Most reviewers were let down by their experience overall. Consumers frequently stated that the items received looked completely different from the online advertisements, featuring incorrect colors, messy hair, and exceptionally poor quality materials. Buyers expressed deep frustration over receiving incorrect products, missing pieces, and damaged goods that completely failed to match their initial expectations for birthday or holiday gifts.
Some reviewers were not happy with the customer service and encountered major obstacles when attempting to communicate or obtain full monetary refunds for these purchases. People also noted being pressured through lengthy discussions to accept minimal partial refunds instead of getting their entire payment returned.
I purchased a doll for my niece and the doll is nowhere near what was advirtised. I contacted the "customer support team" with picture and everything. They tried to offer a 10% discount. We went back and forth until they reached 35% off. I explained I wanted a full refund because Stevie Wonder can see these are two different dolls. They have given my a fictitious return address and although there website states they give full refunds they keep insisting on a partial refund.
Reborndollsshop 回复2024-01-15
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
I ordered a doll for my daughter at the beginning of December under the quick shipping tab. The doll has not only not even shipped but every time I reach out via email to the company they don’t even answer my question they say due to demand almost like it’s copy and pasted and they don’t read my email. I’ve asked for a refund or a phone number to speak with someone and no answer. Beginning to seriously think this is a scam site and I should have just ordered on Amazon like I did before. So sad I lost out on $120 doll
Reborndollsshop 回复2024-01-15
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
I purchased a doll, described as "lifelike" and made of silicone. I paid £134.96 for this, and a set of clothes. A doll did arrive, but not made of "the finest silicone" and not at all "lifelike". Unless the people who made it look like cheap plastic trolls !
After being offered 10% then 20% etc. I sent it back as requested for a full refund, and guess what ? I never heard a thing.
This company are exactly like their products ...cheap, deceitful, and with a lying customer service. Avoid at all costs.
Reborndollsshop 回复2024-01-15
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
Bought a doll from reborndolls.com that was suppose to be african american. It was not. It had no hair and resembled a cheap baby doll from walmart that you can get for like $10 dollars. I paid $125 for this crap and its going in the garbage. Not even going to bother asking for a refund because I dont want to send a doll back that they will use to scam someone else. I called my bank and they are investigating it. I sent them this page also so they know that THOUSANDS have been scammed by them. Needs to be shut down.
Reborndollsshop 回复2024-01-15
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
Very disapointed. The doll I received was not the one on the picture. It is ugly and almost scared my daughter at Christmas when she unwrapped her gift. The compagnie answer is also disapointing as they confirmed that it is the sale doll then the one on the picture and beacause it is handmade it could have slight différences. In fact, the doll is not even close to the one they describe on the website. They offer me a 10% refound only. 😢
Reborndollsshop 回复2024-01-15
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
Check Trustpilot before you purchase anywhere.
I wish I had. I would not have ordered from this company if I knew their MO. My daughter picked a doll she loved as part of her Christmas gift. The doll she chose was $150. They sent the wrong doll and the doll that was sent is garbage. I wouldn't have paid more than $30 for it. It also has a fishy, chemical odor. DO NOT buy from this company.
Reborndollsshop 回复2023-12-26
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
Disappointed with Reborndollsshop Misleading Baby dolls
The order #SKU:KSRBA463GA3
20'' Lifelike Black Authentic Silicone Reborn Doll Named Grace With Beautiful Gray Eyes
Cloth Body+"Heartbeat"[$10+ Off Auto Discount], instead I received a doll from the Reborndollsshop store that I did not order. I am disappointed to know that the other company Doll Reborn is the same company as, Reborn Doll Shop. Again, this company should not provide false pictures of dolls that they do not have in their store. Clearly what I ordered and what I received are different/
Reborndollsshop 回复2023-12-26
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
This website is a total scam. You will get a doll, but it will look nothing like the doll you ordered. It is very cheap looking and the clothing it came in was awful. The clothing is even cheaper looking than the doll. Definitely not worth the 120.00 I spent. Oh! And it advertises that it makes cooing sounds. That is a lie. It cries. Then if you email to ask for a refund get ready for a circus that will leave you angry and frustrated. They will try to persuade you to keep the doll with a 10% refund. The most I got offered after turning it down was a 35% refund. Then they will tell you if you want to return the doll you must include a piece of paper in the return that includes your order number on it. Here is the biggest SCAM red flag! You will not receive a receipt in the package with your doll so there is no order number to be found there. If you go back and look at your single email from the company headed "Thank you for Purchasing" it will contain nothing but ads. There is no order number to found there either. So how are you supposed to include an order number when you are never given one? I finally accepted my 35% refund as it was clear this was as far as I was getting with customer service although I have not seen said refund yet. Do not waste your time here.
Reborndollsshop 回复2023-12-26
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
DO NOT BUY FROM THIS WEBSITE! As with the others I wish I had checked out this company on Trustpilot first. I ordered and then barraged with advertisements for more products with absolutely no communication over the shipping of the item. Also created an account which is now on existent. Doll has turned up and is poor quality item. They must be making a fortune out of unsuspecting customers. Really disappointed with this and can’t believe this has happened. Waiting for them to reply to email now so will see if response match’s others very soon…..
Reborndollsshop 回复2023-12-26
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
If I could rate with zero stars I would. We purchased a baby doll for Christmas $144 later we received it and it looks NOTHING like the images on the website. We are very disappointed. Honestly looks like a baby doll from the dollar store. Contacted the company they only wanted to compensate 10% of the total order so $14 they'd give back, I said no. They offered to compensate me 20% back so $28 they'd give me back I said no. Then they offered 35% which is only $50 of the order. Save yourself the trouble and do NOT order from this company.
Reborndollsshop 回复2023-12-26
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
I purchased 2 dolls. Around $450au in total. Arrived nothing like the images on the website. Material quality- very average plastic, not silicone as stated. Hair is painted on, images depict rooted hair. Limbs not flexible. Just so many levels of disappointment just before Christmas. 😪
Reborndollsshop 回复2023-12-26
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
Created an account and ordered a doll. After that i would get an email where the subject would suggest I'm being a reciept for my order but it's all advertisements for their site, then another worth "shipping information" but again no actual real information. They give you no order number and now my "account" is not found. Fraud! Doing a charge back on my card.
Reborndollsshop 回复2023-12-26
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
Like others have said.
Avoid! This is an absolute scam.
Purchased a doll for Christmas for my daughter. I picked this site as it said from Australia but I now know this is a Chinese site. Did not receive confirmation email or purchase number.
I emailed a week later and was told I'd be sent tracking details once it was sent.
A week later still nothing so I have followed up again requesting information or a refund and obviously have not had a response.
Reborndollsshop 回复2023-12-26
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
Don’t waste your money!!!I personally don’t even want to give one star! They took out twice the money out of my account. The couple emails I did get from them they basically told me they only got one payment and now they won’t respond to my emails. Then I received a doll that wasn’t what I ordered! DON’T BUY FROM Reborn doll shop!!!
Reborndollsshop 回复2023-12-26
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
Bought a £130 pound doll for my daughter and it did not arrive and cannot get through to anyone I didn’t check the reviews until after and there is loads of weird websites that look the same I never received a confirmation number or order number just did not get the doll ! Now no one will answer me … do not order 😐
Reborndollsshop 回复2023-12-26
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
Total scam. Took money and the tracking is suspicious as in its showing returned to sender. After first email inquiry with their email (only service contact) that said it was still in transit, ten days and three emails later still no response. Wish I had done my research on this scammer company before my little money for Christmas was wasted.
Reborndollsshop 回复2023-12-26
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
DO NOT ORDER! TRUST THE BAD REVIEWS! I paid £300 for this doll and I cannot even explain to you what arrived. Absolutely nothing like I ordered it’s the ugliest doll with the most awful hair. Cheap as anything. My daughter is going to be so disappointed it has reduced me to tears.
Reborndollsshop 回复2023-12-26
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
I spent a lot of $$ to learn a valuable lesson. Always always read reviews before buying these dolls. This company will tell you that they will work with you to make it right. So basically I ordered a boy doll for my 5 year old little girl. I did not know nor did I see anywhere on their site that it actually comes with ALL boy parts. They refuse to answer my emails anymore and the cost to return the doll is almost as much as the doll itself. If you’re going to buy a cheaper reborn doll at least go through Amazon or something that can hopefully back you up with a dispute. This company is most definitely a scam and I hate that I had to pay the expensive price to learn that.
Reborndollsshop 回复2023-12-26
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
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