国 · 写过 1 条评价 · 已认证 · 体验于 2025-08-25 · 发表于 2025-08-25

Item was available i size needed .

everething w/o complained

Larry Levine美国 · 写过 1 条评价 · 已认证 · 体验于 2025-08-25 · 发表于 2025-08-25

not simple but ok too

Worst customer experience ever

The lamp I bought was first delivered partly and broken, then they told me they will send a replacement and only sent the missing parts but no replacement for the broken ones. They want you to send documentation for everything even their own manuals. After a lot of emails and escalation, they sent a replacement. Unfortunately the lamp is unusable in the sense that there is a battery included and it can't be controlled with the wall switch (it just stays on until the battery is empty). This is a ceiling lamp! I told them I want to return it within the time frame for returns and they refuse to take it back. All the time they try to trap you in email conversations that eventually lead to nothing

Bill B

Easy to use and find items you are looking for

Julie Prochowski法国 · 写过 1 条评价 · 体验于 2025-08-23 · 发表于 2025-08-23

Returns to China!!

The products are cheap, the quality is ok. Beware that if you need to return an item you have to post to China!

Not happy with length of time for…

Not happy with length of time for shipping and the inaccurate tracking information

THE PAYMENT METHOF SCREEN WAS CONFUSING

It's just new to me

It's just new to me. I'm a former Paula Young customer and will get use to it.