Rail Ninja transforms how the world books train travel. We facilitate millions of journeys annually for travelers from over 150 countries, exploring more than 50 destinations by rail. Our mission is to elevate your travel experience by securing the best seats on the finest trains, ensuring a seamless and memorable journey.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is extremely easy to navigate and allows them to find clear travel options effortlessly. Travelers find the online booking process to be smooth, efficient, and straightforward, enabling them to complete their ticket reservations in just a few minutes.
However, some customers also noted that they were charged unexpectedly high fees and steep markups compared to booking directly through the official train operators. Some reviewers were dissatisfied with a perceived lack of transparency regarding service charges and hidden costs discovered after completing their purchases.
Scam app - charge business class give ticket of economy class
They charge money of business class and give ticket of regular class. They are scammers never believe them.
Rail Ninja 回复2025-10-31
Dear Paul,
We’re sorry to hear about this experience. We don’t downgrade ticket class without the traveler’s confirmation if the original option is not available. In such cases, we also process a refund of the price difference. Please share your Order ID so we can review your booking in detail and provide assistance.
They messaged me in the middle of the night about my train schedule. By the time I woke up they had cancelled my tickets for not replying. They said they gave me 6 hours. They messaged me at 1 am in the morning they day of my trip. I do not recommend you use them. Use trainline or omnio.
Rail Ninja 回复2025-10-31
Dear Jorge,
We’re truly sorry you received a message in the middle of the night and that your order was canceled. We can’t move you to a new departure without your confirmation. When no reply arrives within the required window, the system cancels to avoid issuing tickets you didn’t approve. We have processed a full refund asap. We apologize for the inconvenience caused.
I booked with Rail Ninja in August for a trip to travel in Jan2026. 4 days later was told to upgrade to keep my booking which I did. Now in October, told to upgrade my booking again or choose another train. I have already paid $600 and can’t keep paying upgrades for a trio I booked months in advance. The only response I got was from an AI telling me either upgrade again or choose another train different train. I have asked for a refund which I am now doubting I will get back. I am traveling from Africa and can’t just change my dates around and keep paying more upgrades to suit Rail Ninja. How can I be confident that I will even get my train booking after this.
Rail Ninja 回复2025-10-14
Thank you for sharing your feedback, Steff. We apologize for the inconvenience you’ve experienced. We will review your case thoroughly and get back to you directly with assistance. Thank you for your patience as we work to resolve this matter.
Rail Ninja offered tickets to Lisbon from Porto. I picked the times, paid for the tickets and now I get emails saying to modify my times. I started at 9:45 AM and after 4 modifications I am now leaving at 9:00 PM. I have tried to cancel my booking and can’t. They run me through a loop and won’t let me cancel. Shysters. I will cancel my credit card payment.
Rail Ninja 回复2025-10-14
Thank you for your feedback, Rob. We apologize for the inconvenience and frustration caused by the modifications to your booking. To better assist you, could you please provide your order ID? This will help us review your case and address the issue more effectively. We appreciate your patience and understanding.
Just booked a trip from Vienna to Budapest through this company. They don't tell you that they're a 3rd party vendor and they buy the tickets from the train company double the price then turn around and charge you a "service fee" which they don't specify how much it is exactly. Instead, they hide under the processing fees, taxes and service fees header which you can't see a breakdown for. It's not until you purchase the ticket that they put at the bottom of the receipt that the purchase was tax exempt... So essentially everything you paid under the processing/service/taxes section is just money you're giving directly to the company. I would have no issue with it if you could make an informed decision, but they hide everything until the end and when you request a refund, they'll give it to you(depending on what fare you bought) minus the fees.
Side note, if you end up buying one of the more expensive fares that allow you to pick a seat they don't even give you the option to pick your seat. Instead, they just assign you a random seat in the general section that you booked
Update:
Elizabeth from customer service reached out to me via email expand their pricing and service fee structure and was able to give me a refund for the service fees that they charged(which was almost the cost of a ticket itself). Thus I'm increasing my previous rating from one star to three stars
Rail Ninja 回复2025-10-09
Thank you for sharing your feedback, Dayo! We’ve emailed you directly to help resolve your concerns. Just to clarify, we do indicate on our website that we’re a ticket booking service, and during the booking process, we allow travelers to leave seat preferences. If those seats are available, we will do our best to book them, but seat availability is subject to the train’s seating options.
We appreciate your understanding.
Good for finding options. However, I priced the options (in Spain) that it gave me on the sites for the train companies themselves, and the prices were about HALF of what Rail Ninja's site quoted. HALF.
In response: I stopped right before purchasing and checked the main sites (eg Iryo). In that case iryo train 06182, Madrid to Valencia, Spain, 26-10-2025 18:45 departure. 81 Euros from you. 51 from Iryo direct. Not the only example.
Rail Ninja 回复2025-10-03
Thank you for your feedback, Jason. We understand your concern regarding the price difference. To help us review your case and assist you further, could you please provide your Order ID? We’ll look into the situation and get back to you as soon as possible. We appreciate your patience!
We purchased 2 tickets Bergen/Oslo. By mistake we purchased them from the third-party reseller, Rail Ninja. Due to a technical problem with the train, we did not get the seats and class that we purchased. We contacted Rail Ninja (not an easy task because the "Support" link was not working) for a refund of the difference and received a very strongly worded negative message denying any responsibility and suggesting we make an insurance claim. We contacted Vy, the train company, which indicated very promptly that it would refund the difference to Rail Ninja. Rail Ninja has now refunded us. We were glad we pursued this with Vy because otherwise Rail Ninja didn’t appear to be prepared to do anything to help us.
Rail Ninja 回复2025-09-23
Thank you for your feedback. We apologize for the technical issue with the train and for the lack of 1st class seats. Please be assured that a refund for the amount received from the carrier has been processed by our team. We appreciate your understanding.
Refund received, but pricing transparency needs improvement
⚠️ Be careful — this is not the official Portuguese railway (CP).
Update (10/18/2025): Rail Ninja has since refunded the extra service charge after I contacted their support team. I appreciate their quick reply and willingness to resolve the issue, and changing my experience rating to 3 stars.
That said, travelers should still be aware that prices on this website can be significantly higher than on the official CP site. In my case, I paid USD 260 for two Porto–Faro tickets, while the printed ticket price was €117.20 (~USD 125).
Tickets were valid, but the markup was not clearly disclosed. I’ve reported the issue to ASAE (the Portuguese regulator) and Google Ads for misleading advertising.
Glad it was resolved, but I still recommend booking directly through CP whenever possible.
Rail Ninja 回复2025-09-16
Thank you for sharing your experience. We’ve emailed you directly to address your concerns and provide further assistance. Please check your inbox for more details. We appreciate your feedback and are committed to resolving this issue.
Update 04.10.25: After writing the review, I got contacted by a customer agent. This was a helpful exchange and we were granted a higher refund that was actually calculated based on the actual KTX ticket prices. Therefore, I adjust my rating. Nevertheless, it would have been nice to experience this service in the first place.
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Initial review September 25: Total rip off when you book tickets for KTX train in South Korea. We booked two first class tickets for KRW 300‘516. Same tickets cost KRW 166‘400 when you book through the official KORAIL website. On top of that, we were asked 3 times to change our connections. We endet up travelling economy class and got a refund. However, the refund was based on original prices and not the ones you pay when purchasing via Rail Ninja. Avoid this service when in South Korea!!!
Rail Ninja 回复2025-09-17
Thank you for your feedback. We’ve emailed you directly to address your concerns and provide further assistance. Please check your inbox for more details. We appreciate your input and are committed to resolving this issue.
A little disappointed, the time Ive picked with first class has to be canceled because they only have economy seating, I shouldn't have the option to pick that 11:58 departure time if it wasn't avl and now I have to wait 7-14 days for my refund and had to rebook another super early train ride just for the first class experience!
Rail Ninja 回复2025-09-16
Thank you for sharing your experience, and we apologize for the inconvenience this caused. To better assist you, could you please provide your order ID so we can look into your case more closely?
We hope your next booking goes smoothly and that the new train ride offers a great first-class experience.
March 18th 2025, had an issue with the booking and was charged an additional $300.00 after I reached out within minutes of an error on the booking. RailNinja has made it right after several months. Many have had great reviews from the onset. It took someone to look at my initial review to come back to me with a resolve. I thank RailNinja for reevaluating the situation. If I may suggest, this should be handled on a case to case basis at time of concern being brought up to staff. Policies are great to have but there are some exceptions to the rules.
Rail Ninja 回复2025-09-15
Thank you for your thoughtful feedback, Pauline!
We’re glad to hear we were able to resolve the issue. We really appreciate your feedback and suggestion. Policies are important, but we understand flexibility can sometimes make a big difference. Thank you again for your patience and understanding.
Simple to use however I am still required to physically collect the tickets in Beijing. Why can these not be issued as a e ticket?? So inefficient & such a waste of my time pre booking!!
Rail Ninja 回复2025-09-10
Dear Debra,
We completely understand your frustration with the ticket collection process.
To clarify, the train carrier requires all tickets to be collected from an automatic machine at the station, and unfortunately, this is not something we control. We wish we could offer e-tickets directly, but the carrier doesn’t provide that option.
We know this may feel inconvenient, and we appreciate your understanding. However, we still hope you'll enjoy the train ride!
Dear Natalia,
Thank you for your review, we truly appreciate you sharing your feedback!
We want to clarify that a first-class ticket was booked for you. We’ve emailed you to address the confusion and resolve the issue.
Please feel free to reach out directly to our Support Team if you have any further questions. We're here to assist with any questions you have!
Dear Robert,
Thank you for your inquiry. You can modify your departure time, which counts as a ticket modification. The ability to do so depends on ticket availability, fare type, and any additional payment required if there’s a price difference.
Please reach out to our support team through any of the available contact channels, and we’ll be happy to assist you with the change.
the tickets were in portugese and I had a time trying to figure out how to translate document to English.
Very stressful. Train ticket should have be sent to me in English.
Rail Ninja 回复2025-09-08
Dear Rudolph,
Thank you for your review. We completely understand the inconvenience and would like to clarify that the tickets are officially issued by the Portuguese railway and are primarily intended for local passengers, and cannot be altered to different language. Otherwise you can be rejected on boarding.
All train details and departure information are available both on your order and in our app. If you’d like, our support team would be happy to assist you in reading or understanding your tickets to make your journey smoother.
Updated my review to a higher score to reflect the fact that I received my refund.
Thanks to RailNinja paying to be the top listing for an "amtrak" search, I didn't realise I was on a 3rd-party website until after I'd paid. Then almost immediately I got an email saying that the 10am train I had selected was no longer available, and that I needed to choose between trains departing at either 4am or 5am! They should not be allowed to sell tickets they do not have. I have submitted a "request for a refund" and this has now been paid, but I still do not feel this was a good experience.
Rail Ninja 回复2025-09-02
Dear Customer,
Thank you for your review. We’re sorry to hear that your initial tickets could not be secured. Please check with your bank to see if the initial transaction is still reflected, there’s a good chance you were not charged for the booking, as this is how refunds are usually processed.
If you’re still experiencing any issues, please contact our support team directly, as we don’t have the trip details needed to locate your booking in our system.
TLDR: Tickets had an error in the connection times. Thankfully, Rail Ninja agreed quickly to a full refund when the situation was explained which is much appreciated. I've changed the review from 1 star to 3 stars to account for this.
We purchased tickets from Gyeongju to Jeonju in Korea via this service, which included a connection at Osong. We arrived at Gyeongju station and checked the layover time only to realise that the first train arrival time in Osong was 35 minutes after the second train's departure time. The absolute bare minimum for this type of third party train booking service is to provide routes with working connections, and the Google ads for RailNinja claim "logical connections", something it does not apparently provide.
As a result we had to book new tickets, and spend hours at the train station. The new tickets that we bought directly from KRT are also substantially cheaper.
Rail Ninja 回复2025-08-28
Dear Daniel,
Thank you for your review. We are sorry to hear about your experience. To assist you further, could you please share your trip details or order number? We were unable to locate a booking in our system with the information provided and would like to investigate this matter for you.
Please note that Rail Ninja does not operate the trains or schedules directly. Any changes are made by the rail carrier, and we are sorry to hear that the station staff did not provide you with the necessary information. That said, we will do our very best to assist you once we receive your booking details.
Only resolve issues if you write negative Trust Pilot reviews
EDITED AFTER CUSTOMER SERVICE CONTACT: after writing this review I was contacted by customer service who refunded the difference between the Eurostar direct price and the price I paid. I have also now travelled and the tickets worked no problem. However I initially reached out to customer service directly who fobbed me off, I only got the resolution by a public negative review.
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ORIGINAL REVIEW:
I was trying to book Eurostar tickets directly. Their website appears to be the official Eurostar website however it is not and tickets are SIGNIFICANTLY more expensive. Booking direct I would have paid £215 and they charged me £330 for the same tickets. Scam pretending to be the official website. I only realised I hadn't booked direct when the confirmation email arrived.
Rail Ninja 回复2025-08-28
Dear Melanie,
Thank you for your review. Please rest assured that our team is already working on your request and will do everything possible to resolve this matter for you.
I got my refund back finally three days after the non-issued train ticket incident. Thank you
Rail Ninja 回复2025-08-22
Dear Philip,
Thank you for taking the time to leave a review. We’re always happy to assist our customers and ensure a smooth experience. Please don’t hesitate to reach out if you need any support in the future.
Following a conversation with ninja customer services A problem I had has been solved in an amicable manner. Issue was dealt in a manner that speaks volumes on behalf of Ninja
Rail Ninja 回复2025-08-20
Dear Tommy,
Thank you for your review. We would be glad to look into your reservation and address your concerns once you provide your order details.
